Incident Reports Best Practices In Writing

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| By Michele_adams
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Incident Reports Best Practices In Writing - Quiz


The purpose of Incident Report training is to familiarize staff with the knowledge, tools, and techniques to understand how to better complete Arbor WeCARE’s Incident Report. This training will explore beyond the Standard Operating Procedures, and focus on the “Best Practices in Incident Reporting Writing”.


Questions and Answers
  • 1. 

    What is considered an "Incident?" (select all that apply)

    • A.

      Violence

    • B.

      Threats

    • C.

      Harrassment

    • D.

      Legal Involvement (Weapons, drugs, substance abuse)

    • E.

      Company Fire Drill

    Correct Answer(s)
    A. Violence
    B. Threats
    C. Harrassment
    D. Legal Involvement (Weapons, drugs, substance abuse)
    Explanation
    An incident is considered as an act of violence, threats, harassment, or legal involvement related to weapons, drugs, or substance abuse. These actions can cause harm, create a hostile environment, or involve illegal activities. The company fire drill, on the other hand, is not considered an incident as it is a planned safety procedure rather than an unexpected event involving harm or illegal actions.

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  • 2. 

    Completed Incident Reports are emailed to...?

    • A.

      Leadership

    • B.

      Dimitri E. Triantafillakis

    • C.
    • D.

      Quality Assurance Manager

    • E.

      To your manager

    Correct Answer
    C. [email protected]
    Explanation
    The completed Incident Reports are emailed to [email protected].

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  • 3. 

    Why should YOU report an Incident? (select all that apply)

    • A.

      If there is a documented pattern we may be able to provide assistance in proactively responding to the incident.

    • B.

      Your reports allow us to collect and distribute better information about Incident activity. (Ex. Spot trends)

    • C.

      Reporting incidents helps to promote greater security awareness and improve the security of the workplace.

    • D.

      Organizational policies require you to report the activity.

    • E.

      It is an important part of being a GREAT employee!

    Correct Answer(s)
    A. If there is a documented pattern we may be able to provide assistance in proactively responding to the incident.
    B. Your reports allow us to collect and distribute better information about Incident activity. (Ex. Spot trends)
    C. Reporting incidents helps to promote greater security awareness and improve the security of the workplace.
    D. Organizational policies require you to report the activity.
    E. It is an important part of being a GREAT employee!
    Explanation
    Reporting incidents is important for several reasons. Firstly, if there is a documented pattern, reporting can help in proactively responding to the incident and providing assistance. Secondly, reports allow for the collection and distribution of better information about incident activity, which helps in spotting trends. Thirdly, reporting incidents promotes greater security awareness and improves the security of the workplace. Additionally, organizational policies may require employees to report such activity. Lastly, reporting incidents is seen as an important characteristic of being a great employee.

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  • 4. 

    What should the completed Incident Report include? (select all that apply)

    • A.

      Detailed description of Incident

    • B.

      Name of participants(s) or staff involved

    • C.

      All actions taken

    • D.

      Conclusion

    • E.

      Follow-up

    Correct Answer(s)
    A. Detailed description of Incident
    B. Name of participants(s) or staff involved
    C. All actions taken
    D. Conclusion
    E. Follow-up
    Explanation
    The completed Incident Report should include a detailed description of the incident to provide a clear understanding of what happened. It should also include the names of the participants or staff involved to identify who was present during the incident. All actions taken should be documented to show the steps that were taken to address the incident. The report should include a conclusion that summarizes the findings or outcomes of the incident. Additionally, a follow-up section should be included to outline any necessary follow-up actions or recommendations.

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  • 5. 

    What is the time frame that an Incident should be reported?

    • A.

      48 Hours

    • B.

      24 Hours

    • C.

      1 Week

    • D.

      When you have time

    • E.

      Doesn't matter as long as it is done

    Correct Answer
    B. 24 Hours
    Explanation
    Incidents should be reported within 24 hours because timely reporting allows for prompt action and resolution. Waiting longer than 24 hours can lead to delays in addressing the incident, potentially causing further damage or harm. Reporting incidents promptly ensures that appropriate measures can be taken to mitigate risks, investigate the issue, and implement necessary solutions.

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  • 6. 

    A well written Incident Report is...? (select all that apply)

    • A.

      Factual

    • B.

      Avoids Disparging comments about participants and/or staff

    • C.

      Sticks to the facts and leaves out personal opinions

    • D.

      Concise and Clearly detailed

    • E.

      Spelled Checked

    Correct Answer(s)
    A. Factual
    B. Avoids Disparging comments about participants and/or staff
    C. Sticks to the facts and leaves out personal opinions
    D. Concise and Clearly detailed
    E. Spelled Checked
    Explanation
    A well-written incident report should be factual, avoiding disparaging comments about participants and/or staff. It should stick to the facts and leave out personal opinions. The report should also be concise and clearly detailed, providing all the necessary information. Lastly, it should be spell-checked to ensure accuracy and professionalism.

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  • 7. 

    Poorly written Incident Reports are...?

    • A.

      Short and NOT to the point

    • B.

      Judgemental towards others

    • C.

      Missing information (Ex., Badge numbers)

    • D.

      Not specific enough regading location

    • E.

      All of the above

    Correct Answer
    E. All of the above
    Explanation
    Poorly written Incident Reports are short and not to the point, judgmental towards others, missing information such as badge numbers, and not specific enough regarding the location.

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  • 8. 

    When completing an Incident Report YOU should answer the following questions?

    • A.

      Who was involved?

    • B.

      Who Witnessed the Incident?

    • C.

      What happen to cause the Incident?

    • D.

      When and Where did the Incident happen?

    • E.

      All of the above

    Correct Answer
    E. All of the above
    Explanation
    The correct answer is "All of the above". When completing an Incident Report, it is important to answer all of the mentioned questions. This includes identifying who was involved in the incident, who witnessed it, what happened to cause the incident, and when and where it took place. By providing answers to all of these questions, a comprehensive incident report can be created, which helps in documenting and understanding the incident accurately.

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  • 9. 

    It’s not uncommon for us to make assumptions and judgments about other people based on their appearances and actions and on our own set of experiences. But the problem is,  we often don’t look beyond appearances to understand that what really defines each of us is both above and below the surface.

    • A.

      True

    • B.

      False

    • C.

      None of the above

    Correct Answer
    A. True
    Explanation
    The given answer is true because the explanation states that it is common for people to make assumptions and judgments based on appearances and actions. However, it emphasizes the importance of looking beyond these superficial factors to truly understand and define individuals. This suggests that there is more to a person than what meets the eye, indicating that the answer is indeed true.

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  • 10. 

    It is important to ALWAYS follow-up on all Incident Reports. We should document all Incidents in...?

    • A.

      The Incident Report

    • B.

      NYCWAY Case Notes (no PHI)

    • C.

      ALLSECTOR

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The correct answer is "All of the above." It is important to always follow-up on all Incident Reports and document them in the Incident Report, NYCWAY Case Notes (without PHI), and ALLSECTOR. By documenting incidents in multiple platforms, it ensures that the information is properly recorded and easily accessible for future reference or analysis. This comprehensive approach helps in maintaining accurate records and facilitating effective communication and collaboration among relevant parties involved in incident management.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jun 01, 2009
    Quiz Created by
    Michele_adams
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