Incident Reports Best Practices In Writing
The purpose of Incident Report training is to familiarize staff with the knowledge, tools, and techniques to understand how to better complete Arbor WeCARE’s Incident Report. This training will explore beyond the Standard Operating Procedures, and focus on the “Best Practices in Incident Reporting Writing”.
- 1.What is considered an "Incident?" (select all that apply)
- A.
Violence
- B.
Threats
- C.
Harrassment
- D.
Legal Involvement (Weapons, drugs, substance abuse)
- E.
Company Fire Drill
- 2.Completed Incident Reports are emailed to...?
- A.
Leadership
- B.
Dimitri E. Triantafillakis
- C.
- D.
Quality Assurance Manager
- E.
To your manager
- 3.Why should YOU report an Incident? (select all that apply)
- A.
If there is a documented pattern we may be able to provide assistance in proactively responding to the incident.
- B.
Your reports allow us to collect and distribute better information about Incident activity. (Ex. Spot trends)
- C.
Reporting incidents helps to promote greater security awareness and improve the security of the workplace.
- D.
Organizational policies require you to report the activity.
- E.
It is an important part of being a GREAT employee!
- 4.What should the completed Incident Report include? (select all that apply)
- A.
Detailed description of Incident
- B.
Name of participants(s) or staff involved
- C.
All actions taken
- D.
Conclusion
- E.
Follow-up
- 5.What is the time frame that an Incident should be reported?
- A.
48 Hours
- B.
24 Hours
- C.
1 Week
- D.
When you have time
- E.
Doesn't matter as long as it is done
- 6.A well written Incident Report is...? (select all that apply)
- A.
Factual
- B.
Avoids Disparging comments about participants and/or staff
- C.
Sticks to the facts and leaves out personal opinions
- D.
Concise and Clearly detailed
- E.
Spelled Checked
- 7.Poorly written Incident Reports are...?
- A.
Short and NOT to the point
- B.
Judgemental towards others
- C.
Missing information (Ex., Badge numbers)
- D.
Not specific enough regading location
- E.
All of the above
- 8.When completing an Incident Report YOU should answer the following questions?
- A.
Who was involved?
- B.
Who Witnessed the Incident?
- C.
What happen to cause the Incident?
- D.
When and Where did the Incident happen?
- E.
All of the above
- 9.It’s not uncommon for us to make assumptions and judgments about other people based on their appearances and actions and on our own set of experiences. But the problem is, we often don’t look beyond appearances to understand that what really defines each of us is both above and below the surface.
- A.
True
- B.
False
- C.
None of the above
- 10.It is important to ALWAYS follow-up on all Incident Reports. We should document all Incidents in...?
- A.
The Incident Report
- B.
NYCWAY Case Notes (no PHI)
- C.
ALLSECTOR
- D.
All of the above
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