Human Resources Technician Problem Exercise January 28, 2015

The code number of a 43 year old female who works as a laundry worker, has two dependents and completed the fourth grade in school is:

• 4-14-4-03

• 14-6-4-03

• 14-4-16-03

• 14-16-03-4

Which one of the following words is misspelled?

• Guarantees

• Naturally

• Necessary

• Tentitive

• Unknown

Suppose that you will not be able to complete an important job that you have been assigned, and you will be out of the office for the next few days.  In general, the best action for you to take before leaving the office is to:

• Delegate the remainder of you work equally among the other workers in the office.

• Arrange your work neatly on top of your desk.

• Advise your supervisor of the work which you have been able to do and what must be completed in your absence.

• Leave a note on your supervisor’s desk informing him that you will complete the work when you return.

You find that a citizen has made a false statement to you in order to benefit one of his/her friends.  You should first:

• Warn him/her that it can be dangerous to make false statements.

• Threaten to expose him/her and his/her friend.

• Make him/her sign a paper admitting that he/she lied.

• Follow the procedure laid down by your department.

What is the code number of a female, 50 years of age, who served in the army overseas as a nurse, and who has completed one year of college course work, and has a 15 year old son to support?

• 8-8-8-10

• 16-8-8-1

• 16-8-8-10

• 16-05-8-1

Occasionally, you will have to reject suggestions, disapprove requests or other such actions by saying “No” to someone.  In these kinds of situations, saying “No:”

• Can be tempered by suggesting some acceptable alternative.

• May be more easily received with a concise explanation.

• Should be done as soon as it becomes apparent to you that a refusal is required.

• All of the above.

The code number of a firefighter, a 32 year old female, who finished eleventh grade and has no dependents is:

• 1-09-3-08

• 09-3-2-08

• 09-3-5-08

• 09-32-11-1

The code number of a male 46 years of age, whose trade is that of a carpenter, and who is a veteran and has an eighth grade education and no dependents is:

• 05-3-5-05

• 05-7-5-05

• 1-7-05-5-05

• 1-46-05-5-3-0

What will be the monthly pay (to the nearest dollar) in 2013 for Assistant Director after the 2013 and 2014 COLA’s have been applied? 

• $4,334

• $4,134

• $4,007

• $4,279

(1) The officer arrested the man as he attempted to enter the house through the window.(2) About midnight he saw the stranger break a window.(3) The officer became suspicious when he noticed a stranger loitering near the house. 

• 3,1,2

• 2,1,3

• 3,2,1

• 1,3,2

A fellow employee who is not your supervisor asks you to assist him for about one-half an hour because he is temporarily behind schedule.  You are busy but can spare a half-hour if you work especially hard during the remainder of the day.  You should:

• Tell him that you would like to help but you are too busy.

• Help him if you think he will return the favor.

• Help him.

• Suggest that he ask someone else.

The code number of a male electrician, a veteran with no dependants, 44 years old, and who has completed one year of college work is:

• 5-08-6-10

• 5-08-44-1

• 08-6-5-10

• 08-6-7-10

It is customary in public employment for new appointees to serve a probationary period before they receive permanent appointments.  The object of this period is to test them in actual service, to instruct them in the essential duties of their position, and to provide a ready means for eliminating people who prove that they are not suited for such work.  During this probationary period, dismissals may usually be made at the discretion of appointing officers. 

• Demonstrated proficiency is the basis of retention of employees

• Trial appointments protect the appointee from unfair dismissal practices

• Government employees need experience and instruction before permanent appointment

• Tests for determining the ability of employees should be practiced

(1) There is also good reason for careful attention to internal communication.(2) Effective communication with those inside the organization makes for fewer misunderstandings and fewer disgruntled employees.(3) Thereby, harmony within the department translates into good public relations with outsiders.(4) In the area of communication, primary attention is usually centered upon relations with outsiders, park visitors, suppliers and others. 

• 2,3,1,4

• 4,1,2,3

• 3,2,1,4

• 1,2,3,4

Which one of the following words is misspelled?  

• Develope

• Attribute

• Bargain

• Believe

• Clever

An employee who overhears a fellow employee incorrectly explaining a procedure to a visitor should:

• Call the employee aside, explain the correct procedure, and let the employee explain it correctly to the visitor.

• Wait until the visitor has gone, then carefully explain the correct procedure to the employee.

• Report the matter to the supervisors.

• Interrupt and briefly outline the procedure correctly for the visitor.

You are interviewing a very talkative person.  The most desirable approach for you to obtain relevant information is to:

• Let him ramble on no matter how irrelevant his subject matter may be at times because it may bear on the topic.

• Stop him just as soon as he strays from the subject.

• Interpose questions directly related to get the desired information.

• Make a relevant statement to guide the information.

Which one of the following words is misspelled?

• Arctic

• Amateur

• Auxiliary

• Arrangment

• Anxiety

What will be the monthly pay (to the nearest dollar) in 2014 for Director after the 2013 and 2014 COLA’s have been applied? 

• $4,910

• $4,806

• $4,791

• $4,650

(1) A positive public image can help a department recruit and hold personnel, maintain high morale, and gain public cooperation.(2) One of the most important positions within a department for achieving these positive results is the uniformed park ranger.(3) The park ranger’s contacts with law-abiding citizens within the community may be the only    contact those citizens have with the parks and recreation department.(4) It is necessary, therefore, for the park ranger to make a conscious effort to positively influence all those persons with whom he comes in contact with during routine daily activities. 

• 1,2,3,4

• 1,4,3,2

• 2,3,4,1

• 4,1,2,3

Which one of the following words is misspelled?

• Privilege

• Recipient

• Similiar

• Guilty

• Freight

If you meet a person on the street who recognizes you from a visit to your department and he/she asks for information which you normally give out in the office, you should:

• Give him/her as much information as you can.

• Suggest that he/she go to the office and ask someone who has access to the files.

• Give him/her an appointment to see you in the office.

• Ignore his/her request since you are off duty.

What is the percent differential (to the nearest tenth) between monthly salaries for the following classes?Supervisor and Assistant Director in 2012 

• 55.0%

• 51.8%

• 47.3%

• 42.7%

What is the percent differential (to the nearest tenth) between monthly salaries for the following classes?Trainee and Workers in 2014

• 31.3%

• 34.7%

• 30.8%

• 30.4%

A sound organization is intimately related to the effectiveness with which the personnel can work.  A poor organization is one in which the parts are not well laid out, there is duplication of work, lack of clear responsibility, poor coordination, loose supervision, and ineffective delegation, which leads directly to loss of human effort, confusion of purpose, conflicts of will, and at times near-paralysis of movements.

• The maximum utilization of personnel is dependent upon a good organizational structure.

• An arrangement of the working relationships of individual employees is sometimes more important than an impersonal process of organization.

• Lack of clear responsibility and poor coordination may lessen the effectiveness of even a sound organizational structure.

• Competent personnel may often make a poor organizational structure seem better than it actually is.

What will be the monthly pay (to the nearest dollar) in 2013 for Lead Worker after the 2013 and 2014 COLA’s have been applied?

• $2,690

• $2,455

• $2,550

• $2,361

Assume that you intensely dislike a mannerism of a fellow employee.  For the sake of maintaining good relations, you should be as polite as possible.  In addition, you should also: 

• Not make your dislike known to any other employee

• Force yourself to work with the fellow employee as much as possible in order to get used to the mannerism

• Ask your supervisor not to put both of you on the same assignment.

• Discuss the fault with your fellow employee so that he can improve

The assumption that the value of experience is directly proportional to its duration is a fallacy.  Experience must be appraised in terms of increased capacity to render service. This paragraph indicates that: 

• Length of service has little relation to the value of the service rendered

• Increased capacity to render service comes with added experience

• Long service on the part of an employee may or may not result in increased value to the organization

• Seniority should be given consideration in an evaluation of an employee’s worth

If you are harshly criticized by a co-worker, you should:

• Tell him to register his criticisms with your supervisor.

• Listen politely to his criticisms but not allow them to affect your work behavior.

• Weigh the merits of his criticisms and then act accordingly.

• Politely explain to the co-worker that criticizing your work performance is the responsibility of your supervisor.

For questions 18 through 20, the sentences in the following paragraphs may or may not be in the proper order.  Choose from among the answers that list the sentences in the order that is most grammatically correct and mark the appropriate answer on your answer sheet. Example:        (1) I have a son named John.                        (2) He will start tomorrow.                        (3) That means he is old enough to start school.                        (4) He is five years old. 

1. 1,2,3,4
2. 2,4,3,1
3. 1,4,3,2
4. 4,3,2,1

The correct choice is (C). The sentences should be arranged "1,4,3,2."

II. Reading Comprehension and Language SkillsQuestions 11 through 13 are based solely on a paragraph preceding each question or group of questions.  These questions are not designed to test your knowledge of a subject, but rather your ability to understand what you have read.

I.        DATA ANALYSIS AND COMPUTATION INSTRUCTIONS: REFER TO INDEXES PROVIDED IN ANSWERING ITEMS 1 – 5. The codes are coded indexes of occupations, age groups, sex, veteran and dependency status, and education of a number of employees.  Referring to these indexes, you are to determine the code for the information given in the problems that follow.  Each code number constructed must be composed of six digits arranged in the following order: 

1. The first and second digits to the left represent the occupation of the employee.

 

2. The third digit represents the age group into which the employee falls.

 

3. The fourth digit represents the employee, sex, veteran status and whether or not he or she has any dependents.

 

4. The fifth and sixth digits represent the educational status of the employee.

 Each code number must be constructed in the order shown above. 

Items number 6 – 10 are based upon the pay chart shown. (REFER TO PAY CHART). Annual Cost of Living Adjustment (COLA) increases for the years 2013 and 2014 are as indicated. 

Questions 21 - 30

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