Human Resources Specialist Certification Exam
This exam will test your knowledge that you have gained thus fair with the training that you have received. Using your handbook(s) for this exam is strictly prohibited and if found using any handbook(s)/document(s) to complete this exam will result in an automatic failure and removal from the Human Resources Department.
Questions and Answers
- 1.
The current positions within the HR Department are:
- A.
HR Specialist, HR Advisor, HR Manager
- B.
HR Representative, HR Advisor, HR Manager
- C.
HR Specialist, HR Supervisor, HR Manager
- D.
HR Agent, HR Supervisor, HR Manager
Correct Answer
C. HR Specialist, HR Supervisor, HR ManagerExplanation
The correct answer is HR Specialist, HR Supervisor, HR Manager. This is because the positions are listed in hierarchical order, with the HR Specialist being the lowest level, followed by the HR Supervisor, and finally the HR Manager.Rate this question:
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- 2.
Who is allowed to handle Internal Investigations?
- A.
The HR Manager
- B.
A HR Supervisor
- C.
The HR Division Manager
- D.
A member of the Internal Investigation Team
Correct Answer
D. A member of the Internal Investigation TeamExplanation
A member of the Internal Investigation Team is allowed to handle internal investigations. This implies that the responsibility of conducting internal investigations is delegated to a specific team within the organization, rather than being solely the responsibility of the HR Manager, HR Supervisor, or HR Division Manager. This suggests that the organization recognizes the need for specialized skills and expertise in conducting internal investigations and has designated a dedicated team for this purpose.Rate this question:
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- 3.
When conducting an interview, what is the first thing you must do?
- A.
Introduce staff members in the call
- B.
Confirm the applicant's information
- C.
Ask the applicant what hobbies he/she has
- D.
Tell the applicant he/she is hired.
Correct Answer
A. Introduce staff members in the callExplanation
When conducting an interview, the first thing you must do is to introduce staff members in the call. This is important because it helps create a welcoming and inclusive environment for the applicant. Introducing staff members also allows the applicant to know who they will be interacting with during the interview process. It sets the tone for the interview and helps establish a professional and friendly atmosphere.Rate this question:
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- 4.
The hiring age for an Official is 15. True or False?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The hiring age for an Official is not 15, therefore the statement is false. The correct hiring age for an Official is not specified in the question, but it can be inferred that it is not 15.Rate this question:
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- 5.
The Lead Community Manager is on the same level of management as the HR Manager. True or False?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because the Lead Community Manager and the HR Manager are both at the same level of management. This means that they have similar roles and responsibilities within the organization. They may have different areas of focus, with the Lead Community Manager overseeing community engagement and the HR Manager handling human resources matters, but they both hold positions of similar authority and influence within the company.Rate this question:
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- 6.
A Console Manager is above the HR Manager. True or False?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The given statement is "A Console Manager is above the HR Manager." The correct answer is False. This means that the statement is incorrect. It implies that a Console Manager is not above the HR Manager in the hierarchy. Therefore, the correct answer is False.Rate this question:
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- 7.
A Console Assistant Manager is equal to a HR Supervisor. True or False?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A Console Assistant Manager is indeed equal to a HR Supervisor. Both roles involve managing and supervising employees, ensuring compliance with company policies, and handling employee relations. Therefore, the statement "A Console Assistant Manager is equal to a HR Supervisor" is true.Rate this question:
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- 8.
What length of time should you wait before conducting an investigation on an Official for inactivity?
- A.
1 week
- B.
2 weeks
- C.
3 days
- D.
1 day
Correct Answer
C. 3 daysExplanation
The correct answer is 3 days. This suggests that it is necessary to wait for at least 3 days before conducting an investigation on an Official for inactivity. This time frame allows for a reasonable period to pass in order to assess whether the Official is genuinely inactive or not. Waiting for a shorter period may not provide enough evidence of inactivity, while waiting for a longer period may result in unnecessary delays in addressing the issue.Rate this question:
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- 9.
The minimum age for promotion to Head Official is 18. True or False?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The minimum age for promotion to Head Official is 18, which means that individuals must be at least 18 years old in order to be eligible for promotion to this position.Rate this question:
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- 10.
A place where notes are stored about a staff member.
- A.
Usernotes System
- B.
Staff Profile
- C.
Internal Affairs System
- D.
Pending Staff Action System
Correct Answer
C. Internal Affairs SystemExplanation
The correct answer is Internal Affairs System. This system is specifically designed to store notes about staff members. It is used to document any issues, complaints, or investigations related to staff members and their conduct. This system helps to maintain transparency and accountability within an organization by keeping track of any disciplinary actions or misconduct cases involving staff members.Rate this question:
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- 11.
Place where you are able to view a user's account information.
- A.
Manage User
- B.
Edit My Account
- C.
Usernote System
- D.
Staff Profile
Correct Answer
A. Manage UserExplanation
The correct answer is "Manage User" because it implies that this is the place where you can access and view a user's account information. This option suggests that it provides the necessary tools and features to manage and monitor user accounts, allowing you to view and make changes to their account details and settings.Rate this question:
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- 12.
HR has an ______ Door Policy for all staff member?
Correct Answer
OpenExplanation
The correct answer is "Open". This suggests that the HR department has an open-door policy for all staff members. This means that employees can approach HR with any concerns, questions, or issues they may have, without any barriers or restrictions. This policy promotes transparency, accessibility, and effective communication within the organization.Rate this question:
- 13.
Before being eligible for the position of Community Coordinator, you must be how many years of age?
Correct Answer
15Explanation
To be eligible for the position of Community Coordinator, an individual must be at least 15 years of age. This requirement ensures that the candidate has reached a certain level of maturity and responsibility necessary for the role. It also ensures that the candidate meets legal age requirements for employment, as some jurisdictions may have minimum age restrictions for certain positions.Rate this question:
- 14.
In your own words, describe the role of a HR Specialist. (At least a paragraph long [5 Sentences])
- 15.
Check all that are within the HR Specialist's Chain of Command
- A.
HR Specialist
- B.
HR Division Manager
- C.
General Manager
- D.
HR Manager
- E.
HR Supervisor
- F.
Chief Executive Officer
- G.
Board Members
- H.
President
Correct Answer(s)
D. HR Manager
E. HR SupervisorExplanation
The HR Specialist's Chain of Command includes the HR Manager and HR Supervisor. The HR Manager is typically the immediate supervisor of the HR Specialist, responsible for overseeing their work and providing guidance. The HR Supervisor may also be involved in supervising and managing the HR Specialist's tasks. Both positions are within the HR department and have authority over the HR Specialist's work.Rate this question:
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- 16.
In order to be a official HR Specialist, you must be ________.
- A.
Trained
- B.
Certified
- C.
Hired
- D.
Transferred
Correct Answer
B. CertifiedExplanation
To be an official HR Specialist, certification is required. This means that individuals need to undergo a specific training program and pass an examination to demonstrate their knowledge and skills in the field of HR. Being certified ensures that the HR Specialist has met the necessary standards and possesses the required expertise to effectively perform their job responsibilities. Being trained, hired, or transferred may be part of the process, but certification is the ultimate requirement for official recognition as an HR Specialist.Rate this question:
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- 17.
You are dealing with a issue with another staff member and you can't seem to figure out how to resolve the issue. You look through your Handbook and still can't find the answer. What do you do?
- A.
Contact the HR Manager and tell him you need something added to the handbook.
- B.
Contact your HR Supervisor and tell him you need help from the HR Manager.
- C.
Contact your HR Supervisor and ask for help with the issue.
- D.
Go to the HR Division and ask him for help.
Correct Answer
C. Contact your HR Supervisor and ask for help with the issue.Explanation
When facing a problem with another staff member and unable to find a solution in the Handbook, the best course of action is to reach out to your HR Supervisor for assistance. They are responsible for managing employee relations and can provide guidance or escalate the issue to the HR Manager if necessary. Contacting the HR Supervisor shows initiative in seeking help and ensures that the appropriate channels are followed to resolve the problem effectively.Rate this question:
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- 18.
The direct supervisor of an Head Official is the Console Manager. True or False?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The direct supervisor of a Head Official is not the Console Manager. This statement is false.Rate this question:
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- 19.
Board Members are within the HR Specialist's Chain of Command. True or False
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because board members are not within the HR Specialist's chain of command. Board members are typically appointed to provide oversight and guidance to the organization, while the HR Specialist is responsible for managing and implementing HR policies and procedures within the organization. Therefore, board members and HR Specialists operate at different levels of authority and do not fall within the same chain of command.Rate this question:
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- 20.
When suspending a an Official or Head Official, who should you notify? (Check all that apply)
- A.
HR Management
- B.
Ladder Staff Division Manager
- C.
General Manager
- D.
Board Members
Correct Answer(s)
A. HR Management
B. Ladder Staff Division ManagerExplanation
When suspending an Official or Head Official, it is important to notify HR Management and the Ladder Staff Division Manager. HR Management needs to be informed as they handle personnel matters and can provide guidance on the proper procedures to follow. The Ladder Staff Division Manager should also be notified as they are directly responsible for the individual's performance and can provide input on the situation. The General Manager and Board Members may not need to be notified unless the situation escalates or requires their involvement.Rate this question:
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Jan 07, 2012Quiz Created by
Serenity203
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