Human Resources Specialist Certification Exam
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This exam will test your knowledge that you have gained thus fair with the training that you have received. Using your handbook(s) for this exam is strictly prohibited and if found using any handbook(s)/document(s) to complete this exam will result in an automatic failure and removal from the Human Resources Department.
- 1.The current positions within the HR Department are:
- A.
HR Specialist, HR Advisor, HR Manager
- B.
HR Representative, HR Advisor, HR Manager
- C.
HR Specialist, HR Supervisor, HR Manager
- D.
HR Agent, HR Supervisor, HR Manager
- 2.Who is allowed to handle Internal Investigations?
- A.
The HR Manager
- B.
A HR Supervisor
- C.
The HR Division Manager
- D.
A member of the Internal Investigation Team
- 3.When conducting an interview, what is the first thing you must do?
- A.
Introduce staff members in the call
- B.
Confirm the applicant's information
- C.
Ask the applicant what hobbies he/she has
- D.
Tell the applicant he/she is hired.
- 4.The hiring age for an Official is 15. True or False?
- A.
True
- B.
False
- 5.The Lead Community Manager is on the same level of management as the HR Manager. True or False?
- A.
True
- B.
False
- 6.A Console Manager is above the HR Manager. True or False?
- A.
True
- B.
False
- 7.A Console Assistant Manager is equal to a HR Supervisor. True or False?
- A.
True
- B.
False
- 8.What length of time should you wait before conducting an investigation on an Official for inactivity?
- A.
1 week
- B.
2 weeks
- C.
3 days
- D.
1 day
- 9.The minimum age for promotion to Head Official is 18. True or False?
- A.
True
- B.
False
- 10.A place where notes are stored about a staff member.
- A.
Usernotes System
- B.
Staff Profile
- C.
Internal Affairs System
- D.
Pending Staff Action System
- 11.Place where you are able to view a user's account information.
- A.
Manage User
- B.
Edit My Account
- C.
Usernote System
- D.
Staff Profile
- 12.HR has an ______ Door Policy for all staff member?
- 13.Before being eligible for the position of Community Coordinator, you must be how many years of age?
- 14.In your own words, describe the role of a HR Specialist. (At least a paragraph long [5 Sentences])
- 15.Check all that are within the HR Specialist's Chain of Command
- A.
HR Specialist
- B.
HR Division Manager
- C.
General Manager
- D.
HR Manager
- E.
HR Supervisor
- F.
Chief Executive Officer
- G.
Board Members
- H.
President
- 16.In order to be a official HR Specialist, you must be ________.
- A.
Trained
- B.
Certified
- C.
Hired
- D.
Transferred
- 17.You are dealing with a issue with another staff member and you can't seem to figure out how to resolve the issue. You look through your Handbook and still can't find the answer. What do you do?
- A.
Contact the HR Manager and tell him you need something added to the handbook.
- B.
Contact your HR Supervisor and tell him you need help from the HR Manager.
- C.
Contact your HR Supervisor and ask for help with the issue.
- D.
Go to the HR Division and ask him for help.
- 18.The direct supervisor of an Head Official is the Console Manager. True or False?
- A.
True
- B.
False
- 19.Board Members are within the HR Specialist's Chain of Command. True or False
- A.
True
- B.
False
- 20.When suspending a an Official or Head Official, who should you notify? (Check all that apply)
- A.
HR Management
- B.
Ladder Staff Division Manager
- C.
General Manager
- D.
Board Members
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