HSV-130 Week 3 Review Quiz

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About This Quiz

The HSV-130 Week 3 Review Quiz assesses key interpersonal skills essential for effective communication. It covers concepts like rapport, empathy, and genuineness, focusing on their definitions, components, and practical applications in counseling and supportive environments.

Communication Skills Quizzes & Trivia

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  • 2. 

    Rapport is composed of which of the following?

    • Beliefs

    • Attitudes

    • Actions

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Rapport is composed of beliefs, attitudes, and actions. Beliefs refer to the thoughts and convictions that individuals hold, attitudes refer to the feelings and opinions they have, and actions refer to the behaviors they exhibit. All three components contribute to the establishment of a strong rapport between individuals, as they shape the way people interact, understand, and connect with each other. Therefore, the correct answer is "All of the above."

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  • 3. 

    Which of the following is NOT a technique to build rapport with clients?

    • Diagnosing

    • Observing

    • Listening

    • Responding

    Correct Answer
    A. Diagnosing
    Explanation
    Diagnosing is not a technique to build rapport with clients because it involves identifying and analyzing problems or issues. Building rapport with clients focuses on establishing a positive and trusting relationship, which is achieved through techniques such as active listening, observing nonverbal cues, and responding effectively to their needs and concerns. Diagnosing, on the other hand, is more related to problem-solving and finding solutions rather than establishing rapport.

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  • 4. 

    Which of the following best defines rapport?

    • A relationship where people have the same values.

    • A close and harmonious relationship in which people understand each other's feelings or ideas and communicate well.

    • A relationship in which people are generally from the same background.

    • A relationship in which people talk and problem solve.

    Correct Answer
    A. A close and harmonious relationship in which people understand each other's feelings or ideas and communicate well.
    Explanation
    Rapport is a close and harmonious relationship in which people understand each other's feelings or ideas and communicate well. This definition highlights the importance of empathy, understanding, and effective communication in building rapport. It implies a strong connection and mutual understanding between individuals, which fosters a positive and productive relationship.

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  • 5. 

    Which of the following is NOT one of the five helpful attitudes?

    • Warmth

    • Genuineness

    • Empathy

    • Directness

    Correct Answer
    A. Directness
    Explanation
    The correct answer is Directness because while warmth, genuineness, empathy are all helpful attitudes, directness is not considered one of the five helpful attitudes. Directness implies being straightforward and to the point, which may not always be perceived as helpful in certain situations. It is important to balance directness with empathy and understanding to effectively communicate and connect with others.

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  • 6. 

    Which of the following best describes the concept of empathy:

    • Putting yourself in another person's position

    • Listening for underlying emotions, worries and concerns

    • Putting a person's experience into words

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The concept of empathy can be best described as encompassing all of the given options. Putting yourself in another person's position involves understanding and relating to their perspective. Listening for underlying emotions, worries, and concerns involves actively paying attention to their feelings and concerns beyond what is explicitly stated. Putting a person's experience into words involves effectively communicating and expressing their emotions and experiences. Therefore, all of these options capture different aspects of empathy.

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  • 7. 

    The four aspects of observing and attending are:

    • Trusting, clarifying, interviewing and responding.

    • Listening, responding, empathizing and vocalizing

    • Verbal, nonverbal, observation and specifying

    • Eye contact, vocal qualities, content tracking and body language

    Correct Answer
    A. Eye contact, vocal qualities, content tracking and body language
    Explanation
    The correct answer is "Eye contact, vocal qualities, content tracking and body language." These four aspects are all related to observing and attending to someone. Eye contact helps to establish a connection and show interest in the speaker. Vocal qualities, such as tone and volume, can convey emotions and emphasis. Content tracking involves actively following and understanding the speaker's message. Body language, including gestures and posture, can provide additional cues about the speaker's feelings and intentions. Together, these aspects contribute to effective observation and attentive listening.

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  • 8. 

    When you purposefully use skills to influence the way the client responds to you, you are being:

    • Empathetic

    • Intentional

    • Observational

    • Sympathetic

    Correct Answer
    A. Intentional
    Explanation
    When you purposefully use skills to influence the way the client responds to you, you are being intentional. This means that you are consciously and deliberately using your skills and strategies to guide and shape the client's reactions and behaviors. By being intentional, you are actively working towards achieving specific outcomes and objectives in your interactions with the client.

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  • 9. 

    Which of the following would be considered an Encourager?

    • Saying "great job!"

    • Nodding your head

    • Turning your back to the client

    • Saying "please explain."

    Correct Answer
    A. Nodding your head
    Explanation
    Nodding your head can be considered an encourager because it is a non-verbal gesture that conveys agreement, understanding, and support. By nodding, you are showing the person that you are actively listening and engaged in the conversation. This positive reinforcement can encourage the person to continue sharing their thoughts and ideas.

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  • 10. 

    Which is an example of Genuineness?

    • A strategy for supporting people through difficulties.

    • Acting in ways that are in line with your natural helping style.

    • Sympathizing with the client

    • Being realistic

    Correct Answer
    A. Acting in ways that are in line with your natural helping style.
    Explanation
    Acting in ways that are in line with your natural helping style is an example of genuineness because it means being authentic and true to oneself while providing support to others. It involves being sincere, honest, and transparent in one's actions and intentions, which helps to build trust and rapport with the client. By staying true to their own natural helping style, individuals can effectively connect with and assist others in a genuine and meaningful way.

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  • 11. 

    Which of the following skills can best verbalize your empathy for a client?

    • Open Question

    • Verbal Tracking

    • Eye Contact

    • Reflection

    Correct Answer
    A. Reflection
    Explanation
    Reflection is the best skill to verbalize empathy for a client. Reflection involves paraphrasing or summarizing the client's thoughts and feelings to show understanding and empathy. By reflecting back what the client has said, it demonstrates active listening and validates their experiences. This skill helps the client feel heard and understood, which can deepen the therapeutic relationship and enhance the effectiveness of counseling or support.

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  • Current Version
  • Mar 15, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 17, 2017
    Quiz Created by
    Jen
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