Fun Factor Trial 1 tests knowledge on customer service excellence, focusing on the importance of exceptional service, customer loyalty, and complaint handling. It's designed to enhance understanding of customer care philosophies and interdepartmental roles in service.
A managed care medical program for customers
A nifty alliterative phrase that looks good in company brochures
A new program where customers care for themselves so we don't have to!
A philosophy wherein the customer is wrapped in service even before a problem arises
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A concept developed in the United States and embodied by a great % of Americans
An environment where customer service permeates the thinking of the entire company
Something Brits are not very good at
Treatable with penecilin
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Hairy
French
Experienced
Independently wealthy
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They must state "customer service" in their mission
They must spend at least 2% of revenue on customer support
Managers must have completed at least 2 modules of the training academy
Customer service must be addressed by all departments
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Always right
Almost right
Often lying
Always the customer
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Value
A customer
Growth
Wealth
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Apple
Enterprise Rental Car
Four Seasons Hotels
LL Bean
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Phenomenon
Revolution
Occurrence
Metamorphosis
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True
False
Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
Primebeef Co. Customer Service
Serving only quality products and excellent courtesy.
Remember to read each question and answer carefully. Take note of the feedback after each question.
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172 |
Last updated:
Mar 17, 2023
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