Fun Factor Quiz league Trial
Apple
Enterprise Rental Car
Four Seasons Hotels
LL Bean
Phenomenon
Revolution
Occurrence
Metamorphosis
Always right
Almost right
Often lying
Always the customer
Free stuff
To be heard and to have their experience validated
To vent
A concession
They must state "customer service" in their mission
They must spend at least 2% of revenue on customer support
Managers must have completed at least 2 modules of the training academy
Customer service must be addressed by all departments
A managed care medical program for customers
A nifty alliterative phrase that looks good in company brochures
A new program where customers care for themselves so we don't have to!
A philosophy wherein the customer is wrapped in service even before a problem arises
A concept developed in the United States and embodied by a great % of Americans
An environment where customer service permeates the thinking of the entire company
Something Brits are not very good at
Treatable with penecilin
Hairy
French
Experienced
Independently wealthy
True
False
Value
A customer
Growth
Wealth