Fun Factor Trial 1

10 Questions | Total Attempts: 69

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Fun Factor Trial 1 - Quiz

Fun Factor Quiz league Trial


Questions and Answers
  • 1. 
    Which of one of the following was not ranked as one of the top 5 companies with respect to customer service and support in 2010 (by an independent business publication)?
    • A. 

      Apple

    • B. 

      Enterprise Rental Car

    • C. 

      Four Seasons Hotels

    • D. 

      LL Bean

  • 2. 
    Choose the most appropriate word from the list below to complete this sentence written by a customers serivce "guru". Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer ________.
    • A. 

      Phenomenon

    • B. 

      Revolution

    • C. 

      Occurrence

    • D. 

      Metamorphosis

  • 3. 
    Choose the most appropriate answer to the question: A complaining cusotmer is:
    • A. 

      Always right

    • B. 

      Almost right

    • C. 

      Often lying

    • D. 

      Always the customer

  • 4. 
    Customers who complain want ...
    • A. 

      Free stuff

    • B. 

      To be heard and to have their experience validated

    • C. 

      To vent

    • D. 

      A concession

  • 5. 
    For a company to be considered customer service oriented:
    • A. 

      They must state "customer service" in their mission

    • B. 

      They must spend at least 2% of revenue on customer support

    • C. 

      Managers must have completed at least 2 modules of the training academy

    • D. 

      Customer service must be addressed by all departments

  • 6. 
    Customer care is:
    • A. 

      A managed care medical program for customers

    • B. 

      A nifty alliterative phrase that looks good in company brochures

    • C. 

      A new program where customers care for themselves so we don't have to!

    • D. 

      A philosophy wherein the customer is wrapped in service even before a problem arises

  • 7. 
    Customer service culture is:
    • A. 

      A concept developed in the United States and embodied by a great % of Americans

    • B. 

      An environment where customer service permeates the thinking of the entire company

    • C. 

      Something Brits are not very good at

    • D. 

      Treatable with penecilin

  • 8. 
    FSEs who embody the C&PS vision of customer support can be described as:
    • A. 

      Hairy

    • B. 

      French

    • C. 

      Experienced

    • D. 

      Independently wealthy

  • 9. 
    True of False: Henry Ford said, "The man who will use his skill and creative imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed."
    • A. 

      True

    • B. 

      False

  • 10. 
    Peter Drucker was quoted as saying, " The purpose of business is to create and keep _________".  Which is the correct word to complete the sentence?
    • A. 

      Value

    • B. 

      A customer

    • C. 

      Growth

    • D. 

      Wealth

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