Ethical Business Conduct Policies! Trivia Questions Quiz

1. An associate finds a diamond bracelet in the fitting room. She should:

Be able to keep it

Bring it to a jeweler to determine its value

Turn it in to the Senior Manager on duty

Either A or B is correct

Answer: C. Turn it in to the Senior Manager on duty Any item found or recovered (including any merchandise paid for and forgotten by a customer) shall be immediately taken to the Service Desk where it will be entered into the Lost and Found Log.

Explanation

Answer: C. Turn it in to the Senior Manager on duty Any item found or recovered (including any merchandise paid for and forgotten by a customer) shall be immediately taken to the Service Desk where it will be entered into the Lost and Found Log.

2. A store associate rings a customer's purchase who uses a gift card to pay for it. Upon completion of the purchase, $2.50 remains on the card. The customer says she no longer wants the card and leaves it at the register. The associate can:

Use it since the customer said she did not want it

Not use it, but give it to another associate to use

Turn it in to the Senior Manager on duty

Not use it themselves, but give it to a friend to use

Answer: C. Turn it in to the Senior Manager on duty Associates may never accept customer-owned Panache or E-Credit stored value cards, and no associate or other person should realize any benefit from any Panache or E-Credit stored value card lost or left in the store by a customer.

Explanation

Answer: C. Turn it in to the Senior Manager on duty Associates may never accept customer-owned Panache or E-Credit stored value cards, and no associate or other person should realize any benefit from any Panache or E-Credit stored value card lost or left in the store by a customer.

3. You may give someone your password if:

The Help Desk asks you for your password

Your Boss asks you for your password

Your Boss says it is OK to give someone your password

It is never OK to give out your password

Answer: D. It is never ok to give out your password Stein Mart requires that each associate accessing multi-user information systems have a unique user ID and a private password. The user ID’s must be employed to restrict system privileges based on job duties, project responsibilities, and other business activities. Each associate is personally responsible for the usage of his or her user ID and password.

Explanation

Answer: D. It is never ok to give out your password Stein Mart requires that each associate accessing multi-user information systems have a unique user ID and a private password. The user ID’s must be employed to restrict system privileges based on job duties, project responsibilities, and other business activities. Each associate is personally responsible for the usage of his or her user ID and password.

4. It is the responsibility of every associate to:

Make sure you have all the facts

Ask themselves if what they are being asked to do is unethical or improper

Discuss the problem with their supervisor

All of the above

Answer: D. All of the above Any associate having information regarding any violation of the policies set forth in the Ethical Business Policy is required to immediately report that violation.

Explanation

Answer: D. All of the above Any associate having information regarding any violation of the policies set forth in the Ethical Business Policy is required to immediately report that violation.

5. A Buyer is visiting a vendor showroom in New York and is offered a leather jacket. The Buyer should:

Accept the offer if she likes the jacket

Refuse the offer

Offer to pay a nominal amount, perhaps $1 for the jacket

Accept the jacket, but offer it to her Assistant Buyer

Answer: B. Refuse the offer No associate or relative, friend, or partner of an associate shall request or accept any money, lavish or excessive hospitality, free or discounted services or use of facilities, loans or any gifts or favors having more than a nominal value (i.e., $50) from any supplier, customer or competitor of the Company or any other party doing or seeking to do business with the Company.

Explanation

Answer: B. Refuse the offer No associate or relative, friend, or partner of an associate shall request or accept any money, lavish or excessive hospitality, free or discounted services or use of facilities, loans or any gifts or favors having more than a nominal value (i.e., $50) from any supplier, customer or competitor of the Company or any other party doing or seeking to do business with the Company.

6. A store associate or corporate employee buys clearance merchandise during a 14 Hour Sale. They may:

Sell it on E-Bay

Sell it on E-Bay, but not at a flea market

Not sell it on E-Bay, but can sell it at a flea market

Not sell it online or at a flea market

Answer: D. May not sell it online or at a flea market

No associate may resell, for profit, any merchandise or fixture purchased from Stein Mart. This includes a ban on resale at flea markets and online enterprises such as E-Bay.

Explanation

Answer: D. May not sell it online or at a flea market

No associate may resell, for profit, any merchandise or fixture purchased from Stein Mart. This includes a ban on resale at flea markets and online enterprises such as E-Bay.

7. A store General Manager and her husband jointly own a small consignment shop, but neither one of them works at the business except on their days off. The store sells both women's clothing and slightly used jewelry, along with boutique-type stationary. This is:

A conflict of interest because Stein Mart sells similar merchandise

Not a conflict because Stein Mart sells new merchandise only

Not a conflict because they work minimal hours at the shop

Both B & C are correct

Answer: A. Conflict of Interest because Stein Mart sells similar merchandise It is almost always a conflict of interest for a Company associate to work simultaneously for a direct competitor, customer or supplier.

Explanation

Answer: A. Conflict of Interest because Stein Mart sells similar merchandise It is almost always a conflict of interest for a Company associate to work simultaneously for a direct competitor, customer or supplier.

8. The following is a true statement:

Stein Mart prohibits retaliation if an associate reports misconduct in good faith

Stein Mart expects associates to cooperate in internal investigations

Associates should never talk to their manager or supervisor about illegal or unethical behavior

Both A & B are correct

Answer: D. Both A & B are correct

You may report ethical violations in confidence and without fear of retaliation. The Company does not permit retaliation of any kind against associates for making good faith reports of ethical violations.

Explanation

Answer: D. Both A & B are correct

You may report ethical violations in confidence and without fear of retaliation. The Company does not permit retaliation of any kind against associates for making good faith reports of ethical violations.

9. A Buyer is offered the free use of a condo while traveling to an out-of-state sporting event by a long-time vendor, who has been a personal friend of that Buyer for more than 15 years. The Buyer should:

Accept the use of the condo since the offer came from a personal friend

Ask their DMM if it would be appropriate to accept the offer

Decline the offer

Both A & B are correct

Answer: C. Decline the offer No associate or relative, friend, or partner of an associate shall request or accept any money, lavish or excessive hospitality, free or discounted services or use of facilities, loans or any gifts or favors having more than a nominal value (i.e., $50) from any supplier, customer or competitor of the Company or any other party doing or seeking to do business with the Company.

Explanation

Answer: C. Decline the offer No associate or relative, friend, or partner of an associate shall request or accept any money, lavish or excessive hospitality, free or discounted services or use of facilities, loans or any gifts or favors having more than a nominal value (i.e., $50) from any supplier, customer or competitor of the Company or any other party doing or seeking to do business with the Company.

10. A Buyer is on vacation and while checking the mail, finds an expensive gift from a vendor addressed to them. The Buyer should:

Return the gift

Keep the gift, since it was sent to their home rather than the corporate office

Bring it to the SVP, Internal Audit, Safety & Security

Either A or C is correct

Answer: C. Bring it to the SVP, Internal Audit, Safety & Security No associate or relative, friend, or partner of an associate shall request or accept any money, lavish or excessive hospitality, free or discounted services or use of facilities, loans or any gifts or favors having more than a nominal value (i.e., $50) from any supplier, customer or competitor of the Company or any other party doing or seeking to do business with the Company.

Explanation

Answer: C. Bring it to the SVP, Internal Audit, Safety & Security No associate or relative, friend, or partner of an associate shall request or accept any money, lavish or excessive hospitality, free or discounted services or use of facilities, loans or any gifts or favors having more than a nominal value (i.e., $50) from any supplier, customer or competitor of the Company or any other party doing or seeking to do business with the Company.