Customer Service Skills Self-Assessment

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| By Varish

Varish

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Quizzes Created: 1 | Total Attempts: 896

Questions: 5 | Attempts: 896 | Updated: Mar 20, 2023

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Customer Service Skills Self-assessment - Quiz

Good customer service requires strong customer focus, specific personal characteristics, and the ability to meet customer service challenges.
You will be asked to rate yourself in each of these areas. Remember the questions apply to both external and internal customers and may exist in varying proportions depending on the job function.
Consider each statement below and indicate the extent to which you feel it applies to you at this time using the scale given. Select your response by filling in the circle, in the appropriate column.

Questions and Answers

1.

I have a strong commitment to provide our customers with excellent service...
- A.
  
  This describes me all or most of the time
- B.
  
  This describes me part or some of the time
- C.
  
  This describes me very little or not at all
- D.
  
  Not applicable to me at this time
Correct Answer(s)
A. This describes me all or most of the time
B. This describes me part or some of the time

Explanation
The given answer options indicate the level of agreement with the statement "I have a strong commitment to provide our customers with excellent service." The first option suggests that the statement describes the person all or most of the time, indicating a high level of commitment. The second option suggests that the statement describes the person part or some of the time, indicating a moderate level of commitment.

Rate this question:

1
0
2.

I believe that our customers are important to me and our company...
- A.
  
  This describes me all or most of the time
- B.
  
  This describes me part or some of the time
- C.
  
  This describes me very little or not at all
- D.
  
  Not applicable to me at this time
Correct Answer(s)
A. This describes me all or most of the time
B. This describes me part or some of the time

Explanation
The given correct answer suggests that the statement "I believe that our customers are important to me and our company" describes the respondent either all or most of the time, or part or some of the time. This means that the respondent recognizes the importance of customers and their impact on the company's success, but may not always prioritize them or fully embody this belief.

Rate this question:

0
1
3.

I feel that I know and understand what excellent customer service is...
- A.
  
  This describes me all or most of the time
- B.
  
  This describes me part or some of the time
- C.
  
  This describes me very little or not at all
- D.
  
  Not applicable to me at this time
Correct Answer(s)
A. This describes me all or most of the time
B. This describes me part or some of the time

Explanation
The given answer suggests that the person feels that they know and understand what excellent customer service is either all or most of the time, or part or some of the time. This implies that they have a good understanding of what constitutes excellent customer service and are able to demonstrate it in their interactions with customers.

Rate this question:
4.

I have a good understanding of what our customers expect and require...
- A.
  
  This describes me all or most of the time
- B.
  
  This describes me part or some of the time
- C.
  
  This describes me very little or not at all
- D.
  
  Not applicable to me at this time
Correct Answer(s)
A. This describes me all or most of the time
B. This describes me part or some of the time

Explanation
The given correct answer suggests that the statement "I have a good understanding of what our customers expect and require" describes the person either all or most of the time, or part or some of the time. This means that the person has a good understanding of their customers' expectations and needs, either consistently or occasionally.

Rate this question:
5.

I believe that my job providing customer service is very important, and I understand why...
- A.
  
  This describes me all or most of the time
- B.
  
  This describes me part or some of the time
- C.
  
  This describes me very little or not at all
- D.
  
  Not applicable to me at this time
Correct Answer(s)
A. This describes me all or most of the time
B. This describes me part or some of the time

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
Sep 04, 2011

Quiz Created by
Varish

Customer Service Skills Self-assessment

I have a strong commitment to provide our customers with excellent service...

I believe that our customers are important to me and our company...

I feel that I know and understand what excellent customer service is...

I have a good understanding of what our customers expect and require...

I believe that my job providing customer service is very important, and I understand why...