Customer Service Skills Self-assessment

5 Questions | Total Attempts: 778

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Customer Service Skills Self-assessment

Good customer service requires strong customer focus, specific personal characteristics, and the ability to meet customer service challenges. You will be asked to rate yourself in each of these areas. Remember the questions apply to both external and internal customers and may exist in varying proportions depending on the job function. Consider each statement below and indicate the extent to which you feel it applies to you at this time using the scale given. Select your response by filling in the circle, in the appropriate column.


Questions and Answers
  • 1. 
    I have a strong commitment to provide our customers with excellent service...
    • A. 

      This describes me all or most of the time

    • B. 

      This describes me part or some of the time

    • C. 

      This describes me very little or not at all

    • D. 

      Not applicable to me at this time

  • 2. 
    I believe that our customers are important to me and our company... 
    • A. 

      This describes me all or most of the time

    • B. 

      This describes me part or some of the time

    • C. 

      This describes me very little or not at all

    • D. 

      Not applicable to me at this time

  • 3. 
    I feel that I know and understand what excellent customer service is...  
    • A. 

      This describes me all or most of the time

    • B. 

      This describes me part or some of the time

    • C. 

      This describes me very little or not at all

    • D. 

      Not applicable to me at this time

  • 4. 
    I have a good understanding of what our customers expect and require...    
    • A. 

      This describes me all or most of the time

    • B. 

      This describes me part or some of the time

    • C. 

      This describes me very little or not at all

    • D. 

      Not applicable to me at this time

  • 5. 
    I believe that my job providing customer service is very important, and I understand why...      
    • A. 

      This describes me all or most of the time

    • B. 

      This describes me part or some of the time

    • C. 

      This describes me very little or not at all

    • D. 

      Not applicable to me at this time

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