Customer Service Online Proficiency Test: 1

11 Questions | Total Attempts: 207

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Customer Service Quizzes & Trivia

Please find herein the Online Proficiency Test. Please could you complete it no later than COB today. This is a closed book assessment and should be treated as such. There is a time limit of 15 minutes to complete. Thank you for your cooperation. Good Luck! Customer Service Training


Questions and Answers
  • 1. 
    What are the delivery days for a Mailplan A order? Please select the correct option.
    • A. 

      Mondays and Tuesdays

    • B. 

      Thursdays and Fridays

    • C. 

      Wednesdays and Thursdays

    • D. 

      Fridays and Mondays

  • 2. 
    What is the delivery turnaround time for outlying areas? Please select the correct option.
    • A. 

      24 hours

    • B. 

      48 hours

    • C. 

      72 hours

    • D. 

      96 hours

  • 3. 
    What are the different ways of placing orders?  Please select the correct option.
    • A. 

      SMS, OPUS, internet (GI3), faxes (Justine) and e-mail

    • B. 

      SMS, OPUS and internet (GI3)

    • C. 

      SMS, OPUS, internet (GI3) and teleorders

    • D. 

      OPUS, internet (GI3) and e-mail

  • 4. 
    What is the correct e-mail address to use when logging queries for late deliveries with Fast n Furious? Please select the correct option.
  • 5. 
    When does an account become inactive? Please select the correct option.
    • A. 

      After 6 consecutive campaigns of not placing an order.

    • B. 

      After 3 consecutive campaigns of not placing an order.

    • C. 

      After 4 consecutive campaigns of not placing an order.

    • D. 

      After 2 consecutive campaigns of not placing an order.

  • 6. 
    What are the reasons why an order would go on hold? Please select the correct option.
    • A. 

      Overdue balance

    • B. 

      Order exceeds the credit limit

    • C. 

      Order below the MOV

    • D. 

      All of the above

  • 7. 
    What are the different payment options? Please select the correct option.
    • A. 

      FNB, EasyPay, Post Office, and EFT (internet banking)

    • B. 

      FNB, Pick n Pay, and Post Office

    • C. 

      EasyPay, Post Office, and EFT (internet banking)

    • D. 

      Shoprite, Pick n Pay, Post Office, and FNB

  • 8. 
    How many days does it take for an invoice to become overdue? Please select the correct option.
    • A. 

      22 days

    • B. 

      25 days

    • C. 

      30 days

    • D. 

      21 days

  • 9. 
    How long does it take for a held order to be deleted from the system? Please select the correct option.
    • A. 

      14 days

    • B. 

      21 days

    • C. 

      22 days

    • D. 

      16 days

  • 10. 
    The credit score can be divulged to the customer.
    • A. 

      True

    • B. 

      False

  • 11. 
    When can a held order be released? Please select the correct option.
    • A. 

      If payment is reflecting on the system

    • B. 

      Confirmation received from the ZM/SL/SM/BL

    • C. 

      Proof of payment received via fax/e-mail

    • D. 

      No overdue balance

    • E. 

      The order is within the credit limit

    • F. 

      All of the above

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