Customer Service Online Proficiency Test: 1

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| By NicoleZA
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NicoleZA
Community Contributor
Quizzes Created: 2 | Total Attempts: 3,332
Questions: 11 | Attempts: 236

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Customer Service Quizzes & Trivia

Please find herein the Online Proficiency Test. Please could you complete it no later than COB today.
This is a closed book assessment and should be treated as such. There is a time limit of 15 minutes to complete.
Thank you for your cooperation.
Good Luck!
Customer Service Training


Questions and Answers
  • 1. 

    What are the delivery days for a Mailplan A order? Please select the correct option.

    • A.

      Mondays and Tuesdays

    • B.

      Thursdays and Fridays

    • C.

      Wednesdays and Thursdays

    • D.

      Fridays and Mondays

    Correct Answer
    B. Thursdays and Fridays
    Explanation
    The delivery days for a Mailplan A order are Thursdays and Fridays.

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  • 2. 

    What is the delivery turnaround time for outlying areas? Please select the correct option.

    • A.

      24 hours

    • B.

      48 hours

    • C.

      72 hours

    • D.

      96 hours

    Correct Answer
    C. 72 hours
    Explanation
    The delivery turnaround time for outlying areas is 72 hours. This means that it takes 72 hours for the delivery to reach these areas.

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  • 3. 

    What are the different ways of placing orders?  Please select the correct option.

    • A.

      SMS, OPUS, internet (GI3), faxes (Justine) and e-mail

    • B.

      SMS, OPUS and internet (GI3)

    • C.

      SMS, OPUS, internet (GI3) and teleorders

    • D.

      OPUS, internet (GI3) and e-mail

    Correct Answer
    A. SMS, OPUS, internet (GI3), faxes (Justine) and e-mail
    Explanation
    The different ways of placing orders include SMS, OPUS, internet (GI3), faxes (Justine), and e-mail. These options provide various channels for customers to submit their orders, allowing for flexibility and convenience.

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  • 4. 

    What is the correct e-mail address to use when logging queries for late deliveries with Fast n Furious? Please select the correct option.

    Correct Answer
    A. [email protected]
    Explanation
    The correct e-mail address to use when logging queries for late deliveries with Fast n Furious is "[email protected]".

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  • 5. 

    When does an account become inactive? Please select the correct option.

    • A.

      After 6 consecutive campaigns of not placing an order.

    • B.

      After 3 consecutive campaigns of not placing an order.

    • C.

      After 4 consecutive campaigns of not placing an order.

    • D.

      After 2 consecutive campaigns of not placing an order.

    Correct Answer
    B. After 3 consecutive campaigns of not placing an order.
    Explanation
    An account becomes inactive after 3 consecutive campaigns of not placing an order. This means that if a user does not make a purchase for three consecutive marketing campaigns, their account will be considered inactive.

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  • 6. 

    What are the reasons why an order would go on hold? Please select the correct option.

    • A.

      Overdue balance

    • B.

      Order exceeds the credit limit

    • C.

      Order below the MOV

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    An order can go on hold for multiple reasons. If a customer has an overdue balance, it indicates that they have not paid their previous bills, which may result in their current order being put on hold until the outstanding balance is cleared. Similarly, if an order exceeds the credit limit set for a customer, it suggests that they have reached their maximum allowed credit, and their order will be put on hold until they make a payment or adjust the order amount. Additionally, if an order is below the minimum order value (MOV), it may be put on hold until the customer adds more items to meet the required minimum. Therefore, all of the given reasons can lead to an order being put on hold.

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  • 7. 

    What are the different payment options? Please select the correct option.

    • A.

      FNB, EasyPay, Post Office, and EFT (internet banking)

    • B.

      FNB, Pick n Pay, and Post Office

    • C.

      EasyPay, Post Office, and EFT (internet banking)

    • D.

      Shoprite, Pick n Pay, Post Office, and FNB

    Correct Answer
    A. FNB, EasyPay, Post Office, and EFT (internet banking)
    Explanation
    The correct answer is FNB, EasyPay, Post Office, and EFT (internet banking). This option includes a variety of payment options such as FNB, which is a bank that offers various banking services, EasyPay, which is a payment platform that allows users to make payments for a wide range of services, the Post Office, which provides postal and financial services, and EFT (internet banking), which refers to electronic funds transfer through online banking. This option covers a range of payment methods, making it the correct answer.

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  • 8. 

    How many days does it take for an invoice to become overdue? Please select the correct option.

    • A.

      22 days

    • B.

      25 days

    • C.

      30 days

    • D.

      21 days

    Correct Answer
    D. 21 days
    Explanation
    An invoice becomes overdue when it is not paid by the due date specified on the invoice. In this case, the correct answer is 21 days, indicating that an invoice becomes overdue if it is not paid within 21 days of the specified due date.

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  • 9. 

    How long does it take for a held order to be deleted from the system? Please select the correct option.

    • A.

      14 days

    • B.

      21 days

    • C.

      22 days

    • D.

      16 days

    Correct Answer
    B. 21 days
    Explanation
    After an order has been placed on hold, it takes 21 days for it to be deleted from the system. This means that if an order is not processed within 21 days, it will be removed from the system. This timeframe allows for a reasonable amount of time for any issues or delays to be resolved before the order is considered invalid and removed.

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  • 10. 

    The credit score can be divulged to the customer.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because the credit score cannot be divulged to the customer. Credit scores are typically confidential information and are not disclosed to customers unless they specifically request it and go through the necessary procedures. Lenders and credit agencies are responsible for maintaining the privacy and security of credit scores.

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  • 11. 

    When can a held order be released? Please select the correct option.

    • A.

      If payment is reflecting on the system

    • B.

      Confirmation received from the ZM/SL/SM/BL

    • C.

      Proof of payment received via fax/e-mail

    • D.

      No overdue balance

    • E.

      The order is within the credit limit

    • F.

      All of the above

    Correct Answer
    F. All of the above
    Explanation
    A held order can be released when all of the conditions mentioned in the options are met. This includes the payment reflecting on the system, confirmation received from the appropriate authorities, proof of payment received, no overdue balance, and the order being within the credit limit.

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