Juniper Customer care Quiz # 7
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What products can a Reseller-level J-Partner see?(select all that apply)
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SSG 5
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J2320
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SBR
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T320
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SA700
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Juniper Customer Care quiz #7 assesses knowledge on product visibility for resellers, processing returns, temporary license provisioning, and community interaction. It enhances understanding of operational protocols and peer engagement in technical forums.
Quiz Preview
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What information does Customer Care need in order to process the incorrect shipment return? (select all that apply)
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Packing slip information with Juniper SO number and serial numbers.
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Date and time it was delivered.
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Tracking number and Carrier.
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Name and department of person who signed for the delievery.
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Address or email address to send the waybill label for return shipping to Juniper.
Correct Answer(s)
A. Packing slip information with Juniper SO number and serial numbers.
A. Tracking number and Carrier.
A. Address or email address to send the waybill label for return shipping to Juniper.Explanation
Customer Care needs the following information in order to process the incorrect shipment return: Packing slip information with Juniper SO number and serial numbers, Tracking number and Carrier, and Address or email address to send the waybill label for return shipping to Juniper.Rate this question:
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- 3.
What information do we need in order to provide a temporary license while an order is being processed ? (select all that apply)
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Hardware ID number
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End users e-mail address
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Authorization code
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PO or SO if available
Correct Answer(s)
A. Hardware ID number
A. PO or SO if availableExplanation
To provide a temporary license while an order is being processed, we need the hardware ID number of the device for which the license is being issued. Additionally, if available, the purchase order (PO) or sales order (SO) number is also required to verify the order and ensure it is being processed correctly. The end user's email address and authorization code are not mentioned as necessary information for providing a temporary license in this context.Rate this question:
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- 4.
Licenses generated for SPE 5.4 will work with SBR HA.
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True
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False
Correct Answer
A. TrueExplanation
Licenses generated for SPE 5.4 will work with SBR HA. This statement is true because SBR HA (High Availability) is a feature of the Steel-Belted Radius (SBR) server that allows for redundancy and failover capabilities. The licenses generated for SPE 5.4, which refers to the Service Provider Edition version 5.4, are compatible and can be used with SBR HA. This means that organizations using SPE 5.4 can take advantage of the high availability features provided by SBR HA without any licensing issues.Rate this question:
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- 5.
J-Net discussion forum are communities to provide technical members the opportunity to interact with who?
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ACC
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Peers
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Primary Customer Care
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Subject matter experts
Correct Answer(s)
A. Peers
A. Subject matter expertsExplanation
J-Net discussion forums are communities where technical members can interact with their peers and subject matter experts. These forums provide a platform for members to share knowledge, ask questions, and seek advice from others who have similar technical expertise. By engaging with peers and subject matter experts in these forums, members can gain valuable insights, collaborate on problem-solving, and expand their professional network in the field.Rate this question:
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Quiz Review Timeline (Updated): Mar 21, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 21, 2023Quiz Edited by
ProProfs Editorial Team -
May 21, 2010Quiz Created by
Momsnum1
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