Juniper Customer care Quiz # 7

5 Questions

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Customer Care Quizzes & Trivia

Juniper Customer Care Quiz # 7


Questions and Answers
  • 1. 
    What products can a Reseller-level J-Partner see?(select all that apply)
    • A. 

      SSG 5

    • B. 

      J2320

    • C. 

      SBR

    • D. 

      T320

    • E. 

      SA700

  • 2. 
    What information does Customer Care need in order to process the incorrect shipment return? (select all that apply)
    • A. 

      Packing slip information with Juniper SO number and serial numbers.

    • B. 

      Date and time it was delivered.

    • C. 

      Tracking number and Carrier.

    • D. 

      Name and department of person who signed for the delievery.

    • E. 

      Address or email address to send the waybill label for return shipping to Juniper.

  • 3. 
    What information do we need in order to provide a temporary license while an order is being processed ? (select all that apply)
    • A. 

      Hardware ID number

    • B. 

      End users e-mail address

    • C. 

      Authorization code

    • D. 

      PO or SO if available

  • 4. 
    Licenses generated for SPE 5.4 will work with SBR HA.
    • A. 

      True

    • B. 

      False

  • 5. 
    J-Net discussion forum are communities to provide technical members the opportunity to interact with who?
    • A. 

      ACC

    • B. 

      Peers

    • C. 

      Primary Customer Care

    • D. 

      Subject matter experts