CSR Weeks 3 & 4
7 Questions
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This will quiz your knowledge of training in the last 2 weeks.
Questions and Answers
- 1.If a customer is paying on a late account, you should have an Account Manager or member of management take the payment.
- A.
True
- B.
False
- 2.In order to keep an appropriate APA/Average Per Agreement/Average Monthly Rate you should:
- A.
Discount the weekly rate on used merchandise
- B.
Rent packages, high-end merchandise, and not discount too low
- C.
Ask for good money down
- D.
All of the above
- 3.In order to meet your COD/Cash on Delivery/First Payment goal you should ask the customer
- A.
Would you like to Own this the cheapest way possible?
- B.
Would you like to exersize the Same as Cash option?
- C.
How much would you like to put down on this today?
- D.
All of the above
- 4.Some of you incoming phone calls are recorded, evaluated and scored to ensure customer satisfaction over the phone.
- A.
True
- B.
False
- 5.Check which are evaluated and scored during an incoming sales call
- A.
Greeting
- B.
Using the callers name
- C.
Product and Program Knowledge
- D.
Closing the Sale
- 6.Free money and days is used to assist customers__________.
- A.
For a free trial
- B.
To their next payday
- C.
If they have a recent payout
- D.
If the item is 90 days idle or more
- 7.What are some of the ways you can encourage a customer to say 'yes' and close the sale? Please explain at least 3.
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