CSR Weeks 3 & 4

7 Questions

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CSR Quizzes & Trivia

This will quiz your knowledge of training in the last 2 weeks.


Questions and Answers
  • 1. 
    If a customer is paying on a late account, you should have an Account Manager or member of management take the payment.
    • A. 

      True

    • B. 

      False

  • 2. 
    In order to keep an appropriate APA/Average Per Agreement/Average Monthly Rate you should:
    • A. 

      Discount the weekly rate on used merchandise

    • B. 

      Rent packages, high-end merchandise, and not discount too low

    • C. 

      Ask for good money down

    • D. 

      All of the above

  • 3. 
    In order to meet your COD/Cash on Delivery/First Payment goal you should ask the customer
    • A. 

      Would you like to Own this the cheapest way possible?

    • B. 

      Would you like to exersize the Same as Cash option?

    • C. 

      How much would you like to put down on this today?

    • D. 

      All of the above

  • 4. 
    Some of you incoming phone calls are recorded, evaluated and scored to ensure customer satisfaction over the phone.
    • A. 

      True

    • B. 

      False

  • 5. 
    Check which are evaluated and scored during an incoming sales call
    • A. 

      Greeting

    • B. 

      Using the callers name

    • C. 

      Product and Program Knowledge

    • D. 

      Closing the Sale

  • 6. 
    Free money and days is used to assist customers__________.
    • A. 

      For a free trial

    • B. 

      To their next payday

    • C. 

      If they have a recent payout

    • D. 

      If the item is 90 days idle or more

  • 7. 
    What are some of the ways you can encourage a customer to say 'yes' and close the sale? Please explain at least 3.