CSR Weeks 3 & 4

7 Questions | By Drew_r2otrainer | Last updated: Mar 20, 2022 | Total Attempts: 87

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This will quiz your knowledge of training in the last 2 weeks.

Questions and Answers

1.

If a customer is paying on a late account, you should have an Account Manager or member of management take the payment.
- A.
  
  True
- B.
  
  False
2.

In order to keep an appropriate APA/Average Per Agreement/Average Monthly Rate you should:
- A.
  
  Discount the weekly rate on used merchandise
- B.
  
  Rent packages, high-end merchandise, and not discount too low
- C.
  
  Ask for good money down
- D.
  
  All of the above
3.

In order to meet your COD/Cash on Delivery/First Payment goal you should ask the customer
- A.
  
  Would you like to Own this the cheapest way possible?
- B.
  
  Would you like to exersize the Same as Cash option?
- C.
  
  How much would you like to put down on this today?
- D.
  
  All of the above
4.

Some of you incoming phone calls are recorded, evaluated and scored to ensure customer satisfaction over the phone.
- A.
  
  True
- B.
  
  False
5.

Check which are evaluated and scored during an incoming sales call
- A.
  
  Greeting
- B.
  
  Using the callers name
- C.
  
  Product and Program Knowledge
- D.
  
  Closing the Sale
6.

Free money and days is used to assist customers__________.
- A.
  
  For a free trial
- B.
  
  To their next payday
- C.
  
  If they have a recent payout
- D.
  
  If the item is 90 days idle or more
7.

What are some of the ways you can encourage a customer to say 'yes' and close the sale? Please explain at least 3.