This questionnaire consists of 20 multiple choice questions to measure your skills about General Enquiries ticekts.
Please complete the following questionnaire by choosing one answer from the options provided. For each correct answer you will get “1 point”. Total score will be calculated based on the number total correct answers out of the 20 questions. The maximum score for this test is 20 points. The total time for this test is 30 minutes.
Put ticket to "Deliveries"
Put ticket to "Billing"
Close ticket
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Put ticket to "VIP Customer Support"
Put ticket to "Order status"
Put ticket to "Deliveries"
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Ask customer to contact Live chat 24/7
Sort ticket to "Accessories Requests"
Close ticket
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Sort ticket to "VIP Customer Support"
Sort ticket to "Contact Chinavasion Management"
Sort ticket to "Level 3 Customers"
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Provide a clear reply by using predefined reply
Ask customer to contact 24/7 live chat
Close ticket
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Put ticket to "Pending RMA Tech Check"
-Add comment in Excel file -Sort ticket to "Accessories Requests"
Put ticket to "Open RMA Case Handling"
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Put ticket to "Pending RMA Tech Check"
Put ticket to "VIP Customer Support "
Put ticket to "Pre Return Questions"
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Put ticket to "Open RMA Case Handling"
Put ticket to "Product Questions"
Put ticket to "Product Answers"
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Put ticket to "Open RMA Case Handling"
Put ticket to "Order Status"
Put ticket to "Order delivery Details"
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Kindly educate customer, we do not have any dealers and welcome to register Chinavasion account directly
Yes, we have Chinavasion dealers in different countries, please put ticket to "Contact Chinavasion Management"
Close ticket
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Send a predefined reply with all details regarding payment
Close ticket
Ask customer to contact Live chat 24/7
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Send a reply about drop shipping by using pre-defined reply
Ask customer to contact Live chat 24/7
Close ticket
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Close ticket
Put ticket to "Order Manual Quote"
Provide reply to customer with details how to create Chinavasion account, place orders and preview all details for payment.
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Provide reply to our customer. We can provide services only in English.
Close ticket
Put ticket to "Order Manual Quote"
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Put ticket to "Order Manual Quote"
Put ticket to "Billing"
Close ticket
Rate this question:
Put ticket to "Contact Chinavasion Management "
Close ticket
Put ticket to "Order Manual Quote"
Rate this question:
Put ticket to "Open RMA Case Handling"
Put ticket to "Pre Return Questions"
Put ticket to "Pending RMA Tech Check"
Rate this question:
We inform customer, we will provide reply within 1 working day
We inform customer, we will provide reply within 24 hours
We inform customer, we will provide reply within 48 hours
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Put ticket to "Open RMA Case Handling"
Put ticket to "Marketing"
Put ticket to "Contact Chinavasion Management"
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