This CPAT Prep quiz focuses on credit and collections within patient financial services. It assesses knowledge on debt collection, bankruptcy chapters, and Medicare bad debt requirements, crucial for professionals handling patient accounts and financial recovery.
Chapter 7
Chapter 11
Chapter 12
Chapter 13
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Telephone directories
Magazine Label
Internet
US Postal Service
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Tort liability
Lien
Bad debt
Judgment
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Tort liability
Lien
Bad debt
Judgment
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True
False
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Indigent care
Bad debt
Charity care
Tort Liability
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Chapter 7
Chapter 11
Chapter 12
Chapter 13
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Contact the patient immediately demanding payment in full
Flag the patient account
Notify all parties if any payments are received on the account
Forward a copy of the bankruptcy notice to all third party collection agents
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Prepare an opening statement
Review the account for any payments or adjustments
Determine the minimum acceptable payment plan
Discuss the account with the head of household
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Indigent care
Bad debt
Charity care
Tort Liability
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True
False
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Appropriate sequence of collection attempts
A valid service
Documented services
There are no requirements
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10 or more creditor, three of which have claims in excess of $2500 each
12 or more creditors, three of which have claims in excess of $5000 each
15 or more creditors, five of which have claims in excess of $10,000 each
20 or more creditor, ten of which have claims in excess of $15,000 each
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Repay a portion of their debt
Receive counseling on budgeting
Receive debt management counseling
All of the above
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Make the deposit the next day possible
Maintain a payment log
Store un-deposited payments and valuables in a fireproof safe
Issue receipts on all cash payments
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Review the local newspaper stories
Contact Federal US Bankruptcy Court for the district where the guarantor resides
Mail return
Contact the attorney of record handling the bankruptcy
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Phone number
Alphabetically
Insurance plan code
Denials
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Dismissal
Bankruptcy Notice
Discharge of Debtor
Chapter 7
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True
False
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Tort Liability
Lien
Bad debt
Judgment
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1 month
3 months
6 months
1 year
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Check register of wills for estate information
Check if estate exists and file an appropriate caveat to the estate
If no estate exists, continue collection effort with surviving family members
Change the mailing address to “The Estate of __________”
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Be aggressive and determined
Call, call, call
Work accounts from low to high dollar
Have necessary data available
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Tort liability
Lien
Bad debt
Judgment
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Intentional
False
Unintentional
Clerical
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Indigent care
Bad debt
Charity care
Tort Liability
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True
False
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Purposes of employment
Determine the eligibility for credit
Determine the eligibility for life insurance
In response to court orders
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60-90 days after claim is billed
60-90 days after the patient is billed
Early in the process
90-120 days
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Pre-existing conditions
Stop loss issues
Authorization not completed or on file
Incorrect patient phone number
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Chapter 7
Chapter 11
Chapter 12
Chapter 13
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Intentional
False
Unintentional
Clerical
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Date of birth
Date of service
Insurance information
Patient’s address
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Average days of revenue in accounts receivable
Paper aged trial balance
Average daily revenues
Hospital census
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True
False
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Harassment or abuse in the collection process
Use of false or misleading information during the collection process
Communicating with the patient before 9am and after 8pm
Communicating with the debtor if they have legal counsel
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Chapter 12 / Chapter 13
Chapter 7 / Chapter 11
Chapter 13 / Chapter 7
Chapter 11 / Chapter 7
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1 year
2 years
3 years
5 years
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1 year
2 years
3 years
5 years
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Fair Debt Collections Practices Act
Fair Credit Billing Act
Fair Credit Reporting Act
Truth in Lending Act
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Reduces accounts receivables
Allows for greater accuracy in billing
Improves traffic flow
Improves patient-hospital relations
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Physical bill form, ie UB04
Superbill
Paper aged trial balance
Automated collection work list
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Chapter 7
Chapter 11
Chapter 12
Chapter 13
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Failure to appear in court
Failure to process required documentation
Failure to follow through on the filing process
Failure to pay their attorneys
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Intentional
False
Unintentional
Clerical
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One (1) billing cycles or 30 days
Two (2) billing cycles or 60 days
Three (3) billing cycles or 90 days
Four (4) billing cycles or 180 days
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Fair and Accurate Credit Transaction Act
Fair Credit Billing Act
Fair Credit Reporting Act
Truth in Lending Act
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Fair Debt Collections Practices Act
Fair Credit Billing Act
Fair Credit Reporting Act
Truth in Lending Act
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Quiz Review Timeline (Updated): Apr 25, 2024 +
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