CompTIA A+ 220-901 : Can You Pass This Certification Exam? Trivia Quiz

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  • 1/100 Questions

    Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN?

    • IMAP
    • SMB
    • SSH
    • RDP
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About This Quiz

Challenge your readiness for the CompTIA A+ 220-901 certification with this trivia quiz. Covering key topics such as file sharing protocols, internet connection types, wireless standards, and secure web protocols, this quiz is designed to test essential IT skills and knowledge.

CompTIA A+ 220-901 : Can You Pass This Certification Exam? Trivia Quiz - Quiz

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  • 2. 

    Which of the following Internet connection types is known to have a significantly higher latency than the others?

    • Cable

    • Satellite

    • DSL

    • Fiber

    Correct Answer
    A. Satellite
    Explanation
    Satellite internet connection is known to have significantly higher latency compared to other types of internet connections. This is because satellite signals have to travel long distances between the user's dish and the satellite in space, resulting in a delay in data transmission. This latency can cause slower response times and delays in activities such as online gaming or video conferencing.

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  • 3. 

    Under normal circumstances, which of the following wireless standards provides the slowest transfer speed at 2.4GHz?

    • 802.11a

    • 802.11b

    • 802.11g

    • 802.11n

    Correct Answer
    A. 802.11b
    Explanation
    802.11b provides the slowest transfer speed at 2.4GHz because it has a maximum data rate of 11 Mbps. This is slower compared to the other options listed. 802.11a has a maximum data rate of 54 Mbps, 802.11g has a maximum data rate of 54 Mbps, and 802.11n has a maximum data rate of up to 600 Mbps. Therefore, 802.11b is the slowest option in terms of transfer speed at 2.4GHz.

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  • 4. 

    An IT Director wants to increase security on the company website to prevent man-in-the-middle attacks. Which of the following Internet protocols should be implemented to meet the requirement?

    • HTTPS

    • IMAP

    • TELNET

    • SMTP

    Correct Answer
    A. HTTPS
    Explanation
    HTTPS (Hypertext Transfer Protocol Secure) should be implemented to increase security on the company website and prevent man-in-the-middle attacks. HTTPS is a secure version of HTTP that uses encryption to protect the communication between the website and the user's browser. It ensures that the data transmitted is encrypted and cannot be intercepted or modified by attackers. IMAP, TELNET, and SMTP are not specifically designed for secure communication and do not provide the same level of protection as HTTPS.

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  • 5. 

    Which of the following ports is used for a secure browser connection for an online purchase?

    • 23

    • 80

    • 110

    • 443

    • 3389

    Correct Answer
    A. 443
    Explanation
    Port 443 is used for a secure browser connection for an online purchase. This port is commonly used for HTTPS (Hypertext Transfer Protocol Secure) connections, which encrypt the data being transmitted between the web browser and the website. This encryption ensures that sensitive information, such as credit card details, remains secure during the online purchase process. Ports 23, 80, 110, and 3389 are used for other protocols and services, but they do not provide the same level of security as port 443.

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  • 6. 

    Which of the following ports is typically used for sending email? 

    • 21

    • 22

    • 23

    • 25

    Correct Answer
    A. 25
    Explanation
    Port 25 is typically used for sending email. This is known as the Simple Mail Transfer Protocol (SMTP) port. SMTP is the standard protocol used for sending and receiving email messages between servers. When an email is sent, it is first sent from the sender's email client to their email server using port 25. From there, the email server uses port 25 to communicate with the recipient's email server and deliver the email. Therefore, port 25 is the correct answer for this question.

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  • 7. 

    Which of the following connectors are commonly used for fiber optic cables?

    • RJ-11 and RJ-45

    • ST and LC

    • F-connectors

    • BNC

    Correct Answer
    A. ST and LC
    Explanation
    ST and LC connectors are commonly used for fiber optic cables. These connectors provide a secure and reliable connection for transmitting data over fiber optic cables. ST connectors have a bayonet-style coupling mechanism, while LC connectors have a small form factor and use a push-pull latching mechanism. Both connectors are widely used in telecommunications and data networking applications for their low insertion loss and high performance. RJ-11 and RJ-45 connectors are commonly used for Ethernet cables, while F-connectors and BNC connectors are typically used for coaxial cables.

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  • 8. 

    A machine receives an IP address starting with 169.254.x.x when which of the following occurs?

    • When the machine is using IPv6

    • When the next IP range begins with 169.253

    • When the DHCP server does not respond

    • When the operating system is Unix or Linux

    Correct Answer
    A. When the DHCP server does not respond
    Explanation
    When the machine is unable to obtain an IP address from a DHCP server, it will assign itself an IP address in the range of 169.254.x.x. This is known as Automatic Private IP Addressing (APIPA) and is used as a fallback mechanism when the DHCP server is not available or does not respond to the machine's request for an IP address. Therefore, the correct answer is "When the DHCP server does not respond."

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  • 9. 

    A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is 55 meters (180.4 feet) away. Which of the following cable types would be the MOST suitable for this purpose?

    • Fiber

    • Coaxial

    • CAT3

    • CAT6

    Correct Answer
    A. CAT6
    Explanation
    CAT6 cable would be the most suitable for this purpose because it is designed to support high-speed Ethernet connections over long distances. It can handle data transfer rates of up to 10 Gbps and has a maximum cable length of 100 meters (328 feet). CAT6 cables also have better insulation and shielding, which reduces crosstalk and electromagnetic interference. This makes them ideal for connecting PoE enabled devices, such as phones, over longer distances without experiencing signal degradation. Fiber cables would also be a suitable option for long-distance connections, but they are generally more expensive and require additional equipment for conversion.

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  • 10. 

    Which of the following is an advantage of using DHCP for network addressing?

    • Simplified configuration

    • More addresses are available

    • Faster connection speeds

    • Lower latency times

    Correct Answer
    A. Simplified configuration
    Explanation
    Using DHCP for network addressing provides a simplified configuration process. DHCP automatically assigns IP addresses to devices on a network, eliminating the need for manual configuration. This saves time and effort for network administrators, as they do not have to individually assign IP addresses to each device. DHCP also allows for central management and control of IP address allocation, making it easier to track and manage network resources. Overall, DHCP simplifies the network setup process and reduces the chances of human error in address assignment.

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  • 11. 

    A user wants to implement a wireless router that will have the fastest data speeds and operate over the 5GHz frequency. Which of the following standards should the user select?

    • 802.11a

    • 802.11ac

    • 802.11g

    • 802.11n

    Correct Answer
    A. 802.11ac
    Explanation
    The user should select 802.11ac because it is the standard that provides the fastest data speeds and operates over the 5GHz frequency. 802.11a also operates over the 5GHz frequency, but it has slower data speeds compared to 802.11ac. 802.11g operates over the 2.4GHz frequency and has slower data speeds as well. 802.11n can operate over both the 2.4GHz and 5GHz frequencies, but it has slower data speeds compared to 802.11ac. Therefore, 802.11ac is the best choice for the user's requirements.

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  • 12. 

    Which of the following devices is BEST to use when designing a SOHO network to ensure the least amount of collisions?

    • Switch

    • Bridge

    • Hub

    • Access point

    Correct Answer
    A. Switch
    Explanation
    A switch is the best device to use when designing a SOHO network to ensure the least amount of collisions. Unlike a hub or bridge, a switch can create separate collision domains for each port, which means that data can be transmitted simultaneously without collisions. This allows for faster and more efficient communication within the network. An access point is used for wireless connections and does not directly affect collisions.

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  • 13. 

    Which of the following Internet connection types is a digital form that runs over standard telephone wiring?

    • Fiber

    • Dial-up

    • Cable

    • DSL

    Correct Answer
    A. DSL
    Explanation
    DSL, which stands for Digital Subscriber Line, is a type of Internet connection that runs over standard telephone wiring. It uses digital signals to transmit data, allowing for faster and more reliable internet access compared to traditional dial-up connections. DSL technology allows users to access the internet while still being able to make phone calls on the same line. This makes DSL a popular choice for residential and small business users who require both internet and telephone services.

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  • 14. 

    The device that allows two different networks to communicate with one another is:

    • A repeater

    • A hub

    • A router

    • An access point

    Correct Answer
    A. A router
    Explanation
    A router is a device that allows two different networks to communicate with one another. It acts as a central hub for data traffic, directing network packets between different networks. Unlike a repeater or a hub, which simply amplify or broadcast signals within a network, a router can connect multiple networks and determine the most efficient path for data transmission. An access point, on the other hand, is a device that allows wireless devices to connect to a network, but it does not facilitate communication between different networks.

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  • 15. 

    A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use?

    • Ethernet cable tester

    • Tone generator and probe

    • RJ-45 loopback plug

    • Patch panel punchdown tool

    Correct Answer
    A. Ethernet cable tester
    Explanation
    The technician would use an Ethernet cable tester to find and label where a network connection terminates in a patch panel. This tool is specifically designed to test the integrity of Ethernet cables and identify any faults or connectivity issues. By using the tester, the technician can check the continuity and performance of the cable, ensuring that it is properly connected to the patch panel and functioning correctly. This will help them accurately identify the termination point and label it accordingly.

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  • 16. 

    A technician is tasked with replacing all the APs in an office building for greater speeds. The current location of APs allowed for total coverage of WiFi throughout the office. Which of the following 802.11 standards should be used?

    • A

    • Ac

    • B

    • G

    • N

    Correct Answer
    A. Ac
    Explanation
    The technician should use the 802.11ac standard. This standard offers the highest speeds and improved performance compared to the other options. By using 802.11ac, the technician can ensure that the new APs provide faster and more reliable WiFi coverage throughout the office building.

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  • 17. 

    Joe, a technician, is tasked to install a new client machine. He notices the machine is not getting any network connectivity. He tests the network cable between the PC and the network jack and confirms it is good. Joe goes to the network closet and finds several network cables not connected to the switch. Which of the following tools would Joe use to determine which cable goes back to the correct network jack?

    • Loopback plug

    • Toner probe

    • WiFi analyzer

    • Punchdown tool

    Correct Answer
    A. Toner probe
    Explanation
    Joe would use a toner probe to determine which cable goes back to the correct network jack. A toner probe is a tool used to trace and identify cables in a network infrastructure. It works by sending a tone through one end of the cable and then using the probe to detect the tone at the other end. By connecting the toner probe to the disconnected cables in the network closet, Joe can identify the cable that corresponds to the network jack where the new client machine is connected.

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  • 18. 

    A network administrator has a requirement to implement a WiFi hotspot for the public. Which of the following should be used for secure access?

    • WEP and TKIP

    • WPA2 and AES

    • WPA and static IPs

    • WPA2 and MAC filtering

    Correct Answer
    A. WPA2 and AES
    Explanation
    WPA2 and AES should be used for secure access. WPA2 (Wi-Fi Protected Access 2) is a security protocol that provides stronger encryption and authentication than WPA. AES (Advanced Encryption Standard) is a symmetric encryption algorithm that is widely used for securing Wi-Fi networks. By using WPA2 and AES together, the network administrator can ensure that the WiFi hotspot is protected against unauthorized access and data breaches.

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  • 19. 

    Which of the following is a public IP address?

    • 10.45.xxx.xxx

    • 169.254.xxx.xxx

    • 173.16.xxx.xxx

    • 192.168.xxx.xxx

    Correct Answer
    A. 173.16.xxx.xxx
    Explanation
    The IP address 173.16.xxx.xxx is a public IP address because it falls within the range of IP addresses that are allocated for public use. Public IP addresses are assigned to devices that are connected to the internet and can be accessed from anywhere in the world. The other options provided, 10.45.xxx.xxx, 169.254.xxx.xxx, and 192.168.xxx.xxx, are all private IP addresses that are used for local network communication and cannot be accessed directly from the internet.

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  • 20. 

    A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable?

    • BNC

    • RJ-12

    • RJ-45

    • ST

    • F-connector

    Correct Answer
    A. RJ-45
    Explanation
    The technician should use an RJ-45 wiring connector when terminating the CAT6 cable. RJ-45 connectors are commonly used for Ethernet connections and are specifically designed for networking cables. They have eight pins and are compatible with CAT6 cables, providing a secure and reliable connection. BNC connectors are used for coaxial cables, RJ-12 connectors are used for telephone cables, ST connectors are used for fiber optic cables, and F-connectors are used for coaxial cables as well. Therefore, none of these connectors are suitable for terminating a CAT6 cable.

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  • 21. 

    Which of the following BEST describes the reason a network administrator would task a technician with replacing a hub with a switch?

    • The hub did not provide PoE

    • The hub had too many collisions

    • The hub was out of ports

    • The hub had a bad port

    Correct Answer
    A. The hub had too many collisions
    Explanation
    A network administrator would task a technician with replacing a hub with a switch because the hub had too many collisions. Collisions occur when multiple devices try to transmit data at the same time, causing a drop in network performance. Switches, on the other hand, use a technology called full-duplex, which allows devices to transmit and receive data simultaneously, reducing the chances of collisions and improving network efficiency. Therefore, replacing the hub with a switch would help alleviate the collision issues and enhance the network's overall performance.

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  • 22. 

    There are 20 laptops in a room and they all need to connect wirelessly to the network. Which of the following would be the BEST device to use?

    • Switch

    • Router

    • Access Point

    • Hub

    Correct Answer
    A. Access Point
    Explanation
    An access point would be the best device to use in this scenario because it is specifically designed to connect multiple devices wirelessly to a network. Unlike a switch or a hub, which are primarily used for wired connections, an access point allows laptops to connect to the network without the need for physical cables. A router, on the other hand, is responsible for directing network traffic between different networks, and while it may have wireless capabilities, it is not specifically designed for connecting multiple devices wirelessly to a single network.

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  • 23. 

    A user wants to quickly share pictures between mobile devices. The devices will be in close proximity so the necessity of a third party service and/or another networking device is not required. Which of the following is the BEST option for this scenario?

    • NFC

    • USB

    • IR

    • WiFi

    Correct Answer
    A. NFC
    Explanation
    NFC (Near Field Communication) is the best option for quickly sharing pictures between mobile devices in close proximity. NFC allows devices to establish a wireless connection by simply touching or bringing them close together. It eliminates the need for third-party services or additional networking devices, making it a convenient and efficient option for sharing files.

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  • 24. 

    Which of the following would need to be enabled on a mobile phone to share its Internet connection with multiple devices simultaneously?

    • NFC

    • Bluetooth

    • Hotspot

    • Tethering

    Correct Answer
    A. Hotspot
    Explanation
    To share its Internet connection with multiple devices simultaneously, the mobile phone would need to enable the "Hotspot" feature. Hotspot allows the phone to act as a wireless access point, creating a Wi-Fi network that other devices can connect to and use the phone's Internet connection. NFC (Near Field Communication) and Bluetooth are wireless communication technologies but do not provide the capability to share Internet connection. Tethering is a similar concept to Hotspot, but it typically refers to connecting one device to another via USB or Bluetooth to share the Internet connection.

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  • 25. 

    Android smartphones are typically different from other smartphone devices in that:

    • Android devices use apps that are more secure than other devices

    • Android devices use open source operating systems

    • Android devices can only operate with a proprietary operating system

    • Android devices can receive apps from different sources

    Correct Answer
    A. Android devices use open source operating systems
    Explanation
    Android devices use open source operating systems. This means that the source code of the operating system is freely available for anyone to view, modify, and distribute. This allows for greater customization and flexibility compared to devices that use proprietary operating systems. Users can also benefit from a large community of developers who contribute to the improvement and development of the operating system. Additionally, open source systems tend to be more transparent and can undergo regular security audits, making them potentially more secure.

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  • 26. 

    Recently a company updated their network infrastructure. A user reports that a laptop is experiencing slower network speeds since the update. Which of the following would the technician replace, rather than purchase a new device?

    • Wireless NIC

    • CPU

    • RAM

    • Hard Drive

    Correct Answer
    A. Wireless NIC
    Explanation
    The technician would replace the Wireless NIC rather than purchasing a new device because the user is experiencing slower network speeds. The Wireless NIC (Network Interface Card) is responsible for connecting the laptop to the network, so if it is outdated or faulty, it can cause slower network speeds. By replacing the Wireless NIC, the technician can potentially resolve the issue without having to replace the entire laptop.

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  • 27. 

    Legacy software needs to be installed on a netbook. Which of the following is MOST likely needed in order to install the software?

    • Lightning port

    • Bluetooth adapter

    • USB optical drive

    • NFC chip

    Correct Answer
    A. USB optical drive
    Explanation
    In order to install legacy software on a netbook, a USB optical drive is most likely needed. Legacy software is often distributed on physical media such as CDs or DVDs, which cannot be directly installed on a netbook without an optical drive. Therefore, a USB optical drive would be necessary to read and install the software from the physical media onto the netbook.

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  • 28. 

    Wearable fitness tracking devices use which of the following technologies to determine user activity levels?

    • Digitizer

    • Gyroscope

    • Accelerometer

    • Inverter

    Correct Answer
    A. Accelerometer
    Explanation
    Wearable fitness tracking devices use accelerometers to determine user activity levels. An accelerometer is a sensor that measures acceleration forces, such as the movement of the user's body. By detecting changes in motion and orientation, the accelerometer can track activities like walking, running, or even sleeping. This technology allows fitness trackers to accurately monitor and record the user's daily physical activity, providing valuable data for tracking progress and achieving fitness goals.

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  • 29. 

    A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which of the following components of the laptop should be verified FIRST to ensure power compatibility before traveling?

    • Wall adapter

    • Battery

    • Power supply

    • Digitizer

    Correct Answer
    A. Wall adapter
    Explanation
    The wall adapter should be verified first to ensure power compatibility before traveling because it is responsible for converting the electrical current from the wall outlet into a suitable form for the laptop. Different countries may have different types of wall outlets and voltage standards, so it is important to ensure that the wall adapter can accommodate the power requirements of the laptop in the destination country. By verifying the compatibility of the wall adapter, Ann can ensure that her laptop will receive the correct power supply and avoid any potential damage or malfunction.

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  • 30. 

    A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?

    • Look for the setting in control panel

    • Toggle the dual display function key

    • Change the screen orientation

    • Reboot the laptop

    Correct Answer
    A. Look for the setting in control panel
    Explanation
    The quickest way to accomplish showing exactly what the laptop screen is showing on the extended desktop is to look for the setting in the control panel. This is because the control panel typically contains display settings that allow the user to adjust the screen configuration, including the option to mirror the laptop screen on the extended desktop. By accessing the control panel and finding the appropriate setting, the presenter can quickly achieve the desired outcome without the need for rebooting the laptop or changing the screen orientation.

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  • 31. 

    A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network?

    • Use a USB to RJ-45 dongle

    • Enable Bluetooth

    • Enable NIC teaming

    • Replace the motherboard

    Correct Answer
    A. Use a USB to RJ-45 dongle
    Explanation
    To quickly get the laptop back on the wired network, the technician would use a USB to RJ-45 dongle. This dongle allows the technician to connect an Ethernet cable to the laptop through a USB port, bypassing the faulty network port. This solution provides a quick and easy way to establish a wired network connection without having to replace the entire motherboard or rely on wireless connectivity. Enabling Bluetooth or NIC teaming would not address the issue of the faulty network port, and replacing the motherboard would be a more drastic and time-consuming solution.

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  • 32. 

    A customer wants the thinnest laptop possible. Which of the following display technologies typically allows for thinner devices?

    • IPS

    • OLED

    • LCD

    • DisplayPort

    Correct Answer
    A. OLED
    Explanation
    OLED (Organic Light Emitting Diode) display technology typically allows for thinner devices compared to other display technologies like IPS (In-Plane Switching) and LCD (Liquid Crystal Display). This is because OLED displays do not require a backlight like LCD displays, allowing for a thinner and more flexible design. OLED technology also offers better color reproduction, higher contrast ratios, and faster response times, making it a preferred choice for customers who prioritize thinness and display quality. DisplayPort, on the other hand, is a video interface standard and not a display technology, so it does not directly affect the thickness of a device.

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  • 33. 

    Which of the following components is responsible for converting light into digital information?

    • Microphone

    • Digitizer

    • Inverter

    • Webcam

    Correct Answer
    A. Webcam
    Explanation
    A webcam is responsible for converting light into digital information. It captures video and images by using a sensor that detects light and converts it into electrical signals. These signals are then processed and converted into digital data that can be transmitted and stored. Microphones capture audio, digitizers convert analog signals into digital format, and inverters convert direct current into alternating current. However, none of these components are specifically designed for converting light into digital information like a webcam.

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  • 34. 

    A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?

    • Change the screen orientation

    • Replace the video card

    • Connect an external monitor

    • Update the video card drivers

    Correct Answer
    A. Change the screen orientation
    Explanation
    The best solution for the customer's laptop, which has an upside-down screen image, is to change the screen orientation. This can be done by adjusting the display settings on the laptop. Replacing the video card or connecting an external monitor are not necessary in this case, as the issue can be resolved by simply changing the screen orientation. Updating the video card drivers may be helpful in some cases, but it is not the best solution for this particular issue.

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  • 35. 

    A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following connection types would satisfy the user's requirements?

    • MicroUSB

    • Molex

    • MiniUSB

    • Lightning

    Correct Answer
    A. Lightning
    Explanation
    The Lightning connection type would satisfy the user's requirements because it is specifically designed for Apple mobile devices. It allows for both charging and data transfer, making it the ideal choice for the user's needs. MicroUSB, Molex, and MiniUSB are not compatible with Apple devices and do not offer the same functionality as the Lightning connection.

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  • 36. 

    A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of the following devices is MOST likely causing this?

    • The touchpad

    • The mouse wheel

    • The multimedia keys

    • The digitizer

    Correct Answer
    A. The touchpad
    Explanation
    The touchpad is most likely causing the cursor to jump to random screen locations when typing on a laptop computer. The touchpad is a common input device on laptops that allows users to move the cursor by sliding their finger across its surface. If the touchpad is overly sensitive or malfunctioning, it can interpret unintended movements or gestures as commands, causing the cursor to jump to random locations.

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  • 37. 

    A user has requested a device that could be used for web-conferences while away from work. The device will mainly be used for emailing, document reviewing, and phone calls. Which of the following mobile devices would a technician MOST likely recommend?

    • Tablet

    • Smart camera

    • Phablet

    • Web camera

    Correct Answer
    A. Phablet
    Explanation
    A phablet is a mobile device that combines the features of a smartphone and a tablet. It has a larger screen size than a smartphone, making it suitable for web-conferences, emailing, document reviewing, and phone calls. It provides a more comfortable viewing experience and allows for easier multitasking compared to a smartphone. Therefore, a technician would most likely recommend a phablet for the user's requirements.

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  • 38. 

    A customer struggles with the small print of most smartphones. The customer still likes the idea of using a smartphone for phone calls and work. Which of the following devices should the technician recommend to the customer?

    • A tablet

    • An e-Reader

    • A phablet

    • A smart watch

    Correct Answer
    A. A phablet
    Explanation
    A phablet would be the best recommendation for the customer who struggles with the small print of most smartphones but still wants to use it for phone calls and work. A phablet is a device that combines the features of a smartphone and a tablet, offering a larger screen size compared to regular smartphones. This would make it easier for the customer to read and navigate without compromising the functionality they desire.

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  • 39. 

    A user has downloaded an image file and needs to install an application from the image. When trying to execute or open the file, an error is displayed. Which of the following should the user perform?

    • Download a different file from the website

    • Rename the extension of the file to a known extension

    • Verify the MD5 hash of the downloaded file

    • Mount the file as an emulated DVD

    Correct Answer
    A. Mount the file as an emulated DVD
    Explanation
    The user should mount the file as an emulated DVD. Mounting the file as an emulated DVD allows the user to access the contents of the image file as if it were a physical DVD. This can be done using virtualization software or built-in tools in the operating system. By mounting the file, the user can then install the application from the image file without encountering any errors.

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  • 40. 

    A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer?

    • Lightning

    • KVM switch

    • USB 3.0

    • Docking station

    Correct Answer
    A. Docking station
    Explanation
    A docking station is the best device to recommend to the customer because it provides all the capabilities they are looking for. A docking station allows for easy connection of a laptop to an external monitor, keyboard, mouse, and also has the capability to charge the laptop's battery. This makes it a convenient and efficient solution for the customer's needs.

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  • 41. 

    A technician is working on a laptop with a failed Ethernet port caused by ESD. Which of the following is the simplest solution to restore network connectivity?

    • Re-solder the network connector

    • Replace the Ethernet daughter board

    • Update the Ethernet driver

    • Enable wireless and connect to the WAP

    Correct Answer
    A. Enable wireless and connect to the WAP
    Explanation
    The simplest solution to restore network connectivity after a failed Ethernet port caused by ESD is to enable the wireless functionality on the laptop and connect to the Wireless Access Point (WAP). This bypasses the need for a physical Ethernet connection and allows the technician to regain network connectivity without any additional hardware replacements or software updates.

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  • 42. 

    When a technician is planning to replace a laptop hard drive, the technician will need to:

    • Select a drive that is the correct form factor

    • Choose the correct drive cache size for the laptop

    • Also upgrade the memory

    • Verify voltage requirements

    Correct Answer
    A. Select a drive that is the correct form factor
    Explanation
    When a technician is planning to replace a laptop hard drive, they need to select a drive that is the correct form factor. This means that the physical dimensions and shape of the replacement drive should match the existing hard drive in the laptop. Different laptops may have different form factors for their hard drives, so it is important to choose the correct one to ensure compatibility and proper installation.

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  • 43. 

    A laptop logon screen can barely be seen, despite adjusting the display’s brightness setting. Which of the following display components is defective?

    • Backlight

    • Digitizer

    • Inverter

    • Polarizer

    Correct Answer
    A. Backlight
    Explanation
    The backlight is responsible for illuminating the screen, allowing the user to see the display. If the logon screen can barely be seen despite adjusting the brightness setting, it suggests that the backlight is not functioning properly. This could be due to a defect in the backlight component, such as a faulty bulb or circuitry.

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  • 44. 

    A network technician has been tasked with deploying new VoIP phones on a network. When the technician plugs the Ethernet cable for the phone into the wall port, the phone fails to turn on. When the technician plugs the Ethernet cable directly into the computer, the computer is able to access the network. Which of the following is the MOST likely cause of this issue?

    • The network switch does not support PoE

    • The technician is connecting the phone to the wrong type of port

    • The firewall on the network is blocking access to the DHCP server

    • The Ethernet cable is the wrong type

    Correct Answer
    A. The network switch does not support PoE
    Explanation
    The most likely cause of the issue is that the network switch does not support PoE (Power over Ethernet). PoE is required to provide power to the VoIP phone through the Ethernet cable. Since the phone fails to turn on when connected to the wall port, it suggests that the switch is not providing the necessary power. When the Ethernet cable is connected directly to the computer, which does not require PoE, it is able to access the network.

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  • 45. 

    A technician cannot communicate with one particular IP address and needs to narrow down where the traffic is stopping. Which of the following commands would be used to determine this?

    • Nslookup

    • Ipconfig

    • Nbtstat

    • Ping

    • Tracert

    Correct Answer
    A. Tracert
    Explanation
    The correct answer is tracert. Tracert is a command used to trace the route that packets take from the source to the destination IP address. By using tracert, the technician can identify each hop along the network path and determine where the communication is being interrupted. This command helps in troubleshooting network connectivity issues and narrowing down the location of the problem.

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  • 46. 

    A user reports that a workstation fails to complete boot up and repeats a series of two beeps over and over. The user states that the workstation had been displaying BSOD errors after running multiple applications. Which of the following is the MOST likely cause?

    • Video adapter failure

    • Memory failure

    • Power supply failure

    • CPU failure

    Correct Answer
    A. Memory failure
    Explanation
    The user's report of the workstation failing to complete boot up and repeating a series of two beeps indicates a memory failure. This is because the beeping sound is a common indication of a memory error during the boot process. Additionally, the user's statement about the workstation displaying BSOD errors after running multiple applications further supports the likelihood of a memory failure, as memory issues can cause system crashes and display error messages.

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  • 47. 

    A technician is troubleshooting a desktop that is having intermittent issues with locking up and system errors. The technician suspects that the problem might be that not enough power is getting to the motherboard. Which of the following tools would a technician use to determine if the hypothesis is correct?

    • POST card

    • Loopback plug

    • Multimeter

    • Cable tester

    Correct Answer
    A. Multimeter
    Explanation
    A multimeter is a tool used to measure electrical voltage, current, and resistance. In this scenario, the technician suspects that the desktop is not receiving enough power, which could cause intermittent issues and system errors. By using a multimeter, the technician can measure the voltage output of the power supply and determine if it is within the acceptable range. If the voltage is too low, it could indicate that not enough power is reaching the motherboard, confirming the technician's hypothesis.

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  • 48. 

    A user is notified of file system errors on an external hard drive. Which of the following tools can be used to repair common errors on the drive?

    • Chkdsk

    • Diskpart

    • Format

    • Sfc

    Correct Answer
    A. Chkdsk
    Explanation
    The correct answer is chkdsk. Chkdsk (Check Disk) is a tool used to scan and repair file system errors on a hard drive. It checks the integrity of the file system, verifies the logical structure of a volume, and fixes any errors it finds. Diskpart is a command-line tool used for disk partitioning, format is used to erase all data on a drive and prepare it for use, and sfc (System File Checker) is used to scan and repair system files. However, in this scenario, chkdsk is the most appropriate tool for repairing common errors on the external hard drive.

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  • 49. 

    A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, the system will not boot and displays an error message “Operating system not found”. Which of the following is the FIRST thing the technician should inspect?

    • The hard drive type settings in the BIOS

    • The power supply connections to the hard drives

    • The boot sequence settings in the BIOS

    • The motherboard SATA connectors

    Correct Answer
    A. The hard drive type settings in the BIOS
    Explanation
    The technician should inspect the hard drive type settings in the BIOS because upgrading the BIOS may have reset or changed the settings, causing the system to not recognize the hard drives. By ensuring that the correct hard drive type is selected in the BIOS, the technician can resolve the issue and allow the system to boot properly.

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Quiz Review Timeline (Updated): Mar 22, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 27, 2017
    Quiz Created by
    Jettienne12

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