CompTIA A+ 220-901 : Can You Pass This Certification Exam? Trivia Quiz

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1. Which of the following types of media connectors carries digital video as well as audio?

Explanation

HDMI carries both digital video and audio signals, making it the correct answer. DVI-D only carries digital video, while DVI-A carries analog video. VGA carries only analog video signals. HDMI is a widely used connector for high-definition multimedia devices, allowing for the transmission of both video and audio signals in a single cable.

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About This Quiz
CompTIA A+ 220-901 : Can You Pass This Certification Exam? Trivia Quiz - Quiz

Challenge your readiness for the CompTIA A+ 220-901 certification with this trivia quiz. Covering key topics such as file sharing protocols, internet connection types, wireless standards, and secure web protocols, this quiz is designed to test essential IT skills and knowledge.

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2. After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not showing the screen of the executive's laptop. The projector shows a message that reads "No video signal". Which of the following is the FIRST thing that the technician should do?

Explanation

The technician should first verify if the VGA cable is connected. This is because the message on the projector indicates that there is no video signal, which could be caused by a loose or disconnected VGA cable. By checking the connection, the technician can ensure that the laptop's video signal is properly transmitted to the projector.

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3. A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?

Explanation

The best solution for the customer's laptop, which has an upside-down screen image, is to change the screen orientation. This can be done by adjusting the display settings on the laptop. Replacing the video card or connecting an external monitor are not necessary in this case, as the issue can be resolved by simply changing the screen orientation. Updating the video card drivers may be helpful in some cases, but it is not the best solution for this particular issue.

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4. A customer struggles with the small print of most smartphones. The customer still likes the idea of using a smartphone for phone calls and work. Which of the following devices should the technician recommend to the customer?

Explanation

A phablet would be the best recommendation for the customer who struggles with the small print of most smartphones but still wants to use it for phone calls and work. A phablet is a device that combines the features of a smartphone and a tablet, offering a larger screen size compared to regular smartphones. This would make it easier for the customer to read and navigate without compromising the functionality they desire.

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5. Which of the following would need to be enabled on a mobile phone to share its Internet connection with multiple devices simultaneously?

Explanation

To share its Internet connection with multiple devices simultaneously, the mobile phone would need to enable the "Hotspot" feature. Hotspot allows the phone to act as a wireless access point, creating a Wi-Fi network that other devices can connect to and use the phone's Internet connection. NFC (Near Field Communication) and Bluetooth are wireless communication technologies but do not provide the capability to share Internet connection. Tethering is a similar concept to Hotspot, but it typically refers to connecting one device to another via USB or Bluetooth to share the Internet connection.

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6. A SOHO is considering a purchase of several printers that will facilitate printing on both sides of the media. Which of the following optional add-ons will provide this functionality?

Explanation

Duplex is the correct answer because it refers to the functionality of printing on both sides of the media. This means that the printer can automatically flip the paper and print on the other side, saving time and resources. Collate refers to the arrangement of printed pages, fast draft refers to a printing mode that uses less ink, and paper type refers to the specific type of media used for printing.

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7. A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer?

Explanation

A docking station is the best device to recommend to the customer because it provides all the capabilities they are looking for. A docking station allows for easy connection of a laptop to an external monitor, keyboard, mouse, and also has the capability to charge the laptop's battery. This makes it a convenient and efficient solution for the customer's needs.

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8. A user wants to enable hands-free for a smartphone in a car. Which of the following needs to be performed?

Explanation

To enable hands-free for a smartphone in a car, the user needs to perform device pairing. Device pairing allows the smartphone to connect and communicate with the car's audio system or Bluetooth device, enabling the user to make calls, play music, and use voice commands without physically interacting with the phone. This process establishes a secure wireless connection between the smartphone and the car, ensuring a seamless hands-free experience while driving.

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9. A user wants to implement a wireless router that will have the fastest data speeds and operate over the 5GHz frequency. Which of the following standards should the user select?

Explanation

The user should select 802.11ac because it is the standard that provides the fastest data speeds and operates over the 5GHz frequency. 802.11a also operates over the 5GHz frequency, but it has slower data speeds compared to 802.11ac. 802.11g operates over the 2.4GHz frequency and has slower data speeds as well. 802.11n can operate over both the 2.4GHz and 5GHz frequencies, but it has slower data speeds compared to 802.11ac. Therefore, 802.11ac is the best choice for the user's requirements.

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10. A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following connection types would satisfy the user's requirements?

Explanation

The Lightning connection type would satisfy the user's requirements because it is specifically designed for Apple mobile devices. It allows for both charging and data transfer, making it the ideal choice for the user's needs. MicroUSB, Molex, and MiniUSB are not compatible with Apple devices and do not offer the same functionality as the Lightning connection.

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11. A technician is installing a wireless router to be used as an access point. The company firewall will assign IP addresses to devices on the wireless network. Which of the following settings does the technician need to disable on the wireless router to accomplish this?

Explanation

The technician needs to disable the DHCP setting on the wireless router in order to allow the company firewall to assign IP addresses to devices on the wireless network. DHCP is responsible for automatically assigning IP addresses to devices on a network, but in this case, the company firewall will handle that task. By disabling DHCP on the wireless router, the devices will receive their IP addresses from the firewall instead.

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12. A user has reported that the company notebook is performing some random mouse actions requiring the user to make a lot of typing corrections. How can the technician solve the issue for the user?

Explanation

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13. A customer signed up for the mobile pay service to use with their first generation smartphone but it does not work at any place that supports the mobile pay service. Which of the following is missing from the customer's smartphone?

Explanation

The customer's smartphone is missing an NFC chip. NFC (Near Field Communication) technology is required for the mobile pay service to work. The NFC chip allows for contactless communication between the smartphone and the payment terminal, enabling the customer to make payments using their phone. Without an NFC chip, the smartphone cannot establish the necessary connection with the payment terminal, resulting in the mobile pay service not working at any place that supports it.

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14. An IT Director wants to increase security on the company website to prevent man-in-the-middle attacks. Which of the following Internet protocols should be implemented to meet the requirement?

Explanation

HTTPS (Hypertext Transfer Protocol Secure) should be implemented to increase security on the company website and prevent man-in-the-middle attacks. HTTPS is a secure version of HTTP that uses encryption to protect the communication between the website and the user's browser. It ensures that the data transmitted is encrypted and cannot be intercepted or modified by attackers. IMAP, TELNET, and SMTP are not specifically designed for secure communication and do not provide the same level of protection as HTTPS.

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15. A customer states that when booting up the workstation, there is a message that says "no operating system detected"; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?

Explanation

The customer is experiencing a message that says "no operating system detected" during boot up. This indicates that the boot sequence is not properly configured to detect the operating system. By modifying the boot sequence within the UEFI (Unified Extensible Firmware Interface), the technician can ensure that the system searches for the operating system during boot up, resolving the issue. Reinstalling the operating system or modifying the boot.ini file would not address the underlying problem of the boot sequence configuration. Disabling the TPM chip is unrelated to the issue at hand.

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16. Wearable fitness tracking devices use which of the following technologies to determine user activity levels?

Explanation

Wearable fitness tracking devices use accelerometers to determine user activity levels. An accelerometer is a sensor that measures acceleration forces, such as the movement of the user's body. By detecting changes in motion and orientation, the accelerometer can track activities like walking, running, or even sleeping. This technology allows fitness trackers to accurately monitor and record the user's daily physical activity, providing valuable data for tracking progress and achieving fitness goals.

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17. Which of the following ports is used when accessing a website with SSL encryption?

Explanation

Port 443 is used when accessing a website with SSL encryption. SSL (Secure Sockets Layer) is a protocol that provides secure communication between a client and a server. It ensures that the data transmitted between them is encrypted and cannot be easily intercepted or tampered with. Port 443 is specifically designated for HTTPS (Hypertext Transfer Protocol Secure) connections, which use SSL/TLS (Transport Layer Security) encryption to secure the data exchanged between the web server and the client's browser. Therefore, when accessing a website with SSL encryption, the client communicates with the server through port 443 to establish a secure connection.

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18. A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of the following devices is MOST likely causing this?

Explanation

The touchpad is most likely causing the cursor to jump to random screen locations when typing on a laptop computer. The touchpad is a common input device on laptops that allows users to move the cursor by sliding their finger across its surface. If the touchpad is overly sensitive or malfunctioning, it can interpret unintended movements or gestures as commands, causing the cursor to jump to random locations.

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19. Which of the following Internet connection types is known to have a significantly higher latency than the others?

Explanation

Satellite internet connection is known to have significantly higher latency compared to other types of internet connections. This is because satellite signals have to travel long distances between the user's dish and the satellite in space, resulting in a delay in data transmission. This latency can cause slower response times and delays in activities such as online gaming or video conferencing.

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20. Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the following is the FIRST step the technician should perform?

Explanation

The technician should refer to the manufacturer's documentation as the first step because it provides specific instructions and guidelines for replacing the laptop screen. It will ensure that the technician follows the correct procedures and avoids any potential mistakes or damage to the laptop.

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21. A user is unable to show an Android smartphone display on a TV. Which of the following settings should the technician check to resolve this issue?

Explanation

The technician should check the "Screen mirroring" setting to resolve the issue of not being able to show the Android smartphone display on a TV. Screen mirroring allows the user to wirelessly mirror their smartphone's screen onto a compatible TV or display. By checking this setting, the technician can ensure that it is enabled and properly configured, allowing the user to display their smartphone's screen on the TV.

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22. Which of the following ports is used for a secure browser connection for an online purchase?

Explanation

Port 443 is used for a secure browser connection for an online purchase. This port is commonly used for HTTPS (Hypertext Transfer Protocol Secure) connections, which encrypt the data being transmitted between the web browser and the website. This encryption ensures that sensitive information, such as credit card details, remains secure during the online purchase process. Ports 23, 80, 110, and 3389 are used for other protocols and services, but they do not provide the same level of security as port 443.

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23. Which of the following connectors are commonly used for fiber optic cables?

Explanation

ST and LC connectors are commonly used for fiber optic cables. These connectors provide a secure and reliable connection for transmitting data over fiber optic cables. ST connectors have a bayonet-style coupling mechanism, while LC connectors have a small form factor and use a push-pull latching mechanism. Both connectors are widely used in telecommunications and data networking applications for their low insertion loss and high performance. RJ-11 and RJ-45 connectors are commonly used for Ethernet cables, while F-connectors and BNC connectors are typically used for coaxial cables.

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24. Android smartphones are typically different from other smartphone devices in that:

Explanation

Android devices use open source operating systems. This means that the source code of the operating system is freely available for anyone to view, modify, and distribute. This allows for greater customization and flexibility compared to devices that use proprietary operating systems. Users can also benefit from a large community of developers who contribute to the improvement and development of the operating system. Additionally, open source systems tend to be more transparent and can undergo regular security audits, making them potentially more secure.

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25. A user has requested a device that could be used for web-conferences while away from work. The device will mainly be used for emailing, document reviewing, and phone calls. Which of the following mobile devices would a technician MOST likely recommend?

Explanation

A phablet is a mobile device that combines the features of a smartphone and a tablet. It has a larger screen size than a smartphone, making it suitable for web-conferences, emailing, document reviewing, and phone calls. It provides a more comfortable viewing experience and allows for easier multitasking compared to a smartphone. Therefore, a technician would most likely recommend a phablet for the user's requirements.

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26. A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a building. However, users working on their laptops in the common areas have Internet connectivity. Which of the following is the MOST likely cause?

Explanation

The most likely cause for Ann's company laptop not being able to pick up a wireless connection in certain areas of the building is weak RF signals. This means that the wireless signal strength is not strong enough to reach those specific areas, resulting in a lack of connectivity.

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27. A client's computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems?

Explanation

Tracert is the correct command to view the route or number of hops between the client's computer and the remote systems. Tracert stands for "trace route" and it is used to trace the path that packets take to reach their destination. By running the tracert command, the technician can identify the specific routers or systems that the packets pass through, helping to diagnose any network connectivity issues.

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28. Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?

Explanation

Joe needs to adjust the SSID setting on the router to enable his devices to see the wireless signal. The SSID is the name of the wireless network that devices use to identify and connect to it. If the SSID is not set correctly or is not being broadcasted, Joe's devices will not be able to detect the wireless signal even though the LEDs on the router indicate that it is broadcasting. By adjusting the SSID setting, Joe will make the wireless network visible to his devices, allowing them to connect wirelessly.

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29. A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable?

Explanation

The technician should use an RJ-45 wiring connector when terminating the CAT6 cable. RJ-45 connectors are commonly used for Ethernet connections and are specifically designed for networking cables. They have eight pins and are compatible with CAT6 cables, providing a secure and reliable connection. BNC connectors are used for coaxial cables, RJ-12 connectors are used for telephone cables, ST connectors are used for fiber optic cables, and F-connectors are used for coaxial cables as well. Therefore, none of these connectors are suitable for terminating a CAT6 cable.

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30. A machine receives an IP address starting with 169.254.x.x when which of the following occurs?

Explanation

When the machine is unable to obtain an IP address from a DHCP server, it will assign itself an IP address in the range of 169.254.x.x. This is known as Automatic Private IP Addressing (APIPA) and is used as a fallback mechanism when the DHCP server is not available or does not respond to the machine's request for an IP address. Therefore, the correct answer is "When the DHCP server does not respond."

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31. A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network?

Explanation

To quickly get the laptop back on the wired network, the technician would use a USB to RJ-45 dongle. This dongle allows the technician to connect an Ethernet cable to the laptop through a USB port, bypassing the faulty network port. This solution provides a quick and easy way to establish a wired network connection without having to replace the entire motherboard or rely on wireless connectivity. Enabling Bluetooth or NIC teaming would not address the issue of the faulty network port, and replacing the motherboard would be a more drastic and time-consuming solution.

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32. When a technician is planning to replace a laptop hard drive, the technician will need to:

Explanation

When a technician is planning to replace a laptop hard drive, they need to select a drive that is the correct form factor. This means that the physical dimensions and shape of the replacement drive should match the existing hard drive in the laptop. Different laptops may have different form factors for their hard drives, so it is important to choose the correct one to ensure compatibility and proper installation.

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33. A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem?

Explanation

The technician suspects that the high latency on the mapped network drive is caused by a faulty drive in the array. To resolve the problem, the technician would replace the faulty drive in the array. By replacing the faulty drive, the technician can eliminate any issues or errors that may be occurring due to the malfunctioning drive, which should improve the latency on the mapped network drive.

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34. A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following is the MOST likely reason?

Explanation

The most likely reason for an inkjet printer constantly feeding two sheets of paper for every page printed is worn feed rollers. Over time, the feed rollers can become smooth and lose their grip, causing them to not properly separate the sheets of paper. This results in multiple sheets being fed at once. Poor paper quality or incorrect paper size may cause occasional feeding issues, but if it is consistently happening, it is more likely due to worn feed rollers. A defective duplexer would not cause this specific issue.

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35. A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to identify the issue?

Explanation

The user's report of a faint smell of something burning suggests that there may be an issue with the power supply unit (PSU) of the computer. The PSU tester is a tool specifically designed to test the functionality of the PSU. By using the PSU tester, the technician can identify if the PSU is faulty and causing the computer to not boot. Therefore, the PSU tester is the best tool to help identify the issue in this scenario.

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36. Which of the following ports is typically used for sending email? 

Explanation

Port 25 is typically used for sending email. This is known as the Simple Mail Transfer Protocol (SMTP) port. SMTP is the standard protocol used for sending and receiving email messages between servers. When an email is sent, it is first sent from the sender's email client to their email server using port 25. From there, the email server uses port 25 to communicate with the recipient's email server and deliver the email. Therefore, port 25 is the correct answer for this question.

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37. A network administrator has a requirement to implement a WiFi hotspot for the public. Which of the following should be used for secure access?

Explanation

WPA2 and AES should be used for secure access. WPA2 (Wi-Fi Protected Access 2) is a security protocol that provides stronger encryption and authentication than WPA. AES (Advanced Encryption Standard) is a symmetric encryption algorithm that is widely used for securing Wi-Fi networks. By using WPA2 and AES together, the network administrator can ensure that the WiFi hotspot is protected against unauthorized access and data breaches.

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38. A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is 55 meters (180.4 feet) away. Which of the following cable types would be the MOST suitable for this purpose?

Explanation

CAT6 cable would be the most suitable for this purpose because it is designed to support high-speed Ethernet connections over long distances. It can handle data transfer rates of up to 10 Gbps and has a maximum cable length of 100 meters (328 feet). CAT6 cables also have better insulation and shielding, which reduces crosstalk and electromagnetic interference. This makes them ideal for connecting PoE enabled devices, such as phones, over longer distances without experiencing signal degradation. Fiber cables would also be a suitable option for long-distance connections, but they are generally more expensive and require additional equipment for conversion.

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39. A technician is building a workstation that will only be used to connect remotely to a server. Which of the following types of PC configurations is BEST suited for this task?

Explanation

A thin client is the best suited PC configuration for a workstation that will only be used to connect remotely to a server. Thin clients are designed to rely heavily on the server for processing power and storage, allowing users to access applications and data remotely. They are lightweight, energy-efficient, and cost-effective, making them ideal for tasks that require minimal local processing but rely on server resources for most operations. This configuration ensures efficient remote connectivity without the need for a powerful standalone workstation.

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40. A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to resolve the issue?

Explanation

Enabling Quality of Service (QoS) is the most likely solution to resolve the buffering and delays caused by too many people on the home network. QoS allows for prioritization of network traffic, ensuring that the streaming video traffic is given higher priority over other activities on the network. This will help to allocate sufficient bandwidth for the streaming video, reducing buffering and delays. Disabling SSID broadcast, setting up UPnP, or configuring DMZ are unrelated to the issue of network congestion caused by multiple users and would not directly resolve the problem.

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41. A small office would like to offer Internet access to customers while onsite. However, customers should not be able to access any corporate data. Which of the following networking features would BEST enable this?

Explanation

A guest wireless network would be the best networking feature to enable in this scenario. By setting up a guest wireless network, the small office can provide internet access to customers while keeping them isolated from the corporate data. This ensures that customers can only access the internet and not any sensitive information or resources within the office's network.

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42. A printer on the second floor is not printing for anyone. However, the printer has power and displays ready on the LCD display. There is paper in the trays and the toner was recently changed. The system administrator goes to the location with a laptop and tests the network port and is able to connect. Jobs are being queued on the local machines. Which of the following should the system administrator do to get the printer functioning again?

Explanation

The system administrator should verify the server's print spooler service is running. This is because all the other components necessary for printing, such as power, paper, toner, and network connectivity, are already confirmed to be working properly. The issue could be related to the print spooler service, which manages the print queue and sends print jobs to the printer. By checking and ensuring that the print spooler service is running on the server, the administrator can troubleshoot and resolve any potential issues with the printing functionality.

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43. A user is notified of file system errors on an external hard drive. Which of the following tools can be used to repair common errors on the drive?

Explanation

The correct answer is chkdsk. Chkdsk (Check Disk) is a tool used to scan and repair file system errors on a hard drive. It checks the integrity of the file system, verifies the logical structure of a volume, and fixes any errors it finds. Diskpart is a command-line tool used for disk partitioning, format is used to erase all data on a drive and prepare it for use, and sfc (System File Checker) is used to scan and repair system files. However, in this scenario, chkdsk is the most appropriate tool for repairing common errors on the external hard drive.

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44. A user, Ann, is preparing to travel abroad and wants to ensure that her laptop will work properly. Which of the following components of the laptop should be verified FIRST to ensure power compatibility before traveling?

Explanation

The wall adapter should be verified first to ensure power compatibility before traveling because it is responsible for converting the electrical current from the wall outlet into a suitable form for the laptop. Different countries may have different types of wall outlets and voltage standards, so it is important to ensure that the wall adapter can accommodate the power requirements of the laptop in the destination country. By verifying the compatibility of the wall adapter, Ann can ensure that her laptop will receive the correct power supply and avoid any potential damage or malfunction.

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45. A customer wants the thinnest laptop possible. Which of the following display technologies typically allows for thinner devices?

Explanation

OLED (Organic Light Emitting Diode) display technology typically allows for thinner devices compared to other display technologies like IPS (In-Plane Switching) and LCD (Liquid Crystal Display). This is because OLED displays do not require a backlight like LCD displays, allowing for a thinner and more flexible design. OLED technology also offers better color reproduction, higher contrast ratios, and faster response times, making it a preferred choice for customers who prioritize thinness and display quality. DisplayPort, on the other hand, is a video interface standard and not a display technology, so it does not directly affect the thickness of a device.

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46. A technician is tasked with replacing all the APs in an office building for greater speeds. The current location of APs allowed for total coverage of WiFi throughout the office. Which of the following 802.11 standards should be used?

Explanation

The technician should use the 802.11ac standard. This standard offers the highest speeds and improved performance compared to the other options. By using 802.11ac, the technician can ensure that the new APs provide faster and more reliable WiFi coverage throughout the office building.

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47. A laptop logon screen can barely be seen, despite adjusting the display's brightness setting. Which of the following display components is defective?

Explanation

The backlight is responsible for illuminating the screen, allowing the user to see the display. If the logon screen can barely be seen despite adjusting the brightness setting, it suggests that the backlight is not functioning properly. This could be due to a defect in the backlight component, such as a faulty bulb or circuitry.

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48. A user wants to store a personal video to view at a later time. Which of the following types of media is the LEAST expensive with a maximum capacity of 750MB?

Explanation

A CD-R is the least expensive option with a maximum capacity of 750MB. USB drives, DVD-Rs, and Blu-Rays are typically more expensive and have larger storage capacities.

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49. Which of the following is an advantage of using DHCP for network addressing?

Explanation

Using DHCP for network addressing provides a simplified configuration process. DHCP automatically assigns IP addresses to devices on a network, eliminating the need for manual configuration. This saves time and effort for network administrators, as they do not have to individually assign IP addresses to each device. DHCP also allows for central management and control of IP address allocation, making it easier to track and manage network resources. Overall, DHCP simplifies the network setup process and reduces the chances of human error in address assignment.

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50. Which of the following is a type of fiber connector?

Explanation

ST is a type of fiber connector. It stands for Straight Tip and is commonly used in fiber optic networks. The ST connector has a bayonet-style locking mechanism and is known for its durability and ease of use. It is used to terminate multimode fiber optic cables and provides a reliable connection for transmitting data over long distances. The ST connector is widely used in telecommunications, data centers, and other high-speed networking applications.

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51. A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this?

Explanation

Ethernet is the correct answer because it is a type of network connection that allows multiple devices, including printers, to connect and communicate with each other. It provides continuous access to the printer as long as the printer and the users' devices are connected to the same Ethernet network. Serial, USB, and eSATA connections are not designed for direct network connectivity and may not provide continuous access to the printer.

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52. A technician receives a report from a client that is having issues with colors on a monitor. The technician notices that the monitor does not appear to have any red hues. The technician sees that the monitor has two types of inputs, VGA is currently in use, and the HDMI cable is not. The technician powers down the system and switches from using the VGA cable to the HDMI cable and the issue is resolved. Which of the following was MOST likely the issue?

Explanation

One of the pins on the VGA cable was damaged. This is the most likely issue because the technician noticed that the monitor did not have any red hues, which indicates a problem with the VGA connection. By switching from the VGA cable to the HDMI cable, the issue was resolved, suggesting that the problem was with the VGA cable itself. If one of the pins on the VGA cable is damaged, it can result in the loss of certain colors, such as red, which explains the issue with the monitor's colors.

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53. A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect?

Explanation

The technician should inspect the fuser. The fuser is responsible for melting the toner onto the paper during the printing process. If the fuser is not functioning properly, it can cause toner smudging on the paper. By inspecting the fuser, the technician can identify any issues or malfunctions and take appropriate actions to resolve the problem.

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54. A technician is working on a laptop with a failed Ethernet port caused by ESD. Which of the following is the simplest solution to restore network connectivity?

Explanation

The simplest solution to restore network connectivity after a failed Ethernet port caused by ESD is to enable the wireless functionality on the laptop and connect to the Wireless Access Point (WAP). This bypasses the need for a physical Ethernet connection and allows the technician to regain network connectivity without any additional hardware replacements or software updates.

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55. A network technician connects a tone generator to an RJ-45 drop. Which of the following is the MOST likely reason for doing this?

Explanation

The tone generator is commonly used to locate the position of a cable on a patch panel. It works by sending a signal through the cable, which can then be detected using a tone probe on the patch panel. This allows the technician to identify the specific cable they are working with and trace its path to the patch panel. This is useful for troubleshooting, organizing cables, and making changes or repairs to the network infrastructure.

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56. A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?

Explanation

The technician should attempt to disconnect the AC and battery power and hold the power button for several seconds as the first step in the troubleshooting process. This is a common method to reset the laptop's power supply and can help resolve issues with the laptop not booting. By doing this, it allows any residual power in the system to drain and can potentially fix any temporary glitches or conflicts that may be preventing the laptop from booting properly.

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57. A user wants to quickly share pictures between mobile devices. The devices will be in close proximity so the necessity of a third party service and/or another networking device is not required. Which of the following is the BEST option for this scenario?

Explanation

NFC (Near Field Communication) is the best option for quickly sharing pictures between mobile devices in close proximity. NFC allows devices to establish a wireless connection by simply touching or bringing them close together. It eliminates the need for third-party services or additional networking devices, making it a convenient and efficient option for sharing files.

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58. Legacy software needs to be installed on a netbook. Which of the following is MOST likely needed in order to install the software?

Explanation

In order to install legacy software on a netbook, a USB optical drive is most likely needed. Legacy software is often distributed on physical media such as CDs or DVDs, which cannot be directly installed on a netbook without an optical drive. Therefore, a USB optical drive would be necessary to read and install the software from the physical media onto the netbook.

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59. Two drives in a RAID 5 have failed. Which of the following will the technician need to implement?

Explanation

In a RAID 5 configuration, data is distributed across multiple drives with parity information. When two drives fail, the data cannot be reconstructed using the parity information alone. Therefore, the technician will need to replace the failed drives and restore the data from a backup to the RAID. This is because the backup will contain the necessary data to rebuild the RAID and ensure data integrity.

Submit
60. The device that allows two different networks to communicate with one another is:

Explanation

A router is a device that allows two different networks to communicate with one another. It acts as a central hub for data traffic, directing network packets between different networks. Unlike a repeater or a hub, which simply amplify or broadcast signals within a network, a router can connect multiple networks and determine the most efficient path for data transmission. An access point, on the other hand, is a device that allows wireless devices to connect to a network, but it does not facilitate communication between different networks.

Submit
61. A user states there are multiple small black dots on an LCD screen. Which of the following should be done to resolve the issue?

Explanation

The user should replace the monitor because if there are multiple small black dots on the LCD screen, it indicates a problem with the monitor itself. The dots could be dead pixels or a hardware issue within the monitor. By replacing the monitor, the user can resolve the issue and have a functioning screen without the black dots.

Submit
62. Joe, a technician, is tasked to install a new client machine. He notices the machine is not getting any network connectivity. He tests the network cable between the PC and the network jack and confirms it is good. Joe goes to the network closet and finds several network cables not connected to the switch. Which of the following tools would Joe use to determine which cable goes back to the correct network jack?

Explanation

Joe would use a toner probe to determine which cable goes back to the correct network jack. A toner probe is a tool used to trace and identify cables in a network infrastructure. It works by sending a tone through one end of the cable and then using the probe to detect the tone at the other end. By connecting the toner probe to the disconnected cables in the network closet, Joe can identify the cable that corresponds to the network jack where the new client machine is connected.

Submit
63. A network technician has been tasked with deploying new VoIP phones on a network. When the technician plugs the Ethernet cable for the phone into the wall port, the phone fails to turn on. When the technician plugs the Ethernet cable directly into the computer, the computer is able to access the network. Which of the following is the MOST likely cause of this issue?

Explanation

The most likely cause of the issue is that the network switch does not support PoE (Power over Ethernet). PoE is required to provide power to the VoIP phone through the Ethernet cable. Since the phone fails to turn on when connected to the wall port, it suggests that the switch is not providing the necessary power. When the Ethernet cable is connected directly to the computer, which does not require PoE, it is able to access the network.

Submit
64. A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue?

Explanation

An IP address conflict is the most likely cause of the issue. This occurs when two devices on the same network have been assigned the same IP address, causing conflicts and preventing proper communication. As a result, the workstation may have a network link light indicating a connection, but it cannot access internal network resources due to the conflict. Resolving the IP address conflict by assigning unique IP addresses to each device should resolve the issue.

Submit
65. Which of the following Internet connection types is a digital form that runs over standard telephone wiring?

Explanation

DSL, which stands for Digital Subscriber Line, is a type of Internet connection that runs over standard telephone wiring. It uses digital signals to transmit data, allowing for faster and more reliable internet access compared to traditional dial-up connections. DSL technology allows users to access the internet while still being able to make phone calls on the same line. This makes DSL a popular choice for residential and small business users who require both internet and telephone services.

Submit
66. A customer has left a computer monitor on over the weekend and now notices slight discoloration of the screen. This is an example of:

Explanation

Burn in is the correct answer because leaving a computer monitor on for an extended period of time can cause static images to become permanently etched onto the screen, resulting in discoloration. This phenomenon is known as burn in and is a common issue with older CRT monitors.

Submit
67. A user reports that the mouse is not working properly. The technician notices on the user's workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue?

Explanation

The cause of the issue is not enough memory. When the mouse cursor spins for several minutes before the technician can use the mouse, it indicates that the system is experiencing slow performance. This can be caused by insufficient memory, as the system may be struggling to handle multiple tasks and allocate enough resources to the mouse function.

Submit
68. A client, Ann, is having issues with a PC shutting down. There are no error messages displayed before the system powers off. Ann reports that this started after she installed and began using CAD software. The hard drive, video card, and RAM all meet the software requirements and have passed diagnostics. Which of the following is MOST likely the issue?

Explanation

The most likely issue is that the PSU (Power Supply Unit) is underpowered for the system. This means that the power supply is not providing enough power to support the demands of the computer, especially when running resource-intensive CAD software. This can cause the PC to shut down abruptly without any error messages. The fact that the hard drive, video card, and RAM meet the software requirements and have passed diagnostics suggests that the issue is not with these components, but rather with the power supply.

Submit
69. Recently a company updated their network infrastructure. A user reports that a laptop is experiencing slower network speeds since the update. Which of the following would the technician replace, rather than purchase a new device?

Explanation

The technician would replace the Wireless NIC rather than purchasing a new device because the user is experiencing slower network speeds. The Wireless NIC (Network Interface Card) is responsible for connecting the laptop to the network, so if it is outdated or faulty, it can cause slower network speeds. By replacing the Wireless NIC, the technician can potentially resolve the issue without having to replace the entire laptop.

Submit
70. A technician cannot communicate with one particular IP address and needs to narrow down where the traffic is stopping. Which of the following commands would be used to determine this?

Explanation

The correct answer is tracert. Tracert is a command used to trace the route that packets take from the source to the destination IP address. By using tracert, the technician can identify each hop along the network path and determine where the communication is being interrupted. This command helps in troubleshooting network connectivity issues and narrowing down the location of the problem.

Submit
71. A technician receives a call that a client's PC is not booting after a recent test of the building's back-up generators. When the technician arrives, it is discovered that, once powered on, there is no output display or POST beep codes. Furthermore, after 15 seconds, the system's fans begin running much louder and faster. Which of the following is the MOST likely issue?

Explanation

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Submit
72. A client has an issue with large files taking a long time to open or save. As time goes by, the issue worsens. The client has hundreds of GBs of files that are still in the process of backing up. The technician has verified that the hard drive is healthy and there are no signs of failure. Which of the following troubleshooting steps should the technician perform NEXT?

Explanation

Performing a scan of the drive for file fragmentation is the next logical troubleshooting step in this scenario. Fragmentation occurs when files are divided into multiple parts and stored in different physical locations on the hard drive. This can cause slower access times and performance issues, especially with large files. By running a scan for file fragmentation, the technician can identify and rearrange the fragmented files, improving overall performance and potentially resolving the issue of large files taking a long time to open or save.

Submit
73. Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN?

Explanation

SMB (Server Message Block) is the correct answer because it is a protocol used for file sharing between MAC OS and Windows OS workstations on a LAN. It allows for the sharing of files, printers, and other resources between different operating systems. IMAP is an email protocol, SSH is a secure remote access protocol, and RDP is a remote desktop protocol, none of which are specifically designed for file sharing between MAC and Windows.

Submit
74. Which of the following devices is BEST to use when designing a SOHO network to ensure the least amount of collisions?

Explanation

A switch is the best device to use when designing a SOHO network to ensure the least amount of collisions. Unlike a hub or bridge, a switch can create separate collision domains for each port, which means that data can be transmitted simultaneously without collisions. This allows for faster and more efficient communication within the network. An access point is used for wireless connections and does not directly affect collisions.

Submit
75. A client, Joe, has reported issues with the back cover of his company-issued smartphone. Joe stated that it seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST likely the problem?

Explanation

The back cover of a smartphone is typically held in place by clips or screws, and the battery is located beneath it. If the back cover is not seating properly or coming off on its own, it is likely due to a faulty or worn-out battery. Replacing the battery should solve the problem and ensure that the back cover stays securely in place.

Submit
76. Under normal circumstances, which of the following wireless standards provides the slowest transfer speed at 2.4GHz?

Explanation

802.11b provides the slowest transfer speed at 2.4GHz because it has a maximum data rate of 11 Mbps. This is slower compared to the other options listed. 802.11a has a maximum data rate of 54 Mbps, 802.11g has a maximum data rate of 54 Mbps, and 802.11n has a maximum data rate of up to 600 Mbps. Therefore, 802.11b is the slowest option in terms of transfer speed at 2.4GHz.

Submit
77. A technician is troubleshooting a desktop that is having intermittent issues with locking up and system errors. The technician suspects that the problem might be that not enough power is getting to the motherboard. Which of the following tools would a technician use to determine if the hypothesis is correct?

Explanation

A multimeter is a tool used to measure electrical voltage, current, and resistance. In this scenario, the technician suspects that the desktop is not receiving enough power, which could cause intermittent issues and system errors. By using a multimeter, the technician can measure the voltage output of the power supply and determine if it is within the acceptable range. If the voltage is too low, it could indicate that not enough power is reaching the motherboard, confirming the technician's hypothesis.

Submit
78. A customer wants to copy a database that is 97GB in size for multiple uses. Which of the following format specifications should the customer use?

Explanation

The customer should use the BD - RE DL format specification to copy a database that is 97GB in size for multiple uses. BD - RE DL stands for Blu-ray Disc Rewritable Dual Layer, which has a larger storage capacity compared to other options listed. This format specification allows for efficient copying and storage of large amounts of data, making it suitable for the customer's requirements.

Submit
79. A PC has been randomly rebooting several times a day. The technician checks the case for overheating and finds the fans appear to be operating normally. Which of the following should the technician check NEXT?

Explanation

The technician should check the motherboard for any sign of swollen capacitors because this can be a common cause of random reboots. Swollen capacitors can indicate a hardware issue that can cause instability in the system. By visually inspecting the motherboard, the technician can identify any swollen capacitors and replace them if necessary to resolve the rebooting issue.

Submit
80. Which of the following BEST describes the reason a network administrator would task a technician with replacing a hub with a switch?

Explanation

A network administrator would task a technician with replacing a hub with a switch because the hub had too many collisions. Collisions occur when multiple devices try to transmit data at the same time, causing a drop in network performance. Switches, on the other hand, use a technology called full-duplex, which allows devices to transmit and receive data simultaneously, reducing the chances of collisions and improving network efficiency. Therefore, replacing the hub with a switch would help alleviate the collision issues and enhance the network's overall performance.

Submit
81. A user reports that a workstation fails to complete boot up and repeats a series of two beeps over and over. The user states that the workstation had been displaying BSOD errors after running multiple applications. Which of the following is the MOST likely cause?

Explanation

The user's report of the workstation failing to complete boot up and repeating a series of two beeps indicates a memory failure. This is because the beeping sound is a common indication of a memory error during the boot process. Additionally, the user's statement about the workstation displaying BSOD errors after running multiple applications further supports the likelihood of a memory failure, as memory issues can cause system crashes and display error messages.

Submit
82. Which of the following components is responsible for converting light into digital information?

Explanation

A webcam is responsible for converting light into digital information. It captures video and images by using a sensor that detects light and converts it into electrical signals. These signals are then processed and converted into digital data that can be transmitted and stored. Microphones capture audio, digitizers convert analog signals into digital format, and inverters convert direct current into alternating current. However, none of these components are specifically designed for converting light into digital information like a webcam.

Submit
83. There are 20 laptops in a room and they all need to connect wirelessly to the network. Which of the following would be the BEST device to use?

Explanation

An access point would be the best device to use in this scenario because it is specifically designed to connect multiple devices wirelessly to a network. Unlike a switch or a hub, which are primarily used for wired connections, an access point allows laptops to connect to the network without the need for physical cables. A router, on the other hand, is responsible for directing network traffic between different networks, and while it may have wireless capabilities, it is not specifically designed for connecting multiple devices wirelessly to a single network.

Submit
84. Which of the following monitor technologies provide the widest viewing angle with rich colors and consistent backlighting? (Select TWO).

Explanation

LED (Light Emitting Diode) and IPS (In-Plane Switching) are the two monitor technologies that provide the widest viewing angle with rich colors and consistent backlighting. LED technology uses backlighting to illuminate the display, resulting in vibrant colors and consistent lighting across the screen. IPS technology, on the other hand, offers wide viewing angles, allowing the screen to be viewed from different positions without any color distortion or loss of brightness. Both technologies are known for their superior color reproduction and consistent backlighting, making them ideal for applications that require accurate and vibrant visuals.

Submit
85. A network printer is online and ready. The accounting group is unable to print to this network printer, but other departments can. Which of the following would the technician use to resolve the problem?

Explanation

The accounting group is unable to print to the network printer, while other departments can. This suggests that the issue is specific to the accounting group's access or permissions. By modifying the security settings of the print spooler, the technician can adjust the permissions and ensure that the accounting group has the necessary access to print to the network printer. This solution addresses the specific problem described and is likely to resolve the issue for the accounting group.

Submit
86. A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will allow the user to change the file system on the hard drive?

Explanation

The correct answer is "format". The format tool allows the user to change the file system on the hard drive. By using the format command, the user can choose a different file system that is compatible with the external hard drive, allowing them to use it effectively.

Submit
87. Which of the following is a public IP address?

Explanation

The IP address 173.16.xxx.xxx is a public IP address because it falls within the range of IP addresses that are allocated for public use. Public IP addresses are assigned to devices that are connected to the internet and can be accessed from anywhere in the world. The other options provided, 10.45.xxx.xxx, 169.254.xxx.xxx, and 192.168.xxx.xxx, are all private IP addresses that are used for local network communication and cannot be accessed directly from the internet.

Submit
88. A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives?

Explanation

The technician would verify the controller firmware in order to use the new SSD drives. The RAID card needs to have firmware that supports SSD drives in order to configure them in a RAID array. If the firmware does not support SSD, the technician would need to update or replace the RAID card with one that does support SSD drives.

Submit
89. A user has downloaded an image file and needs to install an application from the image. When trying to execute or open the file, an error is displayed. Which of the following should the user perform?

Explanation

The user should mount the file as an emulated DVD. Mounting the file as an emulated DVD allows the user to access the contents of the image file as if it were a physical DVD. This can be done using virtualization software or built-in tools in the operating system. By mounting the file, the user can then install the application from the image file without encountering any errors.

Submit
90. A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system's BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following is MOST likely the cause of failure?

Explanation

The most likely cause of the failure is that the hard drive has not been partitioned correctly. In order for the imaging process to recognize and install the custom OS build, the hard drive needs to be partitioned properly. This involves dividing the drive into separate sections or partitions that can be used by the operating system. If the hard drive has not been partitioned correctly, the imaging process will not be able to detect it and the installation will fail.

Submit
91. CA user notices the printer that is used for printing global shipper's labels is missing columns in the printed labels. The special label stock is new and appears to be fine. Which of the following should the technician perform FIRST when troubleshooting this problem?

Explanation

The user is experiencing missing columns in the printed labels. This issue could be caused by a dirty print head. Cleaning the print head with approved materials is the first step in troubleshooting this problem as it can help remove any dirt or debris that may be obstructing the printing process. Once the print head is clean, the technician can further investigate if the issue persists or if there are any other underlying causes for the missing columns.

Submit
92. A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is not displaying anything on the screen and is not making any sounds during boot up. Which of the following should be used to further troubleshoot the workstation?

Explanation

A POST card should be used to further troubleshoot the workstation. A POST card, also known as a power-on self-test card, is a diagnostic tool that plugs into a computer's expansion slot. It provides valuable information about the computer's hardware and helps identify any issues during the boot-up process. In this case, since the workstation has a power light but is not displaying anything on the screen or making any sounds, using a POST card can help identify any potential hardware problems that may be causing the issue.

Submit
93. An office printer that was working earlier in the day is no longer printing any documents. Pre-existing workstations are manually configured to print to the printer directly over the network. A technician has started to troubleshoot the problem and determines that the printer can still be seen in the network directory. The technician has also verified that the printer can print self-diagnostic pages successfully. Which of the following is the MOST likely cause of the problem?

Explanation

The most likely cause of the problem is that the printer's IP address has changed. This would explain why the pre-existing workstations are no longer able to print to the printer directly over the network. The fact that the printer can still be seen in the network directory and can print self-diagnostic pages successfully suggests that the printer itself is functioning properly. Therefore, the issue is likely related to a change in the printer's IP address, which would require reconfiguring the workstations to print to the new IP address.

Submit
94. A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?

Explanation

To troubleshoot a dim backlighting issue on a desktop monitor, the first step should be to use OSD (On-Screen Display) tools. OSD tools allow users to adjust various display settings, including brightness and contrast. By using these tools, the user can increase the brightness level and check if the issue is resolved. This step is recommended before considering other options like updating drivers, reseating the video card, or replacing the monitor.

Submit
95. The OSD of a monitor indicates the proper video source is selected, but no image is displayed. Which of the following issues are the MOST likely reasons? (Select TWO).

Explanation

The source cable being disconnected and no device sending source video are the most likely reasons for the OSD indicating the proper video source but no image being displayed. If the source cable is disconnected, there won't be any video signal reaching the monitor. Similarly, if there is no device sending the source video, there won't be any signal for the monitor to display. The other options of the monitor's brightness being set too low or the contrast being set too high, as well as the backlighting being faulty, may affect the image quality but would not result in no image being displayed at all.

Submit
96. The loud clicking noise coming from a faulty hard drive is MOST likely created by:

Explanation

The repeated motion of the read/write head armature parallel to the platter is the most likely cause of the loud clicking noise in a faulty hard drive. This occurs when the read/write head armature is unable to properly read or write data on the platter and keeps moving back and forth in an attempt to do so. This repetitive motion creates the clicking sound.

Submit
97. Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is MOST likely the cause of this anomaly?

Explanation

The most likely cause of Ann's docked mobile workstation periodically losing her network share drive and video to the second monitor is that the surge protector lost AC power. This would result in a loss of power to the workstation, causing the network share drive and the second monitor to disconnect. The other options, such as the workstation battery needing to be replaced, the NIC functioning intermittently, or failed driver updates, do not directly relate to the issue of losing power to the workstation.

Submit
98. A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?

Explanation

The quickest way to accomplish showing exactly what the laptop screen is showing on the extended desktop is to look for the setting in the control panel. This is because the control panel typically contains display settings that allow the user to adjust the screen configuration, including the option to mirror the laptop screen on the extended desktop. By accessing the control panel and finding the appropriate setting, the presenter can quickly achieve the desired outcome without the need for rebooting the laptop or changing the screen orientation.

Submit
99. A technician has upgraded the BIOS of a system that is running with multiple hard drives. Afterward, the system will not boot and displays an error message "Operating system not found". Which of the following is the FIRST thing the technician should inspect?

Explanation

The technician should inspect the hard drive type settings in the BIOS because upgrading the BIOS may have reset or changed the settings, causing the system to not recognize the hard drives. By ensuring that the correct hard drive type is selected in the BIOS, the technician can resolve the issue and allow the system to boot properly.

Submit
100. A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use?

Explanation

The technician would use an Ethernet cable tester to find and label where a network connection terminates in a patch panel. This tool is specifically designed to test the integrity of Ethernet cables and identify any faults or connectivity issues. By using the tester, the technician can check the continuity and performance of the cable, ensuring that it is properly connected to the patch panel and functioning correctly. This will help them accurately identify the termination point and label it accordingly.

Submit
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