CompTIA 220-802 Practice Exam

100 Questions | Total Attempts: 57

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CompTIA Quizzes & Trivia

Questions and Answers
  • 1. 
    You are helping a customer with an Internet connectivity problem. The customer tells you that the computer cannot connect to a favorite website. After quickly analyzing the computer, you note that it cannot connect to any websites. What should you do next?
    • A. 

      Identify the problem

    • B. 

      Establish a theory of probable cause

    • C. 

      Test you theory to determine cause

    • D. 

      Establish a plan of action

  • 2. 
    You need to automatically check for performance issues in Windows 7. Which tool is the best option?
    • A. 

      Device Manager in the Control Panel

    • B. 

      Troubleshooting item in the Control Panel

    • C. 

      Task Manager

    • D. 

      Upgrade Advisor

  • 3. 
    Which of the following is used by BitLocker to provide an encryption key and to protect data?
    • A. 

      TPM

    • B. 

      CMOS

    • C. 

      IRQ

    • D. 

      AGP

  • 4. 
    You want to verify that the local computer's network card is functioning properly. Which IP address should you use?
    • A. 

      10.0.0.1

    • B. 

      255.255.255.0

    • C. 

      127.0.0.1

    • D. 

      192.168.0.1

  • 5. 
    How would you secure a smartphone and its data? (Select the best two answers)
    • A. 

      Passcode lock

    • B. 

      Bluetooth

    • C. 

      SSID

    • D. 

      GPS tracking

    • E. 

      Remote wipe

  • 6. 
    Your customer has a computer (called comp112) that has been infected by a worm. The worm has propagated to at least 30 other computers on the network. What should you do first before attempting to remove the worm from the computer name comp112?
    • A. 

      Log the user off the system

    • B. 

      Boot the system in Safe Mode

    • C. 

      Run a full virus scan

    • D. 

      Disconnect the network cable from the computer

  • 7. 
    Which command should you use to find out the integrity of a hard drive?
    • A. 

      CHKDSK

    • B. 

      FDISK

    • C. 

      FORMAT

    • D. 

      IPCONFIG

  • 8. 
    Your boss asks you to find a list of routers along a given path through multiple networks. What command can help you?
    • A. 

      PING

    • B. 

      IPCONFIG

    • C. 

      TRACERT

    • D. 

      NSLOOKUP

  • 9. 
    Your customer's laptop's LCD is being scratched by the keyboard when the lid is closed. What would prevent this from happening?
    • A. 

      Replace the rubber bumpers

    • B. 

      Replace the LCD hinges

    • C. 

      Replace the LCD panel

    • D. 

      Replace the keyboard

  • 10. 
    You have determined that the USB controller is malfunctioning. What should you do first to troubleshoot this problem?
    • A. 

      Replace the USB controller

    • B. 

      Test the voltage of the USB controller using a multimeter

    • C. 

      Use the System Information utility

    • D. 

      Use the Windows Device Manager

  • 11. 
    You have been asked by a customer to add a second optical drive, to be referenced as M: on a computer running Windows 7. What is the best place to accomplish this?
    • A. 

      Disk Management

    • B. 

      Administrative Tools

    • C. 

      Device Manager

    • D. 

      Event Viewer

  • 12. 
    A user attempts to print a large image but only half the graphic prints out. What is the most likely reason for this?
    • A. 

      The printer doesn't support the job's language

    • B. 

      The printer needs more memory

    • C. 

      The printer driver needs to be updated

    • D. 

      The network connection is faulty

  • 13. 
    Which of the following printer failures is described as a condition in which the internal feed mechanism stopped working temporarily?
    • A. 

      No connectivity

    • B. 

      Corrupt driver

    • C. 

      Paper jam

    • D. 

      Power cycle

  • 14. 
    Which command would you use to delete an empty directory?
    • A. 

      EDIT

    • B. 

      RD

    • C. 

      FORMAT

    • D. 

      DIR

  • 15. 
    One of tour co-workers is attempting to access a file on a share located on a remote computer. The file's share permissions are set to allow the user full control; however, the NTFS permissions allow the user to have read access. What will be the user's resulting access level for the file?
    • A. 

      Read

    • B. 

      Write

    • C. 

      Modify

    • D. 

      Full Control

  • 16. 
    You are upgrading a computer from Windows Vista to Windows 7. What is the best tool to use to move a user's documents and file settings?
    • A. 

      System Restore

    • B. 

      Easy Transfer

    • C. 

      XCOPY

    • D. 

      Backup and Restore

  • 17. 
    You work at a PC bench and receive a laptop that has a dim display. You confirm that it is a hardware issue. Which part should be replaced first?
    • A. 

      LCD panel

    • B. 

      Video adapter

    • C. 

      Display harness

    • D. 

      LCD inverter

  • 18. 
    A customer reports to you that he can no longer open any .tiff files. What is the most likely cause?
    • A. 

      The .tiff files are corrupted

    • B. 

      File associations have been removed

    • C. 

      There is no photo-editing program available

    • D. 

      File extension is not commonly used type

  • 19. 
    Which of the following answers can be the cause of a blue screen error?
    • A. 

      Rogue DHCP server

    • B. 

      Incorrect router configuration

    • C. 

      Bad driver

    • D. 

      Incompatible USB device

  • 20. 
    A customer cannot access some Internet websites but can connect to resources inside the LAN. You can use the PING command to test the user's connectivity. What command should you run next to troubleshoot this issue?
    • A. 

      NET USE

    • B. 

      NETSTAT -r

    • C. 

      NBSTAT -R

    • D. 

      IPCONFIG/FLUSHDNS

  • 21. 
    You just finished upgrading a video card in a PC. When you reboot the system, nothing displays on the screen. What is the most likely cause?
    • A. 

      The onboard video of the motherboard is still enabled in the BIOS

    • B. 

      New video cards require new monitors because their resolutions do not match

    • C. 

      The new video card must be enabled by dipswitch on the motherboard

    • D. 

      The new video card must be installed within the OS first

  • 22. 
    A program is no longer responding. Where would a technician go to end the program?
    • A. 

      Computer Management

    • B. 

      Task Manager

    • C. 

      Registry

    • D. 

      Services console

  • 23. 
    You are setting up a SOHO wireless network. Which of the following provides that best security?
    • A. 

      Diable SSID broadcasting and configure WEP

    • B. 

      MAC address filtering

    • C. 

      IP address filtering

    • D. 

      Enable SSID and configure WPA2

  • 24. 
    After replacing a motherboard in a PC, the system overheats and fails to boot. What is the most likely cause?
    • A. 

      The GPU is not compatible with the CPU

    • B. 

      The new motherboard's firmware is out of date

    • C. 

      Thermal paste was not applied between the heat sink and the CPU

    • D. 

      The case fan failed

  • 25. 
    Which of the following is common e-mail service that people use on their smartphone?
    • A. 

      POP3

    • B. 

      Outlook

    • C. 

      HTTP

    • D. 

      GMAIL

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