CompTIA A+ 220-701 Essentials Practice Test....(Part 1)

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1. Which of the following may cause a customer to experience excessive heat in a laptop?

Explanation

If the airflow is blocked, it means that the laptop is not able to properly dissipate heat. This can cause the internal components, including the processor, to overheat, leading to excessive heat being experienced by the customer.

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About This Quiz
A Plus Essential Quizzes & Trivia

I will try to do about 3 parts with 75-80 questions each.

2. While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?

Explanation

In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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3. A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns?

Explanation

The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

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4. Which of the following connector types is used with twisted pair cable?

Explanation

With twisted pair cable you can use RJ-45 connector. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN), especially Ethernets

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5. A technician receives a boot error message OS not found. Which of the following should the technician check?

Explanation

First check the boot order.

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6. While working inside of a desktop computer, a technician finds a wire with insulation damage from rubbing up against a cooling fan. Which of the following should be used to repair the wire?

Explanation

Electrical tape should be used to repair the wire with insulation damage. Electrical tape is specifically designed for electrical applications and provides insulation and protection against further damage. It is made of a non-conductive material and has adhesive properties that allow it to securely wrap around the damaged wire, providing a safe and reliable repair. Masking tape and duct tape are not suitable for electrical repairs as they do not provide the necessary insulation and may pose a safety risk. A wire nut is used to connect or splice wires together, but it is not designed for repairing damaged insulation.

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7. Which of the following would be the LAST step to take when installing a printer?

Explanation

The last step to take when installing a printer would be to print a test page. This step is usually performed after all the necessary software and drivers have been installed and the printer has been successfully connected to the computer. Printing a test page helps to ensure that the printer is functioning properly and that it is able to communicate with the computer. It also allows the user to check the print quality and make any necessary adjustments before using the printer for actual printing tasks.

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8. Which of the following printers requires special paper to be used for printing?

Explanation

Thermal printers require special paper to be used for printing because they use heat to create an image on the paper. The special paper used for thermal printing is coated with a heat-sensitive material that reacts to the heat generated by the printer, resulting in the desired image or text. This type of printer is commonly used for printing receipts, tickets, and labels.

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9. Which of the following would a technician go to setup a password that would be required prior to booting into the operating system?

Explanation

A technician would go to the BIOS (Basic Input/Output System) to set up a password that would be required before booting into the operating system. The BIOS is a firmware that is responsible for initializing hardware during the booting process. It provides a user interface where various settings, including security measures like password protection, can be configured. By setting up a password in the BIOS, the technician can ensure that unauthorized users cannot access the operating system without entering the correct password during the booting process.

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10. Which of the following is an advantage of upgrading to a 64-bit version of Windows?

Explanation

The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

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11. Which of the following is the BEST way to remove a USB device on a laptop computer?

Explanation

The best way to remove a USB device on a laptop computer is to stop the device first and then remove it from the laptop. This ensures that all data transfers are completed and the device is safely disconnected from the laptop, reducing the risk of data loss or damage to the device.

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12. A technician is planning to open and work on a CRT monitor. Which of the following should the technician take under consideration?

Explanation

When planning to open and work on a CRT monitor, the technician should take high voltage discharge into consideration. CRT monitors contain a high voltage capacitor that stores electrical energy even when the monitor is turned off and unplugged. If the technician does not discharge this high voltage properly before working on the monitor, they could be at risk of electric shock. Therefore, it is important for the technician to take precautions and ensure their safety by discharging the high voltage before attempting any repairs or maintenance on the CRT monitor.

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13. Which of the following printer types shoots the ink onto the paper?

Explanation

An inkjet printer shoots tiny droplets of ink onto the paper to create the desired print. This type of printer uses a printhead that contains several nozzles, which spray the ink onto the paper in precise patterns. The inkjet technology allows for high-resolution printing and the ability to produce vibrant colors. Unlike impact and dot matrix printers, which use physical contact to transfer ink onto the paper, the inkjet printer achieves printing without any physical contact, making it a popular choice for both home and office use.

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14. Which of the following allows a secure connection between two points?

Explanation

A Virtual Private Network (VPN) shows all computers on the local network even if they are
physically located at a remote location.

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15. To lengthen the life of computer hardware, it is BEST to perform which of the following actions on a routine basis?

Explanation

To lengthen the life of computer hardware, it is best to clean out the dust with compressed air on a routine basis. Dust accumulation can cause overheating and damage to the internal components of the computer. Regularly cleaning out the dust helps to maintain proper airflow and prevent the hardware from overheating, thus extending its lifespan.

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16. When setting up a WAP, which of the following is broadcasted by default and should be disabled?

Explanation

The SSID (Service Set Identifier) is broadcasted by default when setting up a WAP (Wireless Access Point) and should be disabled for security reasons. The SSID is the name of the wireless network and broadcasting it can make the network more vulnerable to unauthorized access. By disabling the SSID broadcast, the network becomes "hidden" and users need to manually enter the SSID to connect, adding an extra layer of protection.

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17. A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?

Explanation

The Ipconfig command is used to find the IP configuration information of a computer. The Syntax IPCONFIG /all displays full configuration information. You can type the Ipconfig command by clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command.

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18. Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

Explanation

To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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19. A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST?

Explanation

The correct answer is to check the vents for blockage first. When a workstation shuts down after extended periods of operation, it is often due to overheating. Checking the vents for blockage is important because if they are clogged with dust or debris, it can restrict airflow and cause the system to overheat. By clearing any blockages in the vents, the technician can ensure proper airflow and prevent the workstation from shutting down unexpectedly.

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20. A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Which of the following should the technician keep in mind when setting up the lab?

Explanation

When setting up a lab with multiple wired PCs and a switch in a physical star network configuration, cable management to avoid trip hazards is important to consider. This means organizing and securing the cables properly to prevent them from becoming tangled or causing accidents. By keeping the cables neat and out of the way, the technician can ensure a safe and efficient working environment in the lab.

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21. A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?

Explanation

The technician would use the subnet mask 255.255.0.0 for a class B network because this subnet mask allows for a larger number of host addresses compared to the other options. A class B network uses the first two octets for the network portion, and the remaining two octets for the host portion. The subnet mask 255.255.0.0 means that the first two octets are used for the network portion, while the last two octets are used for the host portion, providing a larger range of possible host addresses.

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22. After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do?

Explanation

The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

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23. Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor?

Explanation

Laser printers use an electrostatic charge to create an image of the page onto a charged photoreceptor. This process involves a laser beam that scans across the photoreceptor, creating areas of positive and negative charge. The toner, which is negatively charged, is then attracted to the positively charged areas on the photoreceptor, forming the image. Finally, the toner is transferred onto the paper and fused using heat and pressure, resulting in the printed image.

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24. Before shipping a laptop, which of the following should be removed to avoid damage during transit?

Explanation

PC card adapters should be removed before shipping a laptop to avoid damage during transit because they are external devices that can easily get detached or damaged during movement. Removing them ensures that they are not subjected to any stress or impact that could potentially cause damage. Additionally, removing PC card adapters also reduces the overall weight and size of the laptop, making it easier and safer to transport.

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25. Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment?

Explanation

Fiber has the highest cost of implementation in a small office home office (SOHO) environment. This is because fiber optic cables are made of glass or plastic and require specialized installation and equipment. The cost of laying fiber optic cables can be expensive, especially for small offices or homes. Additionally, the equipment needed to connect to fiber networks, such as routers and modems, can also be costly. On the other hand, DSL, broadband, and satellite connections are generally more affordable and easier to install in a SOHO environment.

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26. Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card?

Explanation

A technician would need a PCMCIA expansion slot in a laptop to install a cellular modem card. PCMCIA stands for Personal Computer Memory Card International Association and is a type of expansion slot commonly found in laptops. It allows for the installation of various types of cards, including cellular modem cards, which enable the laptop to connect to cellular networks for internet access. The other options, ISA, AGP 4X, and PCIe X16, are not commonly found in laptops and are not suitable for installing a cellular modem card.

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27. Which of the following types of portable media offers the LARGEST storage capacity?

Explanation

DVD.DL offers the largest storage capacity among the given options. DVD.DL stands for DVD Dual Layer, which means it has two layers of data storage on one disc. This allows it to store more data compared to the other options like CD.RW, CD.R, and DVD.R. DVD.DL can typically store up to 8.5 gigabytes (GB) of data, making it the best choice for larger storage needs.

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28. Which of the following interfaces are typically supported on the input side of a KVM switch?

Explanation

The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

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29. A technician has added a wireless network interface card (NIC) to a laptop. When connecting the laptop to a wireless network, the technician successfully tests for speeds of up to 54 Mbps. Which of the following standards of wireless card did the technician install?

Explanation

You need to use 802.11g standard if you want to use a standard that can support communication up to 54Mbps. 802.11x refers to the family of 802.11 standards, 802.11b supports communication only up to 11Mbps, and Bluetooth supports communication up to 3Mbps.

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30. Which of the following BEST describes the function of a DNS server?

Explanation

A DNS server is responsible for resolving host names to their corresponding IP addresses. When a user enters a website URL into their browser, the DNS server translates that URL into the IP address of the server where the website is hosted. This allows the user's device to establish a connection with the correct server and retrieve the requested web page.

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31. A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?

Explanation

The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique.

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32. A user has asked for a technician to update the device drivers for their modem on a Windows XP system. The technician has the correct, updated drivers, but is unable to successfully install the drivers. Which of the following would be the MOST likely cause of the problem?

Explanation

The most likely cause of the problem is that the account does not have permission to install drivers. This is because the technician has the correct, updated drivers but is unable to successfully install them. If the account does not have the necessary permissions, it would prevent the installation of the drivers.

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33. Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)?

Explanation

The correct answer is Device Manager > Network adapters > Properties > Driver tab. This path allows users to access the Device Manager, where they can locate the network adapters section and access the properties of the specific NIC. From there, they can navigate to the Driver tab and upgrade the drivers for the network interface card.

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34. The power brick or external power supply serves which of the following functions for a portable computer?

Explanation

The power brick or external power supply converts AC power to DC power that a computer can use to operate and charge its battery. This is necessary because most computers operate on DC power, and the power supply ensures that the correct voltage and current is provided to the computer. It also allows the computer to be used and charged without relying on a direct connection to an electrical outlet, enhancing its portability.

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35. Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer?

Explanation

If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. They are used for the RS-232 (serial) ports

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36. A customer brings a PC for a technician to repair. Which of the following can the technician do to better understand the customers issue?

Explanation

Asking open-ended questions to gather the symptoms is the best approach for a technician to better understand the customer's issue. Open-ended questions allow the customer to provide detailed information about their problem, which can help the technician diagnose and troubleshoot more accurately. This approach also encourages effective communication and ensures that the technician has a comprehensive understanding of the issue before proceeding with any diagnostic tests or solutions.

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37. Which of the following usually has the HIGHEST latency?

Explanation

Satellite usually has the highest latency compared to other options like fiber, DSL, and cable. This is because satellite signals have to travel a long distance from the Earth to the satellite in space and then back down again, resulting in a delay or latency in the transmission of data. Fiber, DSL, and cable connections are generally faster and have lower latency as they rely on physical cables that can transmit data at higher speeds without the need for signals to travel through space.

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38. The BEST information to document when changing the refresh rate on the display is to include:

Explanation

The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

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39. When configuring biometric devices, which of the following would be the MOST dangerous type of error?

Explanation

A false positive error in configuring biometric devices would be the most dangerous type of error. This means that the system incorrectly identifies an unauthorized person as authorized, granting them access to sensitive areas or information. This poses a significant security risk as it compromises the integrity of the entire biometric authentication system, allowing unauthorized individuals to bypass security measures and potentially cause harm or commit fraudulent activities.

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40. While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled?

Explanation

The chassis of a PC is designed for proper internal airflow across the various components. However, if your PC's enclosures are open, then the cooling of the PC changes dramatically. The cooling of some components can be reduced or totally eliminated and can cause damage.

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41. A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT?

Explanation

If a printer is not working for a particular user then the first thing that you should try is to print a testpage from the computer which is unable to use the printer. If that does not work then you mayneed to delete and reinstall the printer.
Printing a test page using the printer's self-test will not lead you anywhere because it can only tellthat the printer is printing fine, which you already know. You should always use the test page feature from the printer properties, not from an application, to test printing.

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42. Which of the following is a hazard associated with improper disposal of a CRT?

Explanation

Improper disposal of a CRT (Cathode Ray Tube) can lead to the release of mercury, which is a hazardous substance. CRTs contain a small amount of mercury in the form of phosphor powder, which is used to create the display. If not disposed of properly, the mercury can leach into the environment, contaminating soil and water sources. Mercury is a toxic substance that can have harmful effects on human health and the ecosystem. Therefore, the correct answer is mercury.

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43. Which of the following printer types stamps the ink onto the paper?

Explanation

Impact printers use a mechanical mechanism to strike or impact an inked ribbon onto the paper, leaving an impression of the desired text or image. This process is similar to using a typewriter, where physical force is applied to transfer the ink onto the paper. Unlike other printer types that use heat or spraying mechanisms, impact printers are known for their reliability and ability to create carbon copies.

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44. Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs?

Explanation

A biometric fingerprint reader is a cost-effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs. This technology allows users to authenticate themselves using their unique fingerprints, eliminating the need for passwords and reducing the risk of password-related security breaches. Additionally, fingerprint readers are relatively affordable and widely available, making them a practical choice for organizations looking to enhance security while minimizing costs.

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45. When trying to print, a balloon in the system tray indicates a print job has failed to print. Which of the following is the MOST likely cause?

Explanation

The most likely cause for the print job failure indicated by the balloon in the system tray is that the paper needs to be replenished. This is because if the printer runs out of paper, it will not be able to print the document successfully.

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46. Which of the following is the purpose of the voltage selector switch?

Explanation

The voltage selector switch is used to allow the power supply to operate at different voltages. This means that it can be adjusted to match the voltage requirements of different devices or regions. By selecting the appropriate voltage, the power supply can provide the necessary power to the connected devices without causing any damage.

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47. A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST?

Explanation

The technician should recommend that the user access the print queue and pause all print jobs as the first step. This will temporarily stop all printing tasks and allow the printer to catch up and potentially resolve any issues causing it to print constantly. Restarting the spooler service or rebooting the computer may not address the underlying problem, and purchasing a new USB cable is unlikely to solve the issue if the printer is already receiving print jobs.

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48. A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. Which of the following would be MOST likely to fix the problem?

Explanation

Configuring the display settings on the monitor would be the most likely solution to fix the problem. By adjusting the display settings, the user can change the resolution, screen size, and other display parameters to ensure that the desktop appears properly on the monitor. This can help in eliminating the black border and resizing the desktop to its usual size.

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49. After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST?

Explanation

The technician should recommend booting using Last Known Good Configuration as the first step. This is because after running a registry cleaning program, there may have been changes made to the registry that are causing the computer to not boot properly. Booting using Last Known Good Configuration allows the computer to start using the most recent settings that were known to work correctly, which can help resolve the booting issue.

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50. Which of the following command lines should a technician use to uninstall the Windows XPService Pack 2?

Explanation

The correct command line to uninstall the Windows XP Service Pack 2 is SPUNINST.EXE. This command is specifically designed for uninstalling service packs in Windows XP.

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51. Which of the following memory modules has 168 pins?

Explanation

Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM

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52. Which of the following commands verifies connectivity between two hosts? (Select TWO).

Explanation

The tracert command is used to trace the route that packets take from the source host to the destination host, allowing for verification of connectivity between the two hosts. The ping command is used to send a small packet of data to a destination host and receive a response, providing a simple way to verify connectivity between two hosts. Both commands are commonly used for troubleshooting network connectivity issues.

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53. A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard?

Explanation

The correct answer is Athlon because a motherboard with a Socket A CPU connector is specifically designed to support Athlon CPUs. Itanium, Pentium III, and Xeon CPUs are not compatible with this type of motherboard.

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54. Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"?

Explanation

Root cause analysis is the process of identifying and addressing the underlying cause of a problem in order to prevent similar problems from occurring in the future. It involves investigating the problem, identifying contributing factors, and determining the root cause. This approach focuses on addressing the root cause rather than just treating the symptoms, which helps to prevent the problem from recurring. Efficiency tracking, issue prevention, and problem analysis may be related concepts, but they do not specifically involve determining the underlying reason for a problem.

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55. Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version?

Explanation

The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

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56. Which of the following printers use a carbon film or inked ribbon to print?

Explanation

Impact printers use a carbon film or inked ribbon to print. These printers work by striking a ribbon against the paper, transferring ink onto the paper to create the printed text or image. This method of printing is commonly used in dot matrix printers, where a series of pins strike the ribbon to create the desired output. Impact printers are known for their durability and ability to create multiple copies of a document simultaneously.

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57. Which of the following printers would be the BEST choice for printing on multi-part forms?

Explanation

The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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58. Which of the following are valid ports for printing over a network? (Select TWO).

Explanation

\\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. This address can be verified from printer's configuration.

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59. A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation?

Explanation

In this situation, allowing the customer to continue uninterrupted and remaining silent until a response is requested would be an appropriate method for dealing with the situation. This approach demonstrates active listening and respect for the customer's frustration. It gives the customer an opportunity to fully express their concerns and allows them to feel heard. By remaining silent until a response is requested, it shows that the customer's needs and concerns are being prioritized.

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60. A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause?

Explanation

The most likely cause for the program not working is that the hardware dongle was not installed. The security dongle is necessary for the program to function properly, so if it is missing or not properly connected, the program will not be able to access the required security features.

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61. A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Which of the following is the BEST preventive maintenance procedure that the technician should perform?

Explanation

The technician should periodically clean the vents using a small vacuum cleaner. This is the best preventive maintenance procedure because it effectively removes the excessive dust from the vents, allowing for proper cooling of the laptop. Directly spraying the vents with compressed air may not remove all the dust and could potentially push it further into the laptop. Installing ceiling fans in the room and using a moist rag to clean the vents monthly are not effective methods for removing dust from the vents.

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62. Which of the following is the recommended maximum length of a parallel ATA cable?

Explanation

The recommended maximum length of a parallel ATA cable is 18 inches (45cm). This length is recommended to ensure optimal performance and minimize signal degradation. Using a cable longer than this recommended length can result in data transmission errors and slower transfer speeds.

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63. Which of the following allows verification of the port that a printer is currently using?

Explanation

To find the port that your printer is currently using, you need to open the properties of the printer from the Printer's Control Panel

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64. Which of the following is needed to perform an ASR restore in Windows XP?

Explanation

To perform an ASR restore in Windows XP , you need Operating system CD and the recovery floppy disk that you have created. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) ..." at the bottom of the screen, press F2. The recovery process will start.

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65. Which of the following registry keys store data about all accounts on the machine?

Explanation

The registry key "KEY_USERS" stores data about all accounts on the machine. This key contains subkeys for each user account on the system, including the default profile and any user profiles that have been created. The information stored in these subkeys includes user-specific settings, preferences, and configurations. By accessing the "KEY_USERS" registry key, administrators can view and modify the data associated with each user account on the machine.

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66. Which of the following would be the BEST way to improve airflow inside a computer?

Explanation

Installing round IDE cabling would be the best way to improve airflow inside a computer. Round IDE cables are less bulky and take up less space compared to flat ribbon cables. This allows for better airflow and reduces cable clutter, which can obstruct the flow of air inside the computer case. By improving airflow, the components inside the computer will be able to stay cooler, which can help prevent overheating and improve overall performance and longevity.

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67. A technician converts several existing Windows XP Professional laptops from English to the German language. Which of the following is the correct path to change the language settings?

Explanation

The correct path to change the language settings in Windows XP Professional from English to German is Control Panel > Regional and Language Options > Regional Options. This option allows the user to select the desired language for non-Unicode programs and change the regional settings such as date, time, and currency formats.

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68. Which of the following can be upgraded on a laser printer? (Select TWO).

Explanation

A laser printer can have its hard drive and RAM upgraded. The hard drive is responsible for storing data and documents, while the RAM (Random Access Memory) is used for temporarily storing data that is being processed. Upgrading the hard drive can increase the storage capacity of the printer, allowing it to store more documents. Upgrading the RAM can improve the printer's performance and speed, as it can handle larger and more complex print jobs more efficiently.

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69. Which of the following bus speeds is used for a PCIe card? (Select TWO).

Explanation

For a PCIe or PCI expansion card, 1x and 8x bus speeds can be used.

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70. Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).

Explanation

The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. Sometimes, certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. The printer would not start printing again till that print job is removed from the queue. Sometime if the IP address of the printer is changed you cannot print. To find this problem you can ping the printer
from your computer.

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71. Which of the following are printing protocols that can be used for printing over a network? (Select TWO).

Explanation

RAW and LPR are printing protocols that can be used for printing over a network. RAW (Remote Access to Workstation) is a protocol that allows for direct communication between a printer and a computer, without any additional formatting or processing. LPR (Line Printer Remote) is a protocol used for sending print jobs to a printer or print server over a network. Both protocols enable printing over a network, allowing users to send print jobs from their computers to a printer connected to the network.

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72. A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

Explanation

The most likely cause of the computer overheating is that there are not enough fans and one or more fans are inoperable. If there are not enough fans, the computer may not be getting enough airflow to cool down the components. Additionally, if one or more fans are inoperable, it means that the cooling system is not functioning properly, leading to overheating.

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73. Which of the following has the speed of PC2700?

Explanation

DDR has the speed of PC2700.

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74. A user wants to upgrade to Windows XP Home from Windows 95. Which of the following describe the potential upgrade paths? (Select TWO).

Explanation

The potential upgrade paths for the user to upgrade from Windows 95 to Windows XP Home are to upgrade to Windows 98SE first and then upgrade to Windows XP Home, and to perform a clean installation of Windows XP Home.

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75. A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation?

Explanation

To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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76. Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

Explanation

The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB.
Although Windows XP lets you format only up to 32GB but can read larger volumes.

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77. Which of the following hardware is hot pluggable? (Select THREE).

Explanation

The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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78. Which of the following components are included in a typical laser printer maintenance kit? (Select THREE).

Explanation

A laser printer maintenance kit typically includes three components: paper pickup rollers, fuser, and transfer roller. Paper pickup rollers are responsible for feeding the paper into the printer. The fuser is a component that heats up and fuses the toner onto the paper. The transfer roller transfers the toner from the drum onto the paper. These three components are important for the proper functioning and maintenance of a laser printer.

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79. Which of the following are features of the Advanced Tab under Printer Properties? (SelectTHREE).

Explanation

The Advanced Tab under Printer Properties allows users to set printing defaults, which means they can customize the default settings for printing such as paper size, orientation, and print quality. Users can also specify a separator page, which is a page that is printed between each print job to separate them. Additionally, users can choose to spool print jobs and start them immediately, which means that the print jobs will be sent to the printer's spooler and will start printing immediately instead of waiting for the previous print job to finish.

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80. Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO).

Explanation

To ensure that each user's data is secure on a shared Windows XP Professional system, it is important to add multiple users in the Control Panel User Account applet. This allows each user to have their own separate account and login credentials, ensuring that their data is kept private and secure. Additionally, using NTFS security to secure the data files further enhances the security by allowing administrators to set specific permissions and access rights for each user, preventing unauthorized access or modification of the data files.

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Which of the following printer types shoots the ink onto the paper?
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Which of the following expansion slots would be needed in a laptop for...
Which of the following types of portable media offers the LARGEST...
Which of the following interfaces are typically supported on the input...
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Which of the following BEST describes the function of a DNS server?
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A user has asked for a technician to update the device drivers for...
Which of the following paths can be used to upgrade the drivers for a...
The power brick or external power supply serves which of the following...
Which of the following describes the 25 or 9 pin connector with male...
A customer brings a PC for a technician to repair. Which of the...
Which of the following usually has the HIGHEST latency?
The BEST information to document when changing the refresh rate on the...
When configuring biometric devices, which of the following would be...
While performing a preventative maintenance check on a personal...
A customer reports that the laser printer produces poor quality...
Which of the following is a hazard associated with improper disposal...
Which of the following printer types stamps the ink onto the paper?
Which of the following is a cost effective technology that can be...
When trying to print, a balloon in the system tray indicates a print...
Which of the following is the purpose of the voltage selector switch?
A user has a network laser printer that is printing constantly. The...
A user reports that the desktop appears smaller than usual and there...
After a user ran a registry cleaning program, the computer running...
Which of the following command lines should a technician use to...
Which of the following memory modules has 168 pins?
Which of the following commands verifies connectivity between two...
A motherboard has a Socket A CPU connector. Which of the following...
Which of the following could be defined as "determining the...
Which of the following features is only available with the Windows XP...
Which of the following printers use a carbon film or inked ribbon to...
Which of the following printers would be the BEST choice for printing...
Which of the following are valid ports for printing over a network?...
A frustrated customer reports that a problem which was supposedly...
A technician installs a program that requires a security dongle but...
A technician determines that a laptop is not properly cooling due to...
Which of the following is the recommended maximum length of a parallel...
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Which of the following is needed to perform an ASR restore in Windows...
Which of the following registry keys store data about all accounts on...
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A technician converts several existing Windows XP Professional laptops...
Which of the following can be upgraded on a laser printer? (Select...
Which of the following bus speeds is used for a PCIe card? (Select...
Users are reporting that print jobs being sent to a shared printer are...
Which of the following are printing protocols that can be used for...
A computer is overheating but the fans are not obstructed and there is...
Which of the following has the speed of PC2700?
A user wants to upgrade to Windows XP Home from Windows 95. Which of...
A technician is installing Windows XP on a system that has a SATA HDD....
Which of the following is the maximum FAT32 volume size Windows 2000...
Which of the following hardware is hot pluggable? (Select THREE).
Which of the following components are included in a typical laser...
Which of the following are features of the Advanced Tab under Printer...
Which of the following should be configured on a shared Windows XP...
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