Help limit radio frequency interference (RFI) inside the case.
Help ensure proper air flow through the case.
Help prevent moisture buildup in the case.
Help limit electrostatic discharge (ESD) inside the case.
The print queue window from system tray
Properties of the printer from the Printers Control Panel
Print spooler view in the Printers Control Panel
Properties of the port within Device Manager
QoS for printing is not functioning over the LAN.
The printer needs to have a cartridge replaced.
A job in error status is at the top of the print queue.
The printers IP address has changed.
Start>Run>typeipconfig>click OK and ask user to read the results.
Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the resuls
Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results.
Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read theresults.
Secures network traffic through shared key encryption.
Provides resolution of host names to IP addresses.
Provides security for a network through the use of ACLs.
Dynamically assigns IP addresses for easy client configuration.
Operating system CD
Vendor recovery CD
Space reserved by the drive manufacturer for firmware.
Space set aside by Windows for use by the virtual memory swap file.
A potentially dangerous virus has been downloaded onto the system.
A recovery partition put there by the manufacturer.
IEEE 1394 port
Trojan may have infected the OS or worked its way into the MBR. What did you downloadrecently that caused the problem?
I understand your concern, and will try to have your computer working again as quickly aspossible so that you can finish your report.
If the paper was so important to you, you should have created a backup copy so you couldfinish it on another computer.
I do not understand why you are upset. I am sure your professor will understand and you will beable to turn in the paper tomorrow.
A greater number of dynamic disks or disks larger than 1 TB can be supported.
Multiple applications running in 16-bit compatibility mode are supported.
More than 4GB of RAM, in some cases up to 128GB of RAM can be supported.
A new anti-virus protection scheme called Data Execution Prevention is supported.
Press the F8 Key
Press the F3 Key
Press the F2 Key
Press the F6 Key
Install a larger fan near the hard drive to cool the system.
Clean the drive with compressed air and continue to use it
Remove and replace the drive.
Apply more thermal compound and reseat the drive.
Format a partition, install device drivers, and install the operating system
Create a partition, format the partition, and install the operating system.
Install the operating system, create a partition, and install device drivers.
Install the operating system, install device drivers, and create a partition.
PS/2, VGA, USB
DB25, DB9, PS/2
PS/2, DB9, USB
PS/2, DB25, VGA
Ask the customer permission to put them on hold and listen politely to the co-workers stories.
Put the customer on hold just for a few minutes and join the conversation.
Forward the customer to another technician and join the conversation.
Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
Up to 16GB
Up to 32GB
Up to 1024GB
Up to 2048GB
The previous refresh rate and the new refresh rate applied.
The method that was used to access the display properties to change the refresh rate.
All the refresh rates that were tested.
The color resolution the user requested as well as the refresh rate.
Simple File Sharing
Basic Disk Partitions
Joining a domain
The boot order in the BIOS
If Plug and Play is enabled
If the computer is in Safe Mode
If the BIOS is current
Clean the toner cartridge
Change the paper.
Replace the fuser
Print a test page.
The processor is improperly seated due to bent pins.
Insufficient memory for the OS.
The airflow is blocked
Excessive internal display brightness is set.
Control Panel> Accessibility Options> General
Control Panel> Regional and Language Options> Regional Options
Control Panel> Regional and Language Options> Regional Options> Customize
Control Panel> Regional and Language Options> Languages> Details
Reboot the computer
Perform a self-test page.
Print a test page.
Cycle the printers power.
Have the user demagnetize and restart the monitor
Configure the Display Settings on the monitor
Change to a lower resolution
Configure the Display Settings in Device Manager
16 inches (40cm)
22 inches (55cm)
24 inches (60cm)
18 inches (45cm)
Set printing defaults.
Specify a separator page.
Spool print jobs and start print jobs immediately.
Print a test page.
Restart the spooler service.
Reboot the computer.
Access the print queue and pause all print jobs.
Purchase a new USB cable.
Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet.
Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder.
Add multiple users in the Control Panel User Account applet
Use NTFS security to secure the data files.
Use the Security Center Control Panel Applet to secure resources on the shared system
Hand recognition software
Smart card reader
Biometric fingerprint reader
Portable face recognition reader
Allow the customer to continue uninterrupted and remain silent until a response is requested
Inform the customer that the technician is only trying to help
Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved.
State that the technician will need to speak with a supervisor about this problem and then put the customer on hold.
Vents for blockage
Ribbon cable seating
Pickup roller assembly
My Computer > Properties > Hardware tab > Windows Update
Control Panel > Network Connections > Tools > Drivers
Device Manager > Network adapters > Properties > Driver tab
My Network Places > Tools > Drivers > Update Driver
Remove unneeded fans.
Install a liquid cooling solution.
Install round IDE cabling.
Replace the side panels with mesh wires.
Paper pickup rollers
There are not enough fans.
The case is too small.
The processor is too fast.
One or more fans are inoperable.
The memory is defective.
The software is not supported by the operating system.
The hardware dongle was not installed.
The software was installed incorrectly.
The operating system does not support security dongles
Connect the drive as a slave to another computer and use REGEDIT to correct the issue.
Run System Restore to get to a previous working condition.
Use the boot disk and run SCANREG /RESTORE.
Boot using Last Known Good Configuration.
Root cause analysis.
Upgrade to Windows 98SE then to Windows XP Home.
Upgrade to Windows NT4.0 SP1 then Windows XP Home.
Perform a clean installation of Windows XP Home.
Upgrade to Windows 95 OSR2, then to Windows 98SE then Windows XP Home.
Upgrade to Windows XP Home directly from Windows 95.
Degauss the display and drives.
Clean out the dust with compressed air.
Defragment the hard drive weekly.
Clean out the dirt with a damp rag.
Remove hardware in Control Panel.
Stop the device, and then remove from laptop
Turn off the laptop, and then turn off the device
Remove the driver from Device Manager
The printer does not recognize the font type.
The paper needs to be replenished.
The computer needs to upload the print job.
Printer firmware needs to be updated.
The high encryption package is not installed.
The modem is not functioning properly.
The account does not have permission to install drivers.
The modem is not recognized in Device Manager.
Electromagnetic Interference (EMI)
PC card adapters
Directly spray the vents with compressed air.
Install ceiling fans in the room.
Use a moist rag to clean the vents monthly.
Periodically clean the vents using a small vacuum cleaner.
High voltage discharge
Radio frequency interference
Uninterruptible Power Supply (UPS)
Cable management to avoid trip hazards
Electrical safety with the extra network cables
Location of the PCs with respect to each other
Number of fans located in the room so system does not overheat
Begin running diagnostic software and confirm findings with another technician.
Ask open-ended questions to gather the symptoms.
Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.
Get the customer contact information, run diagnostic tests, and then confirm the findings with the customer.
To allow the power supply to operate at different voltages
To change the voltage coming from the wall
To allow alternating current to be used instead of direct current
To change the output voltage to meet the needs of the motherboard
Filters incoming voltage spikes and surges.
Allows for a portable computer to be easily moved without being plugged into an outlet.
Changes DC power to AC power to charge the battery and enhances portability.
Converts AC power to DC power that a computer can use to operate and charge its battery.