CompTIA A+ 220-701 Essentials Practice Test....(Part 1)

80 Questions

Settings
A Plus Essential Quizzes & Trivia

I will try to do about 3 parts with 75-80 questions each.


Questions and Answers
  • 1. 
    Which of the following types of portable media offers the LARGEST storage capacity?
    • A. 

      DVD.DL

    • B. 

      CD.RW

    • C. 

      CD.R

    • D. 

      DVD.R

  • 2. 
    Which of the following are valid ports for printing over a network? (Select TWO).
    • A. 

      USB 001

    • B. 

      \\computername\sharename

    • C. 

      SNMP

    • D. 

      IP_ip_address

    • E. 

      IEEE 1394

  • 3. 
    While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled?
    • A. 

      Help limit radio frequency interference (RFI) inside the case.

    • B. 

      Help ensure proper air flow through the case.

    • C. 

      Help prevent moisture buildup in the case.

    • D. 

      Help limit electrostatic discharge (ESD) inside the case.

  • 4. 
    Which of the following allows verification of the port that a printer is currently using?
    • A. 

      The print queue window from system tray

    • B. 

      Properties of the printer from the Printers Control Panel

    • C. 

      Print spooler view in the Printers Control Panel

    • D. 

      Properties of the port within Device Manager

  • 5. 
    • A. 

      QoS for printing is not functioning over the LAN.

    • B. 

      The printer needs to have a cartridge replaced.

    • C. 

      A job in error status is at the top of the print queue.

    • D. 

      The printers IP address has changed.

  • 6. 
    Which of the following connector types is used with twisted pair cable?
    • A. 

      T-Connector

    • B. 

      BNC

    • C. 

      RJ-45

    • D. 

      LC

  • 7. 
    Which of the following bus speeds is used for a PCIe card? (Select TWO).
    • A. 

      1x

    • B. 

      3x

    • C. 

      6x

    • D. 

      8x

    • E. 

      24x

  • 8. 
    A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?
    • A. 

      Start>Run>typeipconfig>click OK and ask user to read the results.

    • B. 

      Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the resuls

    • C. 

      Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results.

    • D. 

      Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read theresults.

  • 9. 
    Which of the following BEST describes the function of a DNS server?
    • A. 

      Secures network traffic through shared key encryption.

    • B. 

      Provides resolution of host names to IP addresses.

    • C. 

      Provides security for a network through the use of ACLs.

    • D. 

      Dynamically assigns IP addresses for easy client configuration.

  • 10. 
    Which of the following is needed to perform an ASR restore in Windows XP?
    • A. 

      Operating system CD

    • B. 

      Recovery console

    • C. 

      Vendor recovery CD

    • D. 

      ERD disk

  • 11. 
    Which of the following commands verifies connectivity between two hosts? (Select TWO).
    • A. 

      Chkntfs

    • B. 

      Dxdiag

    • C. 

      Tracert

    • D. 

      Ipconfig

    • E. 

      Ping

  • 12. 
    A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?
    • A. 

      Space reserved by the drive manufacturer for firmware.

    • B. 

      Space set aside by Windows for use by the virtual memory swap file.

    • C. 

      A potentially dangerous virus has been downloaded onto the system.

    • D. 

      A recovery partition put there by the manufacturer.

  • 13. 
    Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer?
    • A. 

      Parallel port

    • B. 

      Serial port

    • C. 

      IEEE 1394 port

    • D. 

      USB port

  • 14. 
    A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?
    • A. 

      224.0.0.1

    • B. 

      255.0.0.0

    • C. 

      255.255.0.0

    • D. 

      255.255.255.0

  • 15. 
    Which of the following printers would be the BEST choice for printing on multi-part forms?
    • A. 

      Impact printer

    • B. 

      Thermal printer

    • C. 

      Inkjet printer

    • D. 

      Laser printer

  • 16. 
    A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns?
    • A. 

      Trojan may have infected the OS or worked its way into the MBR. What did you downloadrecently that caused the problem?

    • B. 

      I understand your concern, and will try to have your computer working again as quickly aspossible so that you can finish your report.

    • C. 

      If the paper was so important to you, you should have created a backup copy so you couldfinish it on another computer.

    • D. 

      I do not understand why you are upset. I am sure your professor will understand and you will beable to turn in the paper tomorrow.

  • 17. 
    Which of the following hardware is hot pluggable? (Select THREE).
    • A. 

      ESATA

    • B. 

      Express Card/54

    • C. 

      PS/2 peripherals

    • D. 

      MIDI devices

    • E. 

      NIC

    • F. 

      USB

  • 18. 
    Which of the following is an advantage of upgrading to a 64-bit version of Windows?
    • A. 

      A greater number of dynamic disks or disks larger than 1 TB can be supported.

    • B. 

      Multiple applications running in 16-bit compatibility mode are supported.

    • C. 

      More than 4GB of RAM, in some cases up to 128GB of RAM can be supported.

    • D. 

      A new anti-virus protection scheme called Data Execution Prevention is supported.

  • 19. 
    A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation?
    • A. 

      Press the F8 Key

    • B. 

      Press the F3 Key

    • C. 

      Press the F2 Key

    • D. 

      Press the F6 Key

  • 20. 
    After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do?
    • A. 

      Install a larger fan near the hard drive to cool the system.

    • B. 

      Clean the drive with compressed air and continue to use it

    • C. 

      Remove and replace the drive.

    • D. 

      Apply more thermal compound and reseat the drive.

  • 21. 
    Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?
    • A. 

      Format a partition, install device drivers, and install the operating system

    • B. 

      Create a partition, format the partition, and install the operating system.

    • C. 

      Install the operating system, create a partition, and install device drivers.

    • D. 

      Install the operating system, install device drivers, and create a partition.

  • 22. 
    Which of the following interfaces are typically supported on the input side of a KVM switch?
    • A. 

      PS/2, VGA, USB

    • B. 

      DB25, DB9, PS/2

    • C. 

      PS/2, DB9, USB

    • D. 

      PS/2, DB25, VGA

  • 23. 
    While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?
    • A. 

      Ask the customer permission to put them on hold and listen politely to the co-workers stories.

    • B. 

      Put the customer on hold just for a few minutes and join the conversation.

    • C. 

      Forward the customer to another technician and join the conversation.

    • D. 

      Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

  • 24. 
    Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?
    • A. 

      Up to 16GB

    • B. 

      Up to 32GB

    • C. 

      Up to 1024GB

    • D. 

      Up to 2048GB

  • 25. 
    The BEST information to document when changing the refresh rate on the display is to include:
    • A. 

      The previous refresh rate and the new refresh rate applied.

    • B. 

      The method that was used to access the display properties to change the refresh rate.

    • C. 

      All the refresh rates that were tested.

    • D. 

      The color resolution the user requested as well as the refresh rate.

  • 26. 
    Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version?
    • A. 

      Simple File Sharing

    • B. 

      Basic Disk Partitions

    • C. 

      Remote Desktop

    • D. 

      Joining a domain

  • 27. 
    A technician receives a boot error message OS not found. Which of the following should the technician check?
    • A. 

      The boot order in the BIOS

    • B. 

      If Plug and Play is enabled

    • C. 

      If the computer is in Safe Mode

    • D. 

      If the BIOS is current

  • 28. 
    • A. 

      Clean the toner cartridge

    • B. 

      Change the paper.

    • C. 

      Replace the fuser

    • D. 

      Print a test page.

  • 29. 
    Which of the following may cause a customer to experience excessive heat in a laptop?
    • A. 

      The processor is improperly seated due to bent pins.

    • B. 

      Insufficient memory for the OS.

    • C. 

      The airflow is blocked

    • D. 

      Excessive internal display brightness is set.

  • 30. 
    A technician converts several existing Windows XP Professional laptops from English to the German language. Which of the following is the correct path to change the language settings?
    • A. 

      Control Panel> Accessibility Options> General

    • B. 

      Control Panel> Regional and Language Options> Regional Options

    • C. 

      Control Panel> Regional and Language Options> Regional Options> Customize

    • D. 

      Control Panel> Regional and Language Options> Languages> Details

  • 31. 
    A technician has added a wireless network interface card (NIC) to a laptop. When connecting the laptop to a wireless network, the technician successfully tests for speeds of up to 54 Mbps. Which of the following standards of wireless card did the technician install?
    • A. 

      802.11g

    • B. 

      802.11x

    • C. 

      802.11b

    • D. 

      802.11q

  • 32. 
    Which of the following would be the LAST step to take when installing a printer?
    • A. 

      Reboot the computer

    • B. 

      Perform a self-test page.

    • C. 

      Print a test page.

    • D. 

      Cycle the printers power.

  • 33. 
    • A. 

      Have the user demagnetize and restart the monitor

    • B. 

      Configure the Display Settings on the monitor

    • C. 

      Change to a lower resolution

    • D. 

      Configure the Display Settings in Device Manager

  • 34. 
    Which of the following is the recommended maximum length of a parallel ATA cable?
    • A. 

      16 inches (40cm)

    • B. 

      22 inches (55cm)

    • C. 

      24 inches (60cm)

    • D. 

      18 inches (45cm)

  • 35. 
    Which of the following are features of the Advanced Tab under Printer Properties? (SelectTHREE).
    • A. 

      Set printing defaults.

    • B. 

      Specify a separator page.

    • C. 

      Spool print jobs and start print jobs immediately.

    • D. 

      Print a test page.

    • E. 

      Pause printing

    • F. 

      Delete ports.

  • 36. 
    A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST?
    • A. 

      Restart the spooler service.

    • B. 

      Reboot the computer.

    • C. 

      Access the print queue and pause all print jobs.

    • D. 

      Purchase a new USB cable.

  • 37. 
    Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO).
    • A. 

      Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet.

    • B. 

      Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder.

    • C. 

      Add multiple users in the Control Panel User Account applet

    • D. 

      Use NTFS security to secure the data files.

    • E. 

      Use the Security Center Control Panel Applet to secure resources on the shared system

  • 38. 
    Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs?
    • A. 

      Hand recognition software

    • B. 

      Smart card reader

    • C. 

      Biometric fingerprint reader

    • D. 

      Portable face recognition reader

  • 39. 
    A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation?
    • A. 

      Allow the customer to continue uninterrupted and remain silent until a response is requested

    • B. 

      Inform the customer that the technician is only trying to help

    • C. 

      Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved.

    • D. 

      State that the technician will need to speak with a supervisor about this problem and then put the customer on hold.

  • 40. 
    Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor?
    • A. 

      Laser

    • B. 

      Thermal

    • C. 

      Impact

    • D. 

      Ink dispersion

  • 41. 
    A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST?
    • A. 

      Vents for blockage

    • B. 

      Hyperthreading settings

    • C. 

      Ribbon cable seating

    • D. 

      CPU seating

  • 42. 
    Which of the following can be upgraded on a laser printer? (Select TWO).
    • A. 

      Pickup roller assembly

    • B. 

      Fuser assembly

    • C. 

      Hard drive

    • D. 

      RAM

    • E. 

      Corona wire

  • 43. 
    A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard?
    • A. 

      Itanium

    • B. 

      Athlon

    • C. 

      Pentium III

    • D. 

      Xeon

  • 44. 
    Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)?
    • A. 

      My Computer > Properties > Hardware tab > Windows Update

    • B. 

      Control Panel > Network Connections > Tools > Drivers

    • C. 

      Device Manager > Network adapters > Properties > Driver tab

    • D. 

      My Network Places > Tools > Drivers > Update Driver

  • 45. 
    Which of the following would be the BEST way to improve airflow inside a computer?
    • A. 

      Remove unneeded fans.

    • B. 

      Install a liquid cooling solution.

    • C. 

      Install round IDE cabling.

    • D. 

      Replace the side panels with mesh wires.

  • 46. 
    Which of the following components are included in a typical laser printer maintenance kit? (Select THREE).
    • A. 

      Image drum

    • B. 

      Paper pickup rollers

    • C. 

      Fuser

    • D. 

      Duplexer

    • E. 

      Toner

    • F. 

      Transfer roller

  • 47. 
    Which of the following are printing protocols that can be used for printing over a network? (Select TWO).
    • A. 

      HTTP

    • B. 

      RAW

    • C. 

      LPR

    • D. 

      FTP

    • E. 

      USB

  • 48. 
    A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).
    • A. 

      There are not enough fans.

    • B. 

      The case is too small.

    • C. 

      The processor is too fast.

    • D. 

      One or more fans are inoperable.

    • E. 

      The memory is defective.

  • 49. 
    A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause?
    • A. 

      The software is not supported by the operating system.

    • B. 

      The hardware dongle was not installed.

    • C. 

      The software was installed incorrectly.

    • D. 

      The operating system does not support security dongles

  • 50. 
    After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST?
    • A. 

      Connect the drive as a slave to another computer and use REGEDIT to correct the issue.

    • B. 

      Run System Restore to get to a previous working condition.

    • C. 

      Use the boot disk and run SCANREG /RESTORE.

    • D. 

      Boot using Last Known Good Configuration.

  • 51. 
    Which of the following printers use a carbon film or inked ribbon to print?
    • A. 

      Laser

    • B. 

      Ink jet

    • C. 

      Impact

    • D. 

      Thermal

  • 52. 
    Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"?
    • A. 

      Efficiency tracking.

    • B. 

      Issue prevention.

    • C. 

      Root cause analysis.

    • D. 

      Problem analysis.

  • 53. 
    When configuring biometric devices, which of the following would be the MOST dangerous type of error?
    • A. 

      False negative

    • B. 

      True negative

    • C. 

      True positive

    • D. 

      False positive

  • 54. 
    A user wants to upgrade to Windows XP Home from Windows 95. Which of the following describe the potential upgrade paths? (Select TWO).
    • A. 

      Upgrade to Windows 98SE then to Windows XP Home.

    • B. 

      Upgrade to Windows NT4.0 SP1 then Windows XP Home.

    • C. 

      Perform a clean installation of Windows XP Home.

    • D. 

      Upgrade to Windows 95 OSR2, then to Windows 98SE then Windows XP Home.

    • E. 

      Upgrade to Windows XP Home directly from Windows 95.

  • 55. 
    To lengthen the life of computer hardware, it is BEST to perform which of the following actions on a routine basis?
    • A. 

      Degauss the display and drives.

    • B. 

      Clean out the dust with compressed air.

    • C. 

      Defragment the hard drive weekly.

    • D. 

      Clean out the dirt with a damp rag.

  • 56. 
    Which of the following is the BEST way to remove a USB device on a laptop computer?
    • A. 

      Remove hardware in Control Panel.

    • B. 

      Stop the device, and then remove from laptop

    • C. 

      Turn off the laptop, and then turn off the device

    • D. 

      Remove the driver from Device Manager

  • 57. 
    Which of the following registry keys store data about all accounts on the machine?
    • A. 

      HKEY_ CURRENT_USER

    • B. 

      KEY_USERS

    • C. 

      HKEY_CURRENT_CONFIG

    • D. 

      HKEY_LOCAL MACHINE

  • 58. 
    When trying to print, a balloon in the system tray indicates a print job has failed to print. Which of the following is the MOST likely cause?
    • A. 

      The printer does not recognize the font type.

    • B. 

      The paper needs to be replenished.

    • C. 

      The computer needs to upload the print job.

    • D. 

      Printer firmware needs to be updated.

  • 59. 
    A user has asked for a technician to update the device drivers for their modem on a Windows XP system. The technician has the correct, updated drivers, but is unable to successfully install the drivers. Which of the following would be the MOST likely cause of the problem?
    • A. 

      The high encryption package is not installed.

    • B. 

      The modem is not functioning properly.

    • C. 

      The account does not have permission to install drivers.

    • D. 

      The modem is not recognized in Device Manager.

  • 60. 
    Which of the following is a hazard associated with improper disposal of a CRT?
    • A. 

      Electromagnetic Interference (EMI)

    • B. 

      Mercury

    • C. 

      Lithium

    • D. 

      High vacuum

  • 61. 
    While working inside of a desktop computer, a technician finds a wire with insulation damage from rubbing up against a cooling fan. Which of the following should be used to repair the wire?
    • A. 

      Electrical tape

    • B. 

      Masking tape

    • C. 

      Duct tape

    • D. 

      Wire nut

  • 62. 
    Which of the following command lines should a technician use to uninstall the Windows XPService Pack 2?
    • A. 

      PROGMAN.EXE

    • B. 

      TASKMAN.EXE

    • C. 

      SPUNINST.EXE

    • D. 

      CONVERT.EXE

  • 63. 
    Before shipping a laptop, which of the following should be removed to avoid damage during transit?
    • A. 

      PC card adapters

    • B. 

      LCD

    • C. 

      DVD.ROM drive

    • D. 

      Backlight

  • 64. 
    Which of the following would a technician go to setup a password that would be required prior to booting into the operating system?
    • A. 

      LDAP

    • B. 

      POST

    • C. 

      BIOS

    • D. 

      User Accounts

  • 65. 
    A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Which of the following is the BEST preventive maintenance procedure that the technician should perform?
    • A. 

      Directly spray the vents with compressed air.

    • B. 

      Install ceiling fans in the room.

    • C. 

      Use a moist rag to clean the vents monthly.

    • D. 

      Periodically clean the vents using a small vacuum cleaner.

  • 66. 
    A technician is planning to open and work on a CRT monitor. Which of the following should the technician take under consideration?
    • A. 

      Electromagnetic interference

    • B. 

      High voltage discharge

    • C. 

      Radio frequency interference

    • D. 

      Uninterruptible Power Supply (UPS)

  • 67. 
    A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Which of the following should the technician keep in mind when setting up the lab?
    • A. 

      Cable management to avoid trip hazards

    • B. 

      Electrical safety with the extra network cables

    • C. 

      Location of the PCs with respect to each other

    • D. 

      Number of fans located in the room so system does not overheat

  • 68. 
    A customer brings a PC for a technician to repair. Which of the following can the technician do to better understand the customers issue?
    • A. 

      Begin running diagnostic software and confirm findings with another technician.

    • B. 

      Ask open-ended questions to gather the symptoms.

    • C. 

      Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.

    • D. 

      Get the customer contact information, run diagnostic tests, and then confirm the findings with the customer.

  • 69. 
    Which of the following usually has the HIGHEST latency?
    • A. 

      Fiber

    • B. 

      DSL

    • C. 

      Cable

    • D. 

      Satellite

  • 70. 
    Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment?
    • A. 

      DSL

    • B. 

      Broadband

    • C. 

      Satellite

    • D. 

      Fiber

  • 71. 
    When setting up a WAP, which of the following is broadcasted by default and should be disabled?
    • A. 

      WPA

    • B. 

      WEP

    • C. 

      SSID

    • D. 

      RADIUS

  • 72. 
    Which of the following is the purpose of the voltage selector switch?
    • A. 

      To allow the power supply to operate at different voltages

    • B. 

      To change the voltage coming from the wall

    • C. 

      To allow alternating current to be used instead of direct current

    • D. 

      To change the output voltage to meet the needs of the motherboard

  • 73. 
    The power brick or external power supply serves which of the following functions for a portable computer?
    • A. 

      Filters incoming voltage spikes and surges.

    • B. 

      Allows for a portable computer to be easily moved without being plugged into an outlet.

    • C. 

      Changes DC power to AC power to charge the battery and enhances portability.

    • D. 

      Converts AC power to DC power that a computer can use to operate and charge its battery.

  • 74. 
    Which of the following memory modules has 168 pins?
    • A. 

      SODIMM

    • B. 

      DIMM

    • C. 

      SIMM

    • D. 

      RIMM

  • 75. 
    Which of the following has the speed of PC2700?
    • A. 

      DDR

    • B. 

      SDRAM

    • C. 

      DDR3

    • D. 

      DDR2

  • 76. 
    Which of the following printer types shoots the ink onto the paper?
    • A. 

      Impact

    • B. 

      Dot Matrix

    • C. 

      Laser

    • D. 

      Inkjet

  • 77. 
    Which of the following printer types stamps the ink onto the paper?
    • A. 

      Thermal

    • B. 

      Laser

    • C. 

      Inkjet

    • D. 

      Impact

  • 78. 
    Which of the following printers requires special paper to be used for printing?
    • A. 

      Thermal

    • B. 

      Inkjet

    • C. 

      Color Laser

    • D. 

      Laser

  • 79. 
    Which of the following allows a secure connection between two points?
    • A. 

      HTTP

    • B. 

      VPN

    • C. 

      FTP

    • D. 

      WAN

  • 80. 
    Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card?
    • A. 

      ISA

    • B. 

      AGP 4X

    • C. 

      PCMCIA

    • D. 

      PCIe X16