CompTIA A+ 220-701 Essentials Practice Test....(Part 1)

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Freddyoca
F
Freddyoca
Community Contributor
Quizzes Created: 5 | Total Attempts: 4,827
| Attempts: 1,893
SettingsSettings
Please wait...
  • 1/80 Questions

    Which of the following may cause a customer to experience excessive heat in a laptop?

    • The processor is improperly seated due to bent pins.
    • Insufficient memory for the OS.
    • The airflow is blocked
    • Excessive internal display brightness is set.
Please wait...
About This Quiz

I will try to do about 3 parts with 75-80 questions each.

A Plus Essential Quizzes & Trivia

Quiz Preview

  • 2. 

    While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?

    • Ask the customer permission to put them on hold and listen politely to the co-workers stories.

    • Put the customer on hold just for a few minutes and join the conversation.

    • Forward the customer to another technician and join the conversation.

    • Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

    Correct Answer
    A. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
    Explanation
    In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

    Rate this question:

  • 3. 

    A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns?

    • Trojan may have infected the OS or worked its way into the MBR. What did you downloadrecently that caused the problem?

    • I understand your concern, and will try to have your computer working again as quickly aspossible so that you can finish your report.

    • If the paper was so important to you, you should have created a backup copy so you couldfinish it on another computer.

    • I do not understand why you are upset. I am sure your professor will understand and you will beable to turn in the paper tomorrow.

    Correct Answer
    A. I understand your concern, and will try to have your computer working again as quickly aspossible so that you can finish your report.
    Explanation
    The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

    Rate this question:

  • 4. 

    Which of the following connector types is used with twisted pair cable?

    • T-Connector

    • BNC

    • RJ-45

    • LC

    Correct Answer
    A. RJ-45
    Explanation
    With twisted pair cable you can use RJ-45 connector. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN), especially Ethernets

    Rate this question:

  • 5. 

    A technician receives a boot error message OS not found. Which of the following should the technician check?

    • The boot order in the BIOS

    • If Plug and Play is enabled

    • If the computer is in Safe Mode

    • If the BIOS is current

    Correct Answer
    A. The boot order in the BIOS
    Explanation
    First check the boot order.

    Rate this question:

  • 6. 

    While working inside of a desktop computer, a technician finds a wire with insulation damage from rubbing up against a cooling fan. Which of the following should be used to repair the wire?

    • Electrical tape

    • Masking tape

    • Duct tape

    • Wire nut

    Correct Answer
    A. Electrical tape
    Explanation
    Electrical tape should be used to repair the wire with insulation damage. Electrical tape is specifically designed for electrical applications and provides insulation and protection against further damage. It is made of a non-conductive material and has adhesive properties that allow it to securely wrap around the damaged wire, providing a safe and reliable repair. Masking tape and duct tape are not suitable for electrical repairs as they do not provide the necessary insulation and may pose a safety risk. A wire nut is used to connect or splice wires together, but it is not designed for repairing damaged insulation.

    Rate this question:

  • 7. 

    Which of the following would be the LAST step to take when installing a printer?

    • Reboot the computer

    • Perform a self-test page.

    • Print a test page.

    • Cycle the printers power.

    Correct Answer
    A. Print a test page.
    Explanation
    The last step to take when installing a printer would be to print a test page. This step is usually performed after all the necessary software and drivers have been installed and the printer has been successfully connected to the computer. Printing a test page helps to ensure that the printer is functioning properly and that it is able to communicate with the computer. It also allows the user to check the print quality and make any necessary adjustments before using the printer for actual printing tasks.

    Rate this question:

  • 8. 

    Which of the following printers requires special paper to be used for printing?

    • Thermal

    • Inkjet

    • Color Laser

    • Laser

    Correct Answer
    A. Thermal
    Explanation
    Thermal printers require special paper to be used for printing because they use heat to create an image on the paper. The special paper used for thermal printing is coated with a heat-sensitive material that reacts to the heat generated by the printer, resulting in the desired image or text. This type of printer is commonly used for printing receipts, tickets, and labels.

    Rate this question:

  • 9. 

    Which of the following would a technician go to setup a password that would be required prior to booting into the operating system?

    • LDAP

    • POST

    • BIOS

    • User Accounts

    Correct Answer
    A. BIOS
    Explanation
    A technician would go to the BIOS (Basic Input/Output System) to set up a password that would be required before booting into the operating system. The BIOS is a firmware that is responsible for initializing hardware during the booting process. It provides a user interface where various settings, including security measures like password protection, can be configured. By setting up a password in the BIOS, the technician can ensure that unauthorized users cannot access the operating system without entering the correct password during the booting process.

    Rate this question:

  • 10. 

    Which of the following is an advantage of upgrading to a 64-bit version of Windows?

    • A greater number of dynamic disks or disks larger than 1 TB can be supported.

    • Multiple applications running in 16-bit compatibility mode are supported.

    • More than 4GB of RAM, in some cases up to 128GB of RAM can be supported.

    • A new anti-virus protection scheme called Data Execution Prevention is supported.

    Correct Answer
    A. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported.
    Explanation
    The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

    Rate this question:

  • 11. 

    Which of the following is the BEST way to remove a USB device on a laptop computer?

    • Remove hardware in Control Panel.

    • Stop the device, and then remove from laptop

    • Turn off the laptop, and then turn off the device

    • Remove the driver from Device Manager

    Correct Answer
    A. Stop the device, and then remove from laptop
    Explanation
    The best way to remove a USB device on a laptop computer is to stop the device first and then remove it from the laptop. This ensures that all data transfers are completed and the device is safely disconnected from the laptop, reducing the risk of data loss or damage to the device.

    Rate this question:

  • 12. 

    A technician is planning to open and work on a CRT monitor. Which of the following should the technician take under consideration?

    • Electromagnetic interference

    • High voltage discharge

    • Radio frequency interference

    • Uninterruptible Power Supply (UPS)

    Correct Answer
    A. High voltage discharge
    Explanation
    When planning to open and work on a CRT monitor, the technician should take high voltage discharge into consideration. CRT monitors contain a high voltage capacitor that stores electrical energy even when the monitor is turned off and unplugged. If the technician does not discharge this high voltage properly before working on the monitor, they could be at risk of electric shock. Therefore, it is important for the technician to take precautions and ensure their safety by discharging the high voltage before attempting any repairs or maintenance on the CRT monitor.

    Rate this question:

  • 13. 

    Which of the following printer types shoots the ink onto the paper?

    • Impact

    • Dot Matrix

    • Laser

    • Inkjet

    Correct Answer
    A. Inkjet
    Explanation
    An inkjet printer shoots tiny droplets of ink onto the paper to create the desired print. This type of printer uses a printhead that contains several nozzles, which spray the ink onto the paper in precise patterns. The inkjet technology allows for high-resolution printing and the ability to produce vibrant colors. Unlike impact and dot matrix printers, which use physical contact to transfer ink onto the paper, the inkjet printer achieves printing without any physical contact, making it a popular choice for both home and office use.

    Rate this question:

  • 14. 

    Which of the following allows a secure connection between two points?

    • HTTP

    • VPN

    • FTP

    • WAN

    Correct Answer
    A. VPN
    Explanation
    A Virtual Private Network (VPN) shows all computers on the local network even if they are
    physically located at a remote location.

    Rate this question:

  • 15. 

    To lengthen the life of computer hardware, it is BEST to perform which of the following actions on a routine basis?

    • Degauss the display and drives.

    • Clean out the dust with compressed air.

    • Defragment the hard drive weekly.

    • Clean out the dirt with a damp rag.

    Correct Answer
    A. Clean out the dust with compressed air.
    Explanation
    To lengthen the life of computer hardware, it is best to clean out the dust with compressed air on a routine basis. Dust accumulation can cause overheating and damage to the internal components of the computer. Regularly cleaning out the dust helps to maintain proper airflow and prevent the hardware from overheating, thus extending its lifespan.

    Rate this question:

  • 16. 

    When setting up a WAP, which of the following is broadcasted by default and should be disabled?

    • WPA

    • WEP

    • SSID

    • RADIUS

    Correct Answer
    A. SSID
    Explanation
    The SSID (Service Set Identifier) is broadcasted by default when setting up a WAP (Wireless Access Point) and should be disabled for security reasons. The SSID is the name of the wireless network and broadcasting it can make the network more vulnerable to unauthorized access. By disabling the SSID broadcast, the network becomes "hidden" and users need to manually enter the SSID to connect, adding an extra layer of protection.

    Rate this question:

  • 17. 

    A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?

    • Start>Run>typeipconfig>click OK and ask user to read the results.

    • Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the resuls

    • Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results.

    • Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read theresults.

    Correct Answer
    A. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read theresults.
    Explanation
    The Ipconfig command is used to find the IP configuration information of a computer. The Syntax IPCONFIG /all displays full configuration information. You can type the Ipconfig command by clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command.

    Rate this question:

  • 18. 

    Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

    • Format a partition, install device drivers, and install the operating system

    • Create a partition, format the partition, and install the operating system.

    • Install the operating system, create a partition, and install device drivers.

    • Install the operating system, install device drivers, and create a partition.

    Correct Answer
    A. Create a partition, format the partition, and install the operating system.
    Explanation
    To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

    Rate this question:

  • 19. 

    A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST?

    • Vents for blockage

    • Hyperthreading settings

    • Ribbon cable seating

    • CPU seating

    Correct Answer
    A. Vents for blockage
    Explanation
    The correct answer is to check the vents for blockage first. When a workstation shuts down after extended periods of operation, it is often due to overheating. Checking the vents for blockage is important because if they are clogged with dust or debris, it can restrict airflow and cause the system to overheat. By clearing any blockages in the vents, the technician can ensure proper airflow and prevent the workstation from shutting down unexpectedly.

    Rate this question:

  • 20. 

    A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Which of the following should the technician keep in mind when setting up the lab?

    • Cable management to avoid trip hazards

    • Electrical safety with the extra network cables

    • Location of the PCs with respect to each other

    • Number of fans located in the room so system does not overheat

    Correct Answer
    A. Cable management to avoid trip hazards
    Explanation
    When setting up a lab with multiple wired PCs and a switch in a physical star network configuration, cable management to avoid trip hazards is important to consider. This means organizing and securing the cables properly to prevent them from becoming tangled or causing accidents. By keeping the cables neat and out of the way, the technician can ensure a safe and efficient working environment in the lab.

    Rate this question:

  • 21. 

    A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use?

    • 224.0.0.1

    • 255.0.0.0

    • 255.255.0.0

    • 255.255.255.0

    Correct Answer
    A. 255.255.0.0
    Explanation
    The technician would use the subnet mask 255.255.0.0 for a class B network because this subnet mask allows for a larger number of host addresses compared to the other options. A class B network uses the first two octets for the network portion, and the remaining two octets for the host portion. The subnet mask 255.255.0.0 means that the first two octets are used for the network portion, while the last two octets are used for the host portion, providing a larger range of possible host addresses.

    Rate this question:

  • 22. 

    After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do?

    • Install a larger fan near the hard drive to cool the system.

    • Clean the drive with compressed air and continue to use it

    • Remove and replace the drive.

    • Apply more thermal compound and reseat the drive.

    Correct Answer
    A. Remove and replace the drive.
    Explanation
    The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

    Rate this question:

  • 23. 

    Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor?

    • Laser

    • Thermal

    • Impact

    • Ink dispersion

    Correct Answer
    A. Laser
    Explanation
    Laser printers use an electrostatic charge to create an image of the page onto a charged photoreceptor. This process involves a laser beam that scans across the photoreceptor, creating areas of positive and negative charge. The toner, which is negatively charged, is then attracted to the positively charged areas on the photoreceptor, forming the image. Finally, the toner is transferred onto the paper and fused using heat and pressure, resulting in the printed image.

    Rate this question:

  • 24. 

    Before shipping a laptop, which of the following should be removed to avoid damage during transit?

    • PC card adapters

    • LCD

    • DVD.ROM drive

    • Backlight

    Correct Answer
    A. PC card adapters
    Explanation
    PC card adapters should be removed before shipping a laptop to avoid damage during transit because they are external devices that can easily get detached or damaged during movement. Removing them ensures that they are not subjected to any stress or impact that could potentially cause damage. Additionally, removing PC card adapters also reduces the overall weight and size of the laptop, making it easier and safer to transport.

    Rate this question:

  • 25. 

    Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment?

    • DSL

    • Broadband

    • Satellite

    • Fiber

    Correct Answer
    A. Fiber
    Explanation
    Fiber has the highest cost of implementation in a small office home office (SOHO) environment. This is because fiber optic cables are made of glass or plastic and require specialized installation and equipment. The cost of laying fiber optic cables can be expensive, especially for small offices or homes. Additionally, the equipment needed to connect to fiber networks, such as routers and modems, can also be costly. On the other hand, DSL, broadband, and satellite connections are generally more affordable and easier to install in a SOHO environment.

    Rate this question:

  • 26. 

    Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card?

    • ISA

    • AGP 4X

    • PCMCIA

    • PCIe X16

    Correct Answer
    A. PCMCIA
    Explanation
    A technician would need a PCMCIA expansion slot in a laptop to install a cellular modem card. PCMCIA stands for Personal Computer Memory Card International Association and is a type of expansion slot commonly found in laptops. It allows for the installation of various types of cards, including cellular modem cards, which enable the laptop to connect to cellular networks for internet access. The other options, ISA, AGP 4X, and PCIe X16, are not commonly found in laptops and are not suitable for installing a cellular modem card.

    Rate this question:

  • 27. 

    Which of the following types of portable media offers the LARGEST storage capacity?

    • DVD.DL

    • CD.RW

    • CD.R

    • DVD.R

    Correct Answer
    A. DVD.DL
    Explanation
    DVD.DL offers the largest storage capacity among the given options. DVD.DL stands for DVD Dual Layer, which means it has two layers of data storage on one disc. This allows it to store more data compared to the other options like CD.RW, CD.R, and DVD.R. DVD.DL can typically store up to 8.5 gigabytes (GB) of data, making it the best choice for larger storage needs.

    Rate this question:

  • 28. 

    Which of the following interfaces are typically supported on the input side of a KVM switch?

    • PS/2, VGA, USB

    • DB25, DB9, PS/2

    • PS/2, DB9, USB

    • PS/2, DB25, VGA

    Correct Answer
    A. PS/2, VGA, USB
    Explanation
    The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

    Rate this question:

  • 29. 

    A technician has added a wireless network interface card (NIC) to a laptop. When connecting the laptop to a wireless network, the technician successfully tests for speeds of up to 54 Mbps. Which of the following standards of wireless card did the technician install?

    • 802.11g

    • 802.11x

    • 802.11b

    • 802.11q

    Correct Answer
    A. 802.11g
    Explanation
    You need to use 802.11g standard if you want to use a standard that can support communication up to 54Mbps. 802.11x refers to the family of 802.11 standards, 802.11b supports communication only up to 11Mbps, and Bluetooth supports communication up to 3Mbps.

    Rate this question:

  • 30. 

    Which of the following BEST describes the function of a DNS server?

    • Secures network traffic through shared key encryption.

    • Provides resolution of host names to IP addresses.

    • Provides security for a network through the use of ACLs.

    • Dynamically assigns IP addresses for easy client configuration.

    Correct Answer
    A. Provides resolution of host names to IP addresses.
    Explanation
    A DNS server is responsible for resolving host names to their corresponding IP addresses. When a user enters a website URL into their browser, the DNS server translates that URL into the IP address of the server where the website is hosted. This allows the user's device to establish a connection with the correct server and retrieve the requested web page.

    Rate this question:

  • 31. 

    A technician notices that there is a second partition on the primary hard drive. This partition is not assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely explanation for this extra partition?

    • Space reserved by the drive manufacturer for firmware.

    • Space set aside by Windows for use by the virtual memory swap file.

    • A potentially dangerous virus has been downloaded onto the system.

    • A recovery partition put there by the manufacturer.

    Correct Answer
    A. A recovery partition put there by the manufacturer.
    Explanation
    The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique.

    Rate this question:

  • 32. 

    A user has asked for a technician to update the device drivers for their modem on a Windows XP system. The technician has the correct, updated drivers, but is unable to successfully install the drivers. Which of the following would be the MOST likely cause of the problem?

    • The high encryption package is not installed.

    • The modem is not functioning properly.

    • The account does not have permission to install drivers.

    • The modem is not recognized in Device Manager.

    Correct Answer
    A. The account does not have permission to install drivers.
    Explanation
    The most likely cause of the problem is that the account does not have permission to install drivers. This is because the technician has the correct, updated drivers but is unable to successfully install them. If the account does not have the necessary permissions, it would prevent the installation of the drivers.

    Rate this question:

  • 33. 

    Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)?

    • My Computer > Properties > Hardware tab > Windows Update

    • Control Panel > Network Connections > Tools > Drivers

    • Device Manager > Network adapters > Properties > Driver tab

    • My Network Places > Tools > Drivers > Update Driver

    Correct Answer
    A. Device Manager > Network adapters > Properties > Driver tab
    Explanation
    The correct answer is Device Manager > Network adapters > Properties > Driver tab. This path allows users to access the Device Manager, where they can locate the network adapters section and access the properties of the specific NIC. From there, they can navigate to the Driver tab and upgrade the drivers for the network interface card.

    Rate this question:

  • 34. 

    The power brick or external power supply serves which of the following functions for a portable computer?

    • Filters incoming voltage spikes and surges.

    • Allows for a portable computer to be easily moved without being plugged into an outlet.

    • Changes DC power to AC power to charge the battery and enhances portability.

    • Converts AC power to DC power that a computer can use to operate and charge its battery.

    Correct Answer
    A. Converts AC power to DC power that a computer can use to operate and charge its battery.
    Explanation
    The power brick or external power supply converts AC power to DC power that a computer can use to operate and charge its battery. This is necessary because most computers operate on DC power, and the power supply ensures that the correct voltage and current is provided to the computer. It also allows the computer to be used and charged without relying on a direct connection to an electrical outlet, enhancing its portability.

    Rate this question:

  • 35. 

    Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer?

    • Parallel port

    • Serial port

    • IEEE 1394 port

    • USB port

    Correct Answer
    A. Serial port
    Explanation
    If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. They are used for the RS-232 (serial) ports

    Rate this question:

  • 36. 

    A customer brings a PC for a technician to repair. Which of the following can the technician do to better understand the customers issue?

    • Begin running diagnostic software and confirm findings with another technician.

    • Ask open-ended questions to gather the symptoms.

    • Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.

    • Get the customer contact information, run diagnostic tests, and then confirm the findings with the customer.

    Correct Answer
    A. Ask open-ended questions to gather the symptoms.
    Explanation
    Asking open-ended questions to gather the symptoms is the best approach for a technician to better understand the customer's issue. Open-ended questions allow the customer to provide detailed information about their problem, which can help the technician diagnose and troubleshoot more accurately. This approach also encourages effective communication and ensures that the technician has a comprehensive understanding of the issue before proceeding with any diagnostic tests or solutions.

    Rate this question:

  • 37. 

    Which of the following usually has the HIGHEST latency?

    • Fiber

    • DSL

    • Cable

    • Satellite

    Correct Answer
    A. Satellite
    Explanation
    Satellite usually has the highest latency compared to other options like fiber, DSL, and cable. This is because satellite signals have to travel a long distance from the Earth to the satellite in space and then back down again, resulting in a delay or latency in the transmission of data. Fiber, DSL, and cable connections are generally faster and have lower latency as they rely on physical cables that can transmit data at higher speeds without the need for signals to travel through space.

    Rate this question:

  • 38. 

    The BEST information to document when changing the refresh rate on the display is to include:

    • The previous refresh rate and the new refresh rate applied.

    • The method that was used to access the display properties to change the refresh rate.

    • All the refresh rates that were tested.

    • The color resolution the user requested as well as the refresh rate.

    Correct Answer
    A. The previous refresh rate and the new refresh rate applied.
    Explanation
    The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

    Rate this question:

  • 39. 

    When configuring biometric devices, which of the following would be the MOST dangerous type of error?

    • False negative

    • True negative

    • True positive

    • False positive

    Correct Answer
    A. False positive
    Explanation
    A false positive error in configuring biometric devices would be the most dangerous type of error. This means that the system incorrectly identifies an unauthorized person as authorized, granting them access to sensitive areas or information. This poses a significant security risk as it compromises the integrity of the entire biometric authentication system, allowing unauthorized individuals to bypass security measures and potentially cause harm or commit fraudulent activities.

    Rate this question:

  • 40. 

    While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled?

    • Help limit radio frequency interference (RFI) inside the case.

    • Help ensure proper air flow through the case.

    • Help prevent moisture buildup in the case.

    • Help limit electrostatic discharge (ESD) inside the case.

    Correct Answer
    A. Help ensure proper air flow through the case.
    Explanation
    The chassis of a PC is designed for proper internal airflow across the various components. However, if your PC's enclosures are open, then the cooling of the PC changes dramatically. The cooling of some components can be reduced or totally eliminated and can cause damage.

    Rate this question:

  • 41. 

    A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT?

    • Clean the toner cartridge

    • Change the paper.

    • Replace the fuser

    • Print a test page.

    Correct Answer
    A. Print a test page.
    Explanation
    If a printer is not working for a particular user then the first thing that you should try is to print a testpage from the computer which is unable to use the printer. If that does not work then you mayneed to delete and reinstall the printer.
    Printing a test page using the printer's self-test will not lead you anywhere because it can only tellthat the printer is printing fine, which you already know. You should always use the test page feature from the printer properties, not from an application, to test printing.

    Rate this question:

  • 42. 

    Which of the following is a hazard associated with improper disposal of a CRT?

    • Electromagnetic Interference (EMI)

    • Mercury

    • Lithium

    • High vacuum

    Correct Answer
    A. Mercury
    Explanation
    Improper disposal of a CRT (Cathode Ray Tube) can lead to the release of mercury, which is a hazardous substance. CRTs contain a small amount of mercury in the form of phosphor powder, which is used to create the display. If not disposed of properly, the mercury can leach into the environment, contaminating soil and water sources. Mercury is a toxic substance that can have harmful effects on human health and the ecosystem. Therefore, the correct answer is mercury.

    Rate this question:

  • 43. 

    Which of the following printer types stamps the ink onto the paper?

    • Thermal

    • Laser

    • Inkjet

    • Impact

    Correct Answer
    A. Impact
    Explanation
    Impact printers use a mechanical mechanism to strike or impact an inked ribbon onto the paper, leaving an impression of the desired text or image. This process is similar to using a typewriter, where physical force is applied to transfer the ink onto the paper. Unlike other printer types that use heat or spraying mechanisms, impact printers are known for their reliability and ability to create carbon copies.

    Rate this question:

  • 44. 

    Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs?

    • Hand recognition software

    • Smart card reader

    • Biometric fingerprint reader

    • Portable face recognition reader

    Correct Answer
    A. Biometric fingerprint reader
    Explanation
    A biometric fingerprint reader is a cost-effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs. This technology allows users to authenticate themselves using their unique fingerprints, eliminating the need for passwords and reducing the risk of password-related security breaches. Additionally, fingerprint readers are relatively affordable and widely available, making them a practical choice for organizations looking to enhance security while minimizing costs.

    Rate this question:

  • 45. 

    When trying to print, a balloon in the system tray indicates a print job has failed to print. Which of the following is the MOST likely cause?

    • The printer does not recognize the font type.

    • The paper needs to be replenished.

    • The computer needs to upload the print job.

    • Printer firmware needs to be updated.

    Correct Answer
    A. The paper needs to be replenished.
    Explanation
    The most likely cause for the print job failure indicated by the balloon in the system tray is that the paper needs to be replenished. This is because if the printer runs out of paper, it will not be able to print the document successfully.

    Rate this question:

  • 46. 

    Which of the following is the purpose of the voltage selector switch?

    • To allow the power supply to operate at different voltages

    • To change the voltage coming from the wall

    • To allow alternating current to be used instead of direct current

    • To change the output voltage to meet the needs of the motherboard

    Correct Answer
    A. To allow the power supply to operate at different voltages
    Explanation
    The voltage selector switch is used to allow the power supply to operate at different voltages. This means that it can be adjusted to match the voltage requirements of different devices or regions. By selecting the appropriate voltage, the power supply can provide the necessary power to the connected devices without causing any damage.

    Rate this question:

  • 47. 

    A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST?

    • Restart the spooler service.

    • Reboot the computer.

    • Access the print queue and pause all print jobs.

    • Purchase a new USB cable.

    Correct Answer
    A. Access the print queue and pause all print jobs.
    Explanation
    The technician should recommend that the user access the print queue and pause all print jobs as the first step. This will temporarily stop all printing tasks and allow the printer to catch up and potentially resolve any issues causing it to print constantly. Restarting the spooler service or rebooting the computer may not address the underlying problem, and purchasing a new USB cable is unlikely to solve the issue if the printer is already receiving print jobs.

    Rate this question:

  • 48. 

    A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. Which of the following would be MOST likely to fix the problem?

    • Have the user demagnetize and restart the monitor

    • Configure the Display Settings on the monitor

    • Change to a lower resolution

    • Configure the Display Settings in Device Manager

    Correct Answer
    A. Configure the Display Settings on the monitor
    Explanation
    Configuring the display settings on the monitor would be the most likely solution to fix the problem. By adjusting the display settings, the user can change the resolution, screen size, and other display parameters to ensure that the desktop appears properly on the monitor. This can help in eliminating the black border and resizing the desktop to its usual size.

    Rate this question:

  • 49. 

    After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST?

    • Connect the drive as a slave to another computer and use REGEDIT to correct the issue.

    • Run System Restore to get to a previous working condition.

    • Use the boot disk and run SCANREG /RESTORE.

    • Boot using Last Known Good Configuration.

    Correct Answer
    A. Boot using Last Known Good Configuration.
    Explanation
    The technician should recommend booting using Last Known Good Configuration as the first step. This is because after running a registry cleaning program, there may have been changes made to the registry that are causing the computer to not boot properly. Booting using Last Known Good Configuration allows the computer to start using the most recent settings that were known to work correctly, which can help resolve the booting issue.

    Rate this question:

Quiz Review Timeline (Updated): Mar 20, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 10, 2011
    Quiz Created by
    Freddyoca
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.