TSI: Compliance Trivia Questions Test! Quiz

4. RUDE & UNPROFESSIONAL - Calling a debtor or anyone a derogatory name, orally or in the collector notes, or speaking to anyone, including Transworld-Commercial Services Division clients and co-workers in a rude, threatening, hostile or unprofessional manner is never permitted.

5. USE OF UNAUTHORIZED MATERIALS - Faxing, sending or using any written materials of any type not approved by Transworld-Commercial Services Division.

6. UNAUTHORIZED SETTLEMENT - Accepting a settlement without first receiving written authorization from the client. You may be held personally liable for difference in the settlement amount and the amount due.

You must give the MRD to anyone you speak with. That includes anyone at the debtor company, co-workers or you mother. It's a privacy issue, not FDCPA.

You must immediately cease all efforts once you learn that the debt is being pursued by other means.

Yes, it is.

You are prohibited from contacting a debtor after receiving a verbal or a written cease and desist request. The file must be noted, the document scanned to bates and the account referred to a manager. The manager may make a call to confirm the debtor's intentions.

This is a violation under "Failure to Document"

You may only use your legal name. James cannot be "Jim", Richard cannot be "Rick" and Jonathan cannot be "Jon"

FAILURE TO ENTER ATTORNEY INFORMATION - Failing to properly “input” attorney information in the computer screen

This can never be done. This is improperly contacting a client.

FAILURE TO NOTIFY THE COLLECTION MANAGER OF PROBLEM ACCOUNTS - Failing to advise the compliance manager of problem accounts where the debtor has threatened to file a complaint with a regulatory agency or the attorney general’s office

If a debtor in California specifically requests to be called at 7:30 am her time at her place of business, it is permissible to do so as long as the request is properly documented. However, if there is no such documentation, it is not allowed to call the debtor after 9 pm or before 8 am their local time. Therefore, the statement is true.

Both are examples of phone abuse.

MISREPRESENTATION - Representing or implying that a collector is an attorney or that Transworld-Commercial Services Division is an entity other than a collections company. Representing oneself as anything but a collector, e.g., government employee, police officer, or court officer.

When a collector has not incurred any type of violation for 3 months, then 1 point will be dropped from a collector’s penalty point total. For example: Assume that a TVP has been incurred on 1/1/10. If by April 1, 2010, the collector has not incurred any new points during this 3-month period, then the 1 point is dropped.

The statement suggests that there are specific procedures that need to be followed before contacting a debtor at their home. This implies that there are legal or ethical guidelines in place to protect debtors from harassment or invasion of privacy. By adhering to these procedures, debt collectors can ensure that they are acting within the boundaries of the law and treating debtors fairly. Therefore, the answer "True" indicates that it is generally not appropriate to contact a debtor at home without following the necessary procedures.

It's only a compliance violation if you threaten to contact them to have them put the debtor on COD basis