TSI: Compliance Trivia Questions Test! Quiz

18 Questions | Total Attempts: 91

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TSI: Compliance Trivia Questions Test! Quiz

TSI: compliance trivia questions test! for you to go to college, you need to portray a certain level of intelligence, and the quiz below is perfect for seeing if you actually comply with the laid down procedures and guidelines that help asses your readiness. Do give the quiz a try and see if you should be packing your bags.


Questions and Answers
  • 1. 
    You cannot represent or imply that you are an attorney, because they are licensed, but it's OK to say you government employee, because anybody can be a government employee.
    • A. 

      True

    • B. 

      False

  • 2. 
    Rude and unprofessional includes calling anyone a derogatory name orally or in the collector notes or speaking to anyone, including TransWorld Systems co-workers, in a rude, threatening or hostile manner.
    • A. 

      True

    • B. 

      False

  • 3. 
    Use of unathorized materials includes faxing, sending or using any written materials of any type not approved by TransWorld Commercial Services Division is prohibbited and a compliance violation.
    • A. 

      True

    • B. 

      False

  • 4. 
    You can settle an account without client authorization IF you feel it is in the best interest of the client.
    • A. 

      True

    • B. 

      False

  • 5. 
    Termination Violation Points (TVP) are assigned against a collector for compliance violations.  Once assigned they cannot be removed.
    • A. 

      True

    • B. 

      False

  • 6. 
    Phone abuse includes making more than 2 unsolicited calls to a debtor within the same business day and holding more than 5 minutes on any one call.
    • A. 

      True

    • B. 

      False

  • 7. 
    A debtor faxes you a "cease & desist" letter.  You have worked this file and an earlier mult with this debtor.  You have always had a good rapport with the debtor and can't understand why he would do this.  You can call him to see if he really means it or he was just having a bad day.
    • A. 

      True

    • B. 

      False

  • 8. 
    Failing to advise the compliance or collection manager of problem accounts where the debtor has threatened to file a complaint with a regulatory agency or the attorney general’s office is a compliance violation.
    • A. 

      True

    • B. 

      False

  • 9. 
    All work performed on the account must be documented.  Calls, emails or faxes to debtors, clients, or anyone regarding the account must document the work performed or call attempts made.
    • A. 

      True

    • B. 

      False

  • 10. 
    You only have to give the "Monitored or recorded line" disclosure (MRD) when speaking with the intended party.  If you are transfered from a receiptionist, you would not have had to give him the MRD.
    • A. 

      True

    • B. 

      False

  • 11. 
    Alias names are not permitted
    • A. 

      True

    • B. 

      False

  • 12. 
    As a general rule, a debtor should not be contacted at home unless specific procedures have been carried out.
    • A. 

      True

    • B. 

      False

  • 13. 
    You can continue working any account after learning that the client is taking action to commence criminal charges against the debtor, or if the account is being pursued through any other means, e.g., another agency or through litigation.
    • A. 

      True

    • B. 

      False

  • 14. 
    It's a compliance violation to contact a debtor's vendors to get a reference.
    • A. 

      True

    • B. 

      False

  • 15. 
    Under the compliance violation "Threats to Contact Vendors", Stating or implying that a debtor's vendors will be contacted to advise the vendors to place the debtor on a COD basis is a violation.
    • A. 

      True

    • B. 

      False

  • 16. 
    If a debtor in California asks you to call her at 7:30 am her time at her place of business, you can do so provided the file is documented as such.  Otherwise, you would be prohibited from calling the debtor after 9pm or before 8 am their local time.
    • A. 

      True

    • B. 

      False

  • 17. 
    You don't need to enter attorney information until the debtor has filed for bankruptcy.
    • A. 

      True

    • B. 

      False

  • 18. 
    Contacting a client when the salesperson has indicated that this client may not be contacted by a collector can be done, but only for a really good reason.
    • A. 

      True

    • B. 

      False

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