Clinical Governance

15 Questions | Total Attempts: 492

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Clinic Quizzes & Trivia

Questions and Answers
  • 1. 
    Which of the following policies are not principles of Clinical Governance?
    • A. 

      Answering over 95% of our calls

    • B. 

      Clinical Audits

    • C. 

      Risk Management

    • D. 

      Staffing and Staff Management

  • 2. 
    On which intranet page do you find more information about the Clinical Governance Policy?
    • A. 

      Superintendent Pharmacist

    • B. 

      Medical Affairs

    • C. 

      L&D

    • D. 

      Supply Chain

  • 3. 
    What is Clinical Governance?
    • A. 

      An effective way to handle complaints

    • B. 

      An NHS policy for patient satisfaction

    • C. 

      Accountability to improve the quality of services

    • D. 

      The governments policy for controlling the NHS

  • 4. 
    How long do we have to respond to an alert?
    • A. 

      One month

    • B. 

      One day

    • C. 

      One year

    • D. 

      One week

  • 5. 
    How often are the NHS patient satisfaction surveys sent out?
    • A. 

      Annually

    • B. 

      Quarterly

    • C. 

      Every month

    • D. 

      Every three months

  • 6. 
    Which of the following has to be completed on the day a complaint is received?
    • A. 

      A resolution of the complaint

    • B. 

      The NHS Trust has to be informed of the issue

    • C. 

      Preventative measures must be put in place to stop the issue occurring again

    • D. 

      An acknowledgement of the complaint is given to the patient

  • 7. 
    Which of the following does not have to occur for a complaint to be closed?
    • A. 

      All investigations and communications have been recorded

    • B. 

      The complaint is 'upheld' or 'not upheld' by a Line Manager

    • C. 

      Disciplinary action is taken against the person who the complaint was made against

    • D. 

      Corrective and Preventive measures must be in place

  • 8. 
    Which of the below is not a requirement of the NHS complaint Policy?
    • A. 

      Complaints are dealt with within a month of their receipt

    • B. 

      Complaints are treated with respect and courtesy

    • C. 

      The person making the complaint is told the outcome of the investigation

    • D. 

      If necessary action is taken in the light of the complaint

  • 9. 
    What Act protects employees against repercussions should they become involved in Whistle Blowing?
    • A. 

      1998 Public Disclosure Act

    • B. 

      1989 Public Disclosure Act

    • C. 

      1998 Public Act

    • D. 

      1989 Disclosure Act

  • 10. 
    Which of the following is an exception to the NHS Complaint Policy?   
    • A. 

      A complaint that was upheld

    • B. 

      A complaint that was not upheld

    • C. 

      A complaint we made over the phone

    • D. 

      A complaint is passed to us but we do not deal with it

  • 11. 
    Which of the following is not Clinical Governance mandatory training?
    • A. 

      Child Protection

    • B. 

      Answer Training

    • C. 

      Product Knowledge

    • D. 

      The NHS Complaint Process

  • 12. 
    How many patient satisfaction surveys must we receive from NHS patients?
    • A. 

      100

    • B. 

      135

    • C. 

      150

    • D. 

      125

  • 13. 
    According to the Responsible Pharmacist Act what is the maxing penalty for a pharmacist if a mistake is made?
    • A. 

      Internal Investigation

    • B. 

      Suspension from job

    • C. 

      Criminal Charges

    • D. 

      Immediate Dismissal

  • 14. 
    Which of the below covers Whistle Blowing in the Danone Conduct Policy?
    • A. 

      Approach the person who has behaved inappropriately

    • B. 

      Report directly to Danone Group Management using Dialert System

    • C. 

      Call the police

    • D. 

      Ignore the situation

  • 15. 
    What percentage of our prescriptions must be clinically reviewed by our pharmacist?
    • A. 

      50%

    • B. 

      25%

    • C. 

      75%

    • D. 

      100%

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