Claims And Return Policy Final

The answer is "No" because in case of exchange due to damage or staff error, it would not be fair or appropriate to charge handling fees to the consultant. The consultant is not responsible for the exchange and should not be penalized for it.

The correct answer states that while doing the CRN (Customer Return Note), the person should press the add button to add the replenished code. This suggests that when processing an exchange or replenishment, the CRN should be completed first, and then the replenished code should be added by pressing the add button. This procedure ensures that the exchange or replenishment is properly recorded and tracked.

If the consultant has not received the campaign product mentioned in the invoice, they can pass a claim under the option "Missing campaign product". This means that the product is not included or included incorrectly in the invoice, and the consultant can request for it to be provided or corrected.

It is compulsory to put the batch code when generating a claim under an expiry product. This is important for tracking and identifying the specific batch of the product that may have caused the issue or needs to be recalled. The batch code helps in investigating and resolving any quality or safety concerns related to the product.

In the claims menu, the "lost in transit" sub type can be found under the option "Parcel not delivered(cancel)". This suggests that if a parcel is lost during transit and not delivered, the appropriate action to take would be to cancel the delivery and file a claim for the lost item.

If a consultant receives the wrong product instead of the one that was billed, the claim will be passed under the option of "Mispicking received wrong product (exchange)". This means that the mistake was made during the picking process, resulting in the consultant receiving a different product than what was intended. The claim will likely involve exchanging the incorrect product for the correct one.

No, the consultant cannot register a claim in one go for both options. The consultant received one damaged quantity of 1932 and one quantity of 1923 instead of 1932. These are two separate issues and would require separate claims to be registered for each.

The correct answer suggests that the consultant received more products than they had initially ordered. This could be due to a picking error, where the person responsible for gathering the products for shipment accidentally included more than what was requested. This is indicated by the phrase "a higher quantity of products than ordered." The answer also mentions that there was an extra product that was not mentioned in the invoice, further supporting the idea that there was an error in the picking process.

If a consultant receives a product in a parcel that is not even on an order and it is fully extra, the option "Picking error picked over (return)" should be selected. This option suggests that there was an error in the picking process, where an extra product was picked and included in the parcel. The consultant should return the extra product as it was not part of the original order.

The question is asking how many options have subtypes. The options provided are 2, 6, 4, and None above. Out of these options, the number 6 is the only one that represents the correct answer. Therefore, the correct answer is 6.