CISCO It Essentials Chapter 11

20 Questions | Total Attempts: 457

SettingsSettingsSettings
CISCO Quizzes & Trivia

Questions and Answers
  • 1. 
    A technician suspects that a hard drive is beginning to fail. Which two conditions would support this suspicion? (Choose two.)
    • A. 

      The hard drive is making unusual noises

    • B. 

      The hard drive must be defragmented often.

    • C. 

      The hard drive has a gradual increase in the number of bad sectors.

    • D. 

      The hard drive light is lit briefly during the boot process.

    • E. 

      The hard drive light is lit briefly when programs are loaded.

  • 2. 
    How should a floppy disk drive be cleaned?
    • A. 

      Apply a vacuum cleaner to the disk slot.

    • B. 

      Use a drive cleaning kit.

    • C. 

      Spray an isopropyl alcohol based cleaner into the hole provided in the drive.

    • D. 

      Remove heads and clean with a mild detergent.

  • 3. 
    While performing routine maintenance, a user notices that the desk area around the computer is cluttered and dusty. After cleaning the desk area, what action should the user take to clean the computer?
    • A. 

      Vacuum all dust and debris from the computer.

    • B. 

      Remove all dust and debris from the computer using a can of compressed air.

    • C. 

      Clean the internal components of the computer using a non-abrasive spray cleaner and an anti-static sponge.

    • D. 

      Clean the inside of the computer using a lint-free cloth and a pencil to dislodge stuck or embedded debris.

  • 4. 
    Which type of hard drive cable connects drives in a daisy chain series and requires manual termination at each end of the daisy chain to prevent data corruption?
    • A. 

      PATA

    • B. 

      SATA

    • C. 

      SCSI

    • D. 

      USB

  • 5. 
    A technician is helping a client select additional RAM for a computer. Which three items should be considered when updating RAM? (Choose three.)
    • A. 

      The quantity of memory must exceed the size of the swap file.

    • B. 

      The memory must be compatible with the video card.

    • C. 

      The memory must be compatible with the motherboard.

    • D. 

      The new memory must be the same type as the memory already present.

    • E. 

      The memory must be as fast as the cache found in the CPU.

    • F. 

      The speed of the new memory must be the same or faster than the existing memory.

  • 6. 
    When examining hard drive cables, what is the best way to determine if a cable is properly plugged in?
    • A. 

      Shake the cable to determine if function is intermittent.

    • B. 

      Replace the cable with a "known good" cable.

    • C. 

      Unplug the cable and plug the cable in to guarantee connection.

    • D. 

      Reboot the device and look for link lights.

  • 7. 
    You are monitoring a new technician installing a device driver on a Windows-based PC. The technician asks why the company requires the use of signed drivers. What would be the best response to give?
    • A. 

      Signed drivers prevent physical damage to devices.

    • B. 

      An unsigned driver can cause files to be fragmented as they are processed.

    • C. 

      A signed driver has passed Microsoft's quality lab test and prevents a system from being compromised.

    • D. 

      All companies making devices for a Windows computer have to have Microsoft sign off on the new driver before it can be added to the operating system.

    • E. 

      A signed driver has been approved by the company that created the device driver.

  • 8. 
    A technician fails to successfully boot a computer into Safe Mode. The technician then successfully boots the computer using a Windows boot disk. What is the most likely cause of the problem?
    • A. 

      Driver failure

    • B. 

      Hard drive failure

    • C. 

      Memory failure

    • D. 

      Corrupt BIOS

  • 9. 
    When a technician is servicing a laser printer, which two dangers need to be avoided? (Choose two.)
    • A. 

      Mercury poisoning

    • B. 

      Electrical shock

    • C. 

      Chromium ingestion

    • D. 

      Burns

    • E. 

      Lead poisoning

  • 10. 
    While troubleshooting a computer, a technician notices that the computer will not boot normally but it can boot into Safe Mode. What is the most likely cause of the problem?
    • A. 

      Hard drive failure

    • B. 

      Video card failure

    • C. 

      A driver

    • D. 

      Corrupt MBR

  • 11. 
    Which two components are considered input devices? (Choose two.)
    • A. 

      Printer

    • B. 

      Camera

    • C. 

      Projector

    • D. 

      MIDI interface

    • E. 

      Speaker

  • 12. 
    A technician has determined that a computer is failing to boot because of a power supply that is not supplying power to the hard drives. What is the correct course of action?
    • A. 

      The technician should attempt to repair the power supply. If the attempt is unsuccessful, the power supply should be thrown in the trash and replaced.

    • B. 

      The technician should attempt to repair the power supply. If the technician is unsuccessful, the power supply should be replaced with a power supply of equal or greater wattage.

    • C. 

      No attempt should be made to repair the power supply. The power supply should be replaced with a power supply of equal or greater wattage.

    • D. 

      Power supplies should always be replaced with components of equal or less wattage to avoid damage to the system from excess power to internal components.

  • 13. 
    Why should you use an antistatic mat when working on the internal components of a computer?
    • A. 

      Protect the technician against electrical shock

    • B. 

      Reduce the chance of computer components being damaged by ESD

    • C. 

      Prevent the technician's tools from being damaged by ESD

    • D. 

      Protect computer components from AC voltage while working on the computer

  • 14. 
    A technician has installed a new processor for a client in an attempt to improve the performance of an older computer. After installing the processor, the technician is unable to start the system. Which two steps should be taken first to solve the problem? (Choose two.)
    • A. 

      Install new memory.

    • B. 

      Reseat the processor.

    • C. 

      Verify that heat sink fans are connected to the power supply.

    • D. 

      Verify CPU compatibility with the motherboard and BIOS version

    • E. 

      Flash the CPU instruction set.

  • 15. 
    Which two motherboard features must be compatible when selecting a new CPU? (Choose two.)
    • A. 

      Chip set

    • B. 

      Number of expansion slots

    • C. 

      Quantity of memory

    • D. 

      Socket type

    • E. 

      Number of USB interfaces

  • 16. 
    While performing routine maintenance on a computer, a user is cleaning dust and debris from the PC using compressed air. How should the technician hold the can of compressed air to avoid damaging the PC?
    • A. 

      Upside down to avoid blowing the dust upward

    • B. 

      Upright to avoid fluid leakage

    • C. 

      Inside the PC at close distance to the motherboard

    • D. 

      Outside the PC to avoid blowing dust outside the PC

  • 17. 
    What are three reasons to add an additional hard drive to a computer? (Choose three.)
    • A. 

      To store the system swap file

    • B. 

      To implement RAID and provide fault tolerance

    • C. 

      To speed up the Internet download speed

    • D. 

      To install a second operating system

    • E. 

      To decrease the time needed for defragmentation

    • F. 

      To increase the CPU speed

  • 18. 
    A technician begins gathering data from a customer by asking open-ended questions. Which question is a proper open-ended question?
    • A. 

      Were any recent updates performed?

    • B. 

      Has anyone installed new software in the past two days?

    • C. 

      Are you the only user to use the PC recently?

    • D. 

      What happens when the PC is powered on?

  • 19. 
    What is the recommended way to clean an optical drive?
    • A. 

      Use compressed air and lint-free cotton swabs.

    • B. 

      Use cotton swabs and denatured alcohol.

    • C. 

      Use a vacuum cleaner.

    • D. 

      Use glass cleaner and a lint-free cloth.

  • 20. 
    Which three peripherals would be considered output devices? (Choose three.)
    • A. 

      Camera

    • B. 

      Display monitor

    • C. 

      Keyboard

    • D. 

      Microphone

    • E. 

      Projector

    • F. 

      Speaker