Business Services - Support Services & Facilities Management Quiz

2.

You have a large print job that needs to be completed in 48 hours. With a tight deadline, who would you turn to for options?

Secretary
Office Admin Asst (Rey)
Office Manager

Correct Answer

A. Office Manager

Explanation

In a situation with a tight deadline for a large print job, it would be best to turn to the Office Manager for options. The Office Manager is typically responsible for overseeing the operations of the office and managing tasks and resources. They would have a better understanding of the available options for completing the print job within the given timeframe, such as coordinating with printing services, allocating additional resources, or adjusting priorities. The Secretary and Office Admin Assistant may not have the authority or knowledge to make such decisions.

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3.

You require an urgent Business visa to India. You ask

Secretary
Office Manager
HR Administrator

Correct Answer

A. Office Manager

Explanation

The Office Manager is the most appropriate person to ask for an urgent Business visa to India as they are responsible for managing the office operations and are likely to have knowledge about the visa application process and requirements. They may also have contacts or resources to expedite the visa application if needed. The Secretary may not have the necessary information or authority to assist with visa matters, and the HR Administrator may be focused on employee-related tasks rather than visa processing.

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4.

You have lost your Office SIM card and require it to be urgently replaced. You inform...

IT Administrator
Secretary
Office Manager

Correct Answer

A. Office Manager

Explanation

The Office Manager is the correct person to inform in this situation because they are responsible for managing the office and its resources, including the SIM cards for office phones. They have the authority to initiate the process of replacing the lost SIM card and can coordinate with the relevant department or service provider to ensure the replacement is done urgently. The IT Administrator may have technical knowledge but may not have the authority to handle SIM card replacements, while the Secretary may not have the necessary authority or responsibility in managing office resources.

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5.

Norton Rose, Dubai have 2 postal addresses - POB 103747 & POB 26431, which we check daily.

True
False

Correct Answer

A. True

Explanation

The statement is true because it states that Norton Rose in Dubai has two postal addresses, POB 103747 and POB 26431, which they check daily. This implies that Norton Rose in Dubai is actively using and monitoring these two postal addresses.

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6.

An NR colleague is flying down regarding matter related work. Expenses have to be kept reasonable and you need to find out our corporate rates at our preferred hotels as well as the possible availability of our company apartment. Who do you ask for more info?

Reception
Secretary
Office Manager

Correct Answer

A. Office Manager

Explanation

The office manager would be the best person to ask for more information in this situation. As the office manager, they would have access to the corporate rates at preferred hotels and would also be aware of the availability of the company apartment. They are responsible for managing office operations and would likely have the necessary information regarding accommodations for business travel.

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7.

The food served by our caters for one of your client meetings was poor. Who would you raise this concern with?

Reception
COO
Office Manager

Correct Answer

A. Office Manager

Explanation

The Office Manager is the appropriate person to raise concerns about the poor food served by the caters for the client meeting. As the person responsible for managing the office and overseeing various operations, the Office Manager has the authority and responsibility to address issues related to office services, including catering arrangements. They can take appropriate action to rectify the situation, such as contacting the caters to provide feedback or making alternative arrangements for future meetings.

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8.

When you experience poor service from our Travel Management company, you should raise your concerns with...

Secretary & Office Manager
COO
Reception

Correct Answer

A. Secretary & Office Manager

Explanation

When you experience poor service from our Travel Management company, it is advisable to raise your concerns with the Secretary & Office Manager. This individual is responsible for managing the office and handling various administrative tasks, including addressing customer complaints and resolving issues. They have the authority and knowledge to investigate the problem, communicate with the Travel Management company, and take appropriate actions to rectify the situation. The Secretary & Office Manager can ensure that your concerns are properly addressed and that necessary steps are taken to improve the service provided.

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9.

Some files which you need were sent away, however, you don't know whether it was to Archive or our Off-Site storage. Who would be the best person to ask?

Secretary
Office Admin Asst (Rey)

Correct Answer

A. Office Admin Asst (Rey)

Explanation

The best person to ask would be the Office Admin Asst (Rey) because they are responsible for managing and organizing files in the office. They would have knowledge of where the files were sent, whether it was to the Archive or the Off-Site storage. The Secretary may not have this information as it is not within their job responsibilities.

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10.

Health & Safety - Workstation assessments at NR Dubai are performed by ________________________

HR
Office Manager

Correct Answer

A. Office Manager

Explanation

Workstation assessments at NR Dubai are performed by the Office Manager. This is because the Office Manager is responsible for managing the overall operations of the office, including ensuring the health and safety of employees. Workstation assessments involve evaluating the ergonomic setup of workstations to ensure that they are comfortable and safe for employees to use. The Office Manager would have the knowledge and authority to conduct these assessments and make any necessary adjustments or recommendations to improve the health and safety of the work environment.

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Business Services - Support Services & Facilities Management Quiz

You've got an urgent matter that needs to be filed and you need a 2" NR black binder - but you can"t find any. Who would be able to give you an accurate answer and order the binders if necessary?

Quiz Preview

You have a large print job that needs to be completed in 48 hours. With a tight deadline, who would you turn to for options?

You require an urgent Business visa to India. You ask

You have lost your Office SIM card and require it to be urgently replaced. You inform...

Norton Rose, Dubai have 2 postal addresses - POB 103747 & POB 26431, which we check daily.

An NR colleague is flying down regarding matter related work. Expenses have to be kept reasonable and you need to find out our corporate rates at our preferred hotels as well as the possible availability of our company apartment. Who do you ask for more info?

The food served by our caters for one of your client meetings was poor. Who would you raise this concern with?

When you experience poor service from our Travel Management company, you should raise your concerns with...

Some files which you need were sent away, however, you don't know whether it was to Archive or our Off-Site storage. Who would be the best person to ask?

Health & Safety - Workstation assessments at NR Dubai are performed by ________________________