BPO/Call Center Operations Training Occupational Safety & Health Test
Instructions: This test is comprised of 20 multiple choice questions. Read the questions carefully and choose the best response to each question/statement, by checking the appropriate response option. Best wishes to all
- 1.
Occupational Safety and Health (OSH) is a cross-functional discipline concerned with the protection of
- A.
A. Society
- B.
B. The employer
- C.
C. The worker
- D.
D. The self
Correct Answer
C. C. The workerExplanation
Occupational Safety and Health (OSH) is a cross-functional discipline concerned with the protection of the worker. This means that OSH aims to ensure the safety and well-being of individuals in the workplace by identifying and mitigating potential hazards and risks. The focus is on preventing work-related injuries, illnesses, and accidents, and promoting a healthy and safe working environment for employees. By prioritizing the worker's safety, OSH contributes to the overall productivity and efficiency of the organization.Rate this question:
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- 2.
As it relates to OSH, an event is considered an accident when it:
- A.
A. Is a near-miss
- B.
B. Is unexpected and unplanned
- C.
C. Results in property damage or injury
- D.
D. Results in an injury
Correct Answer
D. D. Results in an injuryExplanation
An event is considered an accident when it results in an injury. This means that if someone gets hurt as a result of the event, it is classified as an accident. The other options, such as near-miss or property damage, may also be related to safety incidents, but they do not necessarily involve injuries. Therefore, the correct answer is D. Results in an injury.Rate this question:
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- 3.
The goal of OSH is to:
- A.
A. Provide equal pay for equal work done under safe conditions
- B.
B. Ensure that all workers are provided with the required training for their job
- C.
C. Protect the interest of the employer so that the society can benefit
- D.
D. Identify unsafe and dangerous situations in the workplace.
Correct Answer
B. B. Ensure that all workers are provided with the required training for their jobExplanation
The goal of OSH (Occupational Safety and Health) is to ensure that all workers are provided with the required training for their job. This means that employers have a responsibility to provide their employees with the necessary knowledge and skills to perform their work safely and effectively. By doing so, OSH aims to prevent accidents, injuries, and illnesses in the workplace, ultimately promoting the well-being and safety of workers.Rate this question:
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- 4.
Under the OSH Act, you as the employee, are entitled to
- A.
A. Toilets and drinking water and safe working environs.
- B.
B. The Right to speak up about job related concerns without fear of retaliation.
- C.
C. The right to have your grouses heard about occupational safety and health issues
- D.
D. All the above
Correct Answer
D. D. All the aboveExplanation
Under the OSH Act, employees are entitled to various rights and protections. This includes having access to toilets and drinking water, as well as a safe working environment. Additionally, employees have the right to speak up about job-related concerns without fear of retaliation. They also have the right to have their grievances heard regarding occupational safety and health issues. Therefore, option D, "All the above," is the correct answer as it encompasses all the rights and entitlements mentioned in the previous options.Rate this question:
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- 5.
As it relates to OSH, an incident occurs when something unexpected happens that
- A.
A. Needs to be reported to OSH officer
- B.
B. Results in property damage
- C.
C. Results in an injury.
- D.
D. Is unexpected and unplanned
Correct Answer
B. B. Results in property damageExplanation
An incident in relation to OSH refers to something unexpected happening that results in property damage. This means that there is damage caused to physical structures or belongings. It does not necessarily involve reporting to an OSH officer or resulting in an injury. The focus here is on the damage caused to property rather than any other consequences.Rate this question:
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- 6.
When completing a statement it is important to
- A.
A. Write legibly, neatly, and state the fact
- B.
B. Accurately recall all pertinent facts
- C.
C. Ensure that the statement covers the who, what, when, where and why
- D.
D. All the above
Correct Answer
D. D. All the aboveExplanation
When completing a statement, it is important to write legibly, neatly, and state the fact. This ensures that the statement is clear and easily understandable. It is also important to accurately recall all pertinent facts to provide accurate information in the statement. Additionally, the statement should cover the who, what, when, where, and why to provide a comprehensive and complete explanation. Therefore, all of the options A, B, and C are correct when completing a statement.Rate this question:
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- 7.
When working in a call center some of the hazards that an employee may face are:
- A.
A. Stress due to work load, deteriorating vision due to long screen exposure
- B.
B. Boredom due low call volume which can lead to complacency
- C.
C. Poor quality drinking water which cause stomach aches
- D.
D. Inconsistent air conditioning and ventilation
Correct Answer
A. A. Stress due to work load, deteriorating vision due to long screen exposureExplanation
Working in a call center can be mentally and physically demanding. The high work load can lead to stress, as employees may be required to handle a large number of calls and meet certain performance targets. Additionally, the long hours spent in front of a computer screen can strain the eyes and lead to deteriorating vision. Therefore, it is reasonable to expect that stress due to work load and deteriorating vision due to long screen exposure are hazards that an employee may face in a call center.Rate this question:
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- 8.
An overuse injury occurs when you:
- A.
A. Eat too much for lunch causing you to feel sleepy
- B.
B. Carry out what is known as repetitive action stressing a muscle
- C.
C. Lift a box that is too heavy
- D.
D. Overuse a particular tool, resulting in it damaging you
Correct Answer
B. B. Carry out what is known as repetitive action stressing a muscleExplanation
An overuse injury occurs when you carry out what is known as repetitive action stressing a muscle. This means that repeatedly performing the same action or movement can cause strain and damage to a specific muscle or group of muscles. This can happen in various activities such as sports, manual labor, or even activities like typing or playing a musical instrument. The repetitive nature of the action puts excessive stress on the muscle, leading to an overuse injury.Rate this question:
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- 9.
One of the biggest problems reported by Call Centre employees is
- A.
A. Uncooperative customers and co-workers
- B.
B. Poor screen visibility
- C.
C. High work load
- D.
D. Voice loss due to over use of the key board
Correct Answer
C. C. High work loadExplanation
Call Centre employees often face a high work load, which can be overwhelming and stressful. This can lead to burnout and negatively impact their job satisfaction. The high work load may include handling a large volume of calls, dealing with difficult customers, and meeting strict performance targets. This can result in increased pressure and reduced productivity. Therefore, the high work load is a significant problem reported by Call Centre employees.Rate this question:
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- 10.
When looking for a head set, the most important criteria to note are
- A.
A. Durability and affordability
- B.
B. Suitability, comfort, noise levels and hygiene.
- C.
C. Control placement and compatibility
- D.
D. Style and design
Correct Answer
B. B. Suitability, comfort, noise levels and hygiene.Explanation
The most important criteria to consider when looking for a headset are suitability, comfort, noise levels, and hygiene. Suitability refers to whether the headset meets your specific needs and preferences. Comfort is important because you want a headset that you can wear for extended periods without discomfort. Noise levels are crucial as you want a headset that can effectively block out external noise or provide clear audio in noisy environments. Hygiene is important for maintaining cleanliness and preventing the spread of germs, especially if the headset is shared among multiple users.Rate this question:
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- 11.
In the event that you are injured on the job the first thing to do is
- A.
A. Notify your supervisor
- B.
B. Get medical attention
- C.
C. Complete the report
- D.
D. Get eyewitness statements
Correct Answer
B. B. Get medical attentionExplanation
If you are injured on the job, the first thing you should do is get medical attention. This is important to ensure that your injury is properly assessed and treated as soon as possible. It is crucial to prioritize your health and well-being in such situations. Once you have received the necessary medical attention, you can proceed with notifying your supervisor, completing any required reports, and obtaining eyewitness statements if necessary. However, the immediate focus should be on getting the appropriate medical care.Rate this question:
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- 12.
According to the Bureau of Labour and Statistics (USA), job-related injuries that are caused by repetitive motion have had a 1400 percent increase. This is due to
- A.
A. An increase in computers in the work place
- B.
B. Improvement in reporting of workplace injuries
- C.
C. Poor work habits
- D.
D. On the job drug use
Correct Answer
A. A. An increase in computers in the work placeExplanation
The correct answer is A. An increase in computers in the workplace. The explanation for this is that repetitive motion injuries are often associated with tasks that require long periods of computer use, such as typing or using a mouse. With the increasing use of computers in various industries, more workers are exposed to these repetitive motions, leading to a higher incidence of job-related injuries.Rate this question:
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- 13.
Three categories of hazards are
- A.
A. Mechanical, electrical and medical
- B.
B. Physical, Biological and Psychological
- C.
C. Biological, Economical and Parental
- D.
D. Occupational, ergonomical, and physiological
Correct Answer
B. B. Physical, Biological and PsychologicalExplanation
The correct answer is B. Physical, Biological and Psychological. This answer accurately identifies the three categories of hazards. Physical hazards refer to dangers that can cause physical harm or injury, such as falls, fires, or exposure to dangerous substances. Biological hazards involve risks to health from exposure to biological agents, such as bacteria, viruses, or parasites. Psychological hazards refer to factors in the workplace that can affect mental well-being, such as stress, bullying, or harassment. This answer provides a comprehensive and accurate explanation of the three categories of hazards.Rate this question:
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- 14.
Which of the following is more likely to create a hazardous work environment?
- A.
A. A poor attitude, not enough sleep, and moderate drug use
- B.
B. Using too much technology where it is not critical
- C.
C. Too many lunch breaks and arriving late for work
- D.
D. Knowing your job, and tools that are well maintained
Correct Answer
A. A. A poor attitude, not enough sleep, and moderate drug useExplanation
A poor attitude, not enough sleep, and moderate drug use are more likely to create a hazardous work environment because they can impair judgment, decrease focus and alertness, and increase the risk of accidents or mistakes. A poor attitude can lead to conflicts and a negative work atmosphere, which can distract employees and increase the likelihood of accidents. Not getting enough sleep can result in fatigue, reduced cognitive function, and slower reaction times, making it more difficult to perform tasks safely. Moderate drug use can impair coordination, decision-making abilities, and overall job performance, posing a risk to oneself and others in the workplace.Rate this question:
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- 15.
An example of a risk would be:
- A.
A. Ceiling tiles falling in the office
- B.
B. Oil on a winding road
- C.
C. Live electrical wires that run through a tree
- D.
D. Driving to work in a car
Correct Answer
D. D. Driving to work in a carExplanation
Driving to work in a car can be considered a risk because it involves potential dangers such as accidents, traffic congestion, and unpredictable road conditions. It is a common activity that can expose individuals to various hazards and the possibility of injury or even death.Rate this question:
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- 16.
Which of the following would be considered a hazard?
- A.
A. Lending a hand at the scene of an auto accident
- B.
B. Walking in a lightning storm with a metal umbrella
- C.
C. Putting out a trash fire
- D.
D. A house that is on fire
Correct Answer
D. D. A house that is on fireExplanation
A house that is on fire would be considered a hazard because it poses a threat to the safety and well-being of individuals in and around the house. Fires can spread quickly, cause significant damage, and potentially harm or even kill people. It is important to take immediate action, such as calling emergency services and evacuating the area, when a house is on fire to minimize the risks and prevent further damage or injuries.Rate this question:
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- 17.
The reasons for reporting an accident are
- A.
A. To ensure that there is a record of the accident
- B.
B. For investigative purposes
- C.
C. To help develop preventive action plans
- D.
D. All of the above
Correct Answer
D. D. All of the aboveExplanation
The reasons for reporting an accident are to ensure that there is a record of the accident, for investigative purposes, and to help develop preventive action plans. Reporting an accident helps create a documented account of what occurred, which can be useful for future reference and analysis. It also allows for investigations to be conducted to determine the cause of the accident and prevent similar incidents in the future. Additionally, reporting accidents helps identify patterns or trends that can be used to develop preventive measures and improve safety protocols. Therefore, all of the given options are valid reasons for reporting an accident.Rate this question:
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- 18.
An accident must be reported to the Ministry of Labor if
- A.
A. The accident occurs on the Job
- B.
B. It results in an injury
- C.
C. It results in a serious injury or death
- D.
D. Your boss refuses to address your grouse
Correct Answer
C. C. It results in a serious injury or deathExplanation
An accident must be reported to the Ministry of Labor if it results in a serious injury or death. This is because serious injuries and deaths are considered significant incidents that require immediate attention and investigation to prevent future accidents and ensure workplace safety. Reporting these incidents allows the Ministry of Labor to take appropriate actions, such as conducting inspections, enforcing regulations, and implementing measures to prevent similar incidents in the future.Rate this question:
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- 19.
Working long hours can cause
- A.
A. A rise in job related injuries
- B.
B. A reduction in productivity
- C.
C. Increased exposure to risks
- D.
D. All of the above
Correct Answer
D. D. All of the aboveExplanation
Working long hours can cause a rise in job related injuries because fatigue and exhaustion can impair concentration and physical abilities, increasing the likelihood of accidents. It can also lead to a reduction in productivity as prolonged work hours can lead to burnout and decreased motivation. Additionally, working long hours can increase exposure to risks such as stress, mental health issues, and poor work-life balance, which can have negative impacts on overall well-being. Therefore, all of the options mentioned (A, B, and C) are possible consequences of working long hours.Rate this question:
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- 20.
The individual who is primarily responsible for your safety in the work place is
- A.
A. The employer
- B.
B. The employee
- C.
The security officer
- D.
D. The OSH officer
Correct Answer
B. B. The employeeExplanation
The correct answer is B. The employee. The employee is primarily responsible for their own safety in the workplace. It is their duty to follow safety protocols, use protective equipment, and report any hazards or unsafe conditions to their employer. While the employer has a responsibility to provide a safe working environment and the OSH officer is responsible for ensuring compliance with safety regulations, ultimately it is the employee who must take personal responsibility for their own safety.Rate this question:
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