BPO/Call Center Operations Training Occupational Safety & Health Test

20 Questions | Total Attempts: 359

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BPO Quizzes & Trivia

Instructions: This test is comprised of 20 multiple choice questions. Read the questions carefully and choose the best response to each question/statement, by checking the appropriate response option. Best wishes to all


Questions and Answers
  • 1. 
    Occupational Safety and Health (OSH) is a cross-functional discipline concerned with the protection of
    • A. 

      A. Society

    • B. 

      B. The employer

    • C. 

      C. The worker

    • D. 

      D. The self

  • 2. 
    As it relates to OSH, an event is considered an accident when it:
    • A. 

      A. Is a near-miss

    • B. 

      B. Is unexpected and unplanned

    • C. 

      C. Results in property damage or injury

    • D. 

      D. Results in an injury

  • 3. 
    The goal of OSH is to:
    • A. 

      A. Provide equal pay for equal work done under safe conditions

    • B. 

      B. Ensure that all workers are provided with the required training for their job

    • C. 

      C. Protect the interest of the employer so that the society can benefit

    • D. 

      D. Identify unsafe and dangerous situations in the workplace.

  • 4. 
    Under the OSH Act, you as the employee, are entitled to
    • A. 

      A. Toilets and drinking water and safe working environs.

    • B. 

      B. The Right to speak up about job related concerns without fear of retaliation.

    • C. 

      C. The right to have your grouses heard about occupational safety and health issues

    • D. 

      D. All the above

  • 5. 
    As it relates to OSH, an incident occurs when something unexpected happens that
    • A. 

      A. Needs to be reported to OSH officer

    • B. 

      B. Results in property damage

    • C. 

      C. Results in an injury.

    • D. 

      D. Is unexpected and unplanned

  • 6. 
    When completing a statement it is important to
    • A. 

      A. Write legibly, neatly, and state the fact

    • B. 

      B. Accurately recall all pertinent facts

    • C. 

      C. Ensure that the statement covers the who, what, when, where and why

    • D. 

      D. All the above

  • 7. 
    When working in a call center some of the hazards that an employee may face are:
    • A. 

      A. Stress due to work load, deteriorating vision due to long screen exposure

    • B. 

      B. Boredom due low call volume which can lead to complacency

    • C. 

      C. Poor quality drinking water which cause stomach aches

    • D. 

      D. Inconsistent air conditioning and ventilation

  • 8. 
    An overuse injury occurs when you:
    • A. 

      A. Eat too much for lunch causing you to feel sleepy

    • B. 

      B. Carry out what is known as repetitive action stressing a muscle

    • C. 

      C. Lift a box that is too heavy

    • D. 

      D. Overuse a particular tool, resulting in it damaging you

  • 9. 
    One of the biggest problems reported by Call Centre employees is
    • A. 

      A. Uncooperative customers and co-workers

    • B. 

      B. Poor screen visibility

    • C. 

      C. High work load

    • D. 

      D. Voice loss due to over use of the key board

  • 10. 
    When looking for a head set, the most important criteria to note are
    • A. 

      A. Durability and affordability

    • B. 

      B. Suitability, comfort, noise levels and hygiene.

    • C. 

      C. Control placement and compatibility

    • D. 

      D. Style and design

  • 11. 
    In the event that you are injured on the job the first thing to do is
    • A. 

      A. Notify your supervisor

    • B. 

      B. Get medical attention

    • C. 

      C. Complete the report

    • D. 

      D. Get eyewitness statements

  • 12. 
    According to the Bureau of Labour and Statistics (USA), job-related injuries that are caused by repetitive motion have had a 1400 percent increase. This is due to
    • A. 

      A. An increase in computers in the work place

    • B. 

      B. Improvement in reporting of workplace injuries

    • C. 

      C. Poor work habits

    • D. 

      D. On the job drug use

  • 13. 
    Three categories of hazards are
    • A. 

      A. Mechanical, electrical and medical

    • B. 

      B. Physical, Biological and Psychological

    • C. 

      C. Biological, Economical and Parental

    • D. 

      D. Occupational, ergonomical, and physiological

  • 14. 
    Which of the following is more likely to create a hazardous work environment?
    • A. 

      A. A poor attitude, not enough sleep, and moderate drug use

    • B. 

      B. Using too much technology where it is not critical

    • C. 

      C. Too many lunch breaks and arriving late for work

    • D. 

      D. Knowing your job, and tools that are well maintained

  • 15. 
    An example of a risk would be:
    • A. 

      A. Ceiling tiles falling in the office

    • B. 

      B. Oil on a winding road

    • C. 

      C. Live electrical wires that run through a tree

    • D. 

      D. Driving to work in a car

  • 16. 
    Which of the following would be considered a hazard?
    • A. 

      A. Lending a hand at the scene of an auto accident

    • B. 

      B. Walking in a lightning storm with a metal umbrella

    • C. 

      C. Putting out a trash fire

    • D. 

      D. A house that is on fire

  • 17. 
    The reasons for reporting an accident are
    • A. 

      A. To ensure that there is a record of the accident

    • B. 

      B. For investigative purposes

    • C. 

      C. To help develop preventive action plans

    • D. 

      D. All of the above

  • 18. 
    An accident must be reported to the Ministry of Labor if
    • A. 

      A. The accident occurs on the Job

    • B. 

      B. It results in an injury

    • C. 

      C. It results in a serious injury or death

    • D. 

      D. Your boss refuses to address your grouse

  • 19. 
    Working long hours can cause
    • A. 

      A. A rise in job related injuries

    • B. 

      B. A reduction in productivity

    • C. 

      C. Increased exposure to risks

    • D. 

      D. All of the above

  • 20. 
    The individual who is primarily responsible for your safety in the work place is
    • A. 

      A. The employer

    • B. 

      B. The employee

    • C. 

      The security officer

    • D. 

      D. The OSH officer

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