BPO/Call Center Operations Training Occupational Safety & Health Test
Instructions: This test is comprised of 20 multiple choice questions. Read the questions carefully and choose the best response to each question/statement, by checking the appropriate response option. Best wishes to all
- 1.Occupational Safety and Health (OSH) is a cross-functional discipline concerned with the protection of
- A.
A. Society
- B.
B. The employer
- C.
C. The worker
- D.
D. The self
- 2.As it relates to OSH, an event is considered an accident when it:
- A.
A. Is a near-miss
- B.
B. Is unexpected and unplanned
- C.
C. Results in property damage or injury
- D.
D. Results in an injury
- 3.The goal of OSH is to:
- A.
A. Provide equal pay for equal work done under safe conditions
- B.
B. Ensure that all workers are provided with the required training for their job
- C.
C. Protect the interest of the employer so that the society can benefit
- D.
D. Identify unsafe and dangerous situations in the workplace.
- 4.Under the OSH Act, you as the employee, are entitled to
- A.
A. Toilets and drinking water and safe working environs.
- B.
B. The Right to speak up about job related concerns without fear of retaliation.
- C.
C. The right to have your grouses heard about occupational safety and health issues
- D.
D. All the above
- 5.As it relates to OSH, an incident occurs when something unexpected happens that
- A.
A. Needs to be reported to OSH officer
- B.
B. Results in property damage
- C.
C. Results in an injury.
- D.
D. Is unexpected and unplanned
- 6.When completing a statement it is important to
- A.
A. Write legibly, neatly, and state the fact
- B.
B. Accurately recall all pertinent facts
- C.
C. Ensure that the statement covers the who, what, when, where and why
- D.
D. All the above
- 7.When working in a call center some of the hazards that an employee may face are:
- A.
A. Stress due to work load, deteriorating vision due to long screen exposure
- B.
B. Boredom due low call volume which can lead to complacency
- C.
C. Poor quality drinking water which cause stomach aches
- D.
D. Inconsistent air conditioning and ventilation
- 8.An overuse injury occurs when you:
- A.
A. Eat too much for lunch causing you to feel sleepy
- B.
B. Carry out what is known as repetitive action stressing a muscle
- C.
C. Lift a box that is too heavy
- D.
D. Overuse a particular tool, resulting in it damaging you
- 9.One of the biggest problems reported by Call Centre employees is
- A.
A. Uncooperative customers and co-workers
- B.
B. Poor screen visibility
- C.
C. High work load
- D.
D. Voice loss due to over use of the key board
- 10.When looking for a head set, the most important criteria to note are
- A.
A. Durability and affordability
- B.
B. Suitability, comfort, noise levels and hygiene.
- C.
C. Control placement and compatibility
- D.
D. Style and design
- 11.In the event that you are injured on the job the first thing to do is
- A.
A. Notify your supervisor
- B.
B. Get medical attention
- C.
C. Complete the report
- D.
D. Get eyewitness statements
- 12.According to the Bureau of Labour and Statistics (USA), job-related injuries that are caused by repetitive motion have had a 1400 percent increase. This is due to
- A.
A. An increase in computers in the work place
- B.
B. Improvement in reporting of workplace injuries
- C.
C. Poor work habits
- D.
D. On the job drug use
- 13.Three categories of hazards are
- A.
A. Mechanical, electrical and medical
- B.
B. Physical, Biological and Psychological
- C.
C. Biological, Economical and Parental
- D.
D. Occupational, ergonomical, and physiological
- 14.Which of the following is more likely to create a hazardous work environment?
- A.
A. A poor attitude, not enough sleep, and moderate drug use
- B.
B. Using too much technology where it is not critical
- C.
C. Too many lunch breaks and arriving late for work
- D.
D. Knowing your job, and tools that are well maintained
- 15.An example of a risk would be:
- A.
A. Ceiling tiles falling in the office
- B.
B. Oil on a winding road
- C.
C. Live electrical wires that run through a tree
- D.
D. Driving to work in a car
- 16.Which of the following would be considered a hazard?
- A.
A. Lending a hand at the scene of an auto accident
- B.
B. Walking in a lightning storm with a metal umbrella
- C.
C. Putting out a trash fire
- D.
D. A house that is on fire
- 17.The reasons for reporting an accident are
- A.
A. To ensure that there is a record of the accident
- B.
B. For investigative purposes
- C.
C. To help develop preventive action plans
- D.
D. All of the above
- 18.An accident must be reported to the Ministry of Labor if
- A.
A. The accident occurs on the Job
- B.
B. It results in an injury
- C.
C. It results in a serious injury or death
- D.
D. Your boss refuses to address your grouse
- 19.Working long hours can cause
- A.
A. A rise in job related injuries
- B.
B. A reduction in productivity
- C.
C. Increased exposure to risks
- D.
D. All of the above
- 20.The individual who is primarily responsible for your safety in the work place is
- A.
A. The employer
- B.
B. The employee
- C.
The security officer
- D.
D. The OSH officer
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