Block 3 - Unit 5 (Management Improvement Tools And Techniques)

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  • 1/28 Questions

    To which of the following does this apply: "Begin sessions by recording all ideas with each person presenting one idea at a time. DO NOT criticize or discuss any idea during the generation phase. Continue this phase until all ideas have been exhausted."

    • Brainstorming
    • Affinity Diagram
    • Prioritization Matrix
    • Action Plan
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Block 3 - Unit 5 (Management Improvement Tools And Techniques) - Quiz

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  • 2. 

    What is an Affinity Diagram?

    • A tool that takes a large amount of data (such as ideas, opinions, or issues) and organizes them into groupings based on their natural relationships

    • An excellent technique for creative thinking. It involves group members and allows them to quickly generate, clarify, and evaluate a list of ideas. The emphasis of brainstorming is on quantity, not quality

    • An idea that captures the essential link among the ideas contained in a group of thoughts

    • A tool used to help team members achieve consensus about an issue. It is frequently used to rank or prioritize problems or issues, usually generated through brainstorming, using criteria important to your organization

    Correct Answer
    A. A tool that takes a large amount of data (such as ideas, opinions, or issues) and organizes them into groupings based on their natural relationships
    Explanation
    An Affinity Diagram is a tool that helps organize a large amount of data, such as ideas, opinions, or issues, into groupings based on their natural relationships. It allows for the quick generation, clarification, and evaluation of ideas by group members. This technique is particularly useful for creative thinking and brainstorming sessions, where the focus is on quantity rather than quality. The Affinity Diagram can be used to achieve consensus and prioritize problems or issues by using criteria important to the organization.

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  • 3. 

    Which of the following is part of an Action Plan?

    • Person Responsible

    • Example

    • Procedure

    • Protocol List

    Correct Answer
    A. Person Responsible
    Explanation
    An action plan typically includes a list of tasks or actions that need to be completed in order to achieve a specific goal or objective. The person responsible for each task or action is an essential component of the action plan as it ensures accountability and clarity regarding who is responsible for completing each task. Therefore, "Person Responsible" is a crucial part of an action plan.

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  • 4. 

    Which of the following is part of an Action Plan?

    • ST/LT

    • Time Stamp

    • Problem

    • Weights

    Correct Answer
    A. ST/LT
    Explanation
    The correct answer is ST/LT. An action plan typically includes specific and measurable Short-Term (ST) and Long-Term (LT) goals or objectives. These goals outline the desired outcomes and provide a clear direction for the actions to be taken. Including ST/LT in an action plan helps to ensure that both immediate and future needs are addressed and progress towards the desired outcome is made.

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  • 5. 

    "Action Item" falls under which of the following?

    • Action Plan

    • Affinity Diagram

    • Brainstorming

    • Prioritization Matrix

    Correct Answer
    A. Action Plan
    Explanation
    "Action Item" falls under the category of an "Action Plan". An action plan is a detailed outline of the specific tasks and steps that need to be taken to achieve a particular goal or objective. It includes the identification of action items, assigning responsibilities, setting deadlines, and tracking progress. Therefore, an action item is a specific task or action that needs to be completed as part of the overall action plan.

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  • 6. 

    Concerning Action Plans, "LT" stands for what?

    • Long Term

    • Later Tater

    • Legal Terms

    • Leer Track

    Correct Answer
    A. Long Term
    Explanation
    In the context of Action Plans, "LT" stands for "Long Term." This abbreviation is used to refer to actions or strategies that are planned for the future, typically over an extended period of time. It helps to distinguish between short-term and long-term goals and initiatives within an action plan.

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  • 7. 

    What is brainstorming?

    • An excellent technique for creative thinking. It involves group members and allows them to quickly generate, clarify, and evaluate a list of ideas. The emphasis of brainstorming is on quantity, not quality

    • A tool that takes a large amount of data (such as ideas, opinions, or issues) and organizes them into groupings based on their natural relationships

    • An idea that captures the essential link among the ideas contained in a group of thoughts

    • A tool used to help team members achieve consensus about an issue. It is frequently used to rank or prioritize problems or issues, usually generated through brainstorming, using criteria important to your organization

    Correct Answer
    A. An excellent technique for creative thinking. It involves group members and allows them to quickly generate, clarify, and evaluate a list of ideas. The emphasis of brainstorming is on quantity, not quality
    Explanation
    Brainstorming is described as an excellent technique for creative thinking that involves group members. It allows them to quickly generate, clarify, and evaluate a list of ideas. The emphasis in brainstorming is on quantity, not quality. This means that the goal is to generate as many ideas as possible without worrying about their quality or feasibility at the initial stage. This approach encourages free thinking and creativity, creating a space where all ideas are welcomed and considered valuable. By focusing on quantity, brainstorming helps to foster a collaborative and open environment for generating innovative solutions.

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  • 8. 

    How should a brainstorming session begin?

    • By recording all ideas with each person presenting one idea at a time. Ideas SHOULD NOT be criticized or discussed during the generation phase, and this phase should be continued until all ideas have been exhausted

    • By giving group members enough time to review each idea and eliminate duplications

    • By allowing members to review and discuss lists in order to eliminate ideas that are irrelevant to the topic or items that cannot be addressed by the team (i.e., are beyond the scope of the team)

    • By enabling less assertive or junior-ranking members to contribute ideas as they come to mind

    Correct Answer
    A. By recording all ideas with each person presenting one idea at a time. Ideas SHOULD NOT be criticized or discussed during the generation phase, and this phase should be continued until all ideas have been exhausted
    Explanation
    The correct answer is to begin a brainstorming session by recording all ideas with each person presenting one idea at a time. Ideas should not be criticized or discussed during the generation phase, and this phase should be continued until all ideas have been exhausted. This approach allows for a free flow of ideas without judgment or evaluation, which can encourage creativity and participation from all members. It also ensures that all ideas are captured and considered before any discussion or evaluation takes place.

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  • 9. 

    Which of the following does Display the Ideas fall under?

    • Affinity Diagram Process

    • Affinity Diagram ROEs

    • Sort ideas into related groups

    • Create header cards for the groups

    Correct Answer
    A. Affinity Diagram Process
    Explanation
    The correct answer is "Affinity Diagram Process" because the process of displaying ideas is a key step in creating an affinity diagram. In an affinity diagram, ideas or concepts are sorted into related groups to identify patterns, themes, or connections. Creating header cards for each group helps to organize and visually represent the ideas within the diagram. Therefore, "Display the Ideas" is a part of the overall Affinity Diagram Process.

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  • 10. 

    "Brainstorming is the most often used tool to generate the ideas" applies to which of the following?

    • Generate Ideas

    • Display the Ideas

    • Sort Ideas Into Related Groups

    • Create Header Cards for the Groups

    Correct Answer
    A. Generate Ideas
    Explanation
    The statement "Brainstorming is the most often used tool to generate ideas" implies that brainstorming is primarily used for the purpose of generating ideas. Therefore, the correct answer is "Generate Ideas."

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  • 11. 

    Which of the following is part of an Action Plan?

    • Schedule

    • Message Log

    • Revision History

    • Goal List

    Correct Answer
    A. Schedule
    Explanation
    An action plan typically includes a schedule which outlines the timeline and specific dates for each task or action to be completed. This schedule helps to provide a clear roadmap and ensures that all necessary actions are carried out within the specified timeframe. It helps in organizing and prioritizing tasks, assigning responsibilities, and monitoring progress towards achieving the desired goals. Therefore, the schedule is an essential component of an action plan.

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  • 12. 

    Concerning Action Plans, "ST" stands for what?

    • Short Term

    • Standard

    • Scheduled Test

    • Stor-All

    Correct Answer
    A. Short Term
    Explanation
    In the context of Action Plans, "ST" stands for Short Term. This means that the action plan is focused on addressing immediate and short-term goals or objectives. Short-term action plans typically outline specific tasks, actions, and timelines that need to be accomplished within a relatively short period of time, usually within weeks or months. These plans are designed to provide a clear roadmap and direction for achieving short-term objectives and can be an important part of overall strategic planning and goal setting.

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  • 13. 

    Which of the following is "an excellent technique for creative thinking that involves group members and allows them to quickly generate, clarify, and evaluate a list of ideas, with the emphasis being on quantity, not quality"?

    • Brainstorming

    • Affinity Diagram

    • Prioritization Matrix

    • Action Plan

    Correct Answer
    A. Brainstorming
    Explanation
    Brainstorming is a technique that involves group members and encourages them to generate a large number of ideas quickly. The emphasis is on quantity rather than quality, allowing for a wide range of ideas to be considered. This technique promotes creativity and allows for the evaluation and clarification of ideas. The other options, such as the affinity diagram, prioritization matrix, and action plan, do not specifically focus on generating ideas in a group setting.

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  • 14. 

    Which of the following is part of the Affinity Diagram Process?

    • Display the ideas

    • Complete affinity silently

    • Go for gut reactions

    • Handle disagreements simply

    Correct Answer
    A. Display the ideas
    Explanation
    The Affinity Diagram Process involves organizing and categorizing ideas or information into groups or clusters. Displaying the ideas is an essential step in this process as it allows for a visual representation of the information, making it easier to identify patterns and relationships between different ideas. By displaying the ideas, the team can effectively analyze and make sense of the collected data, leading to the development of meaningful insights and solutions.

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  • 15. 

    Which of the following does Generate Ideas fall under?

    • Affinity Diagram Process

    • Affinity Diagram ROEs

    • Sort ideas into related groups

    • Create header cards for the groups

    Correct Answer
    A. Affinity Diagram Process
    Explanation
    Generate Ideas falls under the Affinity Diagram Process. This process involves generating a large number of ideas or thoughts related to a particular topic or problem. These ideas are then organized and grouped together based on their similarities or relationships. The Affinity Diagram Process helps to facilitate brainstorming sessions and encourages creative thinking by allowing for the exploration of various ideas and perspectives.

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  • 16. 

    What is an Action Plan?

    • A list containing a brief description of the action(s) needed to accomplish the objective

    • An excellent technique for creative thinking. It involves group members and allows them to quickly generate, clarify, and evaluate a list of ideas. The emphasis of brainstorming is on quantity, not quality

    • A tool that takes a large amount of data (such as ideas, opinions, or issues) and organizes them into groupings based on their natural relationships

    • A tool used to help team members achieve consensus about an issue. It is frequently used to rank or prioritize problems or issues, usually generated through brainstorming, using criteria important to your organization

    Correct Answer
    A. A list containing a brief description of the action(s) needed to accomplish the objective
    Explanation
    An action plan is a list that outlines the specific actions that need to be taken in order to achieve a particular objective or goal. It provides a clear and organized roadmap for individuals or teams to follow in order to accomplish their objectives. The action plan typically includes a brief description of each action, as well as any necessary timelines or deadlines. By having a clear plan in place, individuals or teams can stay focused and ensure that they are taking the necessary steps to achieve their desired outcome.

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  • 17. 

    Which of the following is part of an Action Plan?

    • Action Item (featuring the description)

    • Frequency

    • Feasibility

    • Importance

    Correct Answer
    A. Action Item (featuring the description)
    Explanation
    An action plan typically includes action items that outline specific tasks or actions that need to be taken. These action items are accompanied by a description that provides more details about what needs to be done. Therefore, "Action Item (featuring the description)" is part of an action plan as it helps to clearly define and communicate the tasks that need to be completed. The other options, such as frequency, feasibility, and importance, may be considered when developing the action plan, but they do not directly represent a part of the plan itself.

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  • 18. 

    "Person Responsible" falls under which of the following?

    • Action Plan

    • Affinity Diagram

    • Brainstorming

    • Prioritization Matrix

    Correct Answer
    A. Action Plan
    Explanation
    "Person Responsible" falls under the category of an Action Plan. An Action Plan is a detailed outline or strategy that specifies the tasks, responsibilities, and timeline for achieving a specific goal or objective. In an Action Plan, the "Person Responsible" refers to the individual or team who is accountable for completing a particular task or action item. Therefore, it is clear that "Person Responsible" is a component of an Action Plan.

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  • 19. 

    Which of the following is a tool that takes a large amount of data (such as ideas, opinions, or issues) and organizes them into groupings based on their natural relationships?

    • Affinity Diagram

    • Brainstorming

    • Prioritization Matrix

    • Action Plan

    Correct Answer
    A. Affinity Diagram
    Explanation
    An affinity diagram is a tool that takes a large amount of data and organizes it into groupings based on their natural relationships. This tool is commonly used in brainstorming sessions to categorize and make sense of ideas, opinions, or issues. It helps to identify themes and patterns within the data, allowing for better understanding and decision-making. The affinity diagram encourages collaboration and participation from team members, as it provides a visual representation of the information.

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  • 20. 

    What is a Prioritization Matrix?

    • A tool used to help team members achieve consensus about an issue. It is frequently used to rank or prioritize problems or issues, usually generated through brainstorming, using criteria important to your organization

    • A tool that takes a large amount of data (such as ideas, opinions, or issues) and organizes them into groupings based on their natural relationships

    • An excellent technique for creative thinking. It involves group members and allows them to quickly generate, clarify, and evaluate a list of ideas. The emphasis of brainstorming is on quantity, not quality

    • An idea that captures the essential link among the ideas contained in a group of thoughts

    Correct Answer
    A. A tool used to help team members achieve consensus about an issue. It is frequently used to rank or prioritize problems or issues, usually generated through brainstorming, using criteria important to your organization
    Explanation
    A prioritization matrix is a tool that helps team members reach a consensus on an issue by ranking or prioritizing problems or issues. It is commonly used after brainstorming sessions to organize ideas based on criteria that are important to the organization. This tool allows teams to determine the importance and urgency of each item, making it easier to allocate resources and make informed decisions.

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  • 21. 

    "Schedule (featuring time frame)" falls under which of the following?

    • Action Plan

    • Affinity Diagram

    • Brainstorming

    • Prioritization Matrix

    Correct Answer
    A. Action Plan
    Explanation
    An action plan typically involves a detailed schedule or timeline that outlines specific tasks and activities to be completed within a given time frame. This allows for effective planning and execution of a project or goal. Therefore, "Schedule (featuring time frame)" is a component of an action plan.

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  • 22. 

    "ST/LT" falls under which of the following?

    • Action Plan

    • Affinity Diagram

    • Brainstorming

    • Prioritization Matrix

    Correct Answer
    A. Action Plan
    Explanation
    "ST/LT" refers to Short-Term/Long-Term, which is a concept commonly used in an Action Plan. An Action Plan is a detailed document that outlines the specific steps, resources, and timeline required to achieve a particular goal or objective. It includes both short-term and long-term actions that need to be taken to accomplish the desired outcome. Therefore, "ST/LT" falls under the category of Action Plan.

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  • 23. 

    Which of the following is "a tool used to help team members achieve consensus about an issue. It is frequently used to rank or prioritize problems or issues, usually generated through brainstorming, using criteria important to your organization"?

    • Prioritization Matrix

    • Brainstorming

    • Affinity Diagram

    • Action Plan

    Correct Answer
    A. Prioritization Matrix
    Explanation
    A prioritization matrix is a tool used to help team members achieve consensus about an issue by ranking or prioritizing problems or issues. It is generated through brainstorming and uses criteria that are important to the organization. This tool helps the team identify and focus on the most important issues or problems that need to be addressed. It allows for a systematic approach to decision-making and helps allocate resources effectively.

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  • 24. 

    Concerning the Action Plan, what is a crucial component of "Schedule"?

    • Indicate the start and finish time frame for the action item

    • Indicate short term and long term countermeasures

    • Indicate the action(s) needed to accomplish the objective

    • Indicate the person responsible for ensuring completion of the action item

    Correct Answer
    A. Indicate the start and finish time frame for the action item
    Explanation
    The crucial component of "Schedule" in the Action Plan is to indicate the start and finish time frame for the action item. This helps in setting clear deadlines and ensuring that the action item is completed within a specific timeframe. It allows for better planning and coordination of tasks, ensuring that all necessary actions are taken in a timely manner.

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  • 25. 

    Which of the following is part of the Affinity Diagram Process?

    • Generate ideas

    • Complete affinity silently

    • Go for gut reactions

    • Handle disagreements simply

    Correct Answer
    A. Generate ideas
    Explanation
    The Affinity Diagram Process involves generating ideas. This process is a way to organize and categorize a large amount of ideas or information into groups or themes. It is typically used in brainstorming sessions or problem-solving exercises to help make sense of complex or diverse ideas. By generating ideas, participants can contribute their thoughts and perspectives, which can then be grouped and analyzed to identify patterns or common themes.

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  • 26. 

    Concerning the Affinity Diagram Process, which of the following applies to "Generate Ideas"?

    • Brainstorming is the most often used tool to generate the ideas

    • The ideas should be randomly placed to prevent leading team members

    • Team members physically sort the items into groupings, without talking

    • The team develops the header, which is an idea that captures the essential link among the ideas contained in a group of cards

    Correct Answer
    A. Brainstorming is the most often used tool to generate the ideas
    Explanation
    In the Affinity Diagram Process, the "Generate Ideas" step involves brainstorming. Brainstorming is a commonly used tool to generate ideas because it encourages creativity and free thinking. It allows team members to share their thoughts and suggestions without any judgment or criticism. By brainstorming, the team can come up with a wide range of ideas that can later be sorted and grouped into meaningful categories. This step is essential for generating a diverse set of ideas before proceeding to the next steps in the Affinity Diagram Process.

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  • 27. 

    "The ideas should be randomly placed to prevent leading team members" applies to which of the following?

    • Display the Ideas

    • Generate Ideas

    • Sort Ideas Into Related Groups

    • Create Header Cards for the Groups

    Correct Answer
    A. Display the Ideas
    Explanation
    The statement "The ideas should be randomly placed to prevent leading team members" applies to the task of displaying the ideas. This means that when presenting the ideas to the team, it is important to avoid any intentional or unintentional bias by randomly arranging them. This ensures that team members are not influenced or swayed by the order in which the ideas are presented, allowing for a fair and unbiased evaluation of each idea.

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  • 28. 

    Concerning the Affinity Diagram Process, which of the following applies to "Display the Ideas"?

    • The ideas should be randomly placed to prevent leading team members

    • Brainstorming is the most often used tool to generate the ideas

    • Team members physically sort the items into groupings, without talking

    • The team develops the header, which is an idea that captures the essential link among the ideas contained in a group of cards

    Correct Answer
    A. The ideas should be randomly placed to prevent leading team members
    Explanation
    In the Affinity Diagram Process, "Display the Ideas" involves randomly placing the ideas to prevent leading team members. This means that the ideas are not intentionally organized or grouped in a specific way, but rather placed in a random order. This helps to avoid any bias or influence from team members, allowing for a more objective and unbiased analysis of the ideas.

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  • Current Version
  • Mar 16, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 28, 2015
    Quiz Created by
    Yearsonehundred

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