Block 3 - Unit 5 (Management Improvement Tools And Techniques)

28 Questions | Total Attempts: 41

SettingsSettingsSettings
Block 3 - Unit 5 (Management Improvement Tools And Techniques) - Quiz

Press "START", ignoring the stupid Question Mark picture above and the excerpt below. Updating photos and removing the excerpt are premium functions, which you have to pay for.


Questions and Answers
  • 1. 
    What is brainstorming?
    • A. 

      An excellent technique for creative thinking. It involves group members and allows them to quickly generate, clarify, and evaluate a list of ideas. The emphasis of brainstorming is on quantity, not quality

    • B. 

      A tool that takes a large amount of data (such as ideas, opinions, or issues) and organizes them into groupings based on their natural relationships

    • C. 

      An idea that captures the essential link among the ideas contained in a group of thoughts

    • D. 

      A tool used to help team members achieve consensus about an issue. It is frequently used to rank or prioritize problems or issues, usually generated through brainstorming, using criteria important to your organization

  • 2. 
    Which of the following is "an excellent technique for creative thinking that involves group members and allows them to quickly generate, clarify, and evaluate a list of ideas, with the emphasis being on quantity, not quality"?
    • A. 

      Brainstorming

    • B. 

      Affinity Diagram

    • C. 

      Prioritization Matrix

    • D. 

      Action Plan

  • 3. 
    How should a brainstorming session begin?
    • A. 

      By recording all ideas with each person presenting one idea at a time. Ideas SHOULD NOT be criticized or discussed during the generation phase, and this phase should be continued until all ideas have been exhausted

    • B. 

      By giving group members enough time to review each idea and eliminate duplications

    • C. 

      By allowing members to review and discuss lists in order to eliminate ideas that are irrelevant to the topic or items that cannot be addressed by the team (i.e., are beyond the scope of the team)

    • D. 

      By enabling less assertive or junior-ranking members to contribute ideas as they come to mind

  • 4. 
    To which of the following does this apply: "Begin sessions by recording all ideas with each person presenting one idea at a time. DO NOT criticize or discuss any idea during the generation phase. Continue this phase until all ideas have been exhausted."
    • A. 

      Brainstorming

    • B. 

      Affinity Diagram

    • C. 

      Prioritization Matrix

    • D. 

      Action Plan

  • 5. 
    What is an Affinity Diagram?
    • A. 

      A tool that takes a large amount of data (such as ideas, opinions, or issues) and organizes them into groupings based on their natural relationships

    • B. 

      An excellent technique for creative thinking. It involves group members and allows them to quickly generate, clarify, and evaluate a list of ideas. The emphasis of brainstorming is on quantity, not quality

    • C. 

      An idea that captures the essential link among the ideas contained in a group of thoughts

    • D. 

      A tool used to help team members achieve consensus about an issue. It is frequently used to rank or prioritize problems or issues, usually generated through brainstorming, using criteria important to your organization

  • 6. 
    Which of the following is a tool that takes a large amount of data (such as ideas, opinions, or issues) and organizes them into groupings based on their natural relationships?
    • A. 

      Affinity Diagram

    • B. 

      Brainstorming

    • C. 

      Prioritization Matrix

    • D. 

      Action Plan

  • 7. 
    Which of the following is part of the Affinity Diagram Process?
    • A. 

      Generate ideas

    • B. 

      Complete affinity silently

    • C. 

      Go for gut reactions

    • D. 

      Handle disagreements simply

  • 8. 
    Which of the following is part of the Affinity Diagram Process?
    • A. 

      Display the ideas

    • B. 

      Complete affinity silently

    • C. 

      Go for gut reactions

    • D. 

      Handle disagreements simply

  • 9. 
    Which of the following does Generate Ideas fall under?
    • A. 

      Affinity Diagram Process

    • B. 

      Affinity Diagram ROEs

    • C. 

      Sort ideas into related groups

    • D. 

      Create header cards for the groups

  • 10. 
    Which of the following does Display the Ideas fall under?
    • A. 

      Affinity Diagram Process

    • B. 

      Affinity Diagram ROEs

    • C. 

      Sort ideas into related groups

    • D. 

      Create header cards for the groups

  • 11. 
    Concerning the Affinity Diagram Process, which of the following applies to "Generate Ideas"?
    • A. 

      Brainstorming is the most often used tool to generate the ideas

    • B. 

      The ideas should be randomly placed to prevent leading team members

    • C. 

      Team members physically sort the items into groupings, without talking

    • D. 

      The team develops the header, which is an idea that captures the essential link among the ideas contained in a group of cards

  • 12. 
    Concerning the Affinity Diagram Process, which of the following applies to "Display the Ideas"?
    • A. 

      The ideas should be randomly placed to prevent leading team members

    • B. 

      Brainstorming is the most often used tool to generate the ideas

    • C. 

      Team members physically sort the items into groupings, without talking

    • D. 

      The team develops the header, which is an idea that captures the essential link among the ideas contained in a group of cards

  • 13. 
    "Brainstorming is the most often used tool to generate the ideas" applies to which of the following?
    • A. 

      Generate Ideas

    • B. 

      Display the Ideas

    • C. 

      Sort Ideas Into Related Groups

    • D. 

      Create Header Cards for the Groups

  • 14. 
    "The ideas should be randomly placed to prevent leading team members" applies to which of the following?
    • A. 

      Display the Ideas

    • B. 

      Generate Ideas

    • C. 

      Sort Ideas Into Related Groups

    • D. 

      Create Header Cards for the Groups

  • 15. 
    What is a Prioritization Matrix?
    • A. 

      A tool used to help team members achieve consensus about an issue. It is frequently used to rank or prioritize problems or issues, usually generated through brainstorming, using criteria important to your organization

    • B. 

      A tool that takes a large amount of data (such as ideas, opinions, or issues) and organizes them into groupings based on their natural relationships

    • C. 

      An excellent technique for creative thinking. It involves group members and allows them to quickly generate, clarify, and evaluate a list of ideas. The emphasis of brainstorming is on quantity, not quality

    • D. 

      An idea that captures the essential link among the ideas contained in a group of thoughts

  • 16. 
    Which of the following is "a tool used to help team members achieve consensus about an issue. It is frequently used to rank or prioritize problems or issues, usually generated through brainstorming, using criteria important to your organization"?
    • A. 

      Prioritization Matrix

    • B. 

      Brainstorming

    • C. 

      Affinity Diagram

    • D. 

      Action Plan

  • 17. 
    What is an Action Plan?
    • A. 

      A list containing a brief description of the action(s) needed to accomplish the objective

    • B. 

      An excellent technique for creative thinking. It involves group members and allows them to quickly generate, clarify, and evaluate a list of ideas. The emphasis of brainstorming is on quantity, not quality

    • C. 

      A tool that takes a large amount of data (such as ideas, opinions, or issues) and organizes them into groupings based on their natural relationships

    • D. 

      A tool used to help team members achieve consensus about an issue. It is frequently used to rank or prioritize problems or issues, usually generated through brainstorming, using criteria important to your organization

  • 18. 
    Which of the following is part of an Action Plan?
    • A. 

      Action Item (featuring the description)

    • B. 

      Frequency

    • C. 

      Feasibility

    • D. 

      Importance

  • 19. 
    Which of the following is part of an Action Plan?
    • A. 

      Schedule

    • B. 

      Message Log

    • C. 

      Revision History

    • D. 

      Goal List

  • 20. 
    Which of the following is part of an Action Plan?
    • A. 

      Person Responsible

    • B. 

      Example

    • C. 

      Procedure

    • D. 

      Protocol List

  • 21. 
    Which of the following is part of an Action Plan?
    • A. 

      ST/LT

    • B. 

      Time Stamp

    • C. 

      Problem

    • D. 

      Weights

  • 22. 
    Concerning the Action Plan, what is a crucial component of "Schedule"?
    • A. 

      Indicate the start and finish time frame for the action item

    • B. 

      Indicate short term and long term countermeasures

    • C. 

      Indicate the action(s) needed to accomplish the objective

    • D. 

      Indicate the person responsible for ensuring completion of the action item

  • 23. 
    "Action Item" falls under which of the following?
    • A. 

      Action Plan

    • B. 

      Affinity Diagram

    • C. 

      Brainstorming

    • D. 

      Prioritization Matrix

  • 24. 
    "Schedule (featuring time frame)" falls under which of the following?
    • A. 

      Action Plan

    • B. 

      Affinity Diagram

    • C. 

      Brainstorming

    • D. 

      Prioritization Matrix

  • 25. 
    "Person Responsible" falls under which of the following?
    • A. 

      Action Plan

    • B. 

      Affinity Diagram

    • C. 

      Brainstorming

    • D. 

      Prioritization Matrix

Related Topics
Back to Top Back to top