1.
How many different voltage rails are used in an ATX power supply?
A. 
B. 
C. 
D. 
2.
What networking protocol is used to access the Internet?
A. 
B. 
C. 
D. 
3.
A computer using onboard VGA ports for video will power up, but won't display video. What should be replaced first?
A. 
B. 
C. 
D. 
E. 
4.
A computer will power up, but emits a steady beeping with no long or short beeps. What is the most likley cause?
A. 
B. 
C. 
D. 
5.
A user can check their email, but can't access the Internet. is the ethernet card faulty?
6.
What is the difference between RAID 0 and RAID 1?
7.
After replacing a motherboard the system will power up, but fails to display video. What should be done first?
A. 
B. 
C. 
D. 
8.
How do you test a power supply without a multimeter?
A. 
Connect the red wire to any black wire
B. 
C. 
Connect the green wire to any black wire
D. 
9.
A laptop screen will display video but it is extremely dark. Attempting to increase the brightness has no effect. What is the most likely cause?
A. 
Faulty backlight on the screen
B. 
C. 
D. 
10.
A computer will power up and boot, but shuts itself off after a few minutes. You cannot power up the computer again for several minutes. After waiting 5 minutes you are able to power the computer back on again, but after a few minutes it shuts itself off again. What is the most likely cause?
A. 
B. 
C. 
D. 
11.
A computer is constantly encountering blue screen errors. Re-installing the operating system has no effect. What is the most likely cause?
A. 
B. 
C. 
D. 
12.
A faulty PCI modem card will prevent a computer from booting up.
13.
A regular household vacuum can be used to clean up loose toner.
14.
The output from a printer is fading evenly and is getting lighter with every print. What is the most likely cause?
A. 
B. 
C. 
D. 
15.
What writes the image to the image drum?
A. 
B. 
C. 
D. 
16.
The printer will create a document of acceptable print quality, but the wording comes out as garbage characters. What is the most likely cuase?
A. 
B. 
C. 
D. 
17.
If your printer is using a parallel port, what is it most likely named?
A. 
B. 
C. 
D. 
18.
A printer will produce an image, but it smears when touched. What is the most likely cause?
A. 
B. 
C. 
D. 
19.
What charges the paper in preparation of transferring the image to the paper?
A. 
Transfer corona wire/Transfer Roller
B. 
C. 
D. 
20.
What removes excess toner from the image drum?
21.
What component clears the image from the image drum after it has printed?
A. 
B. 
C. 
D. 
22.
A laser printer fusing assembly can be as hot as 150 degress or more.
23.
A computer will not boot. Reinstalling the operating system has no effect. What are the most likely choices? ( choose 2)
A. 
B. 
C. 
D.