Avaya Nes Floor Day
- 1.When Westcon Sells a PASS Contract, Which Entity will Ultimately Own that Contract Agreement?
- A.
End-User
- B.
Avaya
- C.
Business Partner
- D.
Westcon
- 2.PASS Contracts Can Be Transferred from One Partner to Another with Authorization from the Original Partner.
- A.
True
- B.
False
- 3.If a Partner Adds 10 Users on an Existing CS1K, Call Pilot or Contact Center, the Partner Must:
- A.
Cancel the Original Contract and Create a New Contract that Covers All of the Users
- B.
Create a New Contract for 10 Users Co-Terminating to the Expiration Date of the Original Contract
- C.
Create a New 12 Month Contract for 10 Users
- D.
Add 10 Users to the Original Contract
- 4.When Westcon Sells an Express Contract, Who will Ultimately Own that Contract Agreement?
- A.
Reseller
- B.
End-User
- C.
Avaya
- D.
Westcon
- 5.Who May Call Avaya for Service on an Express Contract?
- A.
Westcon
- B.
End-User
- C.
The Reseller
- D.
All of the Above-End User and Westcon/Reseller acting as “agent”
- 6.What Is/Are the Requirements for a Partner to Buy PASS on a Specific Product/system?
- A.
Partner Must Secure Authorization via the EC Tool
- B.
Partner Must “Deal Register” the Project with Avaya
- C.
Partner Must be Certified for that Product/system
- D.
Partner Must Maintain a Network Operations Center
- 7.Mandatory NES Services Apply to All Products Except?
- A.
CS1000
- B.
BCM
- C.
Data Products-except when ordered as part of an EC quote
- D.
B & C
- 8.Partners Seeking Information on PASS or Express Contracts that were Sold by Another Partner Can Obtain that Information from the Westcon.
- A.
True
- B.
False
- 9.A MAC Address is Required for Which of the Following:
- A.
Service on All Products
- B.
Upgrades on BCM’s
- C.
CallPilot
- D.
Upgrades on a CS1000 and BCM’s
- 10.For Pass or Express, If You DO NOT Have a Hardware Serial # to Associate with the Service, What Must be Provided to Avaya?
- A.
End-User Name and Site Address
- B.
Reseller PO#
- C.
MAC Address
- D.
The Hardware Order #
- 11.What key piece of information is needed for a renew of a Avaya Data Service Contract?
- A.
A) Contract Start & End Date
- B.
B) Model #’s
- C.
C) Serial #’s
- D.
D) End user Information
- E.
E) Previous Contract
- 12.If a Contract has “lapsed” for 3 days an additional Fee is required.
- A.
True
- B.
False
- 13.What is Avaya’s the Lead Time for a Service Order to be “Processed”?
- A.
24 hours
- B.
1 week
- C.
72 hours
- D.
48 hours
- 14.When cancelling a service/support contract with Avaya, the cancellation fee is equivalent to:
- A.
A Flat Fee of $500
- B.
12% of the Contract Value
- C.
3 Months of Contract Value
- D.
Balance of contract or 12 months
- 15.Date Changes are permitted after a Contract has Been Put in Place.
- A.
True –however, we must work to minimize this as it is 100% manual and subject to issues
- B.
False
- 16.Avaya's new reinstatement fee would apply to any contract that has laspsed for how many days?
- A.
30 days
- B.
60 days
- C.
90 days
- D.
120 days
- 17.When Requesting a Renewal Quote, What Information is Needed to Produce the Quote, besides duration and quantities of items or licenses?
- A.
End-User Address and Telephone Number
- B.
Site ID or contract number
- C.
Serial Numbers and Model Numbers
- D.
Original Contract and Serial Numbers
- 18.What does EC stand for:
- A.
Express Configurator
- B.
Engineering Cockpit
- C.
Express Console
- D.
Enterprise Configurator
- 19.Avaya Allows for Contracts with Service Durations of Less than 12 months when:
- A.
End-User Budgets are Not Available for full 12 Month Contracts
- B.
Covering Data Products Only
- C.
Co-terminating Contracts and or with special Avaya approval for unique situations
- D.
Requested by Avaya Platinum Partners Only
- 20.If NOT Noted on a Purchase Order for a Multi-year Contract, What is the Default Billing Cycle to the Reseller?
- A.
Annual
- B.
One Time/Pre-Paid-assumes dollar amount on PO is correct
- C.
Quarterly
- D.
Monthly
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