Avaya Nes Floor Day

20 Questions | Total Attempts: 48

SettingsSettingsSettings
Avaya Nes Floor Day


Questions and Answers
  • 1. 
    When Westcon Sells a PASS Contract, Which Entity will Ultimately Own that Contract Agreement?
    • A. 

      End-User

    • B. 

      Avaya

    • C. 

      Business Partner

    • D. 

      Westcon

  • 2. 
    PASS Contracts Can Be Transferred from One Partner to Another with Authorization from the Original Partner.
    • A. 

      True

    • B. 

      False

  • 3. 
    If a Partner Adds 10 Users on an Existing CS1K, Call Pilot or Contact Center, the Partner Must:
    • A. 

      Cancel the Original Contract and Create a New Contract that Covers All of the Users

    • B. 

      Create a New Contract for 10 Users Co-Terminating to the Expiration Date of the Original Contract

    • C. 

      Create a New 12 Month Contract for 10 Users

    • D. 

      Add 10 Users to the Original Contract

  • 4. 
    When Westcon Sells an Express Contract, Who will Ultimately Own that Contract Agreement?
    • A. 

      Reseller

    • B. 

      End-User

    • C. 

      Avaya

    • D. 

      Westcon

  • 5. 
    Who May Call Avaya for Service on an Express Contract?
    • A. 

      Westcon

    • B. 

      End-User

    • C. 

      The Reseller

    • D. 

      All of the Above-End User and Westcon/Reseller acting as “agent”

  • 6. 
    What Is/Are the Requirements for a Partner to Buy PASS on a Specific Product/system?
    • A. 

      Partner Must Secure Authorization via the EC Tool

    • B. 

      Partner Must “Deal Register” the Project with Avaya

    • C. 

      Partner Must be Certified for that Product/system

    • D. 

      Partner Must Maintain a Network Operations Center

  • 7. 
    Mandatory NES Services Apply to All Products Except?           
    • A. 

      CS1000

    • B. 

      BCM

    • C. 

      Data Products-except when ordered as part of an EC quote

    • D. 

      B & C

  • 8. 
     Partners Seeking Information on PASS or Express Contracts that were Sold by Another Partner Can Obtain that Information from the Westcon.
    • A. 

      True

    • B. 

      False

  • 9. 
    A MAC Address is Required for Which of the Following:
    • A. 

      Service on All Products

    • B. 

      Upgrades on BCM’s

    • C. 

      CallPilot

    • D. 

      Upgrades on a CS1000 and BCM’s

  • 10. 
     For Pass or Express, If You DO NOT Have a Hardware Serial # to Associate with the Service, What Must be Provided to Avaya?
    • A. 

      End-User Name and Site Address

    • B. 

      Reseller PO#

    • C. 

      MAC Address

    • D. 

      The Hardware Order #

  • 11. 
    What key piece of information is needed for a renew of a Avaya Data Service Contract?
    • A. 

      A) Contract Start & End Date

    • B. 

      B) Model #’s

    • C. 

      C) Serial #’s

    • D. 

      D) End user Information

    • E. 

      E) Previous Contract

  • 12. 
    If a Contract has “lapsed” for 3 days an additional Fee is required.
    • A. 

      True

    • B. 

      False

  • 13. 
    What is Avaya’s the Lead Time for a Service Order to be “Processed”?
    • A. 

      24 hours

    • B. 

      1 week

    • C. 

      72 hours

    • D. 

      48 hours

  • 14. 
    When cancelling a service/support contract with Avaya, the cancellation fee is equivalent to:
    • A. 

      A Flat Fee of $500

    • B. 

      12% of the Contract Value

    • C. 

      3 Months of Contract Value

    • D. 

      Balance of contract or 12 months

  • 15. 
    Date Changes are permitted after a Contract has Been Put in Place.
    • A. 

      True –however, we must work to minimize this as it is 100% manual and subject to issues

    • B. 

      False

  • 16. 
    Avaya's new reinstatement fee would apply to any contract that has laspsed for how many days?
    • A. 

      30 days

    • B. 

      60 days

    • C. 

      90 days

    • D. 

      120 days

  • 17. 
    When Requesting a Renewal Quote, What Information is Needed to Produce the Quote, besides duration and quantities of items or licenses?
    • A. 

      End-User Address and Telephone Number

    • B. 

      Site ID or contract number

    • C. 

      Serial Numbers and Model Numbers

    • D. 

      Original Contract and Serial Numbers

  • 18. 
    What does EC stand for:
    • A. 

      Express Configurator

    • B. 

      Engineering Cockpit

    • C. 

      Express Console

    • D. 

      Enterprise Configurator

  • 19. 
    Avaya Allows for Contracts with Service Durations of Less than 12 months when:
    • A. 

      End-User Budgets are Not Available for full 12 Month Contracts

    • B. 

      Covering Data Products Only

    • C. 

      Co-terminating Contracts and or with special Avaya approval for unique situations

    • D. 

      Requested by Avaya Platinum Partners Only

  • 20. 
    If NOT Noted on a Purchase Order for a Multi-year Contract, What is the Default Billing Cycle to the Reseller?
    • A. 

      Annual

    • B. 

      One Time/Pre-Paid-assumes dollar amount on PO is correct

    • C. 

      Quarterly

    • D. 

      Monthly

Back to Top Back to top