End-User
Avaya
Business Partner
Westcon
True
False
Cancel the Original Contract and Create a New Contract that Covers All of the Users
Create a New Contract for 10 Users Co-Terminating to the Expiration Date of the Original Contract
Create a New 12 Month Contract for 10 Users
Add 10 Users to the Original Contract
Reseller
End-User
Avaya
Westcon
Westcon
End-User
The Reseller
All of the Above-End User and Westcon/Reseller acting as “agent”
Partner Must Secure Authorization via the EC Tool
Partner Must “Deal Register” the Project with Avaya
Partner Must be Certified for that Product/system
Partner Must Maintain a Network Operations Center
CS1000
BCM
Data Products-except when ordered as part of an EC quote
B & C
True
False
Service on All Products
Upgrades on BCM’s
CallPilot
Upgrades on a CS1000 and BCM’s
End-User Name and Site Address
Reseller PO#
MAC Address
The Hardware Order #
A) Contract Start & End Date
B) Model #’s
C) Serial #’s
D) End user Information
E) Previous Contract
True
False
24 hours
1 week
72 hours
48 hours
A Flat Fee of $500
12% of the Contract Value
3 Months of Contract Value
Balance of contract or 12 months
True –however, we must work to minimize this as it is 100% manual and subject to issues
False
30 days
60 days
90 days
120 days
End-User Address and Telephone Number
Site ID or contract number
Serial Numbers and Model Numbers
Original Contract and Serial Numbers
Express Configurator
Engineering Cockpit
Express Console
Enterprise Configurator
End-User Budgets are Not Available for full 12 Month Contracts
Covering Data Products Only
Co-terminating Contracts and or with special Avaya approval for unique situations
Requested by Avaya Platinum Partners Only
Annual
One Time/Pre-Paid-assumes dollar amount on PO is correct
Quarterly
Monthly
Wait!
Here's an interesting quiz for you.