Arrow Academy - Module 1

Hover over the image - What single word brand name would you expect to see written here on this piece of equipment?

Which two products would you suggest as most likely to be used for Process Scale Removal in the Food and Drink industry?

• System Descaler and FPC

• System Descaler and Acifoam

• Acifoam and FPC

• Sodaklenz and Sodaklenz Excel

• Acifoam and Sodaklenz Excel

Which of the following groups of liquid products under the Food Processing section of the new catalogue -  are described as 'high alkaline'? - note some of the listed have foaming and no/low foam versions.

• Germfree Fab, Saniwash & Metaklenz

• Saniwash, Sodaklenz & System Descaler

• Chloroclean with Foam, FPC & CS Solution

• Glitz & Super Dazzle

• FPC, Germfree 61, Saniwash

Tested to EN 1276 and effective against salmonella typhi, pseudomonas aeriginosa, staphylococcus aureus, E-coli, and entirococcus hirea.  - NAME THE PRODUCT(Listed under Food Processing)

• H.T 20

• Chloroclean

• Saniwash

• Lotoxane

• Sodaklenz

Which hard surface cleaner is noted in the new brochure as being especially applicable to the Dairy Industry?

• Sodaklenz

• Look Out

• H.T. 20

• C.I.P. 33

• CS Solution

Which of the following group of products are described in the Food Processing section of the catalogue as 'non-caustic' ?

• Golden Arrow, Textra & Tufstuf

• Germfree Fab, Germfree 61 & Sodaklenz

• Bactericidal Hydroclean, Germfree Fab, Saniwash

• Chloroclean, FPC & Metaklenz

• H.T 20 & C.I.P. 33

Which of the following products is described as biocidal?

• H.T. 20

• Bactericidal Hydroclean

• Saniwash

• Wirelube HD

• Metaklenz

Which country's Fishing Industry is listed numerous times in relation to the approvals cited for many of the products in the Food Processing section of the Arrow brochure?

• British

• Mexican

• Canadian

• Icelandic

• Dutch

What % Phosphoric Acid is System Descaler?

• It does not contain any

• 12%

• 30%

• 40%

• 98%

Which of the following products contains Hypochlorite?

• Saniwash

• Chloroclean

• Germfree 61

• All of the Naturals - refreshing and Invigorating handwash range.

• System Descaler

What does this logo indicate?

• NSF - National Standards for Food

• NSF - National Science Foundation

• NSF - National Sanitisation Foundation

• NSF - Normal Safety for Food

• NSF - National Sanitisation Federation

C.I.P is an abbreviation for

• Cleaning Institute Professional

• Cleaning in Process

• Cleaning inside Pipes

• Cleaning in Progress

• Cleaning in Place

Hover over the picture. These 2 logos signify pack/container sizes in the new brochure, but which ones? From left to right which is which?

• A Tub of 2000 & 1000L 'IBC'

• 200L Drum & 1000L 'IBC'

• 210L Drum & 1000L 'IBC'

• 1000L 'IBC' & 210L Drum

• A Sachet & Swan Neck Bottle

Arrow have a team dedicated to meeting the ongoing requirements of REACH. But what does the Acronym REACH denote?

• Registration, Evaluation and Authorisation of Chemicals

• Royal Education Association for Chemicals

• Registration, Evaluation and Authorisation of Compliance

• Really Excellent, Amazing Chemicals

• Representatitve Evaluation and Authorisation of Chemicals

What is one of the realistic advantages of using one of the 'Non-Caustic' cleaning products listed in the Food Processing section of the new Arrow brochure?

• They all smell really nice.

• Less likely to be a contaminent in food manufacturing areas.

• Non-damaging to soft-metals and galvanised surfaces.

• They are less expensive.

• They generally offer a better cleaning performance

Which is the only product listed in the Food Processing section of the new Arrow brochure available in a trigger spray?

• Acifoam

• Oxalwash

• Chloroclean

• Germfree Fab

• Germfree 61

Why would hygiene management personnel conduct a swab test in a food manufacturing environment?

• A testing process to monitor and therefore enable control of microbiological contamination on surface areas.

• A cleaning process to help reduce microbiological contamination on surface areas.

• A testing process to monitor the efficiency of production in food processing equipment

• An observation process to monitor staff personal hygiene standards

• All of the above

HACCP is used to descibe an internationally recognised way of managing food safety and protecting consumers. . but what does HACCP denote? 

• Hygiene Analysis and Cleanliness Control Policy

• Hooray ! Arrow Chemicals Currently Provided !

• Hazard Analysis for Chemical Consumption Policy

• Hygiene Association and Chemical Control Practitioners

• Hazard Analysis and Critical Control Point

Their website is an excellent learning resource for the industry (www.food.gov.uk) They were set up in 2000 as a government department with a remit of protecting public health and consumer interests in relation to food.Their logo is pictured here . . .Who are they? 

• Food Safety Association (FSA)

• Food Safety Agency (FSA)

• Food Standards Agency (FSA)

• Food Standards Authority (FSA)

• Financial Services Authority (FSA)

Which two famous beverage brands can Arrow currently boast as customers?

• Cadbury-Schweppes & AG Barrs

• Highland Spring & Evian Water

• Glenfiddich & Guinness

• UmBongo & Five-Alive

• Coca-Cola & Britvic

Calling your TSM colleagues for best practice, tips, hints and advice should always be encouraged. Which TSM's one in the North with a good track record of managing and winning food accounts and one in the South with a strong food industry background would welcome your call?

• Kelly Evison & Jenny Moffat

• Mike Flynn & Nick White

• Neil Woodlands & Dave Furber

• Mick Clarke & Gordon Muscat

• Malcolm Watkins & Tony Brealey

You are an Arrow 'Territory Sales Manager' and you are still working on opening your first food account, by what date will you need to bring them 'on-board' to keep up with the objective set in the 2010 Arrow Sales Conference? 

• March 31st 2011

• March 31st 2010

• June 31st 2010

• December 31st 2010

• Tomorrow

Which is the only product in the Food Processing section of the New Arrow Brochure which is described as carrying a perfume?

• Sodaklenz

• Metaklenz

• Saniwash

• Germfree 61

• None of the above - all the products in the Food Processing section are non-perfumed

Which is the only product in the Food Processing section of the New Arrow Brochure which details 4 different dilution rates for differing applications, the fourth of which is 1:180 (suggested for terminal sanitising)

• Sodaklenz

• H.T. 20

• Saniwash

• Germfree Fab

• None of the above

Which is the only product in the Food Processing section of the New Arrow Brochure which is available in an aerosol?

• Acifoam

• Sanifoam

• FPC

• System Descaler

• None of the above

Which of the following could potentially form part of the 'Arrow Solution' for the Food & Beverage Industry?

• Provision of Training & Documentation

• Free-on-Loan installation of Dosing & Control mechanisms

• Assistance with Cleaning Schedules

• Partnership & Support in relation to all aspects of cleaning.

• All of the above

Which of the following pairs of product would you most likely recommend for the removal of carbonised (burnt) food residues such as those you might find in a bakery environment?

• Shower Fresh or Handwash

• Sodaklenz or Metaklenz

• Gemfree Fab or Germfree 61

• FPC or Chloroclean

• Transwash X or Trailerwash

(Hover over the image) - In TWO WORDS - How would you typically describe this piece of equipment

Not in the Food Processing Section of the New Arrow Brochure - but a potential 'door-opener' for the industry - the Arrow lubricant range boasts 3 products with NSF approved formulae - one is the aptly named 'Food Grade Lubricant' but what are the other TWO?

• Dri Lube & Viscolube

• Chain Lube & Silslide

• Spray Grease & Superlube

• Super Sil & Belt Dressing

• Chain Lube & Viscolube

Personal hygiene regulations and hand washing regimes for staff are more stringent in the food manufacturing industry than almost any other environment. Arrow's skincare range should form part of any solution with regard to winning this type of account. Which of the following statements would NOT be accurate in describing Handisan (Liquid Skin Sanitiser C126)? 

• Independently tested to BS EN 1500: 1997,

• Kills 100% of all common bacteria

• Proven effective against MRSA & Salmonella

• Proven effective against E-Coli

• Contains skin conditioners and moisturisers to prevent dryness

An ideal environment for bacterial growth would be - in moist food at 37°_C. In these conditions a single bacterium cell will multiply at a rate of dividing into two every six minutes.If a single bacterium was left for 6 hours in these conditions, it would turn into how many cells?

• 13,127

• 130,127

• 1312.7

• 5

• 13,012,700

Bacterial growth can occur in any food cooked or uncooked. Pathogens can be particularly prevalent in prepared food - such as gravies, sauces, salads, sandwiches, pies etc.However 4 of the 5 following food groups would be considered high-risk with regard to food safety?Which of the 5 would normally be considered lower risk? 

• Raw Poultry

• Fish (particularly uncooked shellfish)

• Bread

• Cooked Rice & Pasta

• Unpasteurised Egg & Dairy

Your trying to build your Food Industry 'prospect pipeline'. Which of the following job descriptions/ individuals, all of which you would probably find in a Food Manufacture business, would be potentially involved in the decision making process?

• Quality Assurance Manager

• Hygiene Supervisor/Manager

• Health, Safety & Environment Manager

• Senior Buyer

• All of the above

Which of the 5 products listed below contains the following description in the Food Processing section of the New Arrow Brochure? "Non-Caustic formula, ideal for use on soft metals and galvanised surfaces"  

• Sodaklenz

• Metaklenz

• Chloroclean

• Germfree 61

• Lemon Floor Gel

Which of the 5 products listed below contains the following description in the Food Processing section of the New Arrow Brochure? "A powerful high alkaline detergent for bottle washing ...."

• C.I.P. 33

• Chloroclean SMS with Foam

• H.T. 20

• FPC with Foam

• Sparklene

NSF approval should be viewed as a positive feature of maintenance products when aimed at the Food & Drink Industry - which of Arrow's extensive range of degreasers has a formula which carries NSF approval?

• QED

• Fastklean

• Multisolve

• Citrisol HD

• Supersolve AS

Which of the 5 products listed below contains the following description in the Food Processing section of the New Arrow Brochure? "Specially developed for waste-water treatment...."

• CS Solution

• System Descaler

• Acifoam

• Sodaklenz Excel

• Stainless Steel Cleaner

Which of the products listed below contains the following description in the Food Processing section of the New Arrow Brochure? "Highly Economical in use ...."

• Germfree Fab

• Saniwash

• FPC

• FPC with Foam

• All of the above

Which two notable pie/pastry manufacturers can Arrow boast as existing customers?

• Hollands Pies (Lancashire) & Galloways the Bakers (Cumbria)

• Pooles Pies (Lancashire) & WC Rowe The Bakers (Cornwall)

• Pukka Pies (Leicestershire) & Shire Foods (Warks)

• John Short Bakers (Kilmarnock) & Kashmir Crown (W Yorks)

• Greenhalgh the Bakers (Lancashire) & Melton Mowbray (Leicestershire)

Which is the closest definition of the word 'biocidal'?

• Pertaining to a chemical agent which removes or neutralises unpleasant odours

• Pertaining to a chemical agent which slows or impairs the growth of organisms, bacteria, etc.

• Pertaining to a chemical agent capable of sanitising and disinfecting.

• Pertaining to a chemical agent capable of destroying living organisms

• A late 80's Austrian Thrash Metal band

Fill in the blank(s) in the following passage of text (two words)A manufactured chemical present in several of Arrow's cleaning products found in the Food Processing section; _ _ _ _ _ (6) _ _ _ _ _ _ _ _ _ (9) is a white, crystalline odourless solid at room temperature and is also sometimes known as 'lye' or 'caustic soda'.

An accreditation from 'Scientifics' - the renowned testing and analysis consultancy is boasted by several Arrow products, which of them appears in the Food Processing Section?

Pictured is a common piece of cleaning equipment you would likely find in a food processing environment - 'a foam lance' - which feature on this piece of equipment would cause it to produce the foam?

• Adjustable nozzle

• Oscillating nozzle

• High pressure nozzle

• Rotary nozzle

• Magic foam fairy

Name two of the main surfactants from the options below (click one answer only)

• Anionic & sulphuric

• Nonionic & phosphoric

• Hydrochloric & sulphuric

• Amphoteric & cationic

• Supersonic & bionic

Which of the following Arrow product would you be unlikely to use for a drain or drainage application?

• CS Solution

• Acifoam

• Antifoam

• Biozyme

• Gladiator

Which is the best definition of the term 'chelating agent'?

• A chemical agent which binds hard water salts

• A chemical agent which reduces water tension

• A chemical agent which purifies water

• A chemical agent which increases water biodiversity

• A chemical agent which turns ordinary tap-water into a 1967 rare vintage chateaux-neuf-du-pape

Which of the following statements relating to the pH scale should be considered correct?

• 2 and below on the pH scale would be considered corrosive caustic 11.5 and above on the pH scale would be corrosive acid

• 2 and below on the pH scale would be considered corrosive acid 11.5 and above on the pH scale would be corrosive caustic

• 5 and below on the pH scale would be considered corrosive acid 8.5 and above on the pH scale would be corrosive caustic

• 2 and below on the pH scale would be considered corrosive acid 11.5 and above on the pH scale would be considered alkaline

• None of the above