Are YOU a Master? Take The Quiz And Find Out! This quiz tests your knowledge in managing services effectively, focusing on strategies, revenue tracking, and understanding the importance of a Runbook. It's perfect for professionals aiming to enhance their service management skills.
Your monitoring system
Your ticketing system
A Runbook
Your technicians
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True
False
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Number of billable hours worked per technician
Amount of service revenue billed per technician
Number of billable hours worked by the entire service team
Amount of service revenue billed by the entire service team
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True
False
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True
False
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True
False
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Selling service projects
Selling products
Selling managed services
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True
False
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True
False
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Time and Materials basis
Fixed Price basis
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As a standalone product
Attaching to a service project at time of sale
After a service project is completed
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Ways your service will help the department run more efficiently
Ways your service reduce the number of employees needed in the IT staff
Ways your service are a useful tool to the technician
Ways your service focuses on mundane and/or difficult activities
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True
False
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True
False
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$100,000 per month in products
$5,000 per month in contracts
They are basically the same thing
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Have your technician take a crack at the solution
Refer your customer to a trusted VoIP partner, even if you will make little money on the deal
Convince your customer they don't need the solution
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True
False
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True
False
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Ship the materials directly to the customer and have the engineer configure on site
Ship the materials to your site, configure them, and ship to the customer
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Transfer the customer to another sales rep
Fire the technician
Have the CEO set up a meeting with the customer
Fire the customer
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Forum Selling
Social Selling
Insight Selling
Tweeting
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Quiz Review Timeline (Updated): Mar 20, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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