Are You A Hardworking Company Officer?
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A Company Officer is hired by the CEO of an organization who is responsible for managing the day to day business activities. Such an officer have the actual or apparent authority to contract or otherwise act on behalf of the corporation or business. So let's try out this interesting quiz and see where do you stand as an employee or officer. All the best!
- 1.______ people who use and consumer product or service.
- A.
Home owners
- B.
Homeless
- C.
Customers
- D.
Stake holders
- 2.All fire officers must understand the basic concept of customer service, They must be able to perform the following actions, Three of them, pick the one that does not belong,
- A.
Complete Surveys on customer service
- B.
Define the customer base
- C.
Identifey what all customers need, want, and desire
- D.
Monitor the delivery of the orginization's services as it relates to these needs, wants, and desires
- 3.Members of the general population within the service area who are beneficiaries of the services provided as well as people responsible for providing the majority of the funds needed to operate the organization is?
- A.
Internal customers
- B.
External customers
- C.
Stakeholders
- 4.Member of the political body who govern the organization or influence it through legislation, nongovernmental agencies, community groups, standards-making organizations, and businesses that provide services to the organization.
- A.
Internal customers
- B.
External customers
- C.
Stakeholders
- 5.True or False When gathering with Information in passive methods this causes a knee-jerk reaction to get changes done.
- A.
True
- B.
False
- 6.When doing a survey what is the normal return on the surveys sent out?
- A.
50%
- B.
60%
- C.
70%
- D.
80%
- 7.True or False A policy analysis determines whether current policies are effective and enforceable.
- A.
True
- B.
False
- 8.Indications that a policy or procedure needs to be revised may include the following, except one.
- A.
Internal/ external customer complaints
- B.
Policy / procedure has been in place for two or more years
- C.
Increase in policy or procedure infractions
- D.
Injuries or property loss due to a failure of the policy or prodecures
- E.
New technology
- 9.True or false 1 Orders are base upon the authority delegated to the fire officer to implement organizational policy and procedures. 2 A directive is also based on a policy or procedure but is more of a request.
- A.
Both true
- B.
Both false
- C.
1 true, 2 false
- D.
1 false, 2 true
- 10.True or False 1 Capital is used to pay for the recurring expenses of the day to day operations. 2 Operations include projected major purchases, items that cost more than a certain specific amount of money and are expected to last more than 1 year.
- A.
Both true
- B.
Both false
- C.
1 true, 2 false
- D.
1 flase, 2 true
- 11.True or False As a Company officer, you must set a good example be seriously complying with the safety and health issues of the department.
- A.
True
- B.
False
- 12.As per the IFSTA Company officer, what are the average lives lost in the last 10 years, not counting 9-11?
- A.
97
- B.
100
- C.
107
- D.
127
- 13.What counts for the highest amount of deaths in the fire service?
- A.
Trauma
- B.
Stress related,
- C.
Driving
- 14.Who has developed goals to help reduce Firefighters deaths by 25 per cent over 5 years and 50 per cent in 10years?
- A.
IAFF
- B.
IAFC
- C.
National Fallen foundation/ USFA
- D.
OSHA
- 15.Who has the task of managing and overseeing the Safety and Health program?
- A.
ISO
- B.
Chief
- C.
HSO
- D.
Fire Captain
- 16.To reduce emergency scene casualties, the company officer must approach safety from the following two directions,: First ____ Second, during the emergency incident, the company officer must monitor subordinates to ensure that they do not become physically stressed.
- A.
Repond to incidents in a safe and control manor.
- B.
Forbid any horseplay in the fire house
- C.
Fitness and wellness program
- 17.How long should the exposer reports need to be keept for a fir department?
- A.
Don't
- B.
10 years
- C.
30 years
- D.
30 years after they retire
- 18.True or False Accident investigations should be objective, impartial, and directed toward fault-finding.
- A.
True
- B.
False
- 19.Human factors that often contribute to accidents have been classified into the following three broad categories, which is not one of them.
- A.
Captain not having a clip broad
- B.
Improper attitube
- C.
Lack of knowledge
- D.
Physically unsuited
- 20.True or False When a member of the unit experiences a job-related injury, illness, or exposure, the first duty of a company officer is to ensure all proper paperwork is filled out.
- A.
True
- B.
False
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