Am Rm E Gyan Dec
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maximum duration of the test is 60 minutes.
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Micro Leadership Academy
Questions and Answers
- 1.
What is the first job of Area Manager when a new TE joinees
- A.
To send a TE to Crash Course
- B.
To send a TE to six days Induction
- C.
To give a five days on job induction
- D.
To give him feedback
Correct Answer
C. To give a five days on job inductionExplanation
The first job of an Area Manager when a new TE (Training Executive) joins is to provide them with a five-day on-the-job induction. This induction period is essential to familiarize the new TE with the job requirements, company policies, and procedures. It allows the TE to gain practical experience and knowledge necessary to perform their duties effectively. This initial training period sets the foundation for the TE's success in their role and ensures they have the necessary skills and understanding to contribute to the team.Rate this question:
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- 2.
What should be the objective of morning phone call by an AM to a TE
- A.
To boost his confidence
- B.
To check his patch knowledge
- C.
To show the objective of the day and call with Rxber and non Rxber
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The objective of the morning phone call by an AM to a TE should be to boost his confidence, check his patch knowledge, and show the objective of the day and call with Rxber and non Rxber. All of these objectives are important for effective communication and coordination between the AM and TE, ensuring that the TE is well-informed, motivated, and prepared for the day's tasks.Rate this question:
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- 3.
What are the four steps before a call to be done during the JFW
- A.
Customer mood information , Cross check last visit, Review the TE on ROI, Call rehearsal
- B.
ROI information ,Analyse the customer information Agreed which part who will cover
- C.
1.Analysis the customer information 2.Plan and prepare with TE 3.Call rehearsal 4.Agree which part who will take
- D.
1 Bag checking 2. ROI 3. Setting of bag 4. Review of ROI
Correct Answer
C. 1.Analysis the customer information 2.Plan and prepare with TE 3.Call rehearsal 4.Agree which part who will takeExplanation
The four steps before a call to be done during the JFW are as follows:
1. Analysis the customer information: This step involves gathering and analyzing information about the customer to understand their needs and preferences.
2. Plan and prepare with TE: This step involves strategizing and preparing for the call, including determining the objectives, identifying potential challenges, and planning the approach.
3. Call rehearsal: This step involves practicing and rehearsing the call with a colleague or team member to ensure a smooth and effective conversation with the customer.
4. Agree which part who will take: This step involves discussing and assigning specific responsibilities and roles to team members for the call, ensuring clarity and coordination.
These steps help ensure that the call is well-prepared, organized, and executed effectively to meet the customer's needs.Rate this question:
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- 4.
If a TE is high on willingness and low on skills what will be the role of an ABM
- A.
Delegating
- B.
Directing
- C.
Supporting
- D.
Coaching
Correct Answer
D. CoachingExplanation
If a TE is high on willingness and low on skills, the role of an ABM would be coaching. Coaching involves providing guidance, support, and training to help the TE develop their skills and improve their performance. In this situation, the ABM would focus on identifying the TE's areas of improvement, providing constructive feedback, and offering resources and assistance to enhance their skills. The ABM would also work closely with the TE to set goals, create action plans, and monitor progress, ultimately helping them build their skills and increase their effectiveness in their role.Rate this question:
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- 5.
What are the key to success during giving a feedback
- A.
Asking open ended question
- B.
Involving a TE in interaction and allowing him to speak more
- C.
Talking about the consequences in a situation and alternative benefits.
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The key to success during giving feedback is to ask open-ended questions, involve a TE (target employee) in the interaction and allow them to speak more, and talk about the consequences in a situation and alternative benefits. By asking open-ended questions, the feedback giver encourages the TE to provide more detailed responses and insights. Involving the TE in the interaction and allowing them to speak more promotes active engagement and ownership of the feedback process. Discussing the consequences and alternative benefits helps the TE understand the impact of their actions and motivates them to make positive changes.Rate this question:
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- 6.
During the RCPA AM should
- A.
Ask the relevant question to chemist
- B.
Cross check with chemist whether TE regular or not
- C.
Observe the flow of conducting the RCPA by TE
- D.
Try the maximum POB with chemist
Correct Answer
C. Observe the flow of conducting the RCPA by TEExplanation
The correct answer is "Observe the flow of conducting the RCPA by TE." This answer is appropriate because during the RCPA, it is important for the AM to closely observe and understand how the RCPA is being conducted by the TE (Technician/Technologist). This allows the AM to ensure that the RCPA is being carried out correctly and efficiently, and to identify any areas where improvements or adjustments may be needed. By observing the flow of the RCPA, the AM can also gain valuable insights and knowledge about the process, which can be beneficial for future reference or troubleshooting purposes.Rate this question:
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- 7.
During the Dr. Call
- A.
AM must ask some extra support from Dr.
- B.
High value inputs delivered by AM only
- C.
Observe the call whether the TE making an effective call and add value as discussed during Pre Call Planning.
- D.
All of the above
Correct Answer
C. Observe the call whether the TE making an effective call and add value as discussed during Pre Call Planning.Explanation
The correct answer is "Observe the call whether the TE making an effective call and add value as discussed during Pre Call Planning." This answer suggests that during the Dr. Call, the AM should observe whether the TE (presumably a sales representative) is making an effective call and adding value as discussed during the pre-call planning. This implies that the AM should monitor the call to ensure that the sales representative is following the planned approach and delivering high-value inputs. This allows the AM to identify any additional support that may be needed from the doctor and make necessary adjustments to improve the effectiveness of the call.Rate this question:
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- 8.
If TE is low in commitment but low in skills the desired role of an AM
- A.
Delegating
- B.
Coaching.
- C.
Directing.
- D.
Supporting.
Correct Answer
C. Directing.Explanation
When an individual has low commitment and low skills, they require clear instructions and guidance to perform their tasks effectively. The directing style of leadership is most suitable in such cases as it provides specific instructions and closely supervises the individual's work. This style helps in setting clear expectations, providing guidance, and closely monitoring progress to ensure tasks are completed correctly. It is important to direct individuals with low commitment and skills to ensure they understand their responsibilities and can perform their duties efficiently.Rate this question:
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- 9.
Most important role of an AM is during
- A.
Pre call planning
- B.
During the call
- C.
Post call
- D.
In all three steps
Correct Answer
D. In all three stepsExplanation
The most important role of an Account Manager (AM) is to be actively involved in all three steps: pre-call planning, during the call, and post-call. In the pre-call planning stage, the AM prepares by researching the client's needs and objectives, identifying potential challenges, and strategizing on how to address them. During the call, the AM engages with the client, actively listens to their needs, and provides relevant solutions or recommendations. In the post-call stage, the AM follows up with the client, addresses any additional concerns or questions, and ensures customer satisfaction. Being present and contributing in all three steps is crucial for the AM's success in building and maintaining strong client relationships.Rate this question:
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- 10.
TE is not asking the competitor brands during the RCPA in this AM should
- A.
A) AM himself ask the same
- B.
B) AM start arguing with TE for proper information
- C.
C) Realise the importance of effective RCPA and make TE prepare for next call
- D.
D) Ignore the situation and hope for better In future
Correct Answer
C. C) Realise the importance of effective RCPA and make TE prepare for next callExplanation
The correct answer is C) Realise the importance of effective RCPA and make TE prepare for the next call. This answer suggests that the AM should understand the significance of conducting a thorough RCPA (Retail Chemist Prescription Audit) and take responsibility for ensuring that the TE (Territory Executive) is properly prepared for future calls. This implies that the AM should not ask the competitor brands themselves (option A), start arguing with the TE (option B), or ignore the situation (option D).Rate this question:
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- 11.
Tick the right optionMaking an individual call on the pharmacist to build relationship and pob
- A.
Managing
- B.
Operating
Correct Answer
B. OperatingExplanation
The correct answer is "operating". This option refers to the act of managing and running a business or organization. Making individual calls on the pharmacist to build a relationship would fall under the category of managing, but the main focus of the question is on the overall operation of the business.Rate this question:
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- 12.
Tick the right optionExplaining how to solve a work problem that one of your TE has just brought to you
- A.
Managing
- B.
Operating
Correct Answer
A. ManagingExplanation
The correct answer is "Managing" because in this scenario, the task is to explain how to solve a work problem that one of your team members has brought to you. This requires the skill of managing, which involves providing guidance, support, and direction to the team member in order to help them solve the problem effectively. Operating, on the other hand, refers to the act of functioning or running a system or process, which is not relevant to the given situation.Rate this question:
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- 13.
Tick the right optionMaking a product presentation to a Doctor in order to show a TE how do it
- A.
Managing
- B.
Operating
Correct Answer
A. ManagingExplanation
The correct answer is "Managing" because in this scenario, the person is not actually performing the task themselves (operating), but rather overseeing and directing the process of making a product presentation to a doctor. Managing involves coordinating and organizing the activities of others to achieve a specific goal, which aligns with the situation described in the question.Rate this question:
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- 14.
Tick the right optionExplaining to one of your TE , why he/she is receiving a salary increase
- A.
Managing
- B.
Operating
Correct Answer
A. ManagingExplanation
The correct answer is "Managing" because explaining a salary increase to a team member falls under the responsibilities of a manager. Managers are responsible for the overall performance and development of their team members, including discussing compensation and benefits. They have the authority and knowledge to explain the reasons behind a salary increase, such as performance, market conditions, or company policies. Operating, on the other hand, refers to the day-to-day activities and tasks required to run a business, which may not involve salary discussions.Rate this question:
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- 15.
Tick the right optionInterviewing a sales candidate referred to you by your friend
- A.
Managing
- B.
Operating
Correct Answer
B. OperatingExplanation
The correct answer is "Operating." This option is the most suitable because it implies that you are conducting the interview process for the sales candidate referred to you by your friend. As the interviewer, you would be responsible for operating the interview, asking questions, evaluating the candidate's skills and qualifications, and making a decision about their suitability for the role. "Managing" does not accurately describe the role of the interviewer in this context, as it implies ongoing supervision rather than a one-time interview.Rate this question:
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- 16.
Tick the right optionGiving a telephone progress report to your superior
- A.
Managing
- B.
Operating
Correct Answer
A. ManagingExplanation
The correct answer is "Managing" because giving a telephone progress report to your superior involves providing updates and information about the progress of a project or task. This requires managing the communication and ensuring that the necessary information is conveyed effectively to the superior. It also involves organizing and coordinating the information to be presented in a concise and clear manner.Rate this question:
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- 17.
Tick the right optionAsking one of your TE , what he/she thinks about a selling idea that you have
- A.
Managing
- B.
Operating
Correct Answer
A. ManagingExplanation
This question is asking about the appropriate action to take when asking one of your TE (Team Members) for their thoughts on a selling idea. The correct answer is "Managing" because as a manager, it is your responsibility to oversee and guide your team. By asking your TE for their opinion on the selling idea, you are taking on the role of managing their input and considering their thoughts in the decision-making process.Rate this question:
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- 18.
Tick the right optionPlanning and deciding on a value sales objective by Doctors.
- A.
Managing
- B.
Operating
Correct Answer
B. OperatingExplanation
The correct answer is "Operating." This option refers to the process of carrying out the day-to-day activities and tasks necessary to achieve the objectives of an organization. In this context, it suggests that the focus is on the implementation and execution of plans and strategies related to sales objectives by doctors. It involves coordinating and overseeing the activities of the sales team, monitoring performance, and ensuring that the sales objectives are met.Rate this question:
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- 19.
Tick the right optionDeciding what the cost budget request shall be for your sales team
- A.
Managing
- B.
Operating
Correct Answer
A. ManagingExplanation
The correct answer is "Managing" because deciding what the cost budget request shall be for your sales team falls under the responsibility of a manager. Managers are responsible for planning, organizing, and controlling the resources of a team or department, which includes setting budgets and making decisions about financial matters. Therefore, the appropriate option for this scenario is managing.Rate this question:
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- 20.
Tick the right optionReviewing monthly reports to determine progress towards specific sales objectives
- A.
Managing
- B.
Operating
Correct Answer
A. ManagingExplanation
The correct answer is "Managing" because reviewing monthly reports to determine progress towards specific sales objectives is a task that falls under the role of a manager. Managers are responsible for overseeing the work of their team and ensuring that they are meeting their sales objectives. By reviewing the monthly reports, managers can assess the progress made and make any necessary adjustments or improvements to achieve the desired sales goals. This task requires a higher level of responsibility and decision-making, which aligns with the role of a manager rather than an operator.Rate this question:
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- 21.
Tick the right optionDeciding whether to meet a competitive price base on considerations beyond what the TEs has presently
- A.
Managing
- B.
Operating
Correct Answer
A. ManagingExplanation
The correct answer is "Managing" because deciding whether to meet a competitive price based on considerations beyond what the TEs (Technology Executives) currently have falls under the realm of managing. This involves analyzing various factors such as market conditions, customer demands, and financial implications to make informed decisions that align with the overall goals and strategies of the organization.Rate this question:
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- 22.
Tick the right optionDeciding whether to recommend adding a position
- A.
Managing
- B.
Operating
Correct Answer
A. ManagingExplanation
The correct answer is "Managing" because deciding whether to recommend adding a position falls under the responsibilities of a manager. Managers are responsible for making decisions about staffing and resource allocation within an organization. They evaluate the need for additional positions based on workload, productivity, and overall business objectives. Therefore, managing is the appropriate option in this context.Rate this question:
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- 23.
Tick the right optionAsking your TE to establish day to day objectives for number of Doctors calls
- A.
Managing
- B.
Operating
Correct Answer
A. ManagingExplanation
The correct answer is "Managing." This option is the most appropriate because it involves the act of overseeing or supervising a task or a group of people, which aligns with the action of asking someone to establish day-to-day objectives for the number of doctor calls. Operating, on the other hand, refers to the action of functioning or controlling a machine or system, which does not fit the context of the question.Rate this question:
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- 24.
An environment of cost effectiveness and therapeutic advantage has replaced the previous issue of efficacy and safety
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement suggests that there has been a shift in focus from efficacy and safety to cost effectiveness and therapeutic advantage in the current environment. This implies that the primary concern now is not only the effectiveness and safety of a treatment, but also its affordability and potential therapeutic benefits. Therefore, the statement is true.Rate this question:
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- 25.
Less emphasis is now being placed on disease states treatment programs and Doctor services
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that there is less focus on disease states treatment programs and doctor services. However, the correct answer is False, indicating that there is still emphasis being placed on these aspects. This implies that disease states treatment programs and doctor services continue to be important and receive attention in the current context.Rate this question:
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- 26.
Which of the following is not a AM responsibility?
- A.
A. To appraise and evaluate sales performance
- B.
B. To motivate the TEs to achieve planned sales objective
- C.
C. To train and develop experienced TE
- D.
D. To strive to constantly improve their knowledge or skills
Correct Answer
C. C. To train and develop experienced TEExplanation
The correct answer is c. To train and develop experienced TE. This is not a responsibility of an Area Manager (AM). An AM is responsible for appraising and evaluating sales performance, motivating TEs to achieve sales objectives, and striving to constantly improve their own knowledge and skills. Training and development of experienced TEs would typically be the responsibility of a different role, such as a Training Manager or a Senior Sales Manager.Rate this question:
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- 27.
Managing evolves around four basic functions
- A.
A. Organising , planning , following , controlling
- B.
B. Planning , organising , leading , controlling
- C.
C. Controlling , planning , accepting , organising
- D.
D. Organising , marketing , controlling , planning
Correct Answer
B. B. Planning , organising , leading , controllingExplanation
The correct answer is b. Planning, organizing, leading, controlling. These four functions are commonly recognized as the basic functions of management. Planning involves setting goals and deciding on the best course of action to achieve them. Organizing involves arranging resources and tasks to meet the goals. Leading involves guiding and motivating employees to work towards the goals. Controlling involves monitoring progress and making adjustments as necessary to ensure that goals are being met.Rate this question:
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- 28.
The definition of Area management is
- A.
A. Exceeding your sales budget each year
- B.
B. Training TEs to develop into manager
- C.
C. Getting profitable results
- D.
D. Taking on the role of an executive
Correct Answer
C. C. Getting profitable resultsExplanation
Area management refers to the practice of overseeing a specific geographical area or region within a company or organization. The main objective of area management is to achieve profitable results, which means generating revenue and ensuring that the area is financially successful. This involves implementing effective strategies, managing resources efficiently, and making decisions that contribute to the overall profitability of the area. The focus is on achieving financial success and delivering positive outcomes for the organization.Rate this question:
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- 29.
Tick the correct answerManagement planning is a continuous ongoing process that involves:
- A.
A. Meeting at the end of each year to review the company”s performance
- B.
B. Deciding the amount of incentive to be paid at the end of the year
- C.
C. Many elements including sales forecasting , setting objectives , action planning , controlling and implementing the plan
- D.
D. Having a quarterly budget meeting
Correct Answer
C. C. Many elements including sales forecasting , setting objectives , action planning , controlling and implementing the planExplanation
Management planning is a continuous ongoing process that involves many elements including sales forecasting, setting objectives, action planning, controlling, and implementing the plan. This means that it is not just about reviewing performance at the end of the year, deciding incentives, or having quarterly budget meetings. It encompasses a range of activities and considerations to ensure effective planning and execution of organizational goals.Rate this question:
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- 30.
Choose the correct answerFactors that could have an effect on the sales in your Area
- A.
A. The political situation
- B.
B. The economic situation
- C.
C. Competitive activity
- D.
D. All the above
Correct Answer
D. D. All the aboveExplanation
The correct answer is d. All the above. This means that all of the factors mentioned in options a, b, and c could have an effect on the sales in your area. The political situation, such as changes in government policies or instability, can impact consumer confidence and spending. The economic situation, such as a recession or inflation, can affect people's purchasing power and willingness to spend. Competitive activity, such as the entry of new competitors or aggressive marketing strategies, can also influence sales by attracting or diverting customers. Therefore, all of these factors are important to consider when analyzing the potential impact on sales in your area.Rate this question:
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- 31.
Choose the right optionAction planning tells us the following
- A.
A. Who will do what
- B.
B. How will it be done
- C.
C. What resources are required
- D.
D. All the above
Correct Answer
D. D. All the aboveExplanation
Action planning involves determining who will be responsible for specific tasks (who will do what), identifying the steps and strategies to achieve the desired outcome (how will it be done), and determining the resources needed to implement the plan (what resources are required). Therefore, the correct answer is d. All the above.Rate this question:
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- 32.
Choose the right optionThe acronym for setting objectives is
- A.
A. Specific, maintainable , achievable , realistic , time framed
- B.
B. Specific , measurable , achievable , realistic , timely
- C.
C. Specific , measurable , acceptance , relevant , timely
- D.
D. Specific , maintainable , acceptable , realistic , timely
Correct Answer
B. B. Specific , measurable , achievable , realistic , timelyExplanation
The correct answer is b. The acronym for setting objectives is "Specific, measurable, achievable, realistic, timely." This acronym represents the key elements that should be considered when setting objectives. Objectives should be specific, clearly defining what needs to be achieved. They should also be measurable, allowing progress to be tracked. Objectives should be achievable and realistic, considering the resources and constraints available. Finally, objectives should be timely, setting a deadline or timeframe for completion. This acronym helps ensure that objectives are well-defined and can be effectively pursued.Rate this question:
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- 33.
The Six P” S stand for :
- A.
A. Perfect practice prevents particularly poor presentation
- B.
B. Proper practice prevents particularly poor performance
- C.
C. Proper planning prevents particularly poor performance
- D.
D. Perfect planning prevents particularly poor presentation
Correct Answer
C. C. Proper planning prevents particularly poor performanceExplanation
The correct answer is c. Proper planning prevents particularly poor performance. This answer best aligns with the concept of the "Six P's" and emphasizes the importance of planning in order to prevent poor performance.Rate this question:
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- 34.
The life of a product has four phases : Introduction, growth, maturity, and
- A.
A. Decline
- B.
B. Expiration
- C.
C. Profit stability
- D.
D. Revision
Correct Answer
A. A. DeclineExplanation
The correct answer is "a. Decline." The life of a product typically goes through four phases: Introduction, growth, maturity, and decline. During the decline phase, the product starts losing popularity and sales decrease. This could be due to various factors such as market saturation, changing customer preferences, or the introduction of newer and better products. During this phase, companies may need to make strategic decisions such as discontinuing the product or finding ways to extend its life cycle.Rate this question:
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- 35.
Important information for a Doctor profile includes all of the following except :
- A.
A. Practice size and affiliation
- B.
B. Personal income level
- C.
C. Personality style and hobbies
- D.
D. Types of patients seen
Correct Answer
A. A. Practice size and affiliationExplanation
The important information for a Doctor profile includes personal income level, personality style and hobbies, and types of patients seen. However, practice size and affiliation are not considered important information for a Doctor profile.Rate this question:
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- 36.
The immediate reason for effective planning is to
- A.
A. Avoid making sales calls on personal time
- B.
B. Maintain accurate records
- C.
C. Maximize productivity
- D.
D. Reach Doctors before the competition does
Correct Answer
C. C. Maximize productivityExplanation
Effective planning is crucial in order to maximize productivity. By planning ahead, individuals and organizations can prioritize tasks, allocate resources efficiently, and minimize wasted time and effort. This allows for a more streamlined and focused approach to work, ultimately leading to increased productivity and better results.Rate this question:
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- 37.
The manager needs to have exceptional territory knowledge on the following except :
- A.
A. The geography of each territory
- B.
B. The number of Doctors in each territory
- C.
C. The Dr affiliations of each territory
- D.
D. The affiliations of each Doctor
Correct Answer
D. D. The affiliations of each DoctorExplanation
The manager needs to have exceptional territory knowledge on the geography of each territory, the number of Doctors in each territory, and the Dr affiliations of each territory. However, the affiliations of each Doctor are not directly related to the territory knowledge that the manager needs to have. Therefore, the correct answer is d. The affiliations of each Doctor.Rate this question:
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- 38.
The key purpose of record keeping is to
- A.
A. To keep the boss happy
- B.
B. Provide a system to reference in planning the call
- C.
C. To record personal details of the physician
- D.
None of the above
Correct Answer
B. B. Provide a system to reference in planning the callExplanation
The correct answer is b. Provide a system to reference in planning the call. Record keeping is important because it allows individuals to have a reference point for future planning and decision-making. By keeping records, one can track important information, such as previous conversations or interactions, which can be used to prepare for future calls or meetings. It helps in maintaining a systematic approach and ensures that all necessary information is readily available when needed.Rate this question:
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- 39.
Doctor profile should include
- A.
A. What the personality style is
- B.
B. Type of patients seen, indications treated
- C.
C. Drug therapy of choice
- D.
D. How price conscious the physician is
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
The doctor profile should include all of the above options because they provide important information about the physician. Knowing the personality style can help patients determine if they will be comfortable with the doctor's approach. Knowing the type of patients seen and indications treated can help patients determine if the doctor has experience with their specific condition. Knowledge of the physician's drug therapy of choice can help patients understand the approach to treatment. Finally, knowing how price conscious the physician is can help patients determine if the doctor's services are affordable for them.Rate this question:
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- 40.
Steps to effective time management include :
- A.
A. Know how you are currently spending your time
- B.
B. Understand your job responsibilities
- C.
C. Manage each day as a separate unit
- D.
D. All of the above
Correct Answer
D. D. All of the aboveExplanation
The correct answer is "d. All of the above" because all of the given options are steps that contribute to effective time management. Knowing how you are currently spending your time helps in identifying areas where time can be better utilized. Understanding your job responsibilities helps in prioritizing tasks and allocating time accordingly. Managing each day as a separate unit ensures that time is effectively planned and utilized on a daily basis. Therefore, all of these steps are essential for effective time management.Rate this question:
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- 41.
Factors that affect time management include all of the following :
- A.
A. Controlling time impacts on everything you do
- B.
B. Not setting deadlines and time limits
- C.
C. Having an open door for TE discussions
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
The correct answer is "All of the above." This means that all of the factors mentioned in options a, b, and c affect time management. Controlling time impacts everything one does because it involves prioritizing tasks and managing one's schedule effectively. Not setting deadlines and time limits can lead to procrastination and inefficiency. Having an open door for TE (team and employee) discussions can disrupt one's workflow and consume valuable time. Therefore, all of these factors can have an impact on time management.Rate this question:
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- 42.
It is the Managers responsibility to
- A.
A. Recruit and hire TEs
- B.
B. Hire candidates , who have worked current vacant territories
- C.
C. Hire Candidate , who sold similar products with difference companies
- D.
D. Select the candidates , who are best qualified to do the job
Correct Answer
D. D. Select the candidates , who are best qualified to do the jobExplanation
The correct answer is d. Select the candidates who are best qualified to do the job. This is the manager's responsibility because they need to ensure that they are hiring individuals who have the necessary skills, experience, and qualifications to perform the job effectively. By selecting the best qualified candidates, the manager can ensure that the team is composed of individuals who can contribute to the success of the organization.Rate this question:
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- 43.
The definition of effective management is
- A.
A. Hiring the best TE in the business . To get results
- B.
B. Having the lowest turnover of TEs
- C.
C. Getting profitable results through others
- D.
D. None of the above
Correct Answer
C. C. Getting profitable results through othersExplanation
Effective management is defined as the ability to achieve profitable results through the efforts and contributions of others. This means that a manager is successful if they can lead and motivate their team to achieve the desired outcomes and generate profits. The focus is on the manager's ability to influence and empower their team members to perform at their best and deliver positive results for the organization.Rate this question:
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- 44.
The responsibility of a sales professional is to :-
- A.
A. Maximize distribution of the company’s products throughout the sales territory
- B.
B. Meet or exceed target sales goals set by the company
- C.
C. Meet personal income goals and thereby meet company goals
- D.
D. Replace competitors products on customers shelves
Correct Answer
A. A. Maximize distribution of the company’s products throughout the sales territoryExplanation
The responsibility of a sales professional is to maximize the distribution of the company's products throughout the sales territory. This means that the sales professional should focus on ensuring that the company's products are available in as many locations as possible within their assigned territory. By doing so, they can increase the reach and availability of the products, which can ultimately lead to increased sales and revenue for the company. Meeting or exceeding target sales goals and personal income goals may be important, but the primary responsibility is to maximize distribution. Replacing competitors' products on customers' shelves may be a strategy to achieve this, but it is not the main responsibility.Rate this question:
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- 45.
In the PROFESSIONAL rating scale, the R stands for _____________ and the N stands for _____________.
- A.
A. Realistic and neat
- B.
B. Reinforcing and notable
- C.
C. Relational and natural
- D.
D. Resourcefulness and negotiating
Correct Answer
D. D. Resourcefulness and negotiatingExplanation
The correct answer is d. Resourcefulness and negotiating. In the PROFESSIONAL rating scale, the R stands for resourcefulness, which refers to the ability to find creative solutions and make the most of available resources. The N stands for negotiating, which involves the skill of reaching agreements and finding compromises in professional settings.Rate this question:
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- 46.
The wheel of success as a TE includes all of the following except :
- A.
A. Aggressive attitude
- B.
B. Business knowledge
- C.
C. Product knowledge
- D.
D. Selling skills
Correct Answer
A. A. Aggressive attitudeExplanation
The wheel of success as a TE includes business knowledge, product knowledge, and selling skills. However, an aggressive attitude is not a part of the wheel of success. While confidence and assertiveness are important qualities for a successful TE, being overly aggressive can often have a negative impact on sales and customer relationships. It is important for a TE to strike a balance between being assertive and respectful in order to effectively sell products and build long-term relationships with customers.Rate this question:
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- 47.
Interview technique questions – Items for concerns
- A.
A. Education , previous experience , motivation, knowledge
- B.
B. Previous experience , education, knowledge, motivation
- C.
C. Motivation , knowledge , previous experience , education.
- D.
D. Work history, motivation, knowledge , selling skills
Correct Answer
D. D. Work history, motivation, knowledge , selling skillsExplanation
This answer is the most appropriate because it includes all the necessary items for concerns during an interview. Work history is important to assess the candidate's past experience and performance. Motivation is crucial to determine if the candidate is genuinely interested in the position. Knowledge is necessary to evaluate the candidate's understanding of the job requirements. Lastly, selling skills are important for positions that involve sales or customer interaction.Rate this question:
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- 48.
Open questions begin with words
- A.
A. Who, what , where , when , how , should
- B.
B. What , should, where , when , why , now
- C.
C. Who , where , what , when , how , why
- D.
D. Should , how , where , when where , what
Correct Answer
C. C. Who , where , what , when , how , whyExplanation
Open questions typically begin with words like "Who, where, what, when, how, why." These question words allow for a more detailed and informative response as they require the person to provide specific information or explanations. These types of questions are often used in interviews, investigations, or when seeking a deeper understanding of a topic. Therefore, option c, which includes all the correct question words, is the most accurate answer.Rate this question:
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- 49.
Direct questions
- A.
A. Too many limit information and impose a tight control
- B.
B. Not enough limit information
- C.
C. Relax the applicant and let them speak freely
- D.
D. Are good for uncovering general information
Correct Answer
C. C. Relax the applicant and let them speak freelyExplanation
This answer suggests that direct questions are good for relaxing the applicant and allowing them to speak freely. By asking direct questions, the interviewer can create a comfortable environment for the applicant to express themselves openly and provide more detailed information. This approach can help uncover valuable insights and perspectives from the applicant.Rate this question:
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- 50.
For communication to be effective there are certain elements that should be considered except
- A.
A. The subject matter ( basic or advanced )
- B.
B. Knowledge of the receiver
- C.
C. The media that will deliver the communication
- D.
D. Formal or information presentation
Correct Answer
B. B. Knowledge of the receiverExplanation
To ensure effective communication, it is important to consider the subject matter, the media used to deliver the message, and whether the presentation is formal or informal. However, the knowledge of the receiver is not a factor that needs to be considered. This means that the level of understanding or familiarity the receiver has with the subject matter does not impact the effectiveness of the communication.Rate this question:
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