To be a professional customer service agent you have to ensure that you have some basic knowledge of what is expected of you. Take up the Ae Customer Service March Skills Verification below to see if you meet the qualifications needed in the field. All the best as you tackle it!
Contact Screen
Command Prompt
Call Log Screen
Soft Phone Screen
1
2
3
4
Account Number
Company or Customer Name
Country
All of the above
6
7
8
9
Call Recording Feature
Call Log Feature
Number Retention Feature
Customer Identification Feature
Contact Center Excellence
Certificate Of Excellence
Center Of Expertise
Center Of Excellence
Global Mandate Billing
Global Management Builders
Global Management Board
Global Manual Billing
My Learning World
CS Shared Folder
HRIS
ANI Database
Key Performance Incentive
Key Performance Indicator
Key Performance Incident
Key Performance Internal
Minimum of 8
Minimum of 9
Minimum of 10
Minimum of 15
Read the email, count to ten before answering, use the email framework, check before you send
Understand the message, use the Email Framework, use positive language, double check before you send
Wait until the end of the day to respond to emails, use the Email Framework, use open questions, check before you send
All of the above
Spelling and Grammar
Is the language clean and green
If email framework was used
The time the email was sent
Less important than communicating by telephone to our Customers
More important than communicating by telephone to our Customers
As important as communicating by telephone to our Customers
Is not important and telephone communication should always be done
Greeting, pleasantry, purpose, main message, closing line, sign off
Greeting, purpose, main message, other messages, sign off
Pleasantry, purpose, main message, closing line, sign off
Greetings, Pleasantry, Main Message, Sign off
Part of DHL Express Service Standards
Part of our Customers’ experience of the DHL Express brand
Part of technique in managing challenging situation
Part of technique to acquire more business with customers
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Here's an interesting quiz for you.