To satisfy our basic needs
To ward off threatening people
To keep up to date with significant events
Mathematics
Attentiveness
Empathy
Personal details
Rapport
Weather information
A very busy and active situation
An unexpected and sudden event
Any difference between how things are and how we would want them to be
Empathy
Medication
Exercise
True
False
Furious
Upset
Confused
Annoyed
Sad
Relaxed
Angry
Joyous
To push the client into taking action
To help the client feel understood
To give the client something to go away and think about
Explore comparators
Unravel the words
Engage in banter
Backtrack
Ask frank and forthright personal questions
Question universals
Ask relatives of the client
To accomplish or obtain something
To reduce tension or to worry about something
To assess a situation and behave in a manner appropriate to it
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