True
False
Arguments are counterproductive.
Labelling is unnecessary.
Skilful reflective listening is fundamental.
Defending breeds defensiveness.
True
False
Providing information
Resolutions to change
Elicit the discrepancies
Warning or threatening
Disagreeing, judging, criticising, blaming
Agreeing, approving, praising
Empathy, listening carefully
Withdrawing, distracting, humouring, changing the subject.
Motivation
Willingness
True
False
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