Hotel: Trivia Quiz On Guest Registration Process!

8 Questions

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Hotel: Trivia Quiz On Guest Registration Process!

Do you want to test your knowledge when it comes to hotel guest registration process? The quiz below is perfect for that, and not only do you get to know the procedures you get to follow before the client gets to check in to their room. Give it a try and get to see just how high you will score.


Questions and Answers
  • 1. 
    Which of the following is issued by credit card companies to validate a guest’s credit card?
    • A. 

      Status code

    • B. 

      Denial code

    • C. 

      Transaction code

    • D. 

      Authorization code

  • 2. 
    All of the following are methods of payment accepted by most hotels except:
    • A. 

      A cashier’s check.

    • B. 

      A two-party check.

    • C. 

      A money order

    • D. 

      A traveler’s check.

  • 3. 
    What status do cash-paying guests who are not authorized to have charge purchases posted to their guestroom accounts have?
    • A. 

      No-post status

    • B. 

      Occupied status

    • C. 

      Cash-only status

    • D. 

      None of the above

  • 4. 
    All of the following are legitimate reasons to evict guests, except:
    • A. 

      Guest violates hotel regulations.

    • B. 

      Guest fails to pay the hotel bill.

    • C. 

      Guest extends stay beyond original reservations in a sellout situation.

    • D. 

      Guest contracts a contagious disease.

  • 5. 
    List at least three steps that front desk agents should follow when accepting checks.
    • A. 

      Checking new account, check the routing code, Identify I.D

    • B. 

      Discuss the matter with the guest in private. Use care when describing the guest's unauthorized transaction. Offer the use of a telephone to help resolve the matter with a credit card company representative. Allow the guest a chance to provide an alternate, acceptable means of payment.

    • C. 

      Explain the hotel's check cashing policy. Remain friendly and cooperative. Discuss alternative methods of payment with the guest. If local banks are open, direct the guest to a nearby branch or extend the use of a telephone. Provide directions.

    • D. 

      Explain the hotel's check cashing policy. Remain friendly and cooperative. Discuss alternative methods of payment with the guest. If Local banks are open, direct the guest to a nearby branch, or extend the use of a telephone. Provide directions to the nearest ATM.

  • 6. 
    What are some signs that a credit card may be invalid?
    • A. 

      Checking new account, check the routing code, Identify I.D

    • B. 

      A credit card may be tampered with, or the signature on the card doesn't match the one on the hotel registration card. the card may be expired.

    • C. 

      Explain the hotel's check cashing policy. Remain friendly and cooperative. Discuss alternative methods of payment with the guest. If Local banks are open, direct the guest to a nearby branch, or extend the use of a telephone. Provide directions to the nearest ATM.

    • D. 

      Discuss the matter with the guest in private. Use care when describing the guest's unauthorized transaction. Offer the use of a telephone to help resolve the matter with a credit card company representative. Allow the guest a chance to provide an alternate, acceptable means of payment.

  • 7. 
    How can a front desk agent resolve credit problems with a credit card?
    • A. 

      Discuss the matter with the guest in private. Use care when describing the guest's unauthorized transaction. Offer the use of a telephone to help resolve the matter with a credit card company representative. Allow the guest a chance to provide an alternate, acceptable means of payment.

    • B. 

      Never announce the room number whne handling a key to the guest. Discreetly explain how to interpret the code if there is one on the key.

    • C. 

      Explain the hotel's check cashing policy. Remain friendly and cooperative. Discuss alternative methods of payment with the guest. If Local banks are open, direct the guest to a nearby branch, or extend the use of a telephone. Provide directions to the nearest ATM.

    • D. 

      Checking new account, check the routing code, Identify I.D

  • 8. 
    How can a front desk agent resolve credit problems with a personal check?
    • A. 

      Never announce the room number whne handleing a key to the guest. Discreetly explain how to interpret the code if there is one on the key.

    • B. 

      Checking new account, check the routing code, Identify I.D

    • C. 

      Explain the hotel's check cashing policy. Remain friendly and cooperative. Discuss alternative methods of payment with the guest. If Local banks are open, direct the guest to a nearby branch, or extend the use of a telephone. Provide directions to the nearest ATM.

    • D. 

      Discuss the matter with the guest in private. Use care when describing the guest's unauthorized transaction. Offer the use of a telephone to help resolve the matter with a credit card company representative. Allow the guest a chance to provide an alternate, acceptable means of payment.