Multiple Choice Quiz Questions Over Management Styles

Explanation
Feliz is displaying an autocratic management style. This is evident from her giving orders to her employees to ask every restaurant guest about the café's signature dessert. In an autocratic style, the manager has full control and makes decisions without involving others. Feliz's approach is authoritative and top-down, where she expects her employees to follow her instructions without question.

Explanation
Carmen is displaying a democratic management style by involving her employees in the decision-making process for the upcoming holiday schedule. This management style values employee input and participation, allowing them to have a say in shaping the schedule.

Explanation
Thomas is displaying a bureaucratic management style. Bureaucratic management emphasizes strict adherence to rules, procedures, and standards. By setting a specific time requirement for handwashing, Thomas is ensuring that his employees comply with sanitation standards in a systematic and standardized manner. This style is characterized by a focus on following established protocols and maintaining consistency in processes.

Explanation
The correct answer is a combination of styles. This is because Ken allows his sales staff to decide when to make appointment calls, which indicates a democratic management style. However, he also requires them to use the scripts prepared by the management staff, which suggests an autocratic or bureaucratic management style. Therefore, Ken's management style is a combination of these different styles.

Explanation
The manager's job title typically does not have an effect on their management style. While factors such as personal background, employee characteristics, and the culture of the property can all influence how a manager approaches their role, the job title itself does not dictate a specific management style. A manager's style is more likely to be shaped by their individual experiences, skills, and personal traits rather than their job title.