Practice Test On Basic Principles Of Customer Care

22 Questions | By Bmcgin | Last updated: Aug 7, 2014

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Practice Test On Basic Principles Of Customer Care

Hello to you, This is a Practice Test on the subject of "Basic Principles Of Customer Care," located at => http://www. Loveallpeople. Org/basicprinciplesofcustomercare. Html. For best results, please visit this page and study it before you try taking the test. Thanks - - - Rev. Bill McGinnis, Director, Loveallpeople. Org and AlexandriaOnlineAcademy. ComPractice Test On "Basic Principles Of Customer Care," based on the copyrighted content at http://www. Loveallpeople. Org/basicprinciplesofcustomercare. Html . There is no charge to take this test,but no Certificate Of Completion will be awarded. You may retake this test as many times as you like, but to receive a Cer

Questions and Answers

1.

Is this statement true or false?This course emphasizes the subject of, "The Proper Attitudes And Behaviors For Best Customer Care."
- A.
  
  True
- B.
  
  False
2.

In "Basic Principles Of Customer Care," what does YOU mean?
- A.
  
  YOU - means you, yourself, the reader of this page, whoever you may be.
- B.
  
  YOU - means somebody else, like in "Not me, but YOU."
- C.
  
  YOU - means everybody else in a group, like in "YOU all."
- D.
  
  YOU - means the people in another group, like "YOU guys over there."
3.

In "Basic Principles Of Customer Care," YOUR COMPANY is . . .
- A.
  
  YOUR COMPANY - is your employer.
- B.
  
  YOUR COMPANY - is a company which you own.
- C.
  
  YOUR COMPANY - is a group of people who are visiting you.
- D.
  
  YOUR COMPANY - is any organization of which you are a part.
4.

In "Basic Principles Of Customer Care, " YOUR CUSTOMER is . . .
- A.
  
  Any person who buys something from you personally
- B.
  
  Any person who buys something from your company
- C.
  
  Any person who visits your company, either online or in person, in order to obtain something from it.
- D.
  
  Any person or organization who might buy something from you or your company
5.

In "Basic Principles Of Customer Care," CUSTOMER CARE is . . .
- A.
  
  Very important
- B.
  
  How you treat your customers
- C.
  
  Something you should aways do well
- D.
  
  Not really possible
6.

Please fill in the blank below.TREAT YOUR CUSTOMERS AS YOU _______________________.
7.

Please fill in the blank below LEARN TO _____________ FROM YOUR CUSTOMER'S POINT OF VIEW.
8.

Please fill in the blank below. SMILE AND __________.
9.

Please fill in the blank below.BE COURTEOUS AND ___________.
10.

IF POSSIBLE, LEARN AND REMEMBER YOUR CUSTOMER'S __________, AND USE IT FREQUENTLY.
11.

Please fill in the blank below.DON'T ______ .
12.

Please fill in the blank below.DON'T CRITICIZE OR EXPRESS DISSATISFACTION WITH YOUR ________ IN ANY WAY.
13.

Please fill in the blank below.GIVE YOUR FULL ATTENTION TO YOUR CUSTOMERS WHEN THEY ARE _______ .
14.

Please fill in the blank below. WHERE APPROPRIATE, TALK ABOUT YOUR CUSTOMER'S _________ .
15.

Please fill in the blank below.LET YOUR CUSTOMER TALK ABOUT _______ .
16.

Please fill in the blank below. WHERE APPROPRIATE, ADMIT YOU MAY BE _____ ,
17.

Please fill in the blank below.LET YOUR CUSTOMER DO MOST OF THE _______ .
18.

Please fill in the blank below.LET YOUR CUSTOMER TAKE THE ______ WHEN GOOD THINGS HAPPEN.
19.

Please fill in the blank below. LET YOUR CUSTOMER SAVE ____ .
20.

Please fill in the blank below. REMEMBER: WHEN YOU ARE WITH A CUSTOMER, YOU ARE THE ______ TO HIM
21.

Please fill in the blank below. HOLD YOURSELF TO HIGH AND NOBLE ________, AND EXPECT THE SAME FROM OTHERS IN YOUR COMPANY.
22.

Please fill in the blank below. GO THE EXTRA ____ .

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