Practice Test On Basic Principles Of Customer care
Hello to you, This is a Practice Test on the subject of "Basic Principles Of Customer Care," located at => http://www. Loveallpeople. Org/basicprinciplesofcustomercare. Html. For best results, please visit this page and study it before you try taking the test. Thanks - - - Rev. Bill McGinnis, Director, Loveallpeople. Org and AlexandriaOnlineAcademy. ComPractice Test On "Basic Principles Of Customer Care," based on the copyrighted content at http://www. Loveallpeople. Org/basicprinciplesofcustomercare. Html . There is no charge to take this test,but no Certificate Of Completion will be awarded. You may retake this test as many times as you like, but to receive a Cer
- 1.In "Basic Principles Of Customer Care," what does YOU mean?
- A.
YOU - means you, yourself, the reader of this page, whoever you may be.
- B.
YOU - means somebody else, like in "Not me, but YOU."
- C.
YOU - means everybody else in a group, like in "YOU all."
- D.
YOU - means the people in another group, like "YOU guys over there."
- 2.In "Basic Principles Of Customer Care," YOUR COMPANY is . . .
- A.
YOUR COMPANY - is your employer.
- B.
YOUR COMPANY - is a company which you own.
- C.
YOUR COMPANY - is a group of people who are visiting you.
- D.
YOUR COMPANY - is any organization of which you are a part.
- 3.In "Basic Principles Of Customer Care, " YOUR CUSTOMER is . . .
- A.
Any person who buys something from you personally
- B.
Any person who buys something from your company
- C.
Any person who visits your company, either online or in person, in order to obtain something from it.
- D.
Any person or organization who might buy something from you or your company
- 4.In "Basic Principles Of Customer Care," CUSTOMER CARE is . . .
- A.
Very important
- B.
How you treat your customers
- C.
Something you should aways do well
- D.
Not really possible
- 5.Please fill in the blank below.TREAT YOUR CUSTOMERS AS YOU _______________________.
- 6.Please fill in the blank below LEARN TO _____________ FROM YOUR CUSTOMER'S POINT OF VIEW.
- 7.Please fill in the blank below. SMILE AND __________.
- 8.Please fill in the blank below.BE COURTEOUS AND ___________.
- 9.IF POSSIBLE, LEARN AND REMEMBER YOUR CUSTOMER'S __________, AND USE IT FREQUENTLY.
- 10.Is this statement true or false?This course emphasizes the subject of, "The Proper Attitudes And Behaviors For Best Customer Care."
- A.
True
- B.
False
- 11.Please fill in the blank below.DON'T ______ .
- 12.Please fill in the blank below.DON'T CRITICIZE OR EXPRESS DISSATISFACTION WITH YOUR ________ IN ANY WAY.
- 13.Please fill in the blank below.GIVE YOUR FULL ATTENTION TO YOUR CUSTOMERS WHEN THEY ARE _______ .
- 14.Please fill in the blank below. WHERE APPROPRIATE, TALK ABOUT YOUR CUSTOMER'S _________ .
- 15.Please fill in the blank below.LET YOUR CUSTOMER TALK ABOUT _______ .
- 16.Please fill in the blank below. WHERE APPROPRIATE, ADMIT YOU MAY BE _____ ,
- 17.Please fill in the blank below.LET YOUR CUSTOMER DO MOST OF THE _______ .
- 18.Please fill in the blank below. LET YOUR CUSTOMER SAVE ____ .
- 19.Please fill in the blank below. REMEMBER: WHEN YOU ARE WITH A CUSTOMER, YOU ARE THE ______ TO HIM
- 20.Please fill in the blank below. HOLD YOURSELF TO HIGH AND NOBLE ________, AND EXPECT THE SAME FROM OTHERS IN YOUR COMPANY.
- 21.Please fill in the blank below. GO THE EXTRA ____ .
- 22.Please fill in the blank below.LET YOUR CUSTOMER TAKE THE ______ WHEN GOOD THINGS HAPPEN.
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