Customer Service 2

1. To understand customers, you need to get close to them, stay tuned in to them, and think like them.

True

False

2. If you are uncertain how to dress, stay on the conservative side.

True

False

3. When you look professional, you will act professionally.

True

False

4. Selling yourself means bragging on your accomplishments and your abilities.

True

False

5. There are times when it is in the best interest of the customer not to be honest.

True

False

6. When a customer enters a busines the employees should do which of the following? Check all the apply.

Greet the customer, and give your name.

Make eye contact and smile to show your positive attitude.

Ask the customer to wait so that you may finish a conversation with a co-worker.

Submit

8. What are the key reasons for customer dissatisfaction?

Employees who don't listen to what the customer is saying.

Employees who ignore customers completely.

Employees who don't follow up or follow through.

Employees who ask too many questions.

Submit

9. As an employee in customer service, how would you learn your business? Check all that apply.

Learn about your entire company operation.

Learn only those products and services that are related to your job.

Learn about the offerings of your competitors.

Submit

10. What are some examples of objective measurements or concrete results? Check all that apply.

Sales figures

Attendance

Peer feedback

Submit

Customer Service 2

1. To understand customers, you need to get close to them, stay tuned in to them, and think like them.

2.

What first name or nickname would you like us to use?

2. If you are uncertain how to dress, stay on the conservative side.

3. When you look professional, you will act professionally.

4. Selling yourself means bragging on your accomplishments and your abilities.

5. There are times when it is in the best interest of the customer not to be honest.

6. When a customer enters a busines the employees should do which of the following? Check all the apply.

7. Giving great customer service is a matter of doing

8. What are the key reasons for customer dissatisfaction?

9. As an employee in customer service, how would you learn your business? Check all that apply.

10. What are some examples of objective measurements or concrete results? Check all that apply.