2T271 Vol. 2 CDC

Listening is the most important thing you can do to provide great customer service because it shows that you value the customer's concerns and are willing to understand their problem. By actively listening, you can gather all the necessary information to effectively address the issue and provide appropriate solutions. It also helps in building rapport and trust with the customer, enhancing their overall experience with your service.

You must review the AMC Form 106, Biologicals/Reicing/Refrigeration Log, at the beginning of each shift to ensure that perishable shipment reicing is accomplished as necessary. This is important to maintain the quality and safety of perishable shipments during transportation.

Building rapport with customers involves actively listening to their needs and concerns, as well as asking thoughtful questions to better understand their perspective. This approach allows for effective communication and demonstrates genuine interest in the customer's experience. Enunciating words and speaking slowly, being prepared, and speaking clearly and quickly may contribute to effective communication, but they do not specifically address building rapport with customers.

If human remains are not embalmed and refrigeration is not available, the best course of action would be to contact Mortuary Affairs. They are responsible for handling and transporting deceased individuals, and they would have the necessary expertise and resources to properly handle the situation. This would ensure that the remains are handled with care and respect, and that any necessary arrangements are made for their proper preservation and transportation.

A female passenger who is less than 6 weeks postpartum must present a medical officer or civilian equivalent's certification that she is medically sound in order to travel. This certification ensures that the passenger is physically fit to travel after giving birth.

The correct answer is "Nuclear Weapons-Related Material" because the definition provided by the Office of Secretary of Defense specifically refers to assemblies and subassemblies that make up or could make up a standardized war reserve nuclear weapon once separated from its delivery vehicle. This definition implies that the material is directly related to nuclear weapons and their functionality.

When processing AMC MICAP/VVIP/FSS shipments, the cargo must be segregated from other cargo in the terminal. This ensures that the material can be readily identified and moved quickly without any confusion or delay caused by mixing it with other cargo. By keeping it separate, the material can be easily accessed and expedited for transportation or further handling.

A passenger is considered a deportee when they fail to meet border clearance requirements and are refused entry into the country. This means that they have been denied entry by immigration authorities due to not meeting the necessary criteria for entry, such as having the proper documentation or meeting the visa requirements. As a result, they are classified as a deportee and may be required to return to their country of origin.

The shift supervisor/senior controller of Air Terminal Operations Center (ATOC) must review the AMC Form 77 for accuracy and completeness and sign it before it is sent to data records for review and filing.

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Based on the given information, the cargo with TP-1, 999, and SET: 25 July 09/1440 GMT would be selected first. This is because TP-1 indicates a higher transportation priority compared to TP-2. Additionally, the cargo with SET: 25 July 09/1440 GMT has an earlier system entry time compared to the other TP-1 cargo with SET: 25 July 09/1630 GMT and SET: 25 July 09/1430 GMT. Therefore, the cargo with TP-1, 999, and SET: 25 July 09/1440 GMT would be the first choice based on transportation priority, expedited handling indicators, and system entry time.

When a distinguished visitor (DV) requests no honors but requests transportation while traveling, the DV honors code used is "T". This means that the DV will receive transportation support without any additional honors or formalities.

If a distinguished visitor (DV) requests no honors while traveling, but requests quarters only, the DV honors code Q is used. This means that the DV will not receive any honors or ceremonies during their travel, but will be provided with accommodations or quarters.

The correct answer is "classified, protected cargo." This means that the cargo, despite being unclassified, is still treated as classified because it contains nuclear weapons related material (NWRM). As a member of the special handling section, it is important to handle and protect this cargo with the same level of security and confidentiality as classified materials.

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The first step in sealing the container is to tape it shut and prominently annotate the boxcar seal number, as well as both individuals' signatures, across the tape. This ensures that the container is securely sealed and the seal number and signatures serve as a means of verification and accountability.

If an aircrew member notices a discrepancy with a registration number on a registered mail shipment, the correct action to take is to correct it and generate a new manifest. This ensures that the correct information is recorded and that there is a clear record of the correction made. Making pen-and-ink changes to the manifest may not be sufficient or clear, writing a statement on the manifest with the discrepancy and notifying the downline station may not be effective in ensuring the correction is made, and annotating the incorrect mail shipment as a short shipment and hand scribing the correct information may not provide a clear and accurate record of the correction.

The correct answer is that all aircraft data and events are accurately captured and all transportation documents that apply to that mission are included in the package. This answer aligns with the information provided in the passage, which states that data records personnel review the folder to ensure that each aircraft's schedule of events occurred on time, skipped manifests are annotated in the remarks section, manifest numbers are in sequential order based on aircraft time of departure, and deleted manifests are annotated in the remarks section. Therefore, the answer accurately summarizes the requirements for filing the Air Mobility Command (AMC) Form 77.

If a discrepancy is found on a pallet during an air terminal inventory that cannot be corrected, the appropriate action is to let the appropriate work center know so they can fix it. This ensures that the issue is brought to the attention of those responsible for correcting it, allowing for proper resolution.

The correct answer is to inspect the container to verify the contents. This is important before transferring custody of registered mail on a terminating mission to ensure that the contents are intact and match the documentation. Inspecting the container helps to prevent any discrepancies or potential issues during the transfer process.

When a distinguished visitor (DV) requests honors while traveling, the DV honors code that should be used is H. The explanation for this answer is not available.

You can open a diagnostic specimen shipment to receive it only when closing instructions are provided with the shipment. This implies that the shipment must come with specific instructions on how to properly close and handle the specimen. Without these instructions, it is not appropriate to open the shipment.

The correct answer is Excessive port hold time (PHT) or system entry time (SET). This report is reviewed daily by aerial port management when they are reviewing and reconciling transportation documentation. This report helps them identify any instances of excessive port hold time or system entry time, which can indicate delays or inefficiencies in the transportation process. By reviewing this report regularly, the port management can take necessary actions to address any issues and improve the overall efficiency of their operations.

The three levels of discrepancies that commercial carriers can receive from the Contract Officer Representative (COR) when using the Air Mobility Command (AMC) Form 166a, Preflight Surveillance Activity Checklist are critical, major, and minor. This means that the COR can identify and report discrepancies in the carrier's operations or performance at different levels of severity, with critical being the most severe and minor being the least severe.

The formula used to determine the shoring requirements for skidded cargo is L × W × number of skids. This formula calculates the total area that needs to be supported by the shoring equipment. By multiplying the length (L) and width (W) of the cargo, and then multiplying it by the number of skids, we can determine the total area that needs to be supported. This formula ensures that the shoring equipment is able to adequately support the weight and size of the skidded cargo.

The Contract Officer Representative (COR) is considered to be the "eyes and ears" of the administrative contracting officer. This means that the COR is responsible for monitoring and overseeing the contractor's performance, ensuring that the terms of the contract are being met. The COR acts as a liaison between the contractor and the administrative contracting officer, providing regular updates and reports on the contractor's progress. They play a crucial role in ensuring the successful execution of the contract. The other options mentioned, such as squadron operations officer, commercial load validator personnel, and Air Terminal Operations Center (ATOC) personnel, do not have the same level of responsibility and authority as the COR in contract management.

Before sealing a container of registered mail for use at the destination station, you must place a content listing inside the container. This listing will provide information about the contents of the container, allowing the recipient to verify that everything that was supposed to be included is present. It also serves as a record for the sender and can be used for tracking purposes if needed.

The correct answer is the officer in charge or superintendent of the section performing the rehandled aircraft workload. This person is responsible for reviewing and signing the form after it is complete to ensure accuracy and accountability for the rehandled cargo.

The correct answer is SSgt Jim Jones/USAF/Dover AFB Mortuary Affairs; special interest cargo section. This answer best represents the information that must be included in the departure mission load report (MLR) when transporting human remains cargo. The section where this information is placed is the special interest cargo section.

When there is no dedicated courier available, the DCS representative's first choice to escort the material is a space-required passenger selected from a printed copy of the list of eligible passengers. This means that the representative will choose someone who is already scheduled to travel and has a seat on the aircraft. This ensures that the material is accompanied by someone who is authorized to handle it and is already cleared to travel on the same flight.

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When reserving the latrine on an aircraft, you would complete AMC Form 65, Aircraft Reserviced Workload. This form is specifically designed for documenting the workload related to reserving the latrine on an aircraft. The other forms mentioned are not relevant to this specific task.

The correct answer is 24 hours prior to the mission's departure time, unless a specific location requires a greater notification time only. This means that when clearing explosives shipments, it is necessary to request port-to-port clearance at least 24 hours before the mission's departure time, unless there is a specific location that requires a longer notification time. This ensures that proper clearance procedures are followed and allows for any necessary security checks or protocols to be completed in a timely manner.

In order to show the shipment as green sheet in the Global Air Transportation Execution System (GATES) in the prime Transportation Control Movement Document (TCMD) record and trailer data, the correct entry is to have a "G" in the special priority field and the phrase "Green sheet as of [the Greenwich Meantime hour and date the request was received] only." This indicates that the shipment has been received and signed on the AMC Form 101, Green Sheet Request.

The formula used to determine the shoring requirements for drums with rims is the outside rim diameter squared minus the inside rim diameter squared, multiplied by 0.785. This formula calculates the difference in area between the outer and inner rims of the drum, which is important for determining the amount of shoring required to support the weight and stability of the drum.

When preparing a load plan, three copies are prepared. Two copies are given to ATOC personnel and one copy is given to ramp services personnel.

When processing an originating Air Mobility Command (AMC) Mission Capability (MICAP)/very, very important parts (VVIP)/Forward Supply System (FSS) shipment, the form used to control and monitor each shipment is Air Mobility Command (AMC) Form 36, Originating AMC MICAP/VVIP Control Log.

If a mission essential ground personnel (MEGP) passenger notifies the Air Terminal Operations Center (ATOC) within three hours of aircraft departure, they will normally not be added to the mission if it will adversely impact already-manifested passengers. This means that if adding the MEGP passenger to the mission will cause negative effects on the passengers who are already scheduled to be on the aircraft, the MEGP passenger will not be added. This ensures that the mission can proceed smoothly without any disruptions or inconveniences for the already-manifested passengers.

The load information for a departure mission load report (MLR) without GATES comes from the AF Form 4080, Load Plan Sequence/Breakdown Worksheet. This document provides the necessary information about the sequence and breakdown of the load plan for the mission. It helps in organizing and tracking the load during the departure process. The other options mentioned, such as DD Form 1384, DD Form 463, and DD Form 1015, are not specifically designed for load information in the context of a departure mission load report.

When conducting an air terminal inventory on loose cargo, it is necessary to verify the priority, number of pieces, weight, and cube only. The priority is important to determine the urgency of handling the cargo, while the number of pieces, weight, and cube provide information about the size and quantity of the cargo. The other options mentioned, such as aerial port of embarkation (APOE), configuration, and warehouse location, are not relevant to the inventory process.

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When maintaining transportation documentation, if a mission number changes, the correct action to take before filing the new AMC Form 77 is to print an additional copy of the old AMC Form 77 and attach it to the new form. This ensures that both the old and new mission numbers are documented and easily accessible for reference.

When processing purple sheet cargo that is not transportation priority one and does not have an expedited handling indicator of "999," the appropriate entry to be made in the Global Air Transportation Execution System (GATES) is TP1; "999."

Human remains are loaded in the forward-most available level cargo position when considering the possibility of cargo jettisoning. This means that in the event of needing to jettison cargo, the human remains would not be at risk as they are located in the forward-most position.

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After extracting the necessary data from the command and control systems or published schedules, the next step is to compile the information and distribute it to the work centers. This ensures that all relevant parties have access to the updated information and can make any necessary adjustments to the airlift schedules. Monitoring the schedules and adjusting airlift as necessary are important tasks, but they come after compiling and distributing the information to the work centers.

When requesting port-to-port clearance of explosives, the requested departure date is not required on the explosives clearance request. The other options, such as mission number, pieces/weight/cube, and proper shipping name (PSN) and United Nations (UN) number, are all necessary information to be included on the clearance request.

Based on the given information, the cargo with the highest priority is the registered mail. It has a transportation priority (TP) of 1, indicating it has the highest priority for transportation. Additionally, its system entry time (SET) is the latest among all the options, indicating that it was entered into the system most recently. Therefore, based on the transportation priority, expedited handling indicators, and system entry time, the registered mail would be selected first for the mission to Hickam AB, Hawaii.

To compute the aircraft critical leg allowable cabin load (ACL), you need to consider the total weight of the aircraft upon takeoff. This includes the operating weight, which includes the weight of the aircraft itself and the weight of the crew, passengers, and cargo, and the takeoff fuel weight, which is the weight of the fuel onboard the aircraft at the time of takeoff. Therefore, the correct answer is operating weight and takeoff fuel weight.