220-602 IT Technician CompTIA

1. _______ scan and restore corruptions in Windows system files. This utility is available on Windows 98, Windows 2000, Windows XP, and Windows Server 2003

you should know the definition of SFC like DIR or COPY or IPCONFIG from your head not from multiple choices.

Explanation

you should know the definition of SFC like DIR or COPY or IPCONFIG from your head not from multiple choices.

Submit

2. A printer does extra copies of every print job. How do you fix this issue ?

Update the printer driver

Update the operating system

Check Device manager

Check the setting under the printer properties

Check the paper

From the properties dialog box select the general Tab and click and the preferences button. There is a setting for the number of copies. If it is set more than 1 the computer will instruct the printer to print that number every time.

Explanation

From the properties dialog box select the general Tab and click and the preferences button. There is a setting for the number of copies. If it is set more than 1 the computer will instruct the printer to print that number every time.

3. What is the best method for dealing with an irate customer ?

Stop the customer to prevent them to raving on and on

B:correct, In most cases this process will help to defuse the situation.

Explanation

B:correct, In most cases this process will help to defuse the situation.

4. Which of the following are good backup policies when using magnetic tape ?
CHOOSE TWO

Use a tape rotation sheme

To cut cost, use as few tapes as possible

Store all backup tapes near the computer

Use data verification when performing backups

Good backup policies when using magnetic tape include using a tape rotation scheme and using data verification when performing backups. A tape rotation scheme involves using multiple tapes in a rotation schedule, where each tape is used for a specific period of time before being replaced with a fresh tape. This ensures that older backups are retained for a certain period of time, providing a history of data backups. Using data verification helps to ensure that the backed up data is accurate and can be successfully restored if needed. Storing all backup tapes near the computer and using as few tapes as possible are not considered good backup policies as they can increase the risk of data loss or damage.

Explanation

Good backup policies when using magnetic tape include using a tape rotation scheme and using data verification when performing backups. A tape rotation scheme involves using multiple tapes in a rotation schedule, where each tape is used for a specific period of time before being replaced with a fresh tape. This ensures that older backups are retained for a certain period of time, providing a history of data backups. Using data verification helps to ensure that the backed up data is accurate and can be successfully restored if needed. Storing all backup tapes near the computer and using as few tapes as possible are not considered good backup policies as they can increase the risk of data loss or damage.

Submit

5. Which printer uses ink dispersion ?

Laser printer

Dye sublimation printer

Dot matrix printer

Ink jet printer

Ink dispersion is the process of dispensing ink through very small nozzles onto
paper. There are two methods of delivering the ink: one uses heat to bring the ink to a
boiling point which then creates a bubble which is forced out of a jet; the other method
uses a vibrating piezoelectric crystal to force the ink out of a nozzle.

Explanation

Ink dispersion is the process of dispensing ink through very small nozzles onto
paper. There are two methods of delivering the ink: one uses heat to bring the ink to a
boiling point which then creates a bubble which is forced out of a jet; the other method
uses a vibrating piezoelectric crystal to force the ink out of a nozzle.

6. A user who is traveling tells you that he left his laptop AC adapter at his last motel room. He needs to replace the AC adapter ASAP. What parameters does he NOT HAVE TO match when he will buy a generic AC adapter ?

Voltage

Connector type

Amperage

Frequency

The adapter will convert AC into DC which doesn't have a frequency.

Explanation

The adapter will convert AC into DC which doesn't have a frequency.

7. What does printer resolution refer to ?

The style of the print

The density of the print

The color of the print

The size of the print

Printers resolution refers to the density of the print. The higher the density, the better the quality of the print. Resolution is generally measured in Dots Per Inch (DPI)

Explanation

Printers resolution refers to the density of the print. The higher the density, the better the quality of the print. Resolution is generally measured in Dots Per Inch (DPI)

8. In Windows XP, what is the minimum recommended size of the page file ?

2.5 x the amount of physical RAM

2.0 x the amount of physical RAM

1.5 x the amount of physical RAM

1.0 x the amount of physical RAM

The minimum recommended size of the page file in Windows XP is 1.5 times the amount of physical RAM. This is because the page file, also known as the virtual memory, is used by the operating system to supplement the physical RAM when it becomes full. By having a page file that is 1.5 times the size of the physical RAM, it ensures that there is enough virtual memory available to handle the system's needs efficiently.

Explanation

The minimum recommended size of the page file in Windows XP is 1.5 times the amount of physical RAM. This is because the page file, also known as the virtual memory, is used by the operating system to supplement the physical RAM when it becomes full. By having a page file that is 1.5 times the size of the physical RAM, it ensures that there is enough virtual memory available to handle the system's needs efficiently.

9. Which laser process is the right one ?

Conditioning Cleaning Writing Developing Transferring Fusing

Cleaning Conditioning Writing Developing Transferring Feinting

Conditioning Cleaning Writing Devolving Transferring Fluting

Cleaning Conditioning Writing Developing Transferring Fusing

CCWDTF easy.

Explanation

CCWDTF easy.

10. Which of the following causes a mapped drive to disappear from a system when it's shut down and restarted?

The name of the mapped drive has been changed.

The Reconnect at Startup option is not checked in the mapped drive's Properties.

The path to the mapped drive has changed.

No one is logged in to the host computer for the mapped drive.

The Reconnect at Logon option must be selected in the Map Network Drive page for the drive mapping to become a permanent part of the system. If the option is not selected when the user logs off, the mapped drive information disappears and needs to be remapped for any further use. If a red X appears on the icon of a properly mapped drive, this indicates that the drive is no longer available. Its host computer may be turned off, the drive may have been removed, or it may no longer be on the same path. If the drive was mapped to a particular folder, and the folder name has been changed, the red X also appears.

Explanation

The Reconnect at Logon option must be selected in the Map Network Drive page for the drive mapping to become a permanent part of the system. If the option is not selected when the user logs off, the mapped drive information disappears and needs to be remapped for any further use. If a red X appears on the icon of a properly mapped drive, this indicates that the drive is no longer available. Its host computer may be turned off, the drive may have been removed, or it may no longer be on the same path. If the drive was mapped to a particular folder, and the folder name has been changed, the red X also appears.

11. What is the proper syntax of the NSLOOKUP command ?

Nslookup -dns www.proprof.com

Nslookup -g www.proprof.com

Nslookup -w www.proprof.com

Nslookup www.proprof.com

option -dns -g and -w don't exist.

Explanation

option -dns -g and -w don't exist.

12. A user asks you what cable can he use to plug his external hard drive into his computer.
What might you tell the user ?

You need a USB or HDMI cable

You need a USB or IEEE 1394 cable

You need a USB of Ethernet cable

You need a USB or Firewire cable

avoid jargon with customers. IEEE 1394 = Firewire easier to remember.

Explanation

avoid jargon with customers. IEEE 1394 = Firewire easier to remember.

13. Mazzaru is complaining that switching between applications on his machine is very slow. Which of the following upgrades would be the most effective in improving to improve his system's performance ?

Defragmenting the hard drive

Installing a faster hard drive

Increasing the size of the page file

Installing additional RAM

when using switching applications is most often caused by heavy page file use. Add more RAM will decrease the amount of page file usage.
Defragmenting may improve starting time, however it has no effect upon applications already open.

Explanation

when using switching applications is most often caused by heavy page file use. Add more RAM will decrease the amount of page file usage.
Defragmenting may improve starting time, however it has no effect upon applications already open.

14. A customer's system is not able to boot and stops with the error "Non System Disk or Disk error". Identify TWO possible causes of this problem:
CHOOSE TWO

The hard drive needs to be replace

The MBR on the hard drive has become corruped

The user's hard drive is full

There is a floopy disk or CDrom in the computer

The hard drive is formated in ext3

E: incorrect. ext3 is used in Gnu/linux world, there could be an OS installed and it will boot.

Explanation

E: incorrect. ext3 is used in Gnu/linux world, there could be an OS installed and it will boot.

Submit

15. You've just been inundated with calls from users saying "Outlook is not working"
You determine the problem, it lies with the email server and not on the users' machines.
The problem will take some time to fix. How will you communicate this to all the affected users ?

Contact each of the users by phone to let them know what is going on

Delegate the communication of the status to a secretary or receptionnist

Contact the manager of the users, and ask him to help you spread the word about the problem.

A: incorrect, read the question carefully, it s an EMAIL SERVER issue we are talking about, how you expect people to be informed if you intend to send an EMAIL to them ?
D: Enlisting the help of key personnel in communicating the problem status is a reasonable alternative in this scenario.
B: incorrect, This would be far too time consuming.

Explanation

A: incorrect, read the question carefully, it s an EMAIL SERVER issue we are talking about, how you expect people to be informed if you intend to send an EMAIL to them ?
D: Enlisting the help of key personnel in communicating the problem status is a reasonable alternative in this scenario.
B: incorrect, This would be far too time consuming.

16. The developing process of a laser printer is :

The Toner is heated and pressed into the paper

The Toner is Transferred to the paper

The Toner is attracted and transferred to the drum

The Toner Developes to the paper

A:that's fusing
B:that's Transferring
C:correct
D:doesn't exist

Explanation

A:that's fusing
B:that's Transferring
C:correct
D:doesn't exist

17. Which of the following IS NOT a benefit of allowing the customer to complete statements about their computer problem ?

You might learn something that will help you solve the customer's problem

The customer will feel that you understand him/her better

You will have time to compose your counter-arguments

If the customer is upset, then talking will allow them to vent any steam

C:correct, You should not argue with the customer, but highlight points of agreement.you should tell a customer what you can do to help them.

Explanation

C:correct, You should not argue with the customer, but highlight points of agreement.you should tell a customer what you can do to help them.

18. What security features are provided by an ACL ?

Access Control Limitation

Access Control Logs

Access Control Layer

Access control List

Access Control List is a table listing what users or groups have rights to access resource.

Explanation

Access Control List is a table listing what users or groups have rights to access resource.

19. Which of follow IS NOT a security feature of win 2k or greater ?

Auditing Tool

PAM

Kerberos Authentication

Support Two-Factor Authentication

Pluggable Authentication Modules. PAM is currently supported in the AIX operating system, DragonFly BSD, FreeBSD, HP-UX, Linux, Mac OS X, NetBSD and Solaris.

Explanation

Pluggable Authentication Modules. PAM is currently supported in the AIX operating system, DragonFly BSD, FreeBSD, HP-UX, Linux, Mac OS X, NetBSD and Solaris.

20. As a IT technician for a large company, you receive word that a new security vulnerability has been discovered in Win XP.
You want to be sure that your users' machines are patched. On which day of each month are new software updates and patches made available through Windows Update ?

The second Tuesday of the month

The first Monday of the month

The last day of the month

The second Monday of the month

A:correct, it's when MS releases its monthly security an software updates.

Explanation

A:correct, it's when MS releases its monthly security an software updates.

21. At what stage of a laser printer an uniform negative charge is applied to the Drum.

Transferring

Writing

Conditioning

Fusing

In a laser printer, the stage at which an uniform negative charge is applied to the drum is called conditioning. During the conditioning stage, a corona wire or a magnetic roller applies a uniform negative charge to the surface of the drum. This charge helps to prepare the drum for the writing stage, where a laser beam selectively removes the charge to create an electrostatic image. The conditioned drum then moves on to the writing stage where the image is formed.

Explanation

In a laser printer, the stage at which an uniform negative charge is applied to the drum is called conditioning. During the conditioning stage, a corona wire or a magnetic roller applies a uniform negative charge to the surface of the drum. This charge helps to prepare the drum for the writing stage, where a laser beam selectively removes the charge to create an electrostatic image. The conditioned drum then moves on to the writing stage where the image is formed.

22. Which of the following does a device use to initiate communication with the CPU ?

I/O addresses

DMA

Bus mastering

IRQ

A device uses IRQ (Interrupt Request) to initiate communication with the CPU. IRQ is a signal sent by a device to the CPU to request its attention and interrupt the normal execution of the CPU. This allows the device to transfer data or request a service from the CPU. IRQs are assigned to different devices and are prioritized to ensure smooth communication and efficient handling of requests by the CPU.

Explanation

A device uses IRQ (Interrupt Request) to initiate communication with the CPU. IRQ is a signal sent by a device to the CPU to request its attention and interrupt the normal execution of the CPU. This allows the device to transfer data or request a service from the CPU. IRQs are assigned to different devices and are prioritized to ensure smooth communication and efficient handling of requests by the CPU.

23. Which of the following types of batteries has the shortest battery life?

NiMH

NiCD

Ni-Li

Li-Ion

NiCD batteries have the shortest battery life compared to the other types mentioned. This is because NiCD batteries have a higher self-discharge rate, meaning they lose their charge more quickly when not in use. Additionally, NiCD batteries have a lower energy density, resulting in a shorter overall battery life.

Explanation

NiCD batteries have the shortest battery life compared to the other types mentioned. This is because NiCD batteries have a higher self-discharge rate, meaning they lose their charge more quickly when not in use. Additionally, NiCD batteries have a lower energy density, resulting in a shorter overall battery life.

24. Which form factor motherboard uses daughter-board ?

BTX

ATX

NLX

Mini BTX

NLX is an industry-wide open specification for a space-saving computer motherboard.

Explanation

NLX is an industry-wide open specification for a space-saving computer motherboard.

25. You are known for your desire to keep your users as happy as possible. Mazzaru works at a satellite location. He calls you about a possible virus on his computer.
He asks that because you have been so helpful in the past that you'll come over to fix his problem.
Before you head off for the Building, what should you do ?

Check for any other help desk tickets

Call Mazzaru and see if he's there and if this is a convenient time to fix his problem

Ask him to fill up a help desk ticket

he might have additional insight into this problem. If you have to do anything risky with his computer, you should get his concurrence.

Explanation

he might have additional insight into this problem. If you have to do anything risky with his computer, you should get his concurrence.

26. Which printer use thermal print heads to heat an vaporize the colors, causing them to soak into special paper ?

Inkjet printer

Thermal printer

Dye Sublimation printer

Bubble jet printer

Dye sublimation printers use thermal print heads to heat and vaporize the colors, causing them to soak into special paper. This process involves transferring solid dye particles onto the paper, which then turns into a gas and permeates the surface of the paper. The result is a high-quality, long-lasting print with vibrant colors and sharp details.

Explanation

Dye sublimation printers use thermal print heads to heat and vaporize the colors, causing them to soak into special paper. This process involves transferring solid dye particles onto the paper, which then turns into a gas and permeates the surface of the paper. The result is a high-quality, long-lasting print with vibrant colors and sharp details.

27. What command-line statement is used to convert a FAT32 partition to an NTFS partition in a Windows XP system?

Convert C: /FS/NTFS

Convert C: /NTFS:FS

Convert C: /FS -NTFS

Convert C: \FS:NTFS

Convert C: /FS:NTFS

The CONVERT command is used in Windows 2000 and Windows XP to convert disks (volumes) from FAT-based disks into NTFS disks that typically provide more efficient disk management. The format for using this command is C:\>CONVERT C: /FS:NTFS. This converts a FAT-based drive C: into an NTFS-based disk drive C: by installing the NTFS file system on the disk.

Explanation

The CONVERT command is used in Windows 2000 and Windows XP to convert disks (volumes) from FAT-based disks into NTFS disks that typically provide more efficient disk management. The format for using this command is C:\>CONVERT C: /FS:NTFS. This converts a FAT-based drive C: into an NTFS-based disk drive C: by installing the NTFS file system on the disk.

28. Which of the following technologies would you normally associate with a PAN?

LAN

BlueTooh

VoIP

TCP/IP

FRY

PAN is a personal Area Network
Bluetooth is the protocol associate with PAN to provide access to personal device.

E: incorrect, FRY ? FRY PAN ...

Explanation

PAN is a personal Area Network
Bluetooth is the protocol associate with PAN to provide access to personal device.

E: incorrect, FRY ? FRY PAN ...

29. You can access Device manager with :

Start>Run>devmgmt.msc

Start>Run>devmgmt

Start>Run>devicemgmt.msc

Start>Run>mgmtdev.msc

Start>Run>Device Manager

another way: keyboard short cut key WINDOWS+PAUSE (my way)

Explanation

another way: keyboard short cut key WINDOWS+PAUSE (my way)

30. You suspect that someone has been attempting to access sensitive data on a XP pro workstation. You need to enable auditing and configure the system to track user logons and folder access. You have gone in to Local Security Policy and have the Local Security dialog box open. Which section should you select in order to ENABLE AUDITING on this workstation ?

Software Restriction Policies

Account Policies

Local Policies

Public Key Policies

Under the Audit Policy section is where you would go to enable auditing on this workstation. After enabling auditing you MUST then go and configure the type of auditing that be recorded in the Event Log for each resource you are tracking.

Explanation

Under the Audit Policy section is where you would go to enable auditing on this workstation. After enabling auditing you MUST then go and configure the type of auditing that be recorded in the Event Log for each resource you are tracking.

31. What is SAM for windows 2k ?

Security Access Manager

Security Accounts Manager

Security Agent Manager

Security Automatic Manager

The Security Accounts Manager (SAM) is a database stored as a registry file in Windows NT, Windows 2000, and later versions of Windows. It stores users' passwords in a hashed format

Explanation

The Security Accounts Manager (SAM) is a database stored as a registry file in Windows NT, Windows 2000, and later versions of Windows. It stores users' passwords in a hashed format

32. What surge-suppressor rating describes how quickly its protective circuit can react to changes in the incoming line and limit the amount of current that passes through?

Clamping voltage

Clamping speed

Filter value

Surge limiting

The surge suppressor's clamping speed rating describes how quickly it can react to changes in the incoming power level and act to minimize it.

Explanation

The surge suppressor's clamping speed rating describes how quickly it can react to changes in the incoming power level and act to minimize it.

33. A new guy in HR department says that he can see but not hear the video conference on his computer.
Which of the following questions that you might ask him will help you the LEAST.

Is your volume turned on ?

Did the sound ever work ?

Can you hear a single beep when the computer boots up?

Which color is the jack to which your speaker is attached ?

C: correct, the beep of the POST comes from an internal speaker. This would not tell you if the external speakers is receiving sound.

Explanation

C: correct, the beep of the POST comes from an internal speaker. This would not tell you if the external speakers is receiving sound.

34. What is DOT4 ?

En enhancement of the 802.11 protocol

An enhancement of the 1394 standard

An enhancement of the 1284 standard

An enhancement of the RS-232 standard

C: is the IEEE 1284.4, Data exchanges to a multifunction peripheral to be independent of each other so the canceling of one does not affect the others.

Explanation

C: is the IEEE 1284.4, Data exchanges to a multifunction peripheral to be independent of each other so the canceling of one does not affect the others.

35. ICMP protocol is in which OSI layer ?

Application layer

Presentation layer

Network layer

Transport layer

D: Short for Internet Control Message Protocol, ICMP supports packets containing error, control, and informational messages. The PING command, for example, uses ICMP to test an Internet connection.

Explanation

D: Short for Internet Control Message Protocol, ICMP supports packets containing error, control, and informational messages. The PING command, for example, uses ICMP to test an Internet connection.

36. What is the maximum capacity of a single-sided, dual-layer DVD-R disc?

4.5GB

4.7GB

8.5GB

8.7GB

customers will ask you this, be prepared is essential for an IT technician.

Explanation

customers will ask you this, be prepared is essential for an IT technician.

37. Frank is listening to a user, mostly in a leaning forward position, anticipating what the user might say, composing his questions as he listens, and simultaneously researching possible solutions. What is Frank doing right ?

Anticipating

Doing research

Multitasking

Good body language

D:correct, avoid looking at your watch or at other people or activities around the room. Face and lean toward the user and nod your head, when it is appropriate. Avoid crossing your arms.

Explanation

D:correct, avoid looking at your watch or at other people or activities around the room. Face and lean toward the user and nod your head, when it is appropriate. Avoid crossing your arms.

38. Which of the following is a legacy daughter board that used specifically for modems and network interface cards

AMR

PCI

CNR

TCP/IP

CNR (Communication and Networking Riser) is a legacy daughter board that was specifically designed for modems and network interface cards. It provided an interface between the motherboard and these expansion cards, allowing for easy installation and removal. CNR was commonly used in the late 1990s and early 2000s, but has since been replaced by more modern and faster interfaces such as PCI and PCI Express.

Explanation

CNR (Communication and Networking Riser) is a legacy daughter board that was specifically designed for modems and network interface cards. It provided an interface between the motherboard and these expansion cards, allowing for easy installation and removal. CNR was commonly used in the late 1990s and early 2000s, but has since been replaced by more modern and faster interfaces such as PCI and PCI Express.

39. You want to see services started on user's computer. Which of the following IS NOT a way to gather this information ?

Service applet in Administrative tools

Net start command

Computer Management

Set command

The set command displays, sets, or removes DOS environment variables, but NOT display servicesthat are running.

Explanation

The set command displays, sets, or removes DOS environment variables, but NOT display servicesthat are running.

40. Which battery type offers the longest battery life in a portable PC?

NiCD

NiMH

NiON

NiAC

Most portable PC designs have switched to nickel metal-hydride (NiMH), lithium-ion (Li-ion), or lithium-ion polymer batteries. These batteries typically provide in excess of two or three hours of operation. The actual life of a laptop computer battery may vary from just under one hour to over six hours in each sitting, depending on the particular notebook PC type and configuration, the way it is being used (lots of disk/disc accesses), and the battery type and its age.

Explanation

Most portable PC designs have switched to nickel metal-hydride (NiMH), lithium-ion (Li-ion), or lithium-ion polymer batteries. These batteries typically provide in excess of two or three hours of operation. The actual life of a laptop computer battery may vary from just under one hour to over six hours in each sitting, depending on the particular notebook PC type and configuration, the way it is being used (lots of disk/disc accesses), and the battery type and its age.

41. To measure voltage, a multimeter should be connected ______

In series with the item being checked

In line with the item being checked

In parallel with the item being checked

In place of the item being checked

When measuring voltage with a multimeter, it should be connected in parallel with the item being checked. This means that the multimeter's positive terminal should be connected to the positive side of the item being checked, and the negative terminal should be connected to the negative side. This allows the multimeter to measure the voltage across the item without affecting the circuit or altering the voltage being measured. Connecting the multimeter in series or in line with the item being checked would disrupt the circuit and give inaccurate readings. Connecting it in place of the item being checked would completely disconnect the circuit and prevent any voltage measurement.

Explanation

When measuring voltage with a multimeter, it should be connected in parallel with the item being checked. This means that the multimeter's positive terminal should be connected to the positive side of the item being checked, and the negative terminal should be connected to the negative side. This allows the multimeter to measure the voltage across the item without affecting the circuit or altering the voltage being measured. Connecting the multimeter in series or in line with the item being checked would disrupt the circuit and give inaccurate readings. Connecting it in place of the item being checked would completely disconnect the circuit and prevent any voltage measurement.

42. The ______ is used to copy and paste special characters such as special mathematical characters and characters from other languages into Windows programs.

COPY PASTE one of the answers :

Start menu's Character Map

Control Panel's Regional and Language Options applet

Control Panel's Fonts applet

Windows Font Manager

The Character Map utility enables you to move and insert special characters, such as symbols and mathematical characters into documents, as well as use, display, or print foreign characters from another language.

Explanation

The Character Map utility enables you to move and insert special characters, such as symbols and mathematical characters into documents, as well as use, display, or print foreign characters from another language.

43. You have been asked to install a printer in a customer's office. When you get there, you find that there are a number of connection available with the printer, including wireless, infrared, enhanced parallel, and USB connections. Which printer interface is fastest for a local printer?

Irda

802.11b

USB 1.1

ECP

The enhanced ECP parallel ports employ DMA transfer techniques to conduct data transfers at rates up to 1.5MBps over an IEEE-1284 bidirectional parallel cable. Full-speed USB 2.0 devices operate under the USB 2.0 specification (also referred to as high-speed USB) and support data rates up to 480Mbps. The IrDA-SIR standard infrared protocol is used to provide a standard serial port interface with transfer rates ranging up to 115kbps. The IrDA-FIR fast infrared protocol is used to provide a high-speed serial port interface with transfer rates ranging up to 4Mbps. The 802.11g wireless specification delivers data transfer rates in excess of up to 54Mbps.

Explanation

The enhanced ECP parallel ports employ DMA transfer techniques to conduct data transfers at rates up to 1.5MBps over an IEEE-1284 bidirectional parallel cable. Full-speed USB 2.0 devices operate under the USB 2.0 specification (also referred to as high-speed USB) and support data rates up to 480Mbps. The IrDA-SIR standard infrared protocol is used to provide a standard serial port interface with transfer rates ranging up to 115kbps. The IrDA-FIR fast infrared protocol is used to provide a high-speed serial port interface with transfer rates ranging up to 4Mbps. The 802.11g wireless specification delivers data transfer rates in excess of up to 54Mbps.

44. ,
You can start the MS Windows XP Backup utility in TWO modes. What are they ?
CHOOSE TWO

Advanced Mode

Normal back up mode

Wizard Mode

Incremental Mode

The MS Windows XP Backup utility can be started in two modes: Advanced Mode and Wizard Mode. In Advanced Mode, users have more control and options for customizing their backup settings. They can choose specific files and folders to back up and set advanced backup options. On the other hand, Wizard Mode provides a more user-friendly and guided approach to backup. It simplifies the process by presenting a step-by-step wizard that helps users select the files and folders they want to back up and choose the backup destination. Both modes cater to different user preferences and levels of expertise.

Explanation

The MS Windows XP Backup utility can be started in two modes: Advanced Mode and Wizard Mode. In Advanced Mode, users have more control and options for customizing their backup settings. They can choose specific files and folders to back up and set advanced backup options. On the other hand, Wizard Mode provides a more user-friendly and guided approach to backup. It simplifies the process by presenting a step-by-step wizard that helps users select the files and folders they want to back up and choose the backup destination. Both modes cater to different user preferences and levels of expertise.

Submit

45. You are the network support technician. A network uses both TCP/IP and IPX/SPX.
Mazzaru has just received a new windows XP computer and can surf the web on it, but can't connect to a file share on a legacy Novell Netware server. All other computers communicate perfectly, Mazzaru is not happy, what is likely to be the problem ?

The Novell Server is not configured to share with Mazzaru's computer

Mazzaru forgot to configured the DNS on his computer

The NWLink protocol is not bound to the network adapter in XP

IPX/SPX and TCP/IP can not be used on the same system

NWLink is MS implementation of IPX/SPX and must be bound to a network adapter for that interface to be able to connect to a legacy Novell Netware server running IPX/SPX.

Explanation

NWLink is MS implementation of IPX/SPX and must be bound to a network adapter for that interface to be able to connect to a legacy Novell Netware server running IPX/SPX.

46. Mazzaru is buying his first home computer and LCD monitor.
He wants to know why a particular LCD monitor has higher performance.
CHOOSE TWO

That LCD monitor is more expensive, but has a better reputation for performance, reliability and support

This LSD monitor is great with WUXGA resolution, it's got a very good refreshment rate and 500:1 contrast ratio.

The LG use UXGA with 8ms response time and 500:1 contrast ratio. One of our favorite at the moment.

A: Mazzaru should understand that.
D: very good, Before you used unfamiliar technical terms you defined them. Then gave a range of normal value.

Explanation

A: Mazzaru should understand that.
D: very good, Before you used unfamiliar technical terms you defined them. Then gave a range of normal value.

Submit

47. A user hard drive is corrupted and Windows will not boot properly. You attempt to repair the hard drive by using the Windows Recovery Console.
From within the RC, what command should you use to attempt to repair the corruption and recover data in bad sectors on the HD ?

Chkdsk /b

Chkdsk /f

Chkdsk /r

Fixboot

/f and /b dont exist. Only 2 possible switch /p performs scan and attempts to repair any errors found. /r performs all the same as /p but also attemps to recover data found in bad sectors.
D:fixboot, incorrect. fixboot will write a new boot sector code on the boot partition, but DOES NOT REPAIR general disk corruption.

Explanation

/f and /b dont exist. Only 2 possible switch /p performs scan and attempts to repair any errors found. /r performs all the same as /p but also attemps to recover data found in bad sectors.
D:fixboot, incorrect. fixboot will write a new boot sector code on the boot partition, but DOES NOT REPAIR general disk corruption.

48. What type of socket is used for an AMD Athlon XP microprocessor ?

Socket B

Socket 462

Socket 424

Socket 478

The AMD Socket 462/Socket A specification has been used with Athlon, Duron, Athlon XP, Athlon XP-M, Athlon MP, and Sempron processors.

Explanation

The AMD Socket 462/Socket A specification has been used with Athlon, Duron, Athlon XP, Athlon XP-M, Athlon MP, and Sempron processors.

49. You are working in a customer service support for an ISP. You receive a call from a customer who is interested in using ISDN for his home. The customer would like to know what the max bandwidth on an ISDN connection is. What should you say to the customer?

Explain to the customer that ISDN has a maximum speed of 64Kbps or 128Kbps

Explain to the customer that ISDN comes in two speeds BRI which is 128K and PRI which is 1.544 Mbps

Explain to the customer that ISDN is slow and doesn't guarantee a stable connection

Explain to the customer that ISDN is an infrared technology and works with printers

BRI>128Kbps over 2 channels each support 64Kbps
PRI>1.544Mbps over 23 channels each support 64Kbps

Explanation

BRI>128Kbps over 2 channels each support 64Kbps
PRI>1.544Mbps over 23 channels each support 64Kbps

50. Mazzaru would like to add more devices working with the technology 802.15.1 on his computer.
How many simultaneous connections are allowed with 802.15.1 devices ?

63

127

6

7

Unlimited

802.15.1 is Bluetooth, allows up to 7 simultaneous connections.
127=USB
63=Firewire

Explanation

802.15.1 is Bluetooth, allows up to 7 simultaneous connections.
127=USB
63=Firewire

51. Your manager is concerned about backup large amount of data on your systems. He wants the backups to complete within 3 hours after office's hours or on weekends. He wants also to restore a system quickly using no more than 2 tapes. What type of backup strategy should you choose ?

Differential

Incremental

Normal

Copy

A differencial backup, backs up every files where the archive bit is set and DOES NOT reset the archive bit.
An Incremental backup, backs up every files where the archive bit is set and then RESET IT.
If a restore is required you need only the most recent normal backup tape and the most recent differential backup tape.

Explanation

A differencial backup, backs up every files where the archive bit is set and DOES NOT reset the archive bit.
An Incremental backup, backs up every files where the archive bit is set and then RESET IT.
If a restore is required you need only the most recent normal backup tape and the most recent differential backup tape.

52. In an internet cafe the laser printer prints out spots with a black line on the pages. what is the problem ?

The drum is Damaged

The cleaning blade is dirty

The Fusing mechanism is faulty

The transfer corona is broken

The correct answer is that the drum is damaged. The drum in a laser printer is responsible for transferring toner onto the paper. If the drum is damaged, it can cause spots and lines to appear on the printed pages.

Explanation

The correct answer is that the drum is damaged. The drum in a laser printer is responsible for transferring toner onto the paper. If the drum is damaged, it can cause spots and lines to appear on the printed pages.

53. Which of the following may cause a permanent distorted image on an LCD screen?
CHOOSE TWO

Magnets

Extreme cold

Extreme heat

Pressure on the screen

Speakers

The LCD screen should be shielded from bright sunlight and heat sources. Moving the computer from a cooler location to a hot location can cause damaging moisture to condense inside the housing (including the display). It should also be kept away from ultraviolet light sources and extremely cold temperatures. The liquid crystals can freeze in extremely cold weather. A freeze/thaw cycle may damage the display and cause it to be unusable.

Explanation

The LCD screen should be shielded from bright sunlight and heat sources. Moving the computer from a cooler location to a hot location can cause damaging moisture to condense inside the housing (including the display). It should also be kept away from ultraviolet light sources and extremely cold temperatures. The liquid crystals can freeze in extremely cold weather. A freeze/thaw cycle may damage the display and cause it to be unusable.

Submit

54. You want to copy a group of folders and subfolders—including empty folders—from one place to another in a PC you are working on. You are working from the command prompt, so you need to use the XCOPY command. Which XCOPY switch enables you to perform this operation?

XCOPY /d

XCOPY /all

XCOPY /e

XCOPY /s

The XCOPY command copies all the files and directories (except hidden and system files) from the source drive (or location) to the destination drive (or location). The /s switch instructs the XCOPY command to copy directories and subdirectories. Similarly, the XCOPY /e command copies files, directories, and subdirectories, including the empty ones.

Explanation

The XCOPY command copies all the files and directories (except hidden and system files) from the source drive (or location) to the destination drive (or location). The /s switch instructs the XCOPY command to copy directories and subdirectories. Similarly, the XCOPY /e command copies files, directories, and subdirectories, including the empty ones.

55.
Which one of the following languages is NATIVE on Win 2k/XP

ASCII

GDI

Printer Control Language

PostScript

GDI: Graphical Device Interface. supported on 98/2k/XP. a Microsoft standard. Instead of working on the printer level like PostScript, GDI uses the computer CPU to process a print job and then send it to the print device.
ASCII: most common format for text characters.
PCL:developed by HP designed for text output, an advancement of ASCII.
PostScript:developed by Adobe early 80's for use in High resolution devices.

Explanation

GDI: Graphical Device Interface. supported on 98/2k/XP. a Microsoft standard. Instead of working on the printer level like PostScript, GDI uses the computer CPU to process a print job and then send it to the print device.
ASCII: most common format for text characters.
PCL:developed by HP designed for text output, an advancement of ASCII.
PostScript:developed by Adobe early 80's for use in High resolution devices.

56. What are the 2 TIA/EIA standards for connecting Rj-45 on UTP ?

RG-58A/RG-59B

CAT5e/CAT6

100BaseFX/1000BaseSX

568A/568B

http://en.wikipedia.org/wiki/TIA/EIA-568-B

Explanation

http://en.wikipedia.org/wiki/TIA/EIA-568-B

57. What should you check when a user tells you that he is unable to connect to the network ?
CHOOSE THREE

Check Device Manager

Check the Firewall

Check Lights on the NIC

Check My Network Places

Check cable connection

A:correct, verify the status of the NIC is an important step.
C:important step if the lights are not on, it could indicate a hardware problem somewhere
E:First dignostic verify is the cable is well seated.

Explanation

A:correct, verify the status of the NIC is an important step.
C:important step if the lights are not on, it could indicate a hardware problem somewhere
E:First dignostic verify is the cable is well seated.

Submit

58. In laser printer what does RET actually do ?

Takes the digital information about fonts and graphics and converts it to a rasterized image made up of dots

Insert smaller dots among the characters smoothing out the curves

Takes less RAM for the printer to analyse digital information to print out high resolution graphic printing

Insert bigger dots among the caracters to removes blank spot

RET in a laser printer stands for Raster Enhancement Technology. It is a process that involves inserting smaller dots among the characters, which helps in smoothing out the curves. This technique improves the overall quality and resolution of the printed output by enhancing the appearance and clarity of the text and graphics. By adding these smaller dots, the printer can achieve a more precise and detailed representation of the digital information, resulting in a higher quality printout.

Explanation

RET in a laser printer stands for Raster Enhancement Technology. It is a process that involves inserting smaller dots among the characters, which helps in smoothing out the curves. This technique improves the overall quality and resolution of the printed output by enhancing the appearance and clarity of the text and graphics. By adding these smaller dots, the printer can achieve a more precise and detailed representation of the digital information, resulting in a higher quality printout.

59. What are the 5 types of volumes on a Dynamic Disk ?

Simple, spanned, striped, primary, RAID 5

Simple, extended, striped, mirrored, RAID 0

Simple, spanned, striped, mirrored, RAID 5

Primary, spanned mirrored, extended, RAID 5

There are only 2 types Primary/Extended partitions

Windows XP Home does not support Dynamic Disks

Explanation

Windows XP Home does not support Dynamic Disks

60. A laser printer print out vertical lines on the pages. What could it be ?

The Fusing mechanism is faulty

The cleaning blade is not working

Clogged Toner

The Drum is Dammaged

the laser printing process, toner is not being applied to one or more areas of the drum. In most cases, this can be resolved by removing the toner cartridge and shaking it from side to side.

Explanation

the laser printing process, toner is not being applied to one or more areas of the drum. In most cases, this can be resolved by removing the toner cartridge and shaking it from side to side.

61. What is the last segment of a fully qualified domain name (FQDN) ?

The topleveldomain

The hostname

The subdomain

The dot com

This could be .com .net .org .edu .mil or many other
a FQDN is as follows:
hostname.subdomain.topleveldomain. (www.proprofs.com)

Explanation

This could be .com .net .org .edu .mil or many other
a FQDN is as follows:
hostname.subdomain.topleveldomain. (www.proprofs.com)

62. What is the default lockout value of Windows XP Professional for bad login attempts?

0

3

4

6

9

In Windows 2000 and XP, the administrator has lockout policy settings for how many times account access can be attempted before the account is locked out—the account lockout threshold. The default value for this setting is 0, which disables the account lockout function.

Explanation

In Windows 2000 and XP, the administrator has lockout policy settings for how many times account access can be attempted before the account is locked out—the account lockout threshold. The default value for this setting is 0, which disables the account lockout function.

63. RTP protocol is in which OSI layer ?

Transport layer

Network layer

Application layer

Session layer

RTP : Real-time Transport Protocol. Delivering Audio/Video applications.

Explanation

RTP : Real-time Transport Protocol. Delivering Audio/Video applications.

64. What is the correct boot sequence for a PC?

POST, power good, CPU, boot loader, OS

Power good, POST, CPU, boot loader, OS

POST, CPU, power good, boot loader, OS

Power good, CPU, POST, boot loader, OS

POST, boot loader, OS

The correct boot sequence for a PC starts with the power good signal, which indicates that the power supply is functioning properly. Then, the CPU (Central Processing Unit) initializes and starts executing the instructions. Next, the POST (Power-On Self-Test) is performed to check the hardware components and ensure they are working correctly. After that, the boot loader is loaded into memory, which is responsible for loading the operating system (OS). Finally, the OS is loaded and the PC is ready for use.

Explanation

The correct boot sequence for a PC starts with the power good signal, which indicates that the power supply is functioning properly. Then, the CPU (Central Processing Unit) initializes and starts executing the instructions. Next, the POST (Power-On Self-Test) is performed to check the hardware components and ensure they are working correctly. After that, the boot loader is loaded into memory, which is responsible for loading the operating system (OS). Finally, the OS is loaded and the PC is ready for use.

65. IEEE 802.11i use which encryption ?

WEP

AES

MD5

MAC filtering

802.11i is WPA2, it uses Advanced Encryption Standard (AES), to provide a secure wireless environment.

Explanation

802.11i is WPA2, it uses Advanced Encryption Standard (AES), to provide a secure wireless environment.

66. You've just begun working with the security team of a government building. Your boss is asking you which network technologies would provide the MOST SECURE conduit for the network ?
CHOOSE TWO

Plenum cables

IPX/SPX

1000base-SX

100baseT

IPSEC

1000base-SX is Gigabit over fiber utilizing multimode fiber optic cabling which is impervious to any form of electronic eavesdropping
IPSEC encrypt the packets of data at the Network layer of the OSI model.

Explanation

1000base-SX is Gigabit over fiber utilizing multimode fiber optic cabling which is impervious to any form of electronic eavesdropping
IPSEC encrypt the packets of data at the Network layer of the OSI model.

Submit

67. Which of the following file can be used to control the boot process in a Windows XP system?

BOOTCFG.INI

BOOTCFG.EXE

BOOTCFG.COM

BOOT.INI

One of the major Windows 2000/XP Recovery Console commands is the BOOTCFG command. This command can be used to change the configuration of the BOOT.INI file or to recover from boot problems. The BOOTCFG file is available for use from the Recovery Console or directly from the command prompt.

Explanation

One of the major Windows 2000/XP Recovery Console commands is the BOOTCFG command. This command can be used to change the configuration of the BOOT.INI file or to recover from boot problems. The BOOTCFG file is available for use from the Recovery Console or directly from the command prompt.

68. A network printer is not working properly.
You have tested the printer itself, all its components are working just fine. It is able to print its factory test page. What are some external factors that make the printer not responding to print jobs ?
CHOOSE TWO

The print server is down

The print queue is stuck

Network Disconnection

The printer may be blocking your IP address

The print queue being stuck can be an external factor that causes the printer to not respond to print jobs. When the print queue is stuck, it means that there are print jobs in the queue that are not being processed or cleared, preventing new print jobs from being sent to the printer. This can result in the printer not responding to any new print requests. Additionally, network disconnection can also be an external factor that affects the printer's ability to receive and process print jobs. If the printer is not connected to the network properly or if there is an issue with the network connection, it can cause the printer to not respond to print jobs.

Explanation

The print queue being stuck can be an external factor that causes the printer to not respond to print jobs. When the print queue is stuck, it means that there are print jobs in the queue that are not being processed or cleared, preventing new print jobs from being sent to the printer. This can result in the printer not responding to any new print requests. Additionally, network disconnection can also be an external factor that affects the printer's ability to receive and process print jobs. If the printer is not connected to the network properly or if there is an issue with the network connection, it can cause the printer to not respond to print jobs.

Submit

69. The fastest WAN technologies in this list are :
CHOOSE TWO

DS3

OC1

DS2

802.11n

OC2

Optical Carrier is a standardized set of specifications of transmission speeds OC1 = 50Mbps, OC2=doesn't exist.
DS3 may also be referred to as a T3 line = 45Mbps

Explanation

Optical Carrier is a standardized set of specifications of transmission speeds OC1 = 50Mbps, OC2=doesn't exist.
DS3 may also be referred to as a T3 line = 45Mbps

Submit

70. Users are unable to logon to the LAN. When diagnosing the problem, you decide to ping the name of the server, lc1.proprofs.com. You noticed that the name does not have the right IP address associated. You suspect one of your DNS could be configure incorrectly. but you not sure which DNS it is.
Which of the following methods might help you determine which DNS server is configured impropely?

From an affected workstation, use ipconfig /all from command line

From any workstation use nslookup and look for the NS records for proprofs.com

From any workstation, look in the LAN properties of the NIC for the DNS ip

From any workstation use nslookup, then look for the SOA records for proprofs.com

You probably won't get a question like that in your exam, IT technician comptia a+ expect from you to know nslookup not necessarily use the command, however for who decides to go on the network+ comptia or even have a good understanding as an IT technician I chose to put this question.

A: incorrect, ipconfig is not the proper tool for this situation.
B: incorrect, querying with NS servers will only yield a list of all name servers in the domain with no indication about the Primary Name server.
D: correct, The nslookup command with the query type set to SOA (Start of Authority records) can query the domain name and determine which are the Primary and Secondary DNS.

In this situation the Primary DNS is most likely the one that has the bad data.

Explanation

You probably won't get a question like that in your exam, IT technician comptia a+ expect from you to know nslookup not necessarily use the command, however for who decides to go on the network+ comptia or even have a good understanding as an IT technician I chose to put this question.

A: incorrect, ipconfig is not the proper tool for this situation.
B: incorrect, querying with NS servers will only yield a list of all name servers in the domain with no indication about the Primary Name server.
D: correct, The nslookup command with the query type set to SOA (Start of Authority records) can query the domain name and determine which are the Primary and Secondary DNS.

In this situation the Primary DNS is most likely the one that has the bad data.

71. Which of the following statements about System Restore are NOT TRUE.
CHOOSE TWO

You won't lose your user data if you use System Restore

System Restore will help you recover documents files you accidentally deleted

System Restore could help you recover from a virus

You must manually create a restore point in order to use it

Windows XP HOME doesn't support System Restore

B: correct, this is not true. Look in the recycle bin for accidentally deleted user files.
XP Home edition support System Restore.

Explanation

B: correct, this is not true. Look in the recycle bin for accidentally deleted user files.
XP Home edition support System Restore.

Submit

72. What does MSCONFIG utilities provide to the user of a XP Pro ?
CHOOSE THREE

Launch System Restore

Makes changes to the international settings

Launch Device Manager

Check the compatibility of drivers loaded with hardware

Manage the programs that are set to load as part of the start up process

not-available-via-ai

Explanation

not-available-via-ai

Submit

73. What are the good points for using a PCL driver for printing ?
CHOOSE THREE

Uses the printer for processing jobs

Breaks the printing of a page down into individual print controls

Uses the CPU for processing print jobs

Documents with large amounts of graphics print faster

Group printing controls by individual pages

A:correct, it reduces the load of the CPU
D:correct, Because printing control are grouped by page a PCL-based driver will print documents with large amounts of graphics mush faster than non-PCL drivers.
E:correct, PCL drivers group printing controls page. They are often called Page Description Language PDL.
PCL was developed by HP and is used in most laser and inkjet printers.

Explanation

A:correct, it reduces the load of the CPU
D:correct, Because printing control are grouped by page a PCL-based driver will print documents with large amounts of graphics mush faster than non-PCL drivers.
E:correct, PCL drivers group printing controls page. They are often called Page Description Language PDL.
PCL was developed by HP and is used in most laser and inkjet printers.

Submit