LCBO: Marketing Certification Quiz: Trivia!

1. What do you do if the LCBO has sold out of your scheduled brand?

Choose an alternative brand yourself or ask the LCBO staff.

End your tasting early.

Contact MOUSE Marketing immediately for an alternative brand.

2. You may use your cellphone for personal reasons during your shift, including texting, phone calls, and checking emails, or to look up product information.

True

False

3. Please select the correct statement.

Wine Samples can be consumed anywhere in the store.

Wine Samples must be consumed at the tasting table.

4. Your script is an important tool in helping you achieve your sales goals. What is the FINAL, and most important thing you need to say at the end of your script?

Tell them to take a cracker.

Give them a compliment.

Say “Would you like to take a bottle home?” and hand them a bottle.

5. "I commit to showing up on time and prepared (15 minutes prior to the shift start time). I commit to adhering to all MOUSE policies and representing the MOUSE brand in a positive and professional manner. I am committed to creating an EXCEPTIONAL "WOW" memorable customer service experience!"

I agree

I disagree

6. Select all Important documents that will be included in your event kit:

Supply Checklist: Outlines what you must bring/buy.

Script: What you need to say.

Set up Instructions: How to set up your display.

Feedback Form: Your event recap information.

None of the above, all these documents are sent via email.

Submit

7. How do you open a wine bottle?

Using the knife on your corkscrew, cut below the rim of the bottle to remove the foil capsule.

Place the tip of the screw into the cork at an angle. Then, straighten the screw as you begin twisting it. This will center the screw perfectly in the cork.

Using the second ‘step’ of the lever, pull the cork out of the bottle completely.

Using the first ‘step’ of the lever, pull the cork out of the bottle part way.

Twist the screw fully into the cork.