California Earthquake Insurance Quiz Questions!

1. Fill In The Blank: Agents in California are now offering _____________ coverage through CEA.

Hurricane

Earthquake

Typhoon

Monsoon

Agents in California are now offering earthquake coverage through CEA. This suggests that the agents in California have started providing insurance coverage specifically for earthquakes through CEA (California Earthquake Authority). This could be due to the high risk of earthquakes in California and the need for residents to protect themselves and their properties from potential damages caused by earthquakes.

Explanation

Agents in California are now offering earthquake coverage through CEA. This suggests that the agents in California have started providing insurance coverage specifically for earthquakes through CEA (California Earthquake Authority). This could be due to the high risk of earthquakes in California and the need for residents to protect themselves and their properties from potential damages caused by earthquakes.

2. How will our small group of trained CSRs be supporting our third party vendor?

Providing Chinese language support.

Taking calls overnight, weekends, and holidays.

Handling overflow calls during times of high call volume.

All of the above.

The small group of trained CSRs will be supporting the third party vendor by providing Chinese language support, taking calls overnight, weekends, and holidays, and handling overflow calls during times of high call volume. This means that they will be assisting the third party vendor in multiple ways, including language support, extended availability, and managing call overflow, making them a comprehensive support system for the vendor.

Explanation

The small group of trained CSRs will be supporting the third party vendor by providing Chinese language support, taking calls overnight, weekends, and holidays, and handling overflow calls during times of high call volume. This means that they will be assisting the third party vendor in multiple ways, including language support, extended availability, and managing call overflow, making them a comprehensive support system for the vendor.

3. What does CEA stand for?

California Earthquake Agency

California Earthquake Association

California Equity Agency

California Earthquake Authority

CEA stands for California Earthquake Authority. This organization is responsible for providing earthquake insurance to California residents. They work to reduce the risk and impact of earthquakes by offering affordable insurance options and promoting earthquake preparedness and safety measures.

Explanation

CEA stands for California Earthquake Authority. This organization is responsible for providing earthquake insurance to California residents. They work to reduce the risk and impact of earthquakes by offering affordable insurance options and promoting earthquake preparedness and safety measures.

4. If a policyholder has a CEA policy and reports earthquake damage, what workflow should a CSR follow if they are not trained to use the Allternet system?

Take the claim in eCCAp pending, save as Callback.

Take the claim in eCCAp pending, save as Commercial New Coverage.

Take the claim in eCCAp pending, save as New Coverage Question.

Warm transfer to Blue Cod Technologies.

If a CSR is not trained to use the Allternet system and a policyholder with a CEA policy reports earthquake damage, they should take the claim in eCCAp pending and save it as a New Coverage Question. This workflow allows the CSR to document the claim and gather the necessary information to determine if the policy covers the reported damage. By saving it as a New Coverage Question, the claim can be properly addressed and resolved by the appropriate team or individual.

Explanation

If a CSR is not trained to use the Allternet system and a policyholder with a CEA policy reports earthquake damage, they should take the claim in eCCAp pending and save it as a New Coverage Question. This workflow allows the CSR to document the claim and gather the necessary information to determine if the policy covers the reported damage. By saving it as a New Coverage Question, the claim can be properly addressed and resolved by the appropriate team or individual.

5. Where can you verify the customer has a CEA policy?

On the ‘General’ information tab in Common Policy View under ‘Additional Polices’

In Common Customer View under ‘Customer Detail’

In eCCAp under the coverages link

We cannot locate CEA policies in Claims Gateway

The correct answer is "On the ‘General’ information tab in Common Policy View under ‘Additional Polices’". This is the correct location to verify if the customer has a CEA policy. The 'General' information tab in Common Policy View provides details about the customer's policies, and under 'Additional Policies', the CEA policy can be found.

Explanation

The correct answer is "On the ‘General’ information tab in Common Policy View under ‘Additional Polices’". This is the correct location to verify if the customer has a CEA policy. The 'General' information tab in Common Policy View provides details about the customer's policies, and under 'Additional Policies', the CEA policy can be found.