California Earthquake Insurance Quiz Questions!

Reviewed by Editorial Team
The ProProfs editorial team is comprised of experienced subject matter experts. They've collectively created over 10,000 quizzes and lessons, serving over 100 million users. Our team includes in-house content moderators and subject matter experts, as well as a global network of rigorously trained contributors. All adhere to our comprehensive editorial guidelines, ensuring the delivery of high-quality content.
Learn about Our Editorial Process
| By Nwcccbb
N
Nwcccbb
Community Contributor
Quizzes Created: 5 | Total Attempts: 2,588
| Attempts: 438
Quiz Flashcard
SettingsSettings
Please wait...
  • 1/5 Questions

    Fill In The Blank:  Agents in California are now offering _____________ coverage through CEA.

    • Hurricane
    • Earthquake
    • Typhoon
    • Monsoon
Please wait...
About This Quiz


Do you know anything about California Earthquake Insurance? Would you like to try this quiz? Under California law, when you purchase homeowners insurance, the insurer must offer you earthquake insurance. The law also pertains to people who buy insurance for condos, renters, mobile homes, or manufactured homes. Most Californians do not purchase earthquake insurance. If you find the above information helpful, the quiz might also be useful to you as well.

California Earthquake Insurance Quiz Questions! - Quiz

Quiz Preview

  • 2. 

    How will our small group of trained CSRs be supporting our third party vendor?

    • Providing Chinese language support.

    • Taking calls overnight, weekends, and holidays.

    • Handling overflow calls during times of high call volume.

    • All of the above.

    Correct Answer
    A. All of the above.
    Explanation
    The small group of trained CSRs will be supporting the third party vendor by providing Chinese language support, taking calls overnight, weekends, and holidays, and handling overflow calls during times of high call volume. This means that they will be assisting the third party vendor in multiple ways, including language support, extended availability, and managing call overflow, making them a comprehensive support system for the vendor.

    Rate this question:

  • 3. 

    What does CEA stand for?

    • California Earthquake Agency

    • California Earthquake Association

    • California Equity Agency

    • California Earthquake Authority

    Correct Answer
    A. California Earthquake Authority
    Explanation
    CEA stands for California Earthquake Authority. This organization is responsible for providing earthquake insurance to California residents. They work to reduce the risk and impact of earthquakes by offering affordable insurance options and promoting earthquake preparedness and safety measures.

    Rate this question:

  • 4. 

    If a policyholder has a CEA policy and reports earthquake damage, what workflow should a CSR follow if they are not trained to use the Allternet system?

    • Take the claim in eCCAp pending, save as Callback.

    • Take the claim in eCCAp pending, save as Commercial New Coverage.

    • Take the claim in eCCAp pending, save as New Coverage Question.

    • Warm transfer to Blue Cod Technologies.

    Correct Answer
    A. Take the claim in eCCAp pending, save as New Coverage Question.
    Explanation
    If a CSR is not trained to use the Allternet system and a policyholder with a CEA policy reports earthquake damage, they should take the claim in eCCAp pending and save it as a New Coverage Question. This workflow allows the CSR to document the claim and gather the necessary information to determine if the policy covers the reported damage. By saving it as a New Coverage Question, the claim can be properly addressed and resolved by the appropriate team or individual.

    Rate this question:

  • 5. 

    Where can you verify the customer has a CEA policy?

    • On the ‘General’ information tab in Common Policy View under ‘Additional Polices’

    • In Common Customer View under ‘Customer Detail’

    • In eCCAp under the coverages link

    • We cannot locate CEA policies in Claims Gateway

    Correct Answer
    A. On the ‘General’ information tab in Common Policy View under ‘Additional Polices’
    Explanation
    The correct answer is "On the ‘General’ information tab in Common Policy View under ‘Additional Polices’". This is the correct location to verify if the customer has a CEA policy. The 'General' information tab in Common Policy View provides details about the customer's policies, and under 'Additional Policies', the CEA policy can be found.

    Rate this question:

Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 08, 2011
    Quiz Created by
    Nwcccbb
Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.