California Earthquake Insurance Quiz Questions!

5 Questions | Total Attempts: 361

SettingsSettingsSettings
Please wait...
California Earthquake Insurance Quiz Questions!

Do you know anything about California Earthquake Insurance? Would you like to try this quiz? Under California law, when you purchase homeowners insurance, the insurer must offer you earthquake insurance. The law also pertains to people who buy insurance for condos, renters, mobile homes, or manufactured homes. Most Californians do not purchase earthquake insurance. If you find the above information helpful, the quiz might also be useful to you as well.


Questions and Answers
  • 1. 
    Fill In The Blank:  Agents in California are now offering _____________ coverage through CEA.
    • A. 

      Hurricane

    • B. 

      Earthquake

    • C. 

      Typhoon

    • D. 

      Monsoon

  • 2. 
    What does CEA stand for?
    • A. 

      California Earthquake Agency

    • B. 

      California Earthquake Association

    • C. 

      California Equity Agency

    • D. 

      California Earthquake Authority

  • 3. 
    How will our small group of trained CSRs be supporting our third party vendor?
    • A. 

      Providing Chinese language support.

    • B. 

      Taking calls overnight, weekends, and holidays.

    • C. 

      Handling overflow calls during times of high call volume.

    • D. 

      All of the above.

  • 4. 
    Where can you verify the customer has a CEA policy?
    • A. 

      On the ‘General’ information tab in Common Policy View under ‘Additional Polices’

    • B. 

      In Common Customer View under ‘Customer Detail’

    • C. 

      In eCCAp under the coverages link

    • D. 

      We cannot locate CEA policies in Claims Gateway

  • 5. 
    If a policyholder has a CEA policy and reports earthquake damage, what workflow should a CSR follow if they are not trained to use the Allternet system?
    • A. 

      Take the claim in eCCAp pending, save as Callback.

    • B. 

      Take the claim in eCCAp pending, save as Commercial New Coverage.

    • C. 

      Take the claim in eCCAp pending, save as New Coverage Question.

    • D. 

      Warm transfer to Blue Cod Technologies.

Back to Top Back to top