California Earthquake Insurance Quiz Questions!

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California Earthquake Insurance Quiz Questions! - Quiz


Do you know anything about California Earthquake Insurance? Would you like to try this quiz? Under California law, when you purchase homeowners insurance, the insurer must offer you earthquake insurance. The law also pertains to people who buy insurance for condos, renters, mobile homes, or manufactured homes. Most Californians do not purchase earthquake insurance. If you find the above information helpful, the quiz might also be useful to you as well.


Questions and Answers
  • 1. 

    Fill In The Blank:  Agents in California are now offering _____________ coverage through CEA.

    • A.

      Hurricane

    • B.

      Earthquake

    • C.

      Typhoon

    • D.

      Monsoon

    Correct Answer
    B. Earthquake
    Explanation
    Agents in California are now offering earthquake coverage through CEA. This suggests that the agents in California have started providing insurance coverage specifically for earthquakes through CEA (California Earthquake Authority). This could be due to the high risk of earthquakes in California and the need for residents to protect themselves and their properties from potential damages caused by earthquakes.

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  • 2. 

    What does CEA stand for?

    • A.

      California Earthquake Agency

    • B.

      California Earthquake Association

    • C.

      California Equity Agency

    • D.

      California Earthquake Authority

    Correct Answer
    D. California Earthquake Authority
    Explanation
    CEA stands for California Earthquake Authority. This organization is responsible for providing earthquake insurance to California residents. They work to reduce the risk and impact of earthquakes by offering affordable insurance options and promoting earthquake preparedness and safety measures.

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  • 3. 

    How will our small group of trained CSRs be supporting our third party vendor?

    • A.

      Providing Chinese language support.

    • B.

      Taking calls overnight, weekends, and holidays.

    • C.

      Handling overflow calls during times of high call volume.

    • D.

      All of the above.

    Correct Answer
    D. All of the above.
    Explanation
    The small group of trained CSRs will be supporting the third party vendor by providing Chinese language support, taking calls overnight, weekends, and holidays, and handling overflow calls during times of high call volume. This means that they will be assisting the third party vendor in multiple ways, including language support, extended availability, and managing call overflow, making them a comprehensive support system for the vendor.

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  • 4. 

    Where can you verify the customer has a CEA policy?

    • A.

      On the ‘General’ information tab in Common Policy View under ‘Additional Polices’

    • B.

      In Common Customer View under ‘Customer Detail’

    • C.

      In eCCAp under the coverages link

    • D.

      We cannot locate CEA policies in Claims Gateway

    Correct Answer
    A. On the ‘General’ information tab in Common Policy View under ‘Additional Polices’
    Explanation
    The correct answer is "On the ‘General’ information tab in Common Policy View under ‘Additional Polices’". This is the correct location to verify if the customer has a CEA policy. The 'General' information tab in Common Policy View provides details about the customer's policies, and under 'Additional Policies', the CEA policy can be found.

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  • 5. 

    If a policyholder has a CEA policy and reports earthquake damage, what workflow should a CSR follow if they are not trained to use the Allternet system?

    • A.

      Take the claim in eCCAp pending, save as Callback.

    • B.

      Take the claim in eCCAp pending, save as Commercial New Coverage.

    • C.

      Take the claim in eCCAp pending, save as New Coverage Question.

    • D.

      Warm transfer to Blue Cod Technologies.

    Correct Answer
    C. Take the claim in eCCAp pending, save as New Coverage Question.
    Explanation
    If a CSR is not trained to use the Allternet system and a policyholder with a CEA policy reports earthquake damage, they should take the claim in eCCAp pending and save it as a New Coverage Question. This workflow allows the CSR to document the claim and gather the necessary information to determine if the policy covers the reported damage. By saving it as a New Coverage Question, the claim can be properly addressed and resolved by the appropriate team or individual.

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