A+ - Part 1

34 Questions | Total Attempts: 194

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A+ - Part 1 - Quiz

Questions and Answers
  • 1. 
    You have recently purchased a 500GB storage device. You plug it in to your system and nothing happens. What could be the cause of the problem, and how would you correct this?
  • 2. 
    You have just started up your computer. It gives off a series of loud beeps and will not boot. What would you need to do to determine what the beeps mean and how to fix the problem?
  • 3. 
    You are working on a computer that is overheating. What steps should you take to make sure the power supply is not being overloaded?
  • 4. 
    CMOS Battery ATX12 power connector PCI slot PCI Express slot x16 PCI slot x1 PATA host adapter Processor socket Heat Sink Floppy Drive Controller South Bridge Chip SATA host adapter Power Connector Mounting Holes Port Cluster DDR2 memory slots
  • 5. 
    Which of the following describes the number of pins normally associated with Dual Inline Memory Modules (DIMMs)?
    • A. 

      30

    • B. 

      72

    • C. 

      144

    • D. 

      168

  • 6. 
    Installing a new CPU, what is applied directly to the CPU?
    • A. 

      Cooling liquid

    • B. 

      Thermal compound

    • C. 

      A heat sink

    • D. 

      A fan

  • 7. 
    Which of the following determines the master or slave in a system that supports two IDE devices?
    • A. 

      A twist in the cable

    • B. 

      Which device was installed first

    • C. 

      The jumper settings

    • D. 

      The BIOS

  • 8. 
    Which of the following troubleshooting steps usually takes place after you have talked to the user experiencing the problem?
    • A. 

      Gathering information on the issue

    • B. 

      Talking to the user experiencing the problem

    • C. 

      Isolating possible causes of the issue

    • D. 

      Eliminating possibilities

    • E. 

      Document your findings

  • 9. 
    Which of the following question you would ask a customer first when he reports a blank monitor?
    • A. 

      Is the monitor switched on?

    • B. 

      Did you check the color settings?

    • C. 

      Have you checked CRT?

    • D. 

      What type of computer do you have?

  • 10. 
    What is the best thing to do if your power supply is not functioning?
    • A. 

      Send it to an electrical technician

    • B. 

      Try to fix it yourself

    • C. 

      Replace the power supply

    • D. 

      Replace the computer

  • 11. 
    Which of the following could cause a computer to automatically reboot?
    • A. 

      An overheating CPU

    • B. 

      A five second power failure

    • C. 

      Insufficient Memory

    • D. 

      A new set of software installed

  • 12. 
    Which of the following memory module form factors are commonly used for laptops?
    • A. 

      Dual Inline Memory Modules (DIMMs)

    • B. 

      Small Outline DIMMs (SODIMMs)

    • C. 

      Single Inline Memory Modules (SIMMs)

    • D. 

      Rambus Inline Memory Modules (RIMMs)

  • 13. 
    What are the 4 types of DC voltage usually produced by a power supply?
    • A. 

      +4, -4, +16, -16

    • B. 

      +3, -3, +9, -9

    • C. 

      +5, -5, +12, -12

    • D. 

      +4, -5, +6, -9

  • 14. 
    How can you tell that a PC has successfully completed its Power on Self Test (POST)?
    • A. 

      Two beeps at startup

    • B. 

      A single beep at startup

    • C. 

      A light on the motherboard comes on

    • D. 

      The computer turns on

  • 15. 
    You are working on a computer. Which of the following are considered essential?
    • A. 

      Motherboard

    • B. 

      CPU

    • C. 

      Computer Case

    • D. 

      Video Card

    • E. 

      A scanner

    • F. 

      Memory

  • 16. 
    Which of the following devices might be found on the front or back of a computer?
    • A. 

      Activity lights

    • B. 

      Power switch

    • C. 

      USB ports

    • D. 

      None of these options are correct

  • 17. 
    Which of the following are the most commonly used Windows operating systems?
    • A. 

      Windows XP

    • B. 

      Windows 2000

    • C. 

      Unix

    • D. 

      Windows Vista

    • E. 

      Windows 98

  • 18. 
    Which of the following is the first thing you should do when replacing a PCI card?
    • A. 

      Shut down the system and unplug the power

    • B. 

      Open the case

    • C. 

      Open the package and sit it beside the computer

    • D. 

      Purchase the device

  • 19. 
    How do you identify the cable that connects to the floppy drive?
    • A. 

      It is flat

    • B. 

      It is the longest cable

    • C. 

      There is a twist at one end

    • D. 

      None of these options are correct

  • 20. 
    Which of the following are considered expansion slots?
    • A. 

      PCI

    • B. 

      FireWire

    • C. 

      AGP

    • D. 

      USB

  • 21. 
    Before you remove the processor from the motherboard, what device should you remove first?
    • A. 

      Power Supply

    • B. 

      RAM chip

    • C. 

      Heat sink

    • D. 

      Thermal compound

  • 22. 
    You have been dispatched to a client’s computer. You have decided that the processor is overheating. Which of the following steps can you take to help with the air flow around the processor?
    • A. 

      Blow it out with compressed air

    • B. 

      Remove the heat sink from the CPU

    • C. 

      Place it on a surface covered with old newspapers or waste paper

    • D. 

      Clean off the old thermal paste and reapply a small amount to the processor

    • E. 

      All of these options are correct

  • 23. 
    What is the CMOS memory used for?
    • A. 

      Keeping the time

    • B. 

      To store BIOS settings

    • C. 

      To boot the computer

    • D. 

      None of these options is correct

  • 24. 
    What happens when the CMOS battery fails?
    • A. 

      All the CMOS configuration information is lost

    • B. 

      The computer won’t boot

    • C. 

      The computer is destroyed

    • D. 

      The motherboard is dead

  • 25. 
    Of the following system information, which can be viewed in the BIOS?
    • A. 

      Installed Memory (RAM)

    • B. 

      Feature settings

    • C. 

      Processor Type

    • D. 

      Processor Speed

    • E. 

      L2 cache memory

    • F. 

      BIOS Information

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