A+ 220-701 And 220-702 CH15

1. You have a user who is having problems with her Windows XP-based PC. You inspect the computer and find that the computer is not running an up-to-date service pack. Where would you go to get the service pack?

Openoffice.org

Msn.com

Update.microsoft.com

Your favorite search engine

In this case you will need to go to the windows update site and download the latest service pack and any additional patches and hotfixes that are listed on the update webpage.

Explanation

In this case you will need to go to the windows update site and download the latest service pack and any additional patches and hotfixes that are listed on the update webpage.

2. You are working on a computer running the Windows XP operating system. You receive a boot error that the NTLDR is missing or corrupt. Which of the following could you use to restore the file?

Copy and paste from the CD

The Recovery Console

The NTBACKUP program

Use the advanced boot options

The Windows Recovery Console is a special command-line interface that is designed for copying files and performing disk repairs. It is used by Windows XP and 2000. In Windows 2000, you can use the Recovery Console as an alternative to the Emergency Repair process, such as if you need to restore only one system file. Windows XP lacks the Emergency Repair provision, so understanding how to use the Recovery Console is even more important.

Explanation

The Windows Recovery Console is a special command-line interface that is designed for copying files and performing disk repairs. It is used by Windows XP and 2000. In Windows 2000, you can use the Recovery Console as an alternative to the Emergency Repair process, such as if you need to restore only one system file. Windows XP lacks the Emergency Repair provision, so understanding how to use the Recovery Console is even more important.

3. You have just installed an updated driver for your video card. You reboot the system and, for some reason, Windows will not start. What could you do to fix this problem?

Press F8 at boot and select the last known good configuration

Select Ctrl+Alt+Del at the BIOS screen

Create a boot disk on a floppy disk

Reboot the computer and hope it comes back up

If you are unable to start Windows 7/Vista/XP but don’t see an error message, the problem could be caused by a driver or startup program, video driver problems, or problems with the system kernel. When pressing F8, Windows 7, Vista, and XP display the Advanced Boot Options menu, which includes various options, such as Safe Mode, VGA Mode, and Last Known Good Configuration, which will help you correct startup problems.

Explanation

If you are unable to start Windows 7/Vista/XP but don’t see an error message, the problem could be caused by a driver or startup program, video driver problems, or problems with the system kernel. When pressing F8, Windows 7, Vista, and XP display the Advanced Boot Options menu, which includes various options, such as Safe Mode, VGA Mode, and Last Known Good Configuration, which will help you correct startup problems.

4. You have just set up a new user's computer that is running the Windows XP operating system. This user wants to make sure that the computer's system state can be restored in the event of a failure. What system recovery option would you want to set up?

Automated System Recovery

Emergency Repair Disk

There is not one

Complete PC Backup

The Automated System Recovery (ASR) option in NTBackup enables you to restore the system state (user accounts, hard disk configuration, network configuration, video settings, hardware configuration, software settings, operating system boot files). The Emergency Repair Disk (ERD) is used in Windows 2000, and Complete PC Backup is used in Windows Vista. Windows XP Professional does not include a true disaster-recovery backup program like Complete PC Backup.

Explanation

The Automated System Recovery (ASR) option in NTBackup enables you to restore the system state (user accounts, hard disk configuration, network configuration, video settings, hardware configuration, software settings, operating system boot files). The Emergency Repair Disk (ERD) is used in Windows 2000, and Complete PC Backup is used in Windows Vista. Windows XP Professional does not include a true disaster-recovery backup program like Complete PC Backup.

5. Which of the following gives you the ability to recover an operating system if you have a system boot failure? (Choose all that apply.)

WinRE

Last Known Good Configuration

Recovery Console

All of these options are correct

All the listed options are valid for recovering an operating system if the system will not boot. WinRE is the Windows 7 and Vista Recovery Environment, which has several options to repair boot failure. The Last Known Good Configuration is one of the Advanced Boot Options that can be accessed by pressing F8 in any version of Windows. You can install the recovery console from the Windows XP CD-ROM. After it’s installed, it becomes part of the boot selection in the boot.ini file.

Explanation

All the listed options are valid for recovering an operating system if the system will not boot. WinRE is the Windows 7 and Vista Recovery Environment, which has several options to repair boot failure. The Last Known Good Configuration is one of the Advanced Boot Options that can be accessed by pressing F8 in any version of Windows. You can install the recovery console from the Windows XP CD-ROM. After it’s installed, it becomes part of the boot selection in the boot.ini file.

6. You are working as a desktop technician for your company. You have been asked to come up with a way to protect all users' documents in case they are deleted. Which of the following should you do?

Create system restore points on all computer

Schedule backups

Save all data to a removable drive

Send all documents to a remote location

You should always have some sort of backup schedule for your user documents to prevent permanent loss of their data. You can use the NTBACKUP tool to setup these backups.

Explanation

You should always have some sort of backup schedule for your user documents to prevent permanent loss of their data. You can use the NTBACKUP tool to setup these backups.

7. You are contacted by a customer who needs some help. He has a computer running the Windows 2000 operating system. He wants to be able to boot the system if the operating systems fails. You instruct him to create an emergency repair disk. Where would you tell him to look?

MSCONFIG

NTBackup

System Properties

By typing RDISK at the run line

Windows 2000 has a feature called Emergency Repair that can fix some startup problems. The Windows 2000 Emergency Repair Disk (ERD) is created with the Windows 2000 NTBackup program.

Explanation

Windows 2000 has a feature called Emergency Repair that can fix some startup problems. The Windows 2000 Emergency Repair Disk (ERD) is created with the Windows 2000 NTBackup program.

8. Where would a user go in Windows XP to change settings regarding how updates are downloaded and installed?

Control Panel\Automatic Updates

Control Panel\Windows Update\Change Setting

Microsoft Update site

Control Panel\Updates

To modify settings regarding how updates are downloaded and installed in Windows XP go to Control Panel\Automatic Updates. From here a user can decide whether to download and install updates automatically and can schedule the time of download. In Windows 7 and Windows Vista this can be accomplished by accessing Control Panel\Windows Update\Change Settings.

Explanation

To modify settings regarding how updates are downloaded and installed in Windows XP go to Control Panel\Automatic Updates. From here a user can decide whether to download and install updates automatically and can schedule the time of download. In Windows 7 and Windows Vista this can be accomplished by accessing Control Panel\Windows Update\Change Settings.

9. You are the technician for your company. You are in charge of maintaining all desktop computers. You need to keep your systems updated. Which of the following would you need to install to maintain these computers? (Choose all that apply.)

Install the latest service pack

Defragment your computer

Install all hotfixes

Install anti-virus updates

To keep a computer updated you should install the latest service pack, which can be downloaded from the Internet or installed from CD; install any hotfixes and security updates through Windows Update; and install anti-virus updates, which is usually accomplished by setting the AV updates to download and install automatically.

Explanation

To keep a computer updated you should install the latest service pack, which can be downloaded from the Internet or installed from CD; install any hotfixes and security updates through Windows Update; and install anti-virus updates, which is usually accomplished by setting the AV updates to download and install automatically.

Submit

10. You are the desktop technician for your company. You have been asked to come up with a plan to minimize the downtime of users' workstations in case of failure during working hours. What should you do to make this happen?

Create a NTBACKUP schedule

Perform a system state backup

Create an image backup of the system

Setup a system restore point

If you create an image backup of the system, you can easily restore the computer back to its original state in about 20 minutes or so. This has become a great tool for technicians to use if a hard drive fails or you are unable to bring the system back up online.

Explanation

If you create an image backup of the system, you can easily restore the computer back to its original state in about 20 minutes or so. This has become a great tool for technicians to use if a hard drive fails or you are unable to bring the system back up online.

11. Which of the following are programs that you as a technician can use to create an image backup on a computer running Windows XP?

System Restore

NTBACKUP

Norton Ghost

Acronis True Image

Modern image backup programs such as recent versions of Norton Ghost and Acronis True Image make it possible to restore an entire computer to an earlier state. They can also be used to create incremental backups, enabling the image backup program to work as both an image and file/folder backup.

Explanation

Modern image backup programs such as recent versions of Norton Ghost and Acronis True Image make it possible to restore an entire computer to an earlier state. They can also be used to create incremental backups, enabling the image backup program to work as both an image and file/folder backup.

Submit

12. You are working on a computer running the Windows 7 operating system. You get a boot error. What is an option you can use to recover your system to normal?

NTBACKUP

System Restore

ASR Disk

WinRE

WinRE is a set of tools included in Windows 7, Windows Vista, and Windows Server 2008. It takes the place of the Recovery Console used in Windows XP/2000. Also known as System Recovery Options, WinRE’s purpose is to recover Windows from errors that prevent it from booting.

Explanation

WinRE is a set of tools included in Windows 7, Windows Vista, and Windows Server 2008. It takes the place of the Recovery Console used in Windows XP/2000. Also known as System Recovery Options, WinRE’s purpose is to recover Windows from errors that prevent it from booting.

A+ 220-701 And 220-702 Ch15