A+ 2009 Part 3 Of 3
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You are working on a client’s computer. You are about to install a new videocard in the computer. When you reach to open the case you get a small shock.What is this known as?
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MSU
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GUI
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ESD
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ESDT
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This quiz titled 'A+ 2009 Part 3 of 3' assesses knowledge on Windows Vista requirements, network modifications, system boot files, and installation procedures. It is designed for individuals preparing for the CompTIA A+ certification, focusing on essential IT skills.
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- 2.
You have just installed an updated driver for your video card. You reboot thesystem and, for some reason, Windows will not start. What could you do to fixthis problem?
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Press F8 at boot and select the last known good configuration
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Select Ctrl+Alt+Del at the BIOS screen
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Create a boot disk on a floppy disk
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Reboot the computer and hope it comes back up
Correct Answer
A. Press F8 at boot and select the last known good configurationExplanation
Pressing F8 at boot and selecting the last known good configuration is a possible solution to fix the problem of Windows not starting after installing an updated driver for the video card. This option allows the system to revert back to the previous working configuration, which may resolve any compatibility issues or conflicts caused by the new driver.Rate this question:
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- 3.
You have a user who is having problems with her PC. You inspect the computerand find that the computer is not running an up-to-date service pack. Wherewould you go to get the service pack?
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Openoffice.org
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Msn.com
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Update.microsoft.com
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Your favorite search engine
Correct Answer
A. Update.microsoft.comExplanation
To get the service pack for the PC, you would go to update.microsoft.com. This is because Microsoft is the company that develops and releases service packs for their operating systems. By visiting the update.microsoft.com website, the user can download and install the latest service pack, which will help resolve any issues and ensure that the computer is running with the most up-to-date software.Rate this question:
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- 4.
One of your clients is in need of a replacement laptop battery. What should youdo with the failed battery?
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Throw it in the trash can
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Make sure it has been discharged completely and then throw it away
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Keep it just in case it is still good
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Send the battery to a recycling center
Correct Answer
A. Send the battery to a recycling centerExplanation
It is important to send the failed laptop battery to a recycling center because batteries contain hazardous materials such as lead, cadmium, and mercury, which can harm the environment if not disposed of properly. Recycling centers have the necessary facilities and processes to safely handle and dispose of these materials, minimizing the impact on the environment. Simply throwing the battery in the trash can or keeping it can lead to pollution and potential health risks.Rate this question:
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- 5.
You have just purchased a new video card for your computer. You notice that thedevice does not have an installation CD with it. Where would you go to get theinstallation information?
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A popular search engine
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The manufacturer’s website
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Look on the newsgroups
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Windows Update
Correct Answer
A. The manufacturer’s websiteExplanation
To get the installation information for the new video card, it is best to visit the manufacturer's website. The manufacturer's website is likely to have the most up-to-date and accurate information regarding the installation process for their specific product. They may provide downloadable drivers, installation guides, and troubleshooting tips to ensure a successful installation.Rate this question:
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- 6.
You have just achieved your A+ certification. You are in need of a kit to help youin your work. Which of the following should you have access to?
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Screwdrivers
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Pliers
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Tweezers
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Penlight
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All of these options are correct
Correct Answer
A. All of these options are correctExplanation
As a certified professional, having access to a kit that includes screwdrivers, pliers, tweezers, and a penlight would be beneficial in your work. Each of these tools serves a different purpose and can be useful in various situations. Screwdrivers are essential for tightening or loosening screws, pliers can be used for gripping and bending wires or small objects, tweezers are handy for picking up small items or removing splinters, and a penlight can provide additional lighting in dark areas. Therefore, having access to all of these options would ensure that you are well-equipped for your work.Rate this question:
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- 7.
You are installing a network interface card. You have been instructed to configurethe network card to be able to send and receive data at the same time.Which of the following settings will you need to configure the network card tocomplete what has been asked of you?
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Single duplex mode
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Super duplex mode
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Full duplex
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Half duplex
Correct Answer
A. Full duplexExplanation
To be able to send and receive data at the same time, the network card needs to be configured in full duplex mode. In full duplex mode, the network card can transmit and receive data simultaneously, allowing for faster and more efficient communication. Single duplex mode, super duplex mode, and half duplex mode do not support simultaneous sending and receiving of data.Rate this question:
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- 8.
You are working in the shop with a co-worker. You notice that he has justspilled a substance on the floor. What should you tell your co-worker to do atthis point?
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Mop up the chemical
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Use a wet vac to vacuum up the material
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Check the MSDS for instructions
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Leave it on the floor until it evaporates
Correct Answer
A. Check the MSDS for instructionsExplanation
When your co-worker spills a substance on the floor, you should tell them to check the MSDS (Material Safety Data Sheet) for instructions. The MSDS contains important information about the chemical, including its properties, potential hazards, and recommended handling procedures. By checking the MSDS, your co-worker can determine the appropriate steps to take in cleaning up the spill, ensuring their safety and the safety of others in the shop.Rate this question:
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- 9.
You have just completed a computer upgrade on a client’s computer. Whatshould you do with the components that you have taken out of the system?
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Place them in the antistatic bags that came with the new hardware
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Put them in the boxes that the new hardware came in
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Throw them in the trash because you don’t need them anymore
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Sell them to a computer store
Correct Answer
A. Place them in the antistatic bags that came with the new hardwareExplanation
When performing a computer upgrade, it is important to properly handle and store the components that have been taken out of the system. Placing them in the antistatic bags that came with the new hardware is the correct answer because antistatic bags help to protect the components from static electricity, which can damage sensitive electronic parts. By storing them in these bags, the components can be safely kept until they are needed again or properly disposed of.Rate this question:
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- 10.
You have been asked to recommend a network topology to use in a new network.Which of the following are valid network topologies?
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Mesh
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Ring
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Star
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All of these options are correct
Correct Answer
A. All of these options are correctExplanation
All of the options mentioned (Mesh, Ring, Star) are valid network topologies. A mesh network topology connects each device to every other device in the network, providing redundancy and fault tolerance. A ring network topology connects devices in a circular manner, where each device is connected to two other devices, allowing data to flow in only one direction. A star network topology connects all devices to a central hub or switch, enabling easy management and troubleshooting. Therefore, all of these options are valid network topologies.Rate this question:
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- 11.
You are the lead technician for your company. You walk in the office one morningand notice a co-worker is servicing a computer with the power cable stillplugged in. What should you tell your co-worker to do?
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Tell her to be careful
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Tell her to use an antistatic wrist band
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Tell her that she shouldn’t have the power plugged in while working on thecomputer.
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Tell her nothing, because it is her choice to do this
Correct Answer
A. Tell her that she shouldn’t have the power plugged in while working on thecomputer.Explanation
The correct answer is to tell the co-worker that she shouldn't have the power plugged in while working on the computer. This is because working on a computer with the power cable still plugged in can pose a risk of electric shock. It is important to ensure that the computer is powered off and unplugged before servicing it to avoid any potential accidents or damage.Rate this question:
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- 12.
Which of the following programs allows a user to browse the Internet? (Choose two.)
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Internet Explorer
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Firefox
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Windows Explorer
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The command prompt
Correct Answer(s)
A. Internet Explorer
A. FirefoxExplanation
Internet Explorer and Firefox are both web browsers that allow users to browse the internet. They provide a graphical interface and access to various features such as bookmarks, tabs, and search engines. Windows Explorer is a file management program that allows users to navigate through their computer's file system, while the command prompt is a text-based interface used for executing commands on a computer. Therefore, Internet Explorer and Firefox are the correct answers as they specifically cater to internet browsing.Rate this question:
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- 13.
Which of the following is the most effective way to prevent ESD from happeningto you when working on a computer?
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Make sure you are free of static before starting to work
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Wear rubber-soled shoes
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Be sure to work with both hands inside the computer
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Use an antistatic work mat equipped with a wrist strap
Correct Answer
A. Use an antistatic work mat equipped with a wrist strapExplanation
Using an antistatic work mat equipped with a wrist strap is the most effective way to prevent ESD (Electrostatic Discharge) when working on a computer. This combination helps to dissipate any static electricity that may build up in the body, preventing it from being discharged onto sensitive computer components. The antistatic work mat provides a grounded surface to work on, while the wrist strap connects the person to the mat, ensuring that any static charge is safely discharged. This method is widely recommended in the industry to protect computer equipment from potential damage caused by ESD.Rate this question:
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- 14.
You are working for a company as a support technician. You walk into a workarea and see a co-worker lying on the floor. She is not responsive. What shouldyou do first as quickly as possible?
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Bring her to the hospital
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Call 911
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Contact the manager
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Ask other co-workers if the person takes special medications
Correct Answer
A. Call 911Explanation
In this situation, the most urgent and appropriate action would be to call 911. This is because the co-worker is unresponsive, indicating a potential medical emergency. By calling 911, professional medical help can be dispatched to the scene quickly, ensuring that the co-worker receives the necessary care and attention as soon as possible.Rate this question:
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- 15.
You have been notified to work on a client’s workstation. You ask who it is andyou find out it is someone who is very difficult to deal with. What should youdo when you arrive at the client’s desk?
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Go in knowing you will be confronted by the client
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Take your time in getting to their desk
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Try your best to smile
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Maintain a positive attitude
Correct Answer
A. Maintain a positive attitudeExplanation
When arriving at the client's desk, it is important to maintain a positive attitude. This means approaching the situation with a positive mindset and being open to finding solutions, even if the client is difficult to deal with. Maintaining a positive attitude can help to diffuse tension, build rapport, and create a more productive working relationship with the client. It also demonstrates professionalism and a commitment to providing excellent customer service.Rate this question:
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- 16.
You have been contacted by a client that is having problems connecting to theInternet. Where would be a good place to start the troubleshooting process?
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File and Print Sharing
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Install NWLink protocol
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Configure the DHCP server
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TCP/IP configuration
Correct Answer
A. TCP/IP configurationExplanation
A good place to start the troubleshooting process for internet connectivity issues would be to check the TCP/IP configuration. TCP/IP is the standard protocol used for internet communication, so any issues with the configuration could potentially be causing the problem. By checking the TCP/IP configuration settings, such as IP address, subnet mask, and default gateway, you can ensure that the client's network settings are correct and properly configured for internet connectivity.Rate this question:
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- 17.
You have been contacted by a client. You arrive at her location and find that sheis unable to work on her computer due to a malfunction. You need to find outwhat has happened. What should you do first?
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Walk in and tell the user you will handle it from here
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Learn as much as possible when speaking to the client
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Tell the client you will have to run some tests
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Look to see if anything has come unplugged
Correct Answer
A. Learn as much as possible when speaking to the clientExplanation
When encountering a computer malfunction, the first step should be to learn as much as possible when speaking to the client. By engaging in a conversation with the client, you can gather valuable information about the issue, such as the symptoms, recent changes, or error messages. This will help in understanding the nature of the problem and potentially identify the root cause. It also allows you to establish rapport with the client and demonstrate your willingness to assist them effectively.Rate this question:
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- 18.
You have just been given a new hard drive to install in a client’s computer to beinstalled with a new Windows operating system. What processes must you gothrough while you install the operating system on the drive? (Choose two.)
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Install the drive utility
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Format the drive
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Nothing, the drive is ready to go
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Create a new partition
Correct Answer(s)
A. Format the drive
A. Create a new partitionExplanation
To install a new Windows operating system on a new hard drive, you need to format the drive first. Formatting prepares the drive for the operating system installation by creating a file system and clearing any existing data. After formatting, you also need to create a new partition on the drive. A partition is a logical division of the hard drive that allows you to organize and manage data more efficiently. By creating a new partition, you can allocate space for the operating system and any other files or programs you want to install.Rate this question:
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- 19.
You have been asked by your company to upgrade all hubs to switches. Howwould this upgrade change the existing network?
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The network will be slower
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There is no difference in speeds
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A switch creates a dedicated full speed connection
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You do not need to have NIC cards
Correct Answer
A. A switch creates a dedicated full speed connectionExplanation
Upgrading all hubs to switches would change the existing network by creating dedicated full speed connections. Unlike hubs, which share bandwidth among connected devices, switches allow for simultaneous and independent communication between devices. This means that each device connected to a switch can utilize the full speed of the network without being affected by other devices' activities.Rate this question:
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- 20.
What is the name of the service that must be installed on a Windows computer tobe able to connect to a network?
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NDS
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Client for Microsoft Networks
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AppleTalk Protocol
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Client Services for NetWare
Correct Answer
A. Client for Microsoft NetworksExplanation
To be able to connect to a network on a Windows computer, the service that must be installed is "Client for Microsoft Networks." This service allows the computer to communicate with other devices on a Microsoft network, enabling file sharing, printer sharing, and other network-related activities.Rate this question:
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- 21.
A client has asked you to look at her computer. She is telling you that the systemwill not boot or power on. You then ask if she gets any error codes or messagesand she says no. Which of the following could be the cause of theproblem?
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Power problems
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Motherboard is not working
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The memory chip has come loose
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The video card has stopped functioning
Correct Answer
A. Power problemsExplanation
Power problems could be the cause of the computer not booting or powering on. This could include issues with the power supply, power cord, or power outlet. Without proper power supply, the computer will not be able to turn on and boot up. Therefore, it is important to check for power problems as a potential cause of the issue.Rate this question:
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- 22.
Which of the following devices would you need if a client asks you to connecthis computer to a network? (Choose two.)
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A network interface card
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A wireless card
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AGP adapter card
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A BNC connector
Correct Answer(s)
A. A network interface card
A. A wireless cardExplanation
To connect a computer to a network, you would need a network interface card (NIC) and a wireless card. A network interface card allows the computer to communicate with the network through a wired connection, while a wireless card enables wireless connectivity. Therefore, both these cards are essential for connecting the client's computer to a network. The AGP adapter card is used for graphics purposes, and the BNC connector is used for connecting coaxial cables, which are not relevant to the client's request.Rate this question:
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- 23.
You have been contacted by a client that is unable to access network printers and othershared resources. Which of the following should you verify is installed and enabled?
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TCP/IP protocol
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File and print sharing
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System Monitor
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Client services
Correct Answer
A. File and print sharingExplanation
In order for the client to access network printers and shared resources, the File and Print Sharing feature needs to be installed and enabled. This feature allows the client to share files and printers with other devices on the network. Without this feature, the client will not be able to connect to network printers and access shared resources. Therefore, verifying that File and Print Sharing is installed and enabled is crucial in resolving the client's issue.Rate this question:
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- 24.
You are sent out on a tech call. You arrive at the client’s desk. He seems to knowwhat the problem is during the interview. Which of the following should younot do during the interview?
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Use clear, concise statements
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Allow the customer to complete statements
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Use tech jargon to make you look smarter
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Listen to the customer until he is finished
Correct Answer
A. Use tech jargon to make you look smarterExplanation
During the interview with the client, it is important not to use tech jargon to make yourself look smarter. The use of technical language may confuse or alienate the customer, who may not be familiar with such terminology. It is essential to communicate in clear and concise statements, allowing the customer to complete their statements and actively listening to them until they are finished. This approach helps to establish effective communication and understanding between the technician and the client.Rate this question:
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- 25.
Your client is having problems with his computer. He is under a tremendousamount of stress and is very hostile. What should you do to prevent a confrontationwith him?
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Tell the client to leave the area while you work
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Tell them you don’t have to listen to them talk like that and leave
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Avoid having a defensive attitude
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Call your supervisor and have them speak with the customer
Correct Answer
A. Avoid having a defensive attitudeExplanation
In this situation, the client is already stressed and hostile, so responding with a defensive attitude would likely escalate the confrontation. By avoiding a defensive attitude, you can help defuse the situation and create a more positive environment for communication. This approach shows empathy and understanding towards the client's stress and can help prevent further conflict.Rate this question:
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- 26.
You are at the home of one of your main customers. Since she knows and trustsyou, she leaves you alone to work. Which of the following should you not dowhile at her home? (Choose all that apply.)
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Look around her hard drive
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Print personal information
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Use her equipment for your personal tasks
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Make her sorry she called you
Correct Answer(s)
A. Look around her hard drive
A. Print personal information
A. Use her equipment for your personal tasks
A. Make her sorry she called youExplanation
It is important to maintain professionalism and respect the privacy of the customer while working at their home. Looking around her hard drive, printing personal information, using her equipment for personal tasks, and making her sorry she called you are all inappropriate actions that violate the customer's privacy and trust. These actions can damage the professional relationship and may lead to negative consequences.Rate this question:
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- 27.
What is the minimum RAM requirement for Windows Vista?
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64
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256
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512
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1024
Correct Answer
A. 512Explanation
The minimum RAM requirement for Windows Vista is 512. This means that the operating system requires at least 512 megabytes of RAM to function properly.Rate this question:
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- 28.
You are the lead technician for your company. You have hired a new technicianto help you. Which of the following should the new person be aware of in caseof injuries, chemical spills, or fires? (Choose all that apply.)
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Know who to contact in case of emergency
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Show him the break room
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Have him review and follow procedures
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Let him know where the MSDS information is
Correct Answer(s)
A. Know who to contact in case of emergency
A. Have him review and follow procedures
A. Let him know where the MSDS information isExplanation
The new person should be aware of who to contact in case of emergency, as this is crucial for ensuring a prompt response and appropriate action. They should also review and follow procedures to ensure they are aware of the correct protocols to follow in case of injuries, chemical spills, or fires. Additionally, they should be informed about the location of MSDS (Material Safety Data Sheet) information, which provides important details about the chemicals used in the workplace and how to handle them safely.Rate this question:
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- 29.
You need to connect to a server to use shared resources. Which of the followingare ways to connect to the server? (Choose two.)
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Use the UNC path of the resource you need access to
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Contact the network administrator for help
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Use the map network drive tool
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Just walk over to the server and do what you need
Correct Answer(s)
A. Use the UNC path of the resource you need access to
A. Use the map network drive toolExplanation
The correct answer is to use the UNC path of the resource you need access to and to use the map network drive tool. Using the UNC (Universal Naming Convention) path allows you to directly access shared resources on the server by specifying the server name and the resource path. This method is commonly used for accessing files and folders on a network. On the other hand, using the map network drive tool allows you to assign a drive letter to a shared resource on the server, making it easier to access and manage the resources. This method is useful for frequently accessing shared resources.Rate this question:
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- 30.
A user wants to modify his network connection from the Windows Vista Networkwindow. Which of the following options will allow the user to do this?
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Network and Sharing Center
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My Network Places
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Command Prompt
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Task Manager
Correct Answer
A. Network and Sharing CenterExplanation
The Network and Sharing Center option will allow the user to modify his network connection from the Windows Vista Network window. This option provides a centralized location for managing network connections, sharing files and printers, and troubleshooting network problems. It allows the user to view and modify network settings, set up a new connection, and access network-related tools and information.Rate this question:
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- 31.
You need to upgrade a computer running Windows XP to Windows Vista. Youneed to verify that the upgrade will go smoothly. What should you do to determineif this computer can run the Vista operating system?
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Run the Vista upgrade advisor
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Check the HCL for computer specifications
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Run the check upgrade only program
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Run the Vista upgrade wizard
Correct Answer
A. Run the Vista upgrade advisorExplanation
To determine if the computer can run the Vista operating system smoothly, it is recommended to run the Vista upgrade advisor. This tool will analyze the computer's hardware, software, and device compatibility with Windows Vista. It will provide a detailed report on any potential issues or conflicts that may arise during the upgrade process. By running this advisor, you can ensure a smooth transition from Windows XP to Windows Vista without any compatibility issues.Rate this question:
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- 32.
One reason for implementing a network is to be able to share the Internet.Which of the following methods can connect a network to the Internet?(Choose all that apply.)
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Cable modem
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DSL modem
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ISDN modem
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Dial-up modem
Correct Answer(s)
A. Cable modem
A. DSL modem
A. ISDN modem
A. Dial-up modemExplanation
A network can be connected to the Internet using different methods such as cable modem, DSL modem, ISDN modem, and dial-up modem. These modems act as a bridge between the network and the Internet service provider (ISP), allowing the network to access and share the Internet connection. Cable modem and DSL modem use high-speed broadband connections, while ISDN modem and dial-up modem use traditional telephone lines to establish a connection with the ISP. Therefore, all of these methods can be used to connect a network to the Internet.Rate this question:
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- 33.
The Windows operating system uses two major types of networks. Which of the followingare the two?
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IP network model
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Peer-to-peer
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Node server
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Client/server
Correct Answer(s)
A. Peer-to-peer
A. Client/serverExplanation
The Windows operating system uses two major types of networks: peer-to-peer and client/server. In a peer-to-peer network, all devices have equal status and can act as both clients and servers, allowing for easy file sharing and resource sharing among devices. In a client/server network, there is a central server that manages and controls the network resources, while the clients request and use these resources. This model allows for better security, centralized management, and scalability.Rate this question:
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- 34.
The company you work for is using the oldest and most commonly used networktoday, Ethernet. Which of the following is another name for Ethernet?
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IEEE 802.11g
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IEEE 802.3
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IEEE 802.11b
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IEEE 1394
Correct Answer
A. IEEE 802.3Explanation
Ethernet is a widely used networking technology that allows devices to connect and communicate with each other over a local area network (LAN). It is standardized by the Institute of Electrical and Electronics Engineers (IEEE) as IEEE 802.3. Therefore, IEEE 802.3 is another name for Ethernet. The other options listed, IEEE 802.11g, IEEE 802.11b, and IEEE 1394, refer to different networking standards such as Wi-Fi and FireWire, which are not synonymous with Ethernet.Rate this question:
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- 35.
You are working on a computer running the Windows XP operating system.You receive a boot error that the NTLDR is missing or corrupt. Which of thefollowing could you use to restore the file?
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Copy and paste from the CD
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The Recovery Console
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The NTBACKUP program
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Use the advanced boot options
Correct Answer
A. The Recovery ConsoleExplanation
The Recovery Console is a tool in Windows XP that allows users to access and repair the operating system. It provides a command-line interface where users can perform tasks such as restoring the NTLDR file. Therefore, using the Recovery Console would be the appropriate option to restore the missing or corrupt NTLDR file.Rate this question:
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- 36.
You are in the process of doing an upgrade to Windows Vista. You start theprocess and then you cannot go any farther. Which of the following could bethe problem?
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You are using a full version disk instead of the upgrade disk.
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Your installation key in incorrect.
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You don’t have enough free disk space for the installation.
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The file system is FAT32
Correct Answer
A. You don’t have enough free disk space for the installation.Explanation
The given correct answer is that the problem could be that there is not enough free disk space for the installation. This is a possible explanation because when upgrading to a new operating system, it requires a certain amount of disk space to install the new files and components. If there is not enough free space on the disk, the installation process will not be able to proceed.Rate this question:
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- 37.
A user is unable to access the network. Which of the following could cause this tohappen? (Choose all that apply.)
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A faulty network card
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Connecting a high speed NIC to a low speed port
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The boot files are corrupt
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Damage to cables
Correct Answer(s)
A. A faulty network card
A. Damage to cablesExplanation
A faulty network card can cause a user to be unable to access the network because the network card is responsible for connecting the computer to the network. If the network card is not functioning properly, it will prevent the user from establishing a connection. Damage to cables can also cause this issue as damaged cables can disrupt the transmission of data between the computer and the network.Rate this question:
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- 38.
You are working as a desktop technician for your company. You have been askedto come up with a way to protect all users’ documents in case they are deleted.Which of the following should you do?
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Create system restore points on all computers
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Schedule backups
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Save all data to a removable drive
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Send all documents to a remote location
Correct Answer
A. Schedule backupsExplanation
To protect all users' documents in case they are deleted, the best solution is to schedule backups. By regularly backing up the documents, even if they are accidentally deleted, they can be easily restored from the backup. This ensures that the data is safe and can be recovered in case of any data loss incidents. Creating system restore points on all computers may help in recovering the system settings, but it does not specifically protect the users' documents. Saving all data to a removable drive or sending all documents to a remote location may provide additional copies of the data, but scheduling backups ensures a systematic and automated process for data protection.Rate this question:
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- 39.
What is the minimum processor requirement for Windows Vista?
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1 GHz
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800 MHz
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233 MHz
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133 MHz
Correct Answer
A. 800 MHzExplanation
Windows Vista has a minimum processor requirement of 800 MHz. This means that the processor in a computer running Windows Vista must have a clock speed of at least 800 MHz in order to meet the minimum system requirements for the operating system. A processor with a clock speed lower than 800 MHz would not be able to handle the demands of running Windows Vista efficiently.Rate this question:
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- 40.
You have just set up a new user’s computer that is running the Windows XP operatingsystem. This user wants to make sure that the computer’s system statecan be restored in the event of a failure. What system recovery option wouldyou want to set up?
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Automated System Recovery
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Emergency Repair Disk
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There is not one
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Complete PC Backup
Correct Answer
A. Automated System RecoveryExplanation
The correct answer is Automated System Recovery. This option allows for the creation of a backup of the computer's system state, including system files, registry settings, and user data. In the event of a failure, the user can use this backup to restore the computer to its previous state. The Emergency Repair Disk is a different option that is used for repairing the Windows XP operating system, but it does not provide a full system backup like Automated System Recovery does. Complete PC Backup is not a system recovery option available in Windows XP.Rate this question:
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- 41.
The company you work for has purchased all new computers. Your boss wantsyou to get rid of all the older equipment. Which of the following are the best alternativesto throwing away the older equipment? (Choose all that apply.)
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Donate it to a charity
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Give it to an electronics trade school
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Bring it to a recycling center
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Bring it to a municipal incinerator
Correct Answer(s)
A. Donate it to a charity
A. Give it to an electronics trade school
A. Bring it to a recycling centerExplanation
The best alternatives to throwing away the older equipment would be to donate it to a charity, give it to an electronics trade school, or bring it to a recycling center. Donating it to a charity allows the equipment to be used by those in need. Giving it to an electronics trade school allows students to learn and practice on the equipment. Bringing it to a recycling center ensures that the equipment is disposed of properly and does not harm the environment. Bringing it to a municipal incinerator is not a good alternative as it can cause pollution and harm the environment.Rate this question:
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- 42.
You have just completed work on a client’s computer. You spent a long timetroubleshooting this issue. What should you do to expedite the troubleshootingprocess? (Choose all that apply.)
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Document any workarounds
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Document final resolutions
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Note any other problems
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Note symptoms
Correct Answer(s)
A. Document any workarounds
A. Document final resolutions
A. Note any other problems
A. Note symptomsExplanation
To expedite the troubleshooting process, it is important to document any workarounds that were used to address the issue. This will help in future reference and can be shared with other technicians if needed. Documenting the final resolutions is also crucial as it provides a clear record of the steps taken to resolve the problem. Noting any other problems that were encountered during the troubleshooting process is important as it helps in identifying any underlying issues that may need to be addressed. Finally, noting symptoms is essential as it provides a detailed description of the issue and can assist in diagnosing similar problems in the future.Rate this question:
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- 43.
You have just attached speakers to a sound card that you know to be working.After you restart the computer you notice that no sound is coming out. Whichof the following could be the problem? (Choose two.)
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The sound card was not seated properly.
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The sound card is defective.
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The speakers are turned off.
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The speakers are plugged into the wrong jack.
Correct Answer(s)
A. The speakers are turned off.
A. The speakers are plugged into the wrong jack.Explanation
The given correct answer suggests that the problem could be that the speakers are turned off or that they are plugged into the wrong jack. If the speakers are turned off, no sound will be produced regardless of the functionality of the sound card. Similarly, if the speakers are plugged into the wrong jack, they will not be able to receive the audio signal from the sound card. Therefore, these two possibilities could explain why no sound is coming out after attaching the speakers to the sound card.Rate this question:
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- 44.
A user with your company is having connectivity problems. You need to diagnosethe problem as soon as possible. You call the client and walk her through findingthe IP address. What should you do next?
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Run ipconfig /release
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Run ipconfig /flushdns
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Ping the IP address of the client’s computer
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Walk her through how to ping the server
Correct Answer
A. Ping the IP address of the client’s computerExplanation
After walking the client through finding the IP address, the next step would be to ping the IP address of the client's computer. This will help determine if there is a network connectivity issue between the client's computer and the server. By pinging the IP address, it will send a small packet of data to the client's computer and wait for a response. If there is a response, it indicates that the client's computer is able to communicate with the network. If there is no response, it suggests a potential problem with the client's computer or network connection.Rate this question:
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- 45.
Which of the following files are required to boot the Windows Vista operatingsystem? (Choose all that apply.)
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BCD
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Hall.dll
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Ntoskrnl.exe
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Boot.ini
Correct Answer(s)
A. BCD
A. Hall.dll
A. Ntoskrnl.exeExplanation
The BCD (Boot Configuration Data) file is required to boot the Windows Vista operating system as it contains the configuration information for the system's boot process. The Hall.dll file is also necessary as it is a critical system file that is responsible for the hardware abstraction layer. Similarly, the Ntoskrnl.exe file is essential as it is the kernel (core) of the operating system. However, the Boot.ini file is not required for booting Windows Vista as it was used in previous versions of Windows to store boot configuration settings.Rate this question:
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- 46.
Which of the following are uses for the material safety data sheet (MSDS)?Choose all that apply.
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Determine safe storage practice
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Determine treatment if a product is accidentally swallowed or contacts the skin
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Determine safe disposal methods
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Determine how to deal with spills, fire, and other hazards
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Determine safe storage and safe disposal methods only
Correct Answer(s)
A. Determine safe storage practice
A. Determine treatment if a product is accidentally swallowed or contacts the skin
A. Determine safe disposal methods
A. Determine how to deal with spills, fire, and other hazardsExplanation
The material safety data sheet (MSDS) is used to determine safe storage practices, treatment if a product is accidentally swallowed or contacts the skin, safe disposal methods, and how to deal with spills, fire, and other hazards. It provides important information about the potential hazards of a substance and how to handle it safely.Rate this question:
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- 47.
You need to install the Windows Vista operating system on a client’s computer.Upon arrival you notice that the system is an older model. What should you dofirst before trying to install the operating system?
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Format the hard drive
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Verify the hard drive is large enough
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Check the Windows Vista Logo’d Products List
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Run Chkdsk
Correct Answer
A. Check the Windows Vista Logo’d Products ListExplanation
Before trying to install the Windows Vista operating system on the client's computer, it is important to check the Windows Vista Logo'd Products List. This list contains hardware and software that have been tested and approved to be compatible with Windows Vista. Since the system is an older model, it is necessary to ensure that the hardware components are compatible with Windows Vista to avoid any compatibility issues or potential problems during or after the installation process.Rate this question:
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- 48.
Where would a user go in Windows XP to change settings regarding how updatesare downloaded and installed?
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Control Panel\Automatic Updates
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Control Panel\Windows Update\Change Settings
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Microsoft Update site
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Control Panel\Updates
Correct Answer
A. Control Panel\Automatic UpdatesExplanation
In Windows XP, a user would go to Control Panel\Automatic Updates to change settings regarding how updates are downloaded and installed. This option allows users to configure the automatic update feature, including specifying the frequency of updates, selecting the download and installation options, and choosing whether to receive notifications about updates.Rate this question:
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- 49.
You have been asked to upgrade aWindows XP operating system to the newWindows Vista OS. You first need to verify if the system can run the new operatingsystem. What is the RECOMMENDED processor speed that will runWindows Vista?
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1.0 GHz
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1.5 GHz
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800 MHz
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850 MHz
Correct Answer
A. 1.0 GHzExplanation
The recommended processor speed to run Windows Vista is 1.0 GHz. This means that the system should have a processor that operates at a minimum speed of 1.0 GHz in order to effectively run the new operating system.Rate this question:
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Mar 18, 2023Quiz Edited by
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Dec 12, 2009Quiz Created by
Spawn_2_extreme
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