Lobbyguard Basic Training

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The LobbyGuard Basic Training Certification Quiz will score your knowledge of the basic essentials of your LobbyGuard product. If you have not yet reviewed the Basic Training materials you should do so now by visiting www.lobbyguard.com/training and click the "Self-Train" option under "LobbyGuard Basic Training". The questions in this quiz are taken from the documents in that training program.If you have attended a Basic Training Webinar instead of the Self-Train option you might find it helpful to first review the documents in the Self-Training section before proceeding with this quiz.You will have 10 minutes to answer the 20 questions on this quiz. Your score will be made available to you immediately following completion. Once you have passed this quiz you should visit www.lobbyguard.com/training and proceed with the "Advanced Training' to learn about some more advanced features of the LobbyGuard product.Good luck!

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1. You should establish policy for how to handle visitors who enter the building with no driver license or other form of ID and practice this scenario with staff.

True

False

it is critical that all staff understand the policy for dealing with visitors who do not have any form of ID. LobbyGuard can be configured to meet the requirements of any policy that is established.

Explanation

it is critical that all staff understand the policy for dealing with visitors who do not have any form of ID. LobbyGuard can be configured to meet the requirements of any policy that is established.

Submit

About This Quiz

The LobbyGuard Basic Training Certification Quiz will score your knowledge of the basic essentials of your LobbyGuard product. If you have not yet reviewed the Basic Training materials you should do so now by visiting www.lobbyguard.com/training and click the "Self-Train"... see moreoption under "LobbyGuard Basic Training". The questions in this quiz are taken from the documents in that training program.If you have attended a Basic Training Webinar instead of the Self-Train option you might find it helpful to first review the documents in the Self-Training section before proceeding with this quiz.You will have 10 minutes to answer the 20 questions on this quiz. Your score will be made available to you immediately following completion. Once you have passed this quiz you should visit www.lobbyguard.com/training and proceed with the "Advanced Training' to learn about some more advanced features of the LobbyGuard product.Good luck! see less

2. What first name or nickname would you like us to use?

You may optionally provide this to label your report, leaderboard, or certificate.

2. LobbyGuard scans the 2D bar code on the back of any US state-issued driver license.

True

False

LobbyGuard scans and pulls the data from the 2D bar code located on the back of the driver license in less than one second.

Explanation

LobbyGuard scans and pulls the data from the 2D bar code located on the back of the driver license in less than one second.

Submit

3. You should establish organizational policy for which of the following:

Who will be notified via email or text in the event of a visitor background failure

What to say or do when a visitor presents a "VOID" badge to the front office staff

Who is responsible for running the "Verification" step in the event of a visitor background failure

All of the above

Setting policy and practicing what to do in the event of a visitor background failure is a critical part of the effective use of your LobbyGuard product.

Explanation

Setting policy and practicing what to do in the event of a visitor background failure is a critical part of the effective use of your LobbyGuard product.

Submit

4. You can position the LobbyGuard Badge Printer by the kiosk or by the front office staff.

True

False

You can place the printer by the kiosk for complete self-service or by front office staff for review and to hand the badge to the visitor upon completion of sign-in.

Explanation

You can place the printer by the kiosk for complete self-service or by front office staff for review and to hand the badge to the visitor upon completion of sign-in.

Submit

5. LobbyGuard FrontDesk can be accessed from:

Any internet-connected PC, laptop, tablet or smartphone

Only from a PC in the same building as the LobbyGuard kiosk

Only from the LobbyGuard Kiosk

Only from a PC

LobbyGuard FrontDesk is accessible from anywhere in the world via any PC, laptop, tablet or smartphone that has data / internet connectivity.

Explanation

LobbyGuard FrontDesk is accessible from anywhere in the world via any PC, laptop, tablet or smartphone that has data / internet connectivity.

Submit

6. When a visitor receives a VOID badge during sign-in, he or she is definitely an offender and should be escorted from the building immediately.

True

False

The VERIFICATION step must be executed to verify if this visitor is or is not the offender in question. Log in to LobbyGuard FrontDesk, click on VISITORS then click on DENIED to execute this step.

Explanation

The VERIFICATION step must be executed to verify if this visitor is or is not the offender in question. Log in to LobbyGuard FrontDesk, click on VISITORS then click on DENIED to execute this step.

Submit

7. When a visitor fails a background check, which of the following is printed on the visitor badge:

VOID

BANNED

BACKGROUND FAIL

STOP

Visitors who fail a background check receive a "VOID" badge. The printing of this badge does not mean this person is necessarily an offender.

Explanation

Visitors who fail a background check receive a "VOID" badge. The printing of this badge does not mean this person is necessarily an offender.

Submit

8. When a visitor fails a background check, LobbyGuard can notify select personnel via the following methods:

Email and Text Message

Email Only

Text Message Only

Email, Text Message and Fax

LobbyyGuard notifies personnel via email and text message in the event of a background failure.

Explanation

LobbyyGuard notifies personnel via email and text message in the event of a background failure.

Submit

9. To get the best possible photo for your visitor badges:

The brightest light in the room should be facing the visitor

The brightest light in the room should be facing the kiosk

Place the kiosk in a dark corner

Place the kiosk in direct sunlight

Illuminate the visitor's face as much as possible by positioning the kiosk such that the brightest light source in the room is facing the visitor / is behind the kiosk.

Explanation

Illuminate the visitor's face as much as possible by positioning the kiosk such that the brightest light source in the room is facing the visitor / is behind the kiosk.

Submit

10. Which web address can be used to access training on LobbyGuard products?

Www.lobbyguard.com/training

Training.lobbyguard.com

Www.lobbyguardtraining.com

Www.training.com/lobbyguard

Visit the LobbyGuard Training Center at www.lobbyguard.com/training any time to access training materials or join product training webinars.

Explanation

Visit the LobbyGuard Training Center at www.lobbyguard.com/training any time to access training materials or join product training webinars.

Submit

11. Which email address should you use to contact LobbyGuard Technical Support?

Support@lobbyguard.com

Help@lobbyguard.com

Technicalsupport@lobbyguard.com

Customerservice@lobbyguard.com

Email the LobbyGuard Support Team at support@lobbyguard.com for the quickest response to your needs.

Explanation

Email the LobbyGuard Support Team at support@lobbyguard.com for the quickest response to your needs.

Submit

12. The customer can decide what source(s) of background checks to use and what type(s) of visitors are to be checked.

True

False

LobbyGuard provides complete flexibility when it comes to what source of background data the customer wants to use and determining which type(s) of visitors need to have the check.

Explanation

LobbyGuard provides complete flexibility when it comes to what source of background data the customer wants to use and determining which type(s) of visitors need to have the check.

Submit

13. Visitors can only be signed out by scanning the bar code on the visitor badge.

True

False

In addition to scanning the bar coded visitor badge, visitors can also be signed out from LobbyGuard FrontDesk and as a "rule" that signs out all visitors each day at a certain time.

Explanation

In addition to scanning the bar coded visitor badge, visitors can also be signed out from LobbyGuard FrontDesk and as a "rule" that signs out all visitors each day at a certain time.

Submit

14. If you run out of LobbyGuard Visitor Badges you can visit the following site to purchase more badges:

Www.lobbyguard.com/store

Www.store.com/lobbyguard

Www.lobbyguardstore.com

Supplies.lobbyguard.com

Visit www.lobbyguard.com/store to purchase additional visitor badges. The online store accepts credit card and Purchase Order payments.

Explanation

Visit www.lobbyguard.com/store to purchase additional visitor badges. The online store accepts credit card and Purchase Order payments.

Submit

15. LobbyGuard runs instant background checks against the following sources of data:

US Registered Sex Offenders and the customer's own Red Flag List

Arrest Records and Outstanding Warrants

US Registered Sex Offenders and Violent Criminal Records

Parking Violations and the customer's own Red Flag List

LobbyGuard can run instant background checks against all US Registered Sex Offenders and the the customer's own list of banned or unwanted visitors known as the "Red Flag List"

Explanation

LobbyGuard can run instant background checks against all US Registered Sex Offenders and the the customer's own list of banned or unwanted visitors known as the "Red Flag List"

Submit

16. What is the name of the application you will use to access visitor records and run reports from anywhere on the web?

LobbyGuard FrontDesk

LobbyGuard Administrator

LobbyGuard Reporter

LobbyGuard Visitor Log

LobbyGuard FrontDesk is the application used to access visitor records, reports and much more from any web browser.

Explanation

LobbyGuard FrontDesk is the application used to access visitor records, reports and much more from any web browser.

Submit

17. Which web address should you enter into your browser to access the LobbyGuard FrontDesk application?

Frontdesk.lobbyguard.com

Www.lobbyguard.com/frontdesk

Www.frontdesk.com

Www.lobbyguardfrontdesk.com

Visit frontdesk.lobbyguard.com from your web browser to access the LobbyGuard FrontDesk application.

Explanation

Visit frontdesk.lobbyguard.com from your web browser to access the LobbyGuard FrontDesk application.

Submit

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You should establish policy for how to handle visitors who enter the...

LobbyGuard scans the 2D bar code on the back of any US state-issued...

You should establish organizational policy for which of the following:

You can position the LobbyGuard Badge Printer by the kiosk or by the...

LobbyGuard FrontDesk can be accessed from:

When a visitor receives a VOID badge during sign-in, he or she is...

When a visitor fails a background check, which of the following is...

When a visitor fails a background check, LobbyGuard can notify select...

To get the best possible photo for your visitor badges:

Which web address can be used to access training on LobbyGuard...

Which email address should you use to contact LobbyGuard Technical...

The customer can decide what source(s) of background checks to use and...

Visitors can only be signed out by scanning the bar code on the...

If you run out of LobbyGuard Visitor Badges you can visit the...

LobbyGuard runs instant background checks against the following...

What is the name of the application you will use to access visitor...

Which web address should you enter into your browser to access the...

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