Lobbyguard Basic Training
The LobbyGuard Basic Training Certification Quiz will score your knowledge of the basic essentials of your LobbyGuard product. If you have not yet reviewed the Basic Training materials you should do so now by visiting www.lobbyguard.com/training and click the "Self-Train" option under "LobbyGuard Basic Training". The questions in this quiz are taken from the documents in that training program.If you have attended a Basic Training Webinar instead of the Self-Train option you might find it helpful to first review the documents in the Self-Training section before proceeding with this quiz.You will have 10 minutes to answer the 20 questions on this quiz. Your score will be made available to you immediately following completion. Once you have passed this quiz you should visit www.lobbyguard.com/training and proceed with the "Advanced Training' to learn about some more advanced features of the LobbyGuard product.Good luck!
- 1.
Which email address should you use to contact LobbyGuard Technical Support?
- A.
- B.
- C.
- D.
Explanation
Email the LobbyGuard Support Team at [email protected] for the quickest response to your needs.Rate this question:
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- 2.
Which web address should you enter into your browser to access the LobbyGuard FrontDesk application?
- A.
Frontdesk.lobbyguard.com
- B.
Www.lobbyguard.com/frontdesk
- C.
Www.frontdesk.com
- D.
Www.lobbyguardfrontdesk.com
Correct Answer
A. Frontdesk.lobbyguard.comExplanation
Visit frontdesk.lobbyguard.com from your web browser to access the LobbyGuard FrontDesk application.Rate this question:
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- 3.
What is the name of the application you will use to access visitor records and run reports from anywhere on the web?
- A.
LobbyGuard FrontDesk
- B.
LobbyGuard Administrator
- C.
LobbyGuard Reporter
- D.
LobbyGuard Visitor Log
Correct Answer
A. LobbyGuard FrontDeskExplanation
LobbyGuard FrontDesk is the application used to access visitor records, reports and much more from any web browser.Rate this question:
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- 4.
Which web address can be used to access training on LobbyGuard products?
- A.
Www.lobbyguard.com/training
- B.
Training.lobbyguard.com
- C.
Www.lobbyguardtraining.com
- D.
Www.training.com/lobbyguard
Correct Answer
A. Www.lobbyguard.com/trainingExplanation
Visit the LobbyGuard Training Center at www.lobbyguard.com/training any time to access training materials or join product training webinars.Rate this question:
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- 5.
LobbyGuard scans the 2D bar code on the back of any US state-issued driver license.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
LobbyGuard scans and pulls the data from the 2D bar code located on the back of the driver license in less than one second.Rate this question:
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- 6.
LobbyGuard runs instant background checks against the following sources of data:
- A.
US Registered Sex Offenders and the customer's own Red Flag List
- B.
Arrest Records and Outstanding Warrants
- C.
US Registered Sex Offenders and Violent Criminal Records
- D.
Parking Violations and the customer's own Red Flag List
Correct Answer
A. US Registered Sex Offenders and the customer's own Red Flag ListExplanation
LobbyGuard can run instant background checks against all US Registered Sex Offenders and the the customer's own list of banned or unwanted visitors known as the "Red Flag List"Rate this question:
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- 7.
The customer can decide what source(s) of background checks to use and what type(s) of visitors are to be checked.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
LobbyGuard provides complete flexibility when it comes to what source of background data the customer wants to use and determining which type(s) of visitors need to have the check.Rate this question:
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- 8.
When a visitor fails a background check, LobbyGuard can notify select personnel via the following methods:
- A.
Email and Text Message
- B.
Email Only
- C.
Text Message Only
- D.
Email, Text Message and Fax
Correct Answer
A. Email and Text MessageExplanation
LobbyyGuard notifies personnel via email and text message in the event of a background failure.Rate this question:
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- 9.
When a visitor receives a VOID badge during sign-in, he or she is definitely an offender and should be escorted from the building immediately.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The VERIFICATION step must be executed to verify if this visitor is or is not the offender in question. Log in to LobbyGuard FrontDesk, click on VISITORS then click on DENIED to execute this step.Rate this question:
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- 10.
LobbyGuard FrontDesk can be accessed from:
- A.
Any internet-connected PC, laptop, tablet or smartphone
- B.
Only from a PC in the same building as the LobbyGuard kiosk
- C.
Only from the LobbyGuard Kiosk
- D.
Only from a PC
Correct Answer
A. Any internet-connected PC, laptop, tablet or smartphoneExplanation
LobbyGuard FrontDesk is accessible from anywhere in the world via any PC, laptop, tablet or smartphone that has data / internet connectivity.Rate this question:
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- 11.
Visitors can only be signed out by scanning the bar code on the visitor badge.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
In addition to scanning the bar coded visitor badge, visitors can also be signed out from LobbyGuard FrontDesk and as a "rule" that signs out all visitors each day at a certain time.Rate this question:
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- 12.
If you run out of LobbyGuard Visitor Badges you can visit the following site to purchase more badges:
- A.
Www.lobbyguard.com/store
- B.
Www.store.com/lobbyguard
- C.
Www.lobbyguardstore.com
- D.
Supplies.lobbyguard.com
Correct Answer
A. Www.lobbyguard.com/storeExplanation
Visit www.lobbyguard.com/store to purchase additional visitor badges. The online store accepts credit card and Purchase Order payments.Rate this question:
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- 13.
You should establish policy for how to handle visitors who enter the building with no driver license or other form of ID and practice this scenario with staff.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
it is critical that all staff understand the policy for dealing with visitors who do not have any form of ID. LobbyGuard can be configured to meet the requirements of any policy that is established.Rate this question:
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- 14.
You should establish organizational policy for which of the following:
- A.
Who will be notified via email or text in the event of a visitor background failure
- B.
What to say or do when a visitor presents a "VOID" badge to the front office staff
- C.
Who is responsible for running the "Verification" step in the event of a visitor background failure
- D.
All of the above
Correct Answer
D. All of the aboveExplanation
Setting policy and practicing what to do in the event of a visitor background failure is a critical part of the effective use of your LobbyGuard product.Rate this question:
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- 15.
To get the best possible photo for your visitor badges:
- A.
The brightest light in the room should be facing the visitor
- B.
The brightest light in the room should be facing the kiosk
- C.
Place the kiosk in a dark corner
- D.
Place the kiosk in direct sunlight
Correct Answer
A. The brightest light in the room should be facing the visitorExplanation
Illuminate the visitor's face as much as possible by positioning the kiosk such that the brightest light source in the room is facing the visitor / is behind the kiosk.Rate this question:
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- 16.
You can position the LobbyGuard Badge Printer by the kiosk or by the front office staff.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
You can place the printer by the kiosk for complete self-service or by front office staff for review and to hand the badge to the visitor upon completion of sign-in.Rate this question:
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- 17.
When a visitor fails a background check, which of the following is printed on the visitor badge:
- A.
VOID
- B.
BANNED
- C.
BACKGROUND FAIL
- D.
STOP
Correct Answer
A. VOIDExplanation
Visitors who fail a background check receive a "VOID" badge. The printing of this badge does not mean this person is necessarily an offender.Rate this question:
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Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 18, 2022Quiz Edited by
ProProfs Editorial Team -
Oct 07, 2015Quiz Created by
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