Lobbyguard Basic Training

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  • 1/17 Questions

    LobbyGuard scans the 2D bar code on the back of any US state-issued driver license.

    • True
    • False
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  • 2. 
    You should establish policy for how to handle visitors who enter the building with no driver license or other form of ID and practice this scenario with staff. - ProProfs

    You should establish policy for how to handle visitors who enter the building with no driver license or other form of ID and practice this scenario with staff.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    it is critical that all staff understand the policy for dealing with visitors who do not have any form of ID. LobbyGuard can be configured to meet the requirements of any policy that is established.

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  • 3. 
    You should establish organizational policy for which of the following: - ProProfs

    You should establish organizational policy for which of the following:

    • Who will be notified via email or text in the event of a visitor background failure

    • What to say or do when a visitor presents a "VOID" badge to the front office staff

    • Who is responsible for running the "Verification" step in the event of a visitor background failure

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Setting policy and practicing what to do in the event of a visitor background failure is a critical part of the effective use of your LobbyGuard product.

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  • 4. 
    You can position the LobbyGuard Badge Printer by the kiosk or by the front office staff. - ProProfs

    You can position the LobbyGuard Badge Printer by the kiosk or by the front office staff.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    You can place the printer by the kiosk for complete self-service or by front office staff for review and to hand the badge to the visitor upon completion of sign-in.

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  • 5. 
    LobbyGuard FrontDesk can be accessed from: - ProProfs

    LobbyGuard FrontDesk can be accessed from:

    • Any internet-connected PC, laptop, tablet or smartphone

    • Only from a PC in the same building as the LobbyGuard kiosk

    • Only from the LobbyGuard Kiosk

    • Only from a PC

    Correct Answer
    A. Any internet-connected PC, laptop, tablet or smartphone
    Explanation
    LobbyGuard FrontDesk is accessible from anywhere in the world via any PC, laptop, tablet or smartphone that has data / internet connectivity.

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  • 6. 
    When a visitor receives a VOID badge during sign-in, he or she is definitely an offender and should be escorted from the building immediately. - ProProfs

    When a visitor receives a VOID badge during sign-in, he or she is definitely an offender and should be escorted from the building immediately.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The VERIFICATION step must be executed to verify if this visitor is or is not the offender in question. Log in to LobbyGuard FrontDesk, click on VISITORS then click on DENIED to execute this step.

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  • 7. 
    When a visitor fails a background check, which of the following is printed on the visitor badge: - ProProfs

    When a visitor fails a background check, which of the following is printed on the visitor badge:

    • VOID

    • BANNED

    • BACKGROUND FAIL

    • STOP

    Correct Answer
    A. VOID
    Explanation
    Visitors who fail a background check receive a "VOID" badge. The printing of this badge does not mean this person is necessarily an offender.

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  • 8. 
    When a visitor fails a background check, LobbyGuard can notify select personnel via the following methods: - ProProfs

    When a visitor fails a background check, LobbyGuard can notify select personnel via the following methods:

    • Email and Text Message

    • Email Only

    • Text Message Only

    • Email, Text Message and Fax

    Correct Answer
    A. Email and Text Message
    Explanation
    LobbyyGuard notifies personnel via email and text message in the event of a background failure.

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  • 9. 
    To get the best possible photo for your visitor badges: - ProProfs

    To get the best possible photo for your visitor badges:

    • The brightest light in the room should be facing the visitor

    • The brightest light in the room should be facing the kiosk

    • Place the kiosk in a dark corner

    • Place the kiosk in direct sunlight

    Correct Answer
    A. The brightest light in the room should be facing the visitor
    Explanation
    Illuminate the visitor's face as much as possible by positioning the kiosk such that the brightest light source in the room is facing the visitor / is behind the kiosk.

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  • 10. 
    Which web address can be used to access training on LobbyGuard products? - ProProfs

    Which web address can be used to access training on LobbyGuard products?

    • Www.lobbyguard.com/training

    • Training.lobbyguard.com

    • Www.lobbyguardtraining.com

    • Www.training.com/lobbyguard

    Correct Answer
    A. Www.lobbyguard.com/training
    Explanation
    Visit the LobbyGuard Training Center at www.lobbyguard.com/training any time to access training materials or join product training webinars.

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  • 11. 
    Which email address should you use to contact LobbyGuard Technical Support? - ProProfs

    Which email address should you use to contact LobbyGuard Technical Support?

    Correct Answer
    Explanation
    Email the LobbyGuard Support Team at [email protected] for the quickest response to your needs.

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  • 12. 
    The customer can decide what source(s) of background checks to use and what type(s) of visitors are to be checked. - ProProfs

    The customer can decide what source(s) of background checks to use and what type(s) of visitors are to be checked.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    LobbyGuard provides complete flexibility when it comes to what source of background data the customer wants to use and determining which type(s) of visitors need to have the check.

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  • 13. 
    Visitors can only be signed out by scanning the bar code on the visitor badge. - ProProfs

    Visitors can only be signed out by scanning the bar code on the visitor badge.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    In addition to scanning the bar coded visitor badge, visitors can also be signed out from LobbyGuard FrontDesk and as a "rule" that signs out all visitors each day at a certain time.

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  • 14. 
    If you run out of LobbyGuard Visitor Badges you can visit the following site to purchase more badges: - ProProfs

    If you run out of LobbyGuard Visitor Badges you can visit the following site to purchase more badges:

    • Www.lobbyguard.com/store

    • Www.store.com/lobbyguard

    • Www.lobbyguardstore.com

    • Supplies.lobbyguard.com

    Correct Answer
    A. Www.lobbyguard.com/store
    Explanation
    Visit www.lobbyguard.com/store to purchase additional visitor badges. The online store accepts credit card and Purchase Order payments.

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  • 15. 
    LobbyGuard runs instant background checks against the following sources of data: - ProProfs

    LobbyGuard runs instant background checks against the following sources of data:

    • US Registered Sex Offenders and the customer's own Red Flag List

    • Arrest Records and Outstanding Warrants

    • US Registered Sex Offenders and Violent Criminal Records

    • Parking Violations and the customer's own Red Flag List

    Correct Answer
    A. US Registered Sex Offenders and the customer's own Red Flag List
    Explanation
    LobbyGuard can run instant background checks against all US Registered Sex Offenders and the the customer's own list of banned or unwanted visitors known as the "Red Flag List"

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  • 16. 
    What is the name of the application you will use to access visitor records and run reports from anywhere on the web? - ProProfs

    What is the name of the application you will use to access visitor records and run reports from anywhere on the web?

    • LobbyGuard FrontDesk

    • LobbyGuard Administrator

    • LobbyGuard Reporter

    • LobbyGuard Visitor Log

    Correct Answer
    A. LobbyGuard FrontDesk
    Explanation
    LobbyGuard FrontDesk is the application used to access visitor records, reports and much more from any web browser.

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  • 17. 
    Which web address should you enter into your browser to access the LobbyGuard FrontDesk application? - ProProfs

    Which web address should you enter into your browser to access the LobbyGuard FrontDesk application?

    • Frontdesk.lobbyguard.com

    • Www.lobbyguard.com/frontdesk

    • Www.frontdesk.com

    • Www.lobbyguardfrontdesk.com

    Correct Answer
    A. Frontdesk.lobbyguard.com
    Explanation
    Visit frontdesk.lobbyguard.com from your web browser to access the LobbyGuard FrontDesk application.

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Quiz Review Timeline (Updated): +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 18, 2022
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 07, 2015
    Quiz Created by
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