1.
What is the first job the Basic Input Output System(BIOS) does at start-up?
A. 
B. 
C. 
D. 
Run the power-on-self-test
2.
Which original component was very susceptible to damage from electrostatic discharge?
A. 
B. 
Basic Input Output System
C. 
Complimentary metal-oxide semiconductor(CMOS)
D. 
3.
Which component uses a lithium battery to maintain computer settings when power is removed?
A. 
B. 
C. 
D. 
4.
What is considered as nonvolatile permanent memory?
A. 
B. 
C. 
D. 
5.
What is a form of firmware that contains the computer's startup instructions?
A. 
B. 
C. 
D. 
6.
What static RAM(SRAM) uses special applications in a CPU?
A. 
B. 
C. 
D. 
7.
On most modern computers, which has two or three levels of memory?
A. 
B. 
C. 
D. 
8.
Actively sampling the status of an external device by a client program is known as
A. 
B. 
C. 
D. 
9.
What is defined as an asynchronous signal from a computer hardware device indicating the need for attention from a central processing unit(CPU) or a synchronous event?
A. 
B. 
C. 
D. 
10.
What interrupt request(IRQ) line number is normally used for the floppy disk controller?
A. 
B. 
C. 
D. 
11.
Which term describes that data is whole or complete?
A. 
B. 
C. 
D. 
12.
What is considered as a technique or method of checking data integrity?
A. 
B. 
C. 
D. 
13.
Which is a very simple example of an error detecting code?
A. 
B. 
C. 
D. 
14.
What component initializes communication with all hardware devices and sends a message if a keyboard or mouse is not found?
A. 
B. 
C. 
D. 
15.
Which is a small, low-level program used by the computer operating system to interact with hardware devices?
A. 
B. 
C. 
D. 
16.
Static electricity remains intact until it is
A. 
B. 
C. 
D. 
17.
Under what class of electrostatic discharge(ESD) would an item fall if it was sensitive to 900 volts?
A. 
B. 
C. 
D. 
18.
Electrostatic discharge(ESD) items sensitive to more than 4,000 but less than 15,000 volts fall into category
A. 
B. 
C. 
D. 
19.
What measure would you take to prevent the build up of static electricity?
A. 
B. 
Check the relative humidity level
C. 
Disconnect the circuit from the device
D. 
Turn the power switch to the off position
20.
What is the first step you must take when either installing or removing an electrostatic discharge sensitive(ESDS) device?
A. 
B. 
Check the relative humidity level
C. 
Disconnect the circuit from the device
D. 
Turn the power switch to the off position
21.
The process of collecting and analyzing data to determine the cause of an operational failure and how to prevent it from recurring is called?
A. 
B. 
C. 
D. 
22.
In which troubleshooting step would you determine which conditions are present?
A. 
B. 
C. 
D. 
23.
In which troubleshooting step would you confirm a dilemma exists?
A. 
B. 
C. 
D. 
24.
In which troubleshooting step would you identify likely causes and eliminate unlikely causes?
A. 
B. 
C. 
D. 
25.
In which troubleshooting step would you review the case history and assure no steps were missed?
A. 
B. 
C. 
D.