Wmkl Accessible Client Service Plan Quiz

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WMKL
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Quizzes Created: 2 | Total Attempts: 603
Questions: 20 | Attempts: 286

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Test your knowledge on WMKL's newly implemented Accessible Client Service Plan.


Questions and Answers
  • 1. 

    Under the Accessibility for Ontarians with Disabilities Act (AODA) 2005, different standards on accessibility are being developed that will set requirements for the identification, removal, and prevention of barriers for people with disabilities in key areas of daily living.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Under the Accessibility for Ontarians with Disabilities Act (AODA) 2005, different standards are being developed to ensure accessibility for people with disabilities. These standards will establish requirements for identifying, removing, and preventing barriers in various aspects of daily life. Therefore, the statement "True" is correct as it accurately reflects the purpose and goals of the AODA 2005.

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  • 2. 

    The customer service standard is a voluntary standard. WMKL can decide whether or not to put it into practice.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    All providers of goods and services to the public or other third parties with one or more employees and all designated public sector organizations in Ontario must comply with all of the applicable requirements of the customer service standard.

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  • 3. 

    The term "disability" only applies to people who use wheelchairs.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The AODA uses the same definition of "disability" as the Ontario Human RIghts Code, which includes both visible and non-visible disabilities. The term "disability" does not only apply to people who use wheelchairs.

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  • 4. 

    Avoiding someone because of their disability is a barrier in attitude.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Avoiding someone because of their disability is considered a barrier in attitude because it demonstrates a negative and discriminatory mindset towards individuals with disabilities. This behavior reflects a lack of acceptance, understanding, and inclusivity, which hinders the overall progress towards creating an inclusive society. By avoiding someone solely based on their disability, one perpetuates stereotypes and further isolates individuals with disabilities, preventing them from fully participating and engaging in social interactions and opportunities.

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  • 5. 

    WMKL must accept feedback about the way it provides services to people with disabilities.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because WMKL, which presumably refers to an organization or entity, is required to accept feedback regarding the manner in which it offers services to individuals with disabilities. This suggests that the organization recognizes the importance of receiving input and making improvements in order to better cater to the needs and requirements of people with disabilities. Accepting feedback demonstrates a commitment to inclusivity and continuous improvement in service delivery.

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  • 6. 

    You should not ask your client to repeat him/herself if you don't understand him/her the first time. It might offend him/her.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    If you cannot understand what your client is saying, politely ask again.

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  • 7. 

    If a person has vision loss they cannot see anything.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Few people with vision loss are totally blind. Many have limited vision such as tunnel vision, where a person has a loss of peripheral or side vision, or a lack of central vision, which means they cannot see straight ahead. Some people can see the outline of objects while others can see the direction of light.

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  • 8. 

    It's helpful for someone who uses a hearing aid if you reduce background noise.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Reducing background noise can be beneficial for individuals who use hearing aids because it helps them focus on the sounds they want to hear. Background noise can make it difficult for someone with a hearing aid to distinguish speech or other important sounds, leading to communication difficulties and frustration. By minimizing background noise, such as turning down the volume on a television or finding quieter environments, it can enhance the effectiveness of the hearing aid and improve the overall listening experience for the individual.

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  • 9. 

    You should always speak directly to your client, not to their support person or companion.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    It is important to speak directly to the client rather than their support person or companion because the client is the primary person who needs to receive the information and make decisions regarding their own care. Speaking directly to the client ensures clear communication and avoids any misunderstandings or misinterpretations that may occur when information is relayed through someone else. Additionally, speaking directly to the client shows respect and acknowledges their autonomy and agency in their own healthcare decisions.

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  • 10. 

    If your client uses a manual wheelchair, feel free to push them around the office.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Don't touch a person's wheelchair or any other assistive device without their permission.

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  • 11. 

    You can always tell when someone has a disability.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Disabilities can be visible and non-visible. You cannot always tell who has a disability.

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  • 12. 

    Assistive devices enable a person with a disability to do everyday tasks and activities.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Assistive devices are designed to help individuals with disabilities perform daily tasks and activities that they may otherwise struggle with. These devices can range from mobility aids like wheelchairs and walkers to hearing aids and communication devices. By providing support and assistance, these devices empower individuals with disabilities to lead more independent and fulfilling lives. Therefore, the statement "Assistive devices enable a person with a disability to do everyday tasks and activities" is true.

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  • 13. 

    WMKL must allow people with disabilities who use a support person to bring their support person with them while accessing services on parts of the premises that are open to the public.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because WMKL must accommodate people with disabilities who require a support person. This means that individuals who need assistance can bring their support person with them when accessing services in areas that are open to the public. This ensures that people with disabilities are able to fully participate in and access the services provided by WMKL.

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  • 14. 

    Service animals should be treated as pets.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Service animals are working and have to pay attention at all times. Don't touch or address them.

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  • 15. 

    Service animals are allowed on our premises.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Service animals are allowed on the premises. This means that individuals with disabilities who rely on service animals for assistance are permitted to bring their animals into the specified location. This accommodation is in accordance with laws and regulations that protect the rights of individuals with disabilities and ensure equal access to public spaces.

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  • 16. 

    Accessible customer service comes into effect starting January 1, 2013.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Accessible customer service comes into effect starting January 1, 2012.

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  • 17. 

    In the event of a planned or unexpected disruption to our facilities fo clients with disabilities, such as restrooms or entrances, WMKL is not required to notify our clients.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    In the event of a disruption to our facilities, WMKL will notify clients promptly regarding the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be placed at all entrances used by our clients.

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  • 18. 

    The training WMKL will provide to its employees who deal with the public include an overview of the AODA, WMKL's accessible client service plan, how to interact with people with various types of disabilities, how to interact with people who use an assistive device or require the assistance of a service animal or support person, and what to do if a person with a disability is having difficulty accessing WMKL's services.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because it states that WMKL will provide training to its employees on various aspects related to accessibility and interacting with people with disabilities. This includes an overview of the AODA (Accessibility for Ontarians with Disabilities Act), WMKL's accessible client service plan, how to interact with people with different types of disabilities, how to interact with people who use assistive devices or require the assistance of service animals or support persons, and what to do if a person with a disability is having difficulty accessing WMKL's services.

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  • 19. 

    Clients with a speech or language impairment likely have an intellectual or or developmental disability as well.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Don't assume that because a person has one disability, they also have another.

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  • 20. 

    Clients who wish to provide feedback on the way WMKL provides services to people with disabilities should do so by contacting one of the Partners. They can expect to hear back within three business days.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Feedback should be given by contacting Angie Greenwood at 905-937-7777 or [email protected]. Clients can expect to hear back within seven business days.

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