Aurora TSA Quiz Questions! Trivia

The correct answer is #17 on the left, repair access databases. This utility is used to fix any issues or errors in Access databases. It helps to repair and recover data from corrupted or damaged databases, ensuring that the recent responses are restored and accessible.

The correct answer is #3 on the right, Replace System Files. This option in TSA allows users to replace WinTOTAL's system files. By selecting this option, users can update or replace the necessary files to ensure the proper functioning of the software.

The statement suggests that the Tech Support Assistant has the capability to edit local system files. This implies that the Assistant has the necessary permissions and access to modify important files on the system. This ability is often granted to tech support personnel to troubleshoot and fix issues on a user's device. Hence, the answer is true.

The statement "There is no option in the Support Request to attach files or reports" is false. This means that there is an option available in the Support Request to attach files or reports.

The customer would go to the "Support Request" option to send vital system information or ask for assistance. This option is specifically designed to provide support and assistance to customers. It is likely that this option allows the customer to submit their system information and request help from the support team.

The Aurora Tech Support Assistant does require admin rights.

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The correct answer includes all the tasks that the tech support assistant can perform. They have the option to download tech files, which allows them to access necessary files for troubleshooting. They can also reinstall or re-download updates, ensuring that the system is up-to-date and functioning properly. Additionally, they can test drive speeds to check for any issues with the system's performance. Lastly, they have the ability to edit system files, which may be necessary for making necessary changes or fixes.

When forms are not displaying correctly, one possible solution is to replace the WinTOTAL Fonts. Fonts play a crucial role in how text and elements are rendered on a form. If the fonts installed on the system are corrupted or incompatible, it can cause display issues. By replacing the WinTOTAL Fonts, it ensures that the correct and compatible fonts are being used, which can resolve the problem of forms not displaying correctly.

The Vista SQL server manager on the left allows users to start and stop the SQL service. This means that users can control the functioning of the SQL server by starting or stopping the service as needed. This is an important feature as it gives users control over the server's operations and ensures that it is running when required and not consuming unnecessary resources when not in use.

The correct answer is "TSA" because it is stated in the question that the Tech Support Assistant can be accessed from a run box using a command. Out of the given options, "TSA" is the only command that matches this requirement. The other options (%wt%, %wt5%, %wt%/wintotal.exe) do not make sense in this context.

A support request can be used to gather customer information, such as their contact details and any relevant account information. It can also be used to gather reports, which may include information on the issue or error that the customer is experiencing. Additionally, databases can be collected to analyze any underlying data related to the problem. Program logs can provide insights into the actions and events that occurred leading up to the issue. Finally, settings can be gathered to ensure that the support team has a complete understanding of the customer's configuration.

This answer suggests that the tech file can only be used to download files from the specific website www.alamode.com/tech/files. Additionally, it states that the tech file only works with Internet Explorer.

The Advanced report recovery can only search the local machine and the %wt%\files folder. This means that it is limited to searching for files within the computer and a specific folder. Additionally, the report recovery is color coded, which suggests that it uses different colors to indicate different types of files or statuses.

The correct answer is that files listed in black or blue are typically correct, the replacement is machine specific, and it loads based on the setup.lst file in the system/system32 folder. This means that the tech support assistant should only replace files that are marked in red, as those are the ones that need to be replaced. The files listed in black or blue are already correct and do not require replacement. Additionally, the replacement process is specific to each machine, and the setup.lst file in the system/system32 folder determines which files need to be loaded.

The Database Verification Scripts option in the TSA runs scripts from the %wt%\database\scripts folder and logs the results to %wt%\verifydb.log. It does not require WinTOTAL to be open and can be run on any machine. It is used to fix machine or user specific issues.