Aurora TSA Quiz Questions! Trivia

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Catherine Halcomb
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Quizzes Created: 1452 | Total Attempts: 5,818,250
Questions: 17 | Attempts: 227

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Software Quizzes & Trivia

Do you think you have what it takes to tackle this Aurora TSA quiz questions? The people who are expected to tackle the quiz below are those who have a good understanding of this software not only how it works but also how some of the common issues one faces while using it are solved. Do take it and see what new information you might learn in the process. Good luck!.


Questions and Answers
  • 1. 

    Which TSA utility is used to repair recent responses?

    • A.

      #1 on the left, Database verification scripts

    • B.

      #17 on the left, repair access databases

    • C.

      #14 on the right, Legacy EDI viewer

    • D.

      #23 on the right, Convert TOTAL 2000 for DOS reports

    Correct Answer
    B. #17 on the left, repair access databases
    Explanation
    The correct answer is #17 on the left, repair access databases. This utility is used to fix any issues or errors in Access databases. It helps to repair and recover data from corrupted or damaged databases, ensuring that the recent responses are restored and accessible.

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  • 2. 

    A support request can be used to gather the following items:

    • A.

      Customer information, reports, databases, program logs, and settings

    • B.

      Event Logs, Windows system information, program logs and settings

    • C.

      Windows user information, event and system logs, program files

    • D.

      Customer email usage, report log, system settings, database info

    Correct Answer
    A. Customer information, reports, databases, program logs, and settings
    Explanation
    A support request can be used to gather customer information, such as their contact details and any relevant account information. It can also be used to gather reports, which may include information on the issue or error that the customer is experiencing. Additionally, databases can be collected to analyze any underlying data related to the problem. Program logs can provide insights into the actions and events that occurred leading up to the issue. Finally, settings can be gathered to ensure that the support team has a complete understanding of the customer's configuration.

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  • 3. 

    Which option in TSA replaces WinTOTAL's system files?

    • A.

      #4 on the right, System File Utility

    • B.

      #8 on the left, Rebuild Forms Table

    • C.

      #3 on the right, Replace System Files

    • D.

      #4 on the left, Replace System Files

    Correct Answer
    C. #3 on the right, Replace System Files
    Explanation
    The correct answer is #3 on the right, Replace System Files. This option in TSA allows users to replace WinTOTAL's system files. By selecting this option, users can update or replace the necessary files to ensure the proper functioning of the software.

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  • 4. 

    To send us vital system information or to ask for assistance the customer would go to:

    • A.

      Analyze System

    • B.

      Edit System Files

    • C.

      Support Request

    • D.

      #8 on the right, Send System Info

    Correct Answer
    C. Support Request
    Explanation
    The customer would go to the "Support Request" option to send vital system information or ask for assistance. This option is specifically designed to provide support and assistance to customers. It is likely that this option allows the customer to submit their system information and request help from the support team.

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  • 5. 

    What is used when forms are not displaying correctly?

    • A.

      #8 on the left, Rebuild Forms Table

    • B.

      #3 on the right, Replace WinTOTAL System Files

    • C.

      #12 on the right, Clear Temp Dir

    • D.

      #2 on the right, Replace WinTOTAL Fonts

    Correct Answer
    D. #2 on the right, Replace WinTOTAL Fonts
    Explanation
    When forms are not displaying correctly, one possible solution is to replace the WinTOTAL Fonts. Fonts play a crucial role in how text and elements are rendered on a form. If the fonts installed on the system are corrupted or incompatible, it can cause display issues. By replacing the WinTOTAL Fonts, it ensures that the correct and compatible fonts are being used, which can resolve the problem of forms not displaying correctly.

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  • 6. 

    On the left Vista SQL server manager allows you to:

    • A.

      Get the IP and Port number for the server

    • B.

      Start and stop the SQL service

    • C.

      Login to the SQL database

    • D.

      Install SQL 2005

    Correct Answer
    B. Start and stop the SQL service
    Explanation
    The Vista SQL server manager on the left allows users to start and stop the SQL service. This means that users can control the functioning of the SQL server by starting or stopping the service as needed. This is an important feature as it gives users control over the server's operations and ensures that it is running when required and not consuming unnecessary resources when not in use.

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  • 7. 

    The Tech Support Assistant can edit local system files.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that the Tech Support Assistant has the capability to edit local system files. This implies that the Assistant has the necessary permissions and access to modify important files on the system. This ability is often granted to tech support personnel to troubleshoot and fix issues on a user's device. Hence, the answer is true.

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  • 8. 

    The Aurora Tech Support Assistant does not require admin rights.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The Aurora Tech Support Assistant does require admin rights.

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  • 9. 

    There is no option in the Support Request to attach files or reports.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement "There is no option in the Support Request to attach files or reports" is false. This means that there is an option available in the Support Request to attach files or reports.

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  • 10. 

    Tech Support Assistant can be accesed from a run box using which command:

    • A.

      %wt%

    • B.

      %wt5%

    • C.

      %wt%/wintotal.exe

    • D.

      TSA

    Correct Answer
    D. TSA
    Explanation
    The correct answer is "TSA" because it is stated in the question that the Tech Support Assistant can be accessed from a run box using a command. Out of the given options, "TSA" is the only command that matches this requirement. The other options (%wt%, %wt5%, %wt%/wintotal.exe) do not make sense in this context.

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  • 11. 

    Reinstalling updates is done from:

    • A.

      #18 on the left, Reinstall Product Updates

    • B.

      Analyze Updates

    • C.

      Analyze System

    • D.

      Edit System Files

    Correct Answer
    C. Analyze System
  • 12. 

    The tech support assistant:

    • A.

      Has an option to download tech files

    • B.

      Can reinstall or re-download updates

    • C.

      Can test drive speeds

    • D.

      Edit system files

    Correct Answer(s)
    A. Has an option to download tech files
    B. Can reinstall or re-download updates
    C. Can test drive speeds
    D. Edit system files
    Explanation
    The correct answer includes all the tasks that the tech support assistant can perform. They have the option to download tech files, which allows them to access necessary files for troubleshooting. They can also reinstall or re-download updates, ensuring that the system is up-to-date and functioning properly. Additionally, they can test drive speeds to check for any issues with the system's performance. Lastly, they have the ability to edit system files, which may be necessary for making necessary changes or fixes.

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  • 13. 

    The Database Verification Scripts option in the TSA:

    • A.

      Can be run with WinTOTAL open

    • B.

      Runs scripts from the %wt%\database\scripts folder

    • C.

      Logs to %wt%\verifydb.log

    • D.

      Should only be run on the server

    • E.

      Can fix machine or user specific issues

    Correct Answer(s)
    B. Runs scripts from the %wt%\database\scripts folder
    C. Logs to %wt%\verifydb.log
    Explanation
    The Database Verification Scripts option in the TSA runs scripts from the %wt%\database\scripts folder and logs the results to %wt%\verifydb.log. It does not require WinTOTAL to be open and can be run on any machine. It is used to fix machine or user specific issues.

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  • 14. 

    The Tech Support Assistant Replace WinTOTAL System files: 

    • A.

      Files marked as not required do not need to be replaced

    • B.

      Only files in Red need to be replaced

    • C.

      Files listed in Black or Blue are typically correct

    • D.

      Is machine specific

    • E.

      Loads based on the setup.lst in the system/system32 folder

    Correct Answer(s)
    C. Files listed in Black or Blue are typically correct
    D. Is machine specific
    E. Loads based on the setup.lst in the system/system32 folder
    Explanation
    The correct answer is that files listed in black or blue are typically correct, the replacement is machine specific, and it loads based on the setup.lst file in the system/system32 folder. This means that the tech support assistant should only replace files that are marked in red, as those are the ones that need to be replaced. The files listed in black or blue are already correct and do not require replacement. Additionally, the replacement process is specific to each machine, and the setup.lst file in the system/system32 folder determines which files need to be loaded.

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  • 15. 

    The Advanced report recovery: 

    • A.

      Can only search the local machine and the %wt%\files folder

    • B.

      Looks for zap, bz1, bzu, and ztf only

    • C.

      Cannot recover temp files

    • D.

      Searches the Windows 7 previous file versions

    • E.

      Is color coded

    Correct Answer(s)
    A. Can only search the local machine and the %wt%\files folder
    E. Is color coded
    Explanation
    The Advanced report recovery can only search the local machine and the %wt%\files folder. This means that it is limited to searching for files within the computer and a specific folder. Additionally, the report recovery is color coded, which suggests that it uses different colors to indicate different types of files or statuses.

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  • 16. 

    Download a tech file:

    • A.

      Can be used to download Updates manually

    • B.

      Can be used to download our other programs

    • C.

      Only downloads from www.alamode.com/tech/files

    • D.

      Can download multiple files at once

    • E.

      Only works with Internet Explorer

    Correct Answer(s)
    C. Only downloads from www.alamode.com/tech/files
    E. Only works with Internet Explorer
    Explanation
    This answer suggests that the tech file can only be used to download files from the specific website www.alamode.com/tech/files. Additionally, it states that the tech file only works with Internet Explorer.

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