Weeks 10 & 11 - Miscellaneous Tasks - July Quiz
.
- 1.Storage charges are (select the best choice)
- A.
Limited to $75 per day
- B.
Not covered when the vehicle is moved from one shop to the other
- C.
Reimbursable to the original shop if they are not doing the repairs
- D.
Reimbursed to the shop that is doing the repairs
- 2.When our insured is operating a rental vehicle
- A.
The rental agreement must be obtained before any payment can be made
- B.
Must have contact with the insured
- C.
Verification that no add'l coverages for rental vehicle was purchased
- D.
We must verify the insured did not rent the vehicle longer than 30 consecutive days.
- E.
All of the above
- 3.When reviewing an out of pocket rental bill for insured or claimant, a phone call to the repairer or customer may be necessary to verify the dates the vehicle was in the shop for repairs. The reason for the phone call is to make sure the # of rental days is not excessive.
- A.
True
- B.
False
- 4.Examiners should document
- A.
All phone calls
- B.
Police report narration
- C.
The claimant's narrative report (L74R)
- D.
Reports found on ISO
- 5.Pend file to subrogation when there is a potential for recovery.
- A.
True
- B.
False
- 6.If the insured insists their child's car seat is new or worth more than $100
- A.
Ask for receipt(s)
- B.
Ask for photos
- C.
Ask for the age of the car seat and brand if the car seat is not new
- D.
All of the above
- 7.If the insured submits a claim for a car seat that is not new
- A.
Offer $100 and no receipt or depreciation is needed
- B.
Offer what the customer originally paid for the car seat with no photos
- C.
Deduct 10% per year depreciation
- 8.When determining loss of use for a claimant (check all that apply)
- A.
Determine # of days owed
- B.
Obtain proof of income lost
- C.
Consider these claims as a non-priority claim as the claimant has already been paid for damages
- D.
Verify the Final Theory of Liability has been established.
- 9.When a loss occurred in NYS and we receive a claim for diminished value
- A.
Deny the entire claim including damages to the vehicle
- B.
Pay the diminished value based on the customer's method that was used
- C.
Generate a denial for the diminished value claim based on NY case law.
- 10.When the insured submits a claim for a booster car seat, make a $100.00 offer regardless of type/model.
- A.
True
- B.
False
- 11.Per Regulation 216.11 Examinations, all insurers subject to the provisions of this Part must maintain within each claim file all communications, transactions, notes, and work papers relating to the claim. This information must also be dated.
- A.
True
- B.
False
- 12.NYCM uses _____________ for the settlement offer for non-vehicle property damage when our insured is 100% liable.
- A.
L74P
- B.
L64B
- C.
L64A
- D.
L74A
- 13.Examiners should stay _______ on all work items and keep their work in line with __________ guidelines.
- A.
Current; best practices
- B.
Calm; best practices
- C.
Healthy; regulation
- D.
Current; their own
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