Weekly Update Quiz Week54
- 1.What is your name?
- 2.Which release code requires manager approval to utilize? Select best answer.
- A.
Lunch
- B.
Training
- C.
Meeting
- D.
Project
- E.
Break
- F.
No Code
- 3.Alan reaches out to you indicating they are unable to manually update their listing price from $400,000 to $300,000. They also can’t update their listing status from “For Sale” to “Pending”. You check their listing and its coming from the RE/MAX feed. How should you advise? Select the best answer.
- A.
Let Alan know that you’re sorry for the inconvenience and that this is a bug. Fill out the MLS OPS ticket per SOP and wait for MLS OPS to update it for them.
- B.
Let Alan know that you’re sorry for the inconvenience and that this is a bug. Link your ticket to the problem ticket: https://zillow.zendesk.com/agent/tickets/3085510.
- C.
Agents can no longer manually edit the price or status on listings that are being syndicated from a feed source. Let Alan know they can update the price and/or status at the feed source, which will update the next time the feed updates (~24 hours).
- D.
Non-Paying Agents can no longer manually edit the price or status on listings that are being syndicated from a feed source. Let Alan know they can update the price and/or status at the feed source, which will update the next time the feed updates (~24 hours).
- 4.What should Agent Care Reps be checking on the listing page after disabling LRD to correct bad price/status? Select the best answer
- A.
Tax History: disabling LRD causes the tax assessment and property tax values to display as incorrect. Remove the incorrect tax year from displaying on the HDP by using DIT tool.
- B.
Price History: the incorrect price history still shows the incorrect price from LRD. Make sure to use Edit History to hide this incorrect price update.
- C.
Zestimate Details: Check if the incorrect price has affected the Zestimate. If the listing’s Zestimate has lowered due to the incorrect price update, please report this here: https://zillow.co1.qualtrics.com/jfe/form/SV_3rWtcPzPbEJRfYV
- D.
All of the above. Tax History, Price History, and Zestimate Details must be checked due to the effects of the incorrect price update from LRD.
- 5.You get a ticket from Alan asking why their manual listing didn’t publish right away. How should you advise?
- A.
Let Alan know that there is a new scam prevention initiative for manually posted FSBAs into a holding bucket for review before they are published. Reach out to MLS OPS to get the listing published. Inform Alan that this should post ~24 hours.
- B.
Inform Alan that we no longer allow ANY manual postings at this time.
- C.
Inform Alan that Zillow Group has new measures in place to help reduce scams on Zillow. Post for them manually right away so they have a great client experience.
- D.
Inform Alan that Zillow Group has new measures in place to help reduce scams on Zillow and their listing will go live shortly. Don’t post for them manually right away.
- 6.You’re trying to update a listing on Trulia and you get a 404 error message. What is the workaround to regain access? Check all that apply
- A.
Go to TOOLIA and unclaim the listing(s) with the agents TUID
- B.
Reach out to your manager. You have lost access on the backend of Toolia. Your manager will be able to request access for you.
- C.
Reach out to your manager. You have lost access on the backend of Toolia. Your manager will be able to request access for you.
- D.
Reclaim the listing back to the agent’s profile
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