Weekly Update Quiz Week54

Alan reaches out to you indicating they are unable to manually update their listing price from $400,000 to $300,000. They also can’t update their listing status from “For Sale” to “Pending”. You check their listing and its coming from the RE/MAX feed. How should you advise? Select the best answer. 

• Let Alan know that you’re sorry for the inconvenience and that this is a bug. Fill out the MLS OPS ticket per SOP and wait for MLS OPS to update it for them.

• Let Alan know that you’re sorry for the inconvenience and that this is a bug. Link your ticket to the problem ticket: https://zillow.zendesk.com/agent/tickets/3085510.

• Agents can no longer manually edit the price or status on listings that are being syndicated from a feed source. Let Alan know they can update the price and/or status at the feed source, which will update the next time the feed updates (~24 hours).

• Non-Paying Agents can no longer manually edit the price or status on listings that are being syndicated from a feed source. Let Alan know they can update the price and/or status at the feed source, which will update the next time the feed updates (~24 hours).

You’re trying to update a listing on Trulia and you get a 404 error message. What is the workaround to regain access? Check all that apply 

• Go to TOOLIA and unclaim the listing(s) with the agents TUID

• Reach out to your manager. You have lost access on the backend of Toolia. Your manager will be able to request access for you.

• Reach out to your manager. You have lost access on the backend of Toolia. Your manager will be able to request access for you.

• Reclaim the listing back to the agent’s profile

What should Agent Care Reps be checking on the listing page after disabling LRD to correct bad price/status? Select the best answer

• Tax History: disabling LRD causes the tax assessment and property tax values to display as incorrect. Remove the incorrect tax year from displaying on the HDP by using DIT tool.

• Price History: the incorrect price history still shows the incorrect price from LRD. Make sure to use Edit History to hide this incorrect price update.

• Zestimate Details: Check if the incorrect price has affected the Zestimate. If the listing’s Zestimate has lowered due to the incorrect price update, please report this here: https://zillow.co1.qualtrics.com/jfe/form/SV_3rWtcPzPbEJRfYV

• All of the above. Tax History, Price History, and Zestimate Details must be checked due to the effects of the incorrect price update from LRD.

You get a ticket from Alan asking why their manual listing didn’t publish right away. How should you advise?

• Let Alan know that there is a new scam prevention initiative for manually posted FSBAs into a holding bucket for review before they are published. Reach out to MLS OPS to get the listing published. Inform Alan that this should post ~24 hours.

• Inform Alan that we no longer allow ANY manual postings at this time.

• Inform Alan that Zillow Group has new measures in place to help reduce scams on Zillow. Post for them manually right away so they have a great client experience.

• Inform Alan that Zillow Group has new measures in place to help reduce scams on Zillow and their listing will go live shortly. Don’t post for them manually right away.

What is your name?