Lunch
Training
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Let Alan know that you’re sorry for the inconvenience and that this is a bug. Fill out the MLS OPS ticket per SOP and wait for MLS OPS to update it for them.
Let Alan know that you’re sorry for the inconvenience and that this is a bug. Link your ticket to the problem ticket: https://zillow.zendesk.com/agent/tickets/3085510.
Agents can no longer manually edit the price or status on listings that are being syndicated from a feed source. Let Alan know they can update the price and/or status at the feed source, which will update the next time the feed updates (~24 hours).
Non-Paying Agents can no longer manually edit the price or status on listings that are being syndicated from a feed source. Let Alan know they can update the price and/or status at the feed source, which will update the next time the feed updates (~24 hours).
Tax History: disabling LRD causes the tax assessment and property tax values to display as incorrect. Remove the incorrect tax year from displaying on the HDP by using DIT tool.
Price History: the incorrect price history still shows the incorrect price from LRD. Make sure to use Edit History to hide this incorrect price update.
Zestimate Details: Check if the incorrect price has affected the Zestimate. If the listing’s Zestimate has lowered due to the incorrect price update, please report this here: https://zillow.co1.qualtrics.com/jfe/form/SV_3rWtcPzPbEJRfYV
All of the above. Tax History, Price History, and Zestimate Details must be checked due to the effects of the incorrect price update from LRD.
Let Alan know that there is a new scam prevention initiative for manually posted FSBAs into a holding bucket for review before they are published. Reach out to MLS OPS to get the listing published. Inform Alan that this should post ~24 hours.
Inform Alan that we no longer allow ANY manual postings at this time.
Inform Alan that Zillow Group has new measures in place to help reduce scams on Zillow. Post for them manually right away so they have a great client experience.
Inform Alan that Zillow Group has new measures in place to help reduce scams on Zillow and their listing will go live shortly. Don’t post for them manually right away.
Go to TOOLIA and unclaim the listing(s) with the agents TUID
Reach out to your manager. You have lost access on the backend of Toolia. Your manager will be able to request access for you.
Reach out to your manager. You have lost access on the backend of Toolia. Your manager will be able to request access for you.
Reclaim the listing back to the agent’s profile
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