Weekly Update Quiz Week54

6 Questions | Total Attempts: 94

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Entrepreneur Quizzes & Trivia

Questions and Answers
  • 1. 
    What is your name?
  • 2. 
    Which release code requires manager approval to utilize? Select best answer. 
    • A. 

      Lunch

    • B. 

      Training

    • C. 

      Meeting

    • D. 

      Project

    • E. 

      Break

    • F. 

      No Code

  • 3. 
    Alan reaches out to you indicating they are unable to manually update their listing price from $400,000 to $300,000. They also can’t update their listing status from “For Sale” to “Pending”. You check their listing and its coming from the RE/MAX feed. How should you advise? Select the best answer. 
    • A. 

      Let Alan know that you’re sorry for the inconvenience and that this is a bug. Fill out the MLS OPS ticket per SOP and wait for MLS OPS to update it for them.

    • B. 

      Let Alan know that you’re sorry for the inconvenience and that this is a bug. Link your ticket to the problem ticket: https://zillow.zendesk.com/agent/tickets/3085510.

    • C. 

      Agents can no longer manually edit the price or status on listings that are being syndicated from a feed source. Let Alan know they can update the price and/or status at the feed source, which will update the next time the feed updates (~24 hours).

    • D. 

      Non-Paying Agents can no longer manually edit the price or status on listings that are being syndicated from a feed source. Let Alan know they can update the price and/or status at the feed source, which will update the next time the feed updates (~24 hours).

  • 4. 
    What should Agent Care Reps be checking on the listing page after disabling LRD to correct bad price/status? Select the best answer
    • A. 

      Tax History: disabling LRD causes the tax assessment and property tax values to display as incorrect. Remove the incorrect tax year from displaying on the HDP by using DIT tool.

    • B. 

      Price History: the incorrect price history still shows the incorrect price from LRD. Make sure to use Edit History to hide this incorrect price update.

    • C. 

      Zestimate Details: Check if the incorrect price has affected the Zestimate. If the listing’s Zestimate has lowered due to the incorrect price update, please report this here: https://zillow.co1.qualtrics.com/jfe/form/SV_3rWtcPzPbEJRfYV

    • D. 

      All of the above. Tax History, Price History, and Zestimate Details must be checked due to the effects of the incorrect price update from LRD.

  • 5. 
    You get a ticket from Alan asking why their manual listing didn’t publish right away. How should you advise?
    • A. 

      Let Alan know that there is a new scam prevention initiative for manually posted FSBAs into a holding bucket for review before they are published. Reach out to MLS OPS to get the listing published. Inform Alan that this should post ~24 hours.

    • B. 

      Inform Alan that we no longer allow ANY manual postings at this time.

    • C. 

      Inform Alan that Zillow Group has new measures in place to help reduce scams on Zillow. Post for them manually right away so they have a great client experience.

    • D. 

      Inform Alan that Zillow Group has new measures in place to help reduce scams on Zillow and their listing will go live shortly. Don’t post for them manually right away.

  • 6. 
    You’re trying to update a listing on Trulia and you get a 404 error message. What is the workaround to regain access? Check all that apply 
    • A. 

      Go to TOOLIA and unclaim the listing(s) with the agents TUID

    • B. 

      Reach out to your manager. You have lost access on the backend of Toolia. Your manager will be able to request access for you.

    • C. 

      Reach out to your manager. You have lost access on the backend of Toolia. Your manager will be able to request access for you.

    • D. 

      Reclaim the listing back to the agent’s profile

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