1.
Utility should have A written organizational plan and written policies
2.
Every utility should have a safety training session for all new employees
3.
Certified operators should have the knowledge and skills not only to prevent unnecessary a deterioration and failure of the facilities, but also to improve operations and maintenance techniques
4.
After reviewing an employee’s performance for the past year, set performance goals for the next
5.
Good communication is an essential part of a good management skill
6.
Large amounts of data, including unimportant data, should be included in a report
7.
Direct contact with people in your community is an effective tool in promoting your utility
8.
A person who answers the phone and a courteous, pleasant and helpful manner goes along way toward establishing a friendly, cooperative atmosphere
9.
Preventative maintenance as proactive and it is defined as a program, systematic approach to maintenance activities
10.
SCA DA does not provide enough information for operators to solve minor problems before they become major incidents
11.
Adequate chlorination is effective against most biological agents
12.
Safety is good business for both operator and the agency
13.
The success for any safety program will depend upon how the supervisor of the utility view their responsibilities
14.
Operators are not responsible for an effective safety program
15.
A good plant maintenance efforts depends heavily on good recordkeeping
16.
By always logging in supplies immediately upon receipt, you are in a position to reject effective or damaged shipments and control shortages or errors in billing
17.
An effect of water and energy conservation program is costly In the wrong room
18.
What is the purpose of utility organizational plan
A. 
To assist with the distribution of resources
B. 
To help plan to meet future demands
C. 
To reveal career paths for advancement
D. 
To show who reports to whom and to identify lines of authority
19.
What does authority mean
A. 
The acting which power is given to another person in the organization to accomplish a specific job
B. 
The answering to those above in the chain of command to explain how and why you have used you resources
C. 
The power and resources to do a specific job or to get the job done
D. 
The responsibility for results
20.
What does delegation mean
A. 
The act in which power is given to another person in the organization to accomplish a specific job
B. 
The answering to those above in the chain of command to explain how and why you have used you resources
C. 
The power and resources to do a specific job or to get the job done True
D. 
The responsibility for results
21.
What are the key concepts and personnel management today
A. 
What are the key concepts and personnel management today
B. 
Job related and documentation
C. 
D. 
Workplace environment and safety
22.
What is needed to effectively organize and direct the operations of a treatment facility
A. 
Both of ministration and public support
B. 
Both education and certification
C. 
Both funding and operators
D. 
Both oral and communication skills
23.
What is the first step in organizing and effective public relation campaign
A. 
B. 
C. 
D. 
24.
What is the operating ratio
A. 
A measure of the ability of the utility to pay the principal and interest on loans and bonds
B. 
A measure of the benefits exceeding the costs
C. 
A measure of the interest and bonding companies
D. 
A measure of the total revenue divided by the total operating cost
25.
Why is obtaining input from others invaluable when preparing a budget
A. 
To gain support for the budget
B. 
To include all possible expenditures
C. 
To prevent excessively high budgets
D. 
To provide the impression of fiscal conservatism