Water Treatment Plant Operation Volume 2 Chapter 23

Having a written organizational plan and written policies is important for a utility because it provides clear guidelines and direction for the organization. A written organizational plan outlines the goals, objectives, and strategies of the utility, ensuring that everyone is on the same page and working towards a common purpose. Written policies, on the other hand, establish the rules and procedures that govern the utility's operations, ensuring consistency and accountability. Without these written documents, there is a higher risk of confusion, inconsistency, and inefficiency within the organization. Therefore, it is true that a utility should have a written organizational plan and written policies.

It is important for every utility to have a safety training session for all new employees to ensure that they are aware of the potential hazards and safety protocols in their work environment. This training session helps in promoting a safe work culture and reduces the risk of accidents or injuries. By providing safety training, the utility can ensure that all employees are equipped with the necessary knowledge and skills to perform their tasks safely and efficiently. Therefore, the statement is true.

Good communication is an essential part of good management skill because effective communication allows managers to clearly convey their expectations, goals, and instructions to their team members. It helps in building strong relationships, fostering teamwork, and resolving conflicts. Additionally, good communication ensures that everyone is on the same page, reduces misunderstandings, and enhances productivity and efficiency within the organization. Therefore, it can be concluded that good communication is indeed an essential aspect of effective management.

Safety is good business for both the operator and the agency because prioritizing safety measures not only protects the well-being of employees and customers but also helps in avoiding accidents, injuries, and potential legal issues. By maintaining a safe environment, both the operator and the agency can build a positive reputation, gain customer trust, and attract more business opportunities. Additionally, investing in safety measures can lead to increased productivity, reduced downtime, and lower insurance costs, ultimately resulting in financial benefits for both parties.

Sexual harassment is legally defined as unwanted sexual advances or visual, verbal, or physical conduct of a sexual nature. This means that any form of unwanted sexual behavior, whether it is through words, actions, or gestures, can be considered as sexual harassment. It is important to recognize and address such behavior to create a safe and respectful environment for all individuals. Therefore, the given statement, "Sexual harassment is legally defined as unwanted sexual advances or visual, verbal or physical conduct of a sexual nature," is true.

The statement suggests that when a person answers the phone in a courteous, pleasant, and helpful manner, it helps in creating a friendly and cooperative atmosphere. This implies that the person on the other end of the call feels valued and respected, leading to better communication and collaboration. Therefore, the answer is true.

Good recordkeeping is essential for effective plant maintenance efforts because it allows for the tracking and analysis of maintenance activities, equipment performance, and maintenance costs. By maintaining accurate records, plant managers can identify patterns, trends, and areas for improvement, leading to more efficient maintenance practices and better decision-making. Additionally, records provide valuable information for regulatory compliance, equipment audits, and future planning. Overall, good recordkeeping is a crucial component of successful plant maintenance efforts.

Certified operators are expected to possess the necessary knowledge and skills to prevent deterioration and failure of facilities. Additionally, they should also be capable of enhancing operations and maintenance techniques. This implies that certified operators are not only responsible for avoiding potential issues but also for finding ways to improve the overall functioning of the facilities. Therefore, the statement is true.

Setting performance goals for the next year after reviewing an employee's performance is a common practice in organizations. It allows managers to provide feedback, identify areas for improvement, and align employee objectives with organizational goals. By setting performance goals, employees have clear expectations and targets to work towards, which can enhance their motivation and productivity. It also helps in tracking progress and evaluating performance at the end of the year. Therefore, the statement is true.

Direct contact with people in your community is an effective tool in promoting your utility. This is because when you interact with individuals in your community, you are able to directly communicate the benefits and features of your utility. This personal interaction allows you to build trust, address any concerns or questions, and provide personalized solutions. Additionally, word-of-mouth promotion is powerful, and by engaging with people directly, you increase the likelihood of them spreading positive recommendations about your utility to others in the community.

Preventative maintenance is considered proactive because it involves taking actions before any issues or breakdowns occur. It is a program or systematic approach that focuses on regular inspections, cleaning, lubrication, and other maintenance activities to prevent equipment failure and prolong its lifespan. By being proactive, preventative maintenance helps to avoid costly repairs, minimize downtime, and ensure the smooth operation of machinery and equipment. Therefore, the given answer "True" is correct.

Chlorination is a common method used to disinfect water and kill biological agents such as bacteria and viruses. Adequate chlorination refers to using the appropriate amount of chlorine to ensure effective disinfection. By maintaining the correct chlorine levels, most biological agents can be effectively eliminated from the water, making the statement true.

By logging in supplies immediately upon receipt, you can effectively identify and reject any shipments that are defective or damaged. This helps in ensuring that you only accept high-quality supplies and avoid any potential issues or risks associated with using faulty products. Additionally, logging in supplies promptly allows you to accurately track and control any shortages or errors in billing, ensuring that you are billed correctly and minimizing any financial discrepancies. Thus, the statement is true as it highlights the benefits of promptly logging in supplies upon receipt.

The success of a safety program relies on the perspective and actions of the utility supervisors. If the supervisors prioritize and take their responsibilities seriously, it is more likely that the safety program will be effective. Their commitment and dedication to enforcing safety protocols and ensuring compliance among the workers can significantly impact the overall success of the program. Therefore, it is true that the success of a safety program depends on how the supervisors view their responsibilities.

The statement "Operators are not responsible for an effective safety program" is incorrect. Operators play a crucial role in ensuring the effectiveness of a safety program. They are responsible for following safety protocols, reporting hazards, and taking necessary precautions to prevent accidents. By actively participating in safety initiatives and promoting a culture of safety, operators contribute to the overall success of a safety program. Therefore, the correct answer is False.

Delegation is the act of giving power to another person in the organization to accomplish a specific job. This means that a person in authority delegates tasks and responsibilities to someone else, entrusting them with the necessary power and authority to complete the assigned job.

The statement suggests that SCA DA (Service Component Architecture Design Automation) does not provide sufficient information for operators to address minor issues before they escalate into major incidents. However, the given answer is false, implying that SCA DA does provide enough information for operators to handle minor problems before they become significant incidents.

The purpose of O&M programs is to ensure that the system components are maintained in a way that allows them to function as intended or to restore them to their original condition if they become damaged or degraded. This helps to maintain the overall design functionality and capacity of the system. It is not about justifying staffing levels, preparing operators for certification exams, or verifying procedures in O&M manuals.

A SCADA system is a computer monitored alarm, response, control, and data acquisition system. This means that it is a system that uses computers to monitor and control various processes, such as alarms, responses, and data acquisition. It is commonly used in industries and infrastructure systems to monitor and control things like power plants, water treatment plants, and transportation systems.

The statement suggests that the effect of a water and energy conservation program is costly in the wrong room. However, the correct answer is false. This means that the effect of the program is not costly in the wrong room. In other words, implementing a water and energy conservation program does not result in high costs when applied to the wrong room.

The first step in organizing an effective public relations campaign is to establish objectives. This is important because it helps to define the purpose and goals of the campaign, as well as provide a clear direction for planning and execution. By setting objectives, the PR team can identify what they want to achieve, whether it is to increase brand awareness, improve public perception, or drive sales. This step is crucial in ensuring that the campaign is focused and aligned with the overall goals of the organization.

A confined space pre-entry checklist/permit should include atmospheric tests to ensure that the air quality is safe for entry. Communication procedures are necessary to establish effective communication between workers inside and outside the confined space. Equipment should be included to ensure that workers have the necessary tools and personal protective equipment for safe entry. Rescue procedures are essential in case of an emergency or if a worker becomes trapped inside the confined space. Ventilation is important to ensure that there is adequate airflow and to prevent the buildup of hazardous gases or fumes.

Having good records from the previous year is crucial for a manager to prepare a good budget. These records provide valuable information about the organization's financial performance, expenses, and revenue trends. By analyzing these records, the manager can identify areas where costs can be reduced or revenue can be increased. This allows for a more accurate estimation of future expenses and revenue, resulting in a well-informed and realistic budget.

The information that should be included in a report to management includes an analysis of the data, including any trends that have been observed. It should also provide complete cost and benefit information, allowing management to make informed decisions. The report should also include conclusions drawn from the analysis, outlining any important findings or recommendations. The procedures used in collecting and analyzing the data should be detailed in the report, ensuring transparency and replicability. Finally, a summary should be provided that presents all of the essential information in a concise and easily understandable manner.

Airgap separation is required for services at water treatment plants to prevent backflow. An airgap is a physical separation between the water supply and a potentially contaminated source, such as a storage tank or plumbing fixture. It ensures that there is no direct connection between the water supply and the potential contaminant, preventing backflow and protecting the water quality. This is especially important in water treatment plants where the risk of contamination is high.

Toxicity refers to the ability of a contaminant, whether it is a chemical or biological substance, to cause harm or injury when it enters the human body. This can include a range of negative effects such as organ damage, illness, or even death. It is important to understand toxicity in order to assess the potential risks and hazards associated with various substances and to take appropriate measures to protect human health.

Including large amounts of unimportant data in a report is not recommended as it can make the report lengthy, difficult to comprehend, and may distract readers from the key information. A good report should focus on relevant and meaningful data that supports the purpose and objectives of the report.

The key concepts in personnel management today include job-related aspects such as recruitment, selection, training, and performance evaluation. These concepts are essential for effectively managing employees and ensuring that they are well-suited for their roles. Documentation is also crucial in personnel management as it involves maintaining records of employee information, such as contracts, job descriptions, and performance appraisals. This helps in ensuring transparency, compliance with regulations, and effective communication between management and employees. Salary and benefits, as well as workplace environment and safety, are also important aspects of personnel management but are not specifically mentioned in the question.

The correct answer includes the reasons for which eligible employees may take time off under the Family and Medical Leave Act of 1993. These reasons include taking time off to care for employees with serious health conditions, to care for a child after birth or adoption, and to care for a spouse, child, or parent with a serious health condition. The answer does not include taking time off to return to college or to study for a certification exam, as these are not covered under the act.

The correct answer includes several items that can be used as the basis for developing an emergency operations plan. The first item is to establish a communications procedure, which is crucial for effective communication during emergencies. The second item is to inventory organizational personnel, which helps in identifying available resources and assigning roles and responsibilities. The third item is to make a vulnerability assessment, which helps in identifying potential risks and vulnerabilities. The fourth item is to provide a recovery plan, which outlines the steps to be taken for recovery after an emergency. The last item is to provide protection for personnel, plant equipment, records, and maps, which ensures the safety and security of important assets during emergencies.

The management's responsibilities with regards to safety include delegated authority to ensure that the program is properly implemented, which means that they have the power and responsibility to oversee the implementation of safety measures. They also need to relate a written safety policy to communicate the company's commitment to safety. Providing a safe workplace is crucial to protect employees from hazards and potential accidents. Adequate training should be provided to ensure that employees are equipped with the necessary knowledge and skills to safely perform their tasks. Setting achievable safety goals helps to prioritize and measure progress in improving safety standards.

Human factors engineering is the specialist study of technology relating to the design of operator machine interface. This field focuses on optimizing the interaction between humans and machines, considering factors such as usability, efficiency, safety, and user experience. It aims to design interfaces that are intuitive, easy to use, and minimize the potential for errors or accidents. By studying and applying principles of human factors engineering, specialists can enhance the design of operator machine interfaces, leading to improved performance and productivity.

A good preventive maintenance program should include cost and budget control to ensure that resources are allocated efficiently. Planning and scheduling are essential to ensure that maintenance activities are carried out in a timely manner. Records management is important for tracking maintenance activities and identifying trends or patterns. Spare parts management ensures that necessary parts are available when needed. Lastly, a training program is crucial for equipping maintenance personnel with the necessary skills and knowledge to effectively carry out maintenance tasks.

This answer suggests that one way to enforce the prohibition of wasteful use of water is by ensuring that there are enough qualified operators and staff to fill available positions. Additionally, evaluating the performance of employees, providing opportunities for advancement, recruiting new operators and staff, and selecting and training employees are all potential strategies to support the enforcement of this prohibition.

The document that should be maintained for each utility employee in their personnel file includes disciplinary actions, hiring records, performance reviews, and promotions. These documents are crucial for tracking the employee's behavior, work history, and progress within the organization. Disciplinary actions help to address any misconduct or violations, while hiring records provide information about the employee's recruitment and selection process. Performance reviews help evaluate the employee's job performance and identify areas for improvement, while promotions document their career progression and advancement within the company.

A preventative maintenance approach allows for adequate resources to be budgeted to support the maintenance program. This means that the necessary funds can be allocated to ensure the program runs smoothly and efficiently. Additionally, this approach allows for the identification and budgeting of capital improvement program (CIP) items, which are important for the long-term maintenance and improvement of assets. By effectively using human and material resources, maintenance tasks can be carried out more efficiently and effectively. Furthermore, with a preventative maintenance approach, maintenance can be planned and scheduled, ensuring that tasks are completed in a timely manner. Lastly, this approach allows for the identification of work backlog, which helps prioritize and address maintenance needs.

The important components that should be included in a water utilities safety program are holding supervisors responsible for implementing the safety program, identifying the causes of accidents and injuries, implementing an accident reporting system, and requiring operators to purchase appropriate personal protective equipment (PPE). By holding supervisors accountable, they are more likely to prioritize and enforce safety measures. Identifying the causes of accidents and injuries helps in understanding the risks and implementing preventive measures. An accident reporting system ensures that all incidents are documented and investigated for further improvement. Requiring operators to have proper PPE ensures their safety while performing their duties.

The operators using SC ADA systems perform the following tasks:
1. Monitor spare parts inventory status: They use the system to keep track of the availability of spare parts.
2. Order additional spare parts when necessary: They can place orders for spare parts through the SC ADA system.
3. Prepare daily, weekly, and monthly maintenance schedules: They use the system to create and manage maintenance schedules.
4. Print out work orders: They can generate work orders through the SC ADA system.
5. Record completed work assignments: They use the system to log and track completed work assignments.

The safety training for a new treatment plant operator should include the dangers of electrical apparatus to ensure that operators are aware of the potential risks and how to safely handle electrical equipment. Fire hazards should also be included to educate operators on fire prevention and response procedures. The handling of chemicals is important to train operators on proper storage, handling, and disposal of hazardous substances. Proper maintenance of equipment to prevent accidents should be emphasized to ensure that operators understand the importance of regular inspections and repairs to avoid equipment malfunctions and accidents.

The operating ratio is a measure that indicates the efficiency and profitability of a company by comparing its total revenue to its total operating cost. It helps assess the company's ability to generate enough revenue to cover its operating expenses. A lower operating ratio suggests that the company is more efficient and profitable, as it indicates that a smaller portion of its revenue is being used to cover operating costs. Conversely, a higher operating ratio indicates that a larger portion of the company's revenue is being used to cover operating expenses, which may suggest inefficiency or lower profitability.

Obtaining input from others when preparing a budget is invaluable because it helps to gain support for the budget. By involving others in the budgeting process, their opinions and ideas are taken into consideration, making them feel valued and more likely to support the budget. This collaborative approach also increases transparency and accountability, as it allows for a thorough examination of all aspects of the budget and ensures that everyone's needs and concerns are addressed. Ultimately, gaining support from others increases the chances of the budget being approved and successfully implemented.

When responding to consumer questions about water quality or service, it is important to avoid using technical terms or jargon that the consumer may not understand. Being prepared means having the necessary information and resources readily available to provide accurate and helpful responses. Listening attentively to the consumer's concerns allows for a better understanding of their specific issue. Promising specific action reassures the consumer that their problem will be addressed and resolved. Summarizing the problem helps to ensure that both the consumer and the responder are on the same page and have a clear understanding of the issue at hand.

The elements that should be included in each water supplier's cross connection control program are: enactment of an ordinance providing enforcement authority, listing an inspection or reinspection on a priority basis of all existing facilities where cross connections are of concern, obtaining a list of approved backflow prevention devices and a list of certified testers, reviewing and screening all applications for new services or modification of existing services for cross connection hazards, and training personnel on the causes of hazards from cross connections. These elements ensure that the water supplier has the necessary authority, resources, and knowledge to effectively control and prevent cross connections, thus safeguarding the quality and safety of the water supply.

Accident report forms should include the cause of the accident, as this helps identify any patterns or trends that could be addressed to prevent future accidents. First aid administered should be recorded to ensure proper medical care was provided. The name of the person injured is important for documentation and follow-up purposes. The nature of the injury helps determine the severity and necessary treatment. While weather conditions may be relevant in some cases, they are not always essential for accident report forms.

Turbidity and particle accounting measurements are being used to remove and/or activate cryptosporidium oocysts during the treatment process. Turbidity refers to the cloudiness or haziness of a fluid, which can indicate the presence of particles. By measuring turbidity, operators can assess the effectiveness of the treatment process in removing or reducing particles that may contain cryptosporidium oocysts. Particle accounting measurements involve counting and monitoring the number of particles in the water, which can help identify any potential contamination. These measurements are important in ensuring the water treatment process is able to effectively remove or inactivate cryptosporidium oocysts.

In managing maintenance, minimizing investments is crucial for effective resource management. This involves reducing costs and optimizing resources. Equipment, labor, materials, and money are all important factors in maintenance management. Equipment is essential for carrying out maintenance tasks, labor refers to the workforce required for maintenance activities, materials are needed for repairs and replacements, and money is necessary to fund maintenance operations. By minimizing investments in these areas, organizations can efficiently allocate resources and achieve their maintenance goals.

Conservation pricing, programs for commercial, industrial, and institutional sectors, public information programs, school education programs, and wholesale agency assistance programs are all considered water conservation best management practice (BMP) strategies. These strategies aim to promote water conservation by implementing measures such as pricing structures that incentivize efficient water use, targeted programs for different sectors, public awareness campaigns, educational initiatives in schools, and assistance programs for wholesale agencies. By implementing these strategies, water consumption can be reduced and sustainable water management practices can be promoted.

The purpose of a utility organizational plan is to show the hierarchical structure of an organization, indicating who reports to whom and identifying lines of authority. This helps to establish clear communication channels and ensure that tasks and responsibilities are properly delegated. It also provides a framework for decision-making and accountability within the organization.

Authority refers to the power and resources granted to an individual to successfully complete a specific task or objective. It involves the ability to make decisions, allocate resources, and direct others within an organization. This authority empowers individuals to take necessary actions, make important choices, and ensure that the job is accomplished effectively and efficiently.

The purpose of water waste prohibition best management practice (BMP) is to enforce the prohibition of wasteful use of water. This means that the BMP aims to regulate and control the use of water in order to prevent wasteful practices and promote conservation. By enforcing this prohibition, the BMP helps to ensure that water resources are used efficiently and sustainably, ultimately benefiting both the environment and the community.