Water Treatment Plant Operation Volume 2 Chapter 23
.
- 1.Utility should have A written organizational plan and written policies
- A.
True
- B.
False
- 2.Every utility should have a safety training session for all new employees
- A.
True
- B.
False
- 3.Certified operators should have the knowledge and skills not only to prevent unnecessary a deterioration and failure of the facilities, but also to improve operations and maintenance techniques
- A.
True
- B.
False
- 4.After reviewing an employee’s performance for the past year, set performance goals for the next
- A.
True
- B.
False
- 5.Good communication is an essential part of a good management skill
- A.
True
- B.
False
- 6.Large amounts of data, including unimportant data, should be included in a report
- A.
True
- B.
False
- 7.Direct contact with people in your community is an effective tool in promoting your utility
- A.
True
- B.
False
- 8.A person who answers the phone and a courteous, pleasant and helpful manner goes along way toward establishing a friendly, cooperative atmosphere
- A.
True
- B.
False
- 9.Preventative maintenance as proactive and it is defined as a program, systematic approach to maintenance activities
- A.
True
- B.
False
- 10.SCA DA does not provide enough information for operators to solve minor problems before they become major incidents
- A.
True
- B.
False
- 11.Adequate chlorination is effective against most biological agents
- A.
True
- B.
False
- 12.Safety is good business for both operator and the agency
- A.
True
- B.
False
- 13.The success for any safety program will depend upon how the supervisor of the utility view their responsibilities
- A.
True
- B.
False
- 14.Operators are not responsible for an effective safety program
- A.
True
- B.
False
- 15.A good plant maintenance efforts depends heavily on good recordkeeping
- A.
True
- B.
False
- 16.By always logging in supplies immediately upon receipt, you are in a position to reject effective or damaged shipments and control shortages or errors in billing
- A.
True
- B.
False
- 17.An effect of water and energy conservation program is costly In the wrong room
- A.
True
- B.
False
- 18.What is the purpose of utility organizational plan
- A.
To assist with the distribution of resources
- B.
To help plan to meet future demands
- C.
To reveal career paths for advancement
- D.
To show who reports to whom and to identify lines of authority
- 19.What does authority mean
- A.
The acting which power is given to another person in the organization to accomplish a specific job
- B.
The answering to those above in the chain of command to explain how and why you have used you resources
- C.
The power and resources to do a specific job or to get the job done
- D.
The responsibility for results
- 20.What does delegation mean
- A.
The act in which power is given to another person in the organization to accomplish a specific job
- B.
The answering to those above in the chain of command to explain how and why you have used you resources
- C.
The power and resources to do a specific job or to get the job done True
- D.
The responsibility for results
- 21.What are the key concepts and personnel management today
- A.
What are the key concepts and personnel management today
- B.
Job related and documentation
- C.
Salary and benefits
- D.
Workplace environment and safety
- 22.What is needed to effectively organize and direct the operations of a treatment facility
- A.
Both of ministration and public support
- B.
Both education and certification
- C.
Both funding and operators
- D.
Both oral and communication skills
- 23.What is the first step in organizing and effective public relation campaign
- A.
To contact the media
- B.
To establish objectives
- C.
To form a team
- D.
To prepare a budget
- 24.What is the operating ratio
- A.
A measure of the ability of the utility to pay the principal and interest on loans and bonds
- B.
A measure of the benefits exceeding the costs
- C.
A measure of the interest and bonding companies
- D.
A measure of the total revenue divided by the total operating cost
- 25.Why is obtaining input from others invaluable when preparing a budget
- A.
To gain support for the budget
- B.
To include all possible expenditures
- C.
To prevent excessively high budgets
- D.
To provide the impression of fiscal conservatism
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